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Arrogant, Dishonest and Rude Lowes Should Not Be In Business

1.2
Details
Lowes store Bryant Irvin rd Fort Worth Texas. Received an email from Lowes advertising a Bosch Drill driver combo set (Item 777305) for $129. The email urged me to place an order now for the item. I checked the Lowes website for stock at my Lowes store and it indicated there were 3 in stock. Went to my Lowes store and could not find any. The guy in tools helping me to look said I should just order the item online. Not wanting to run all over town looking for the item I went home and ordered the item online. Received a call from the store customer service (Sarah) saying they did not have any in stock and she was just canceling the order. Did not offer to transfer the item from another store or get it from the warehouse or ship it to my home from the warehose. What the *** is wrong with this Lowes store and the people that work there? Is Lowes doing so well financially that they don't need to sell merchandise or provide customer service? Is this just a local store problem or is this a bigger corporate problem? If you don't want to sell the item why are sending me emails advertising the item? And what is the point of ordering an item online if its not coming from a national distribution warehouse but only limited to inventory at a single store? When I order online at Home Depot the order is not pulled from a single stores inventory its pulled nationwide and even back to the manufacturer. Lowes has serious problems with your ordering system and your customer service. You need to rename it customer dis-service because it is certainly not customer service. You don't even understand the concept of customer service. The same thing happened to me a few months back with a Dremel Tool set you sent me an email about urging me to buy it now online. Turned out you didn't have that item either and your customer dis-service would not find it and fill the order. I can see from all the complaints online about Lowes customer dis-service this is not isolated to this one store. Got a reply back from Lowes national customer service. The email basically says, sorry we don't give a *** about the customer.
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Author
Location
Fort Worth, Texas
Cons
  • Online ordering does not pull from warehouse
  • False advertisement
  • Poor service
Reason of review
Order processing and poor customer dis-service
Loss
$500
Preferred solution
Let the company propose a solution
Review #976069 is a subjective opinion of poster.
0 comments

Lowes - Door Review

4.3
Details
We bought a reliabilt exterior door for our balcony with the enclosed blinds. The first thing to break was the slider handle which they came out and replaced . Within a month it broke again but we were too frustrated and just kept working around the issue . Then the blinds became difficult going up and down and wouldn't slide correctly. We contacted reliability again but this time we could not find our original receipt so they refused to help us. Now the blinds won't go up or down except they jam and the strings inside are frayed and there's dirt inside the glass. Very frustrating this door is not three years old and we have to replace it. After about an hour we got the blinds to completely close so taking a picture or a video now wouldn't help - would be willing to provide a video if reliabilt would like one .
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Author
Product
Reason of review
Bad quality
Review #975944 is a subjective opinion of poster.
0 comments
1.9
Details
Bought 6 windows from Henderson Texas , took almost 5 months for them to get installed. First windows showed up and they were not right size. I still think they never got them rebuilt. Could not get anyone from store to respond unless I sent nasty note to corp customer...
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Author
Reason of review
Order processing issue
Review #975570 is a subjective opinion of poster.
1 comment
2.2
Details
Never buy a door/installation from Lowes. It's been a complete nightmare that I'm still dealing with 4 months later. The installers didn't come with the proper equipment but still made it "work." I am still waiting for the proper equipment to arrive/be installed. The...
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h.kitchener
#1257050

These big box stores use many outside contractors to do these things---some good, some bad. I have found it's always best to buy the, say door and then either install it mysel...

Author
Location
Louisville, Kentucky
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Deliver product or service ordered
Review #975093 is a subjective opinion of poster.
0 comments

Lowes - Poor Customer Service

I had a very disappointing experience with Lowes. I went to Lowes Centrepoint at 7am the day the snowblower sale started (Thursday). They did not have any in stock. I asked if they could ship from another store, was told no. Was directed to purchase online. I placed the order at 8am with a CSR as price online was incorrect. Received a call Saturday saying they were cancelling the order as they were out of stock. Offered no other solutions. Such poor planning and customer service. How could they not have stock the morning the sale started or offer to get it from another store. Frustrated and disappointed.
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Author
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #975054 is a subjective opinion of poster.
1 comment
So in need of a few appliances for a customer of mine. I helped her pick out a nice LG Range, however the delivery or pick up date was Jan 3rd. It was November 28th. She definitely wanted it atleast before Christmas. So we went with a similar one that was much more...
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Anonymous
#1261344

Must be the same stove I ordered (I ordered full appliance set) Ordered in store on Black Friday, was given delivery date of December 9th. December 9th comes and they deliver ...

Author
Reason of review
Order processing issue
Review #974809 is a subjective opinion of poster.
1 comment
1.0
Details
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
I bought a GAS RANGE STOVE at Lowe's in Stockbridge GA 3505 MT. Zion RD, August 12 2016. In October I called the service department because the TOP of the range started to melt and the burner were skinning in, it took about 3 week for them to replace the top range....
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Anonymous
#1340277

Yeah I was cooking Thanksgiving dinner once too and apparently mice had gotten under the top burners and were nesting with cotton and bits from the fields. I lit up the burne...

Author
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$524
Preferred solution
Full refund
Review #974225 is a subjective opinion of poster.
1 comment
1.0
Details
Purchased materials for a fence and contracted through Lowe's for installation. HUGE MISTAKE!!!! Estimator came out ON 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of...
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Anonymous
#1256765

I AGREE WITH YOU THEY JUST WANT MONEY DON'T CARE

Author
Location
Redding, California
Cons
  • Non-service from fence installer
  • Lie on their website about having competent installers
Reason of review
Poor customer service
Review #973940 is a subjective opinion of poster.
1 comment
I ordered a freezer, fridge and cabinets. About $7K. Delivery company calls at 9:45 PM I was in bed at 9!!!! Window was 10:30-12:30. 1PM, the guys show. Fridge is put in place. Dented!!! I was told a manager from the delivery company and a manager from Lowes would call...
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Anonymous
#1265064

After finally getting Lowes to take back the fridge, I had to call and ask them to credit my account. I continued to get 'delivery calls' from their vendor for the next three ...

Author
Location
Glen Allen, Virginia
Cons
  • Delivery
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
Review #973393 is a subjective opinion of poster.
1 comment
3.3
Details
Do not expect any customer support. We are going on 3 months without a functioning washing machine. Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took 2 weeks for an outsourced repairman to come out but the parts are not...
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Anonymous
#1254458

Where do you get the idea that it is the responsibility of the store to stand behind the product? Take a look at the warranty documentation that came with the washer. It clear...

Author
Location
Madison, Mississippi
Pros
  • Floor staff are generally helpful and knowledgeable
Cons
  • No onsite repair
  • Little concern for customer satisfaction once sale is made
  • Managers are generally of little or no help
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Exchange Defective Washing Machine for one that works
Review #971986 is a subjective opinion of poster.