18 months of *** with Lowe's. In February of 2008 my water heater went out.
I purchased a new water heater from Lowe's for $550.00. 9 1/2 months later it goes out. Lowe's says, "That's between you and Whirlpool!" There is another site just for this model of water heater http://www.consumeraffairs.com/homeowners/whirlpool_water_heaters.html. The thing is Lowe's and Whirlpool both acknowledge a problem with the heater but they continue to make and sell them.
I had to pay $1000 to put another water heater in. The only thing Whirlpool does is sends you a repair part that is defective as well. April of 2009, my son goes in and talks to someone at Lowe's about donating some materials for his Boy Scout Eagle project. The guy says, I would be happy to donate whatever you need.
After loading all of the materials a few weeks later, the guy says "your total is $300.00". Needless to say the next day I returned $230.00 worth of the stuff. August 5, 2009, my wife and I go and order new carpet for our entire house. We have what is considered the main area and a formal living room.
We originally thought about using a different carpet for the living room, but changed our mind when we went in to order it. We were very specific with the salesperson that we were doing the entire house in this one carpet. On the day of install,2 weeks later, they find out there is not enough carpet. The salesperson did not add the 2 areas together.
So, we are told we have to pay and have more carpet ordered. We call on Tuesday the 25th, they say the carpet should be in by Friday. On Friday we call at 6:00pm and are told the carpet is scheduled for delivery on Sept.2. The manager we finally got to talk to says he asked someone the day before and was told that it had already been installed.
Then the installer calls to schedule an appt. We are like "is it in?" Then the manager calls back and says something about how he was going to offer me a $100 gift card. Now, 27 days after the initial order, I am finally getting the rest of my carpet in.
This sucks!!!! I have been put on hold for anything else we are trying to do for rennovations for 2 weeks and all they can say is that it was an honest mistake and offer me a $100 gift card.
Product or Service Mentioned: Lowes Gift Card.