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Lowes review: Bad management

2.2
Details
The facial board and the deck board did not install the right way also rail cut short install broken clip
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Review
#1070493 Review #1070493 is a subjective opinion of poster.
Service
Lowes Deck Board Installation
Reason of review
Bad quality

Terrible, Lowes puts a 72 hour installation guarenteed sign on a/c and NO follow through on advertised guarentee.

2 weeks ago went to Lowes on Pine Island Road, North Fort Myers, Fl, looked at a 10 btu window a/c, sign in lime green on top of all window a/c's said Guarenteed 72 hour installation. Spoke to sales person, and he called Manager. Manager said "take that down." We got a picture of my husband on cell phone standing next to said Guarentee. Sales person said I will have Manager call you on Monday, NO CALL. Following Saturday went to same Lowes to confront Sales person, who was not on. Same lime green sign on top of all window a/c's once again. Bought 10 btu window a/c, set up and paid for 72 hour guarenteed installation. Told we would be called on Monday. NO CALL. On Tuesday 4th of July received a phone call that the installer was on vacation, and it would be the 19th of July to get installed. Called today, and was told Lowes can't help that the installer is on vacation. (They only have one) and continue to keep a sign up saying within 72 hours. Someone dropped the ball with NO follow thru !
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1 comment
Anonymous
#1347911

Yeah this is BS. Contact your state attorney general's office and report this to them.

Review
#1070481 Review #1070481 is a subjective opinion of poster.
Service
Lowes Air Conditioner Installation
Cons
  • Poor customer service
  • False advertising
  • Do not seem to know what is going on or care
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
We purchased a new dishwasher and refrigerator from Lowe's almost a year ago. We also purchased extended warranties on each. I have no complaints with the products themselves as have had no issues. My complaint is with the reimbursement of covered maintenance items. On...
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3 comments
Anonymous
#1671054

I had a great experience - called and received an email for the reimbursement service request and then sent in the completed form and register receipt. Two weeks later I had my 50% reimbursement.

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Review
#1070131 Review #1070131 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty
Reason of review
Poor customer service
Loss
$24

Lowes - A Return Review

Was waiting to do a return and there was one persone working behind customer service no mamagers to be found a line that was extremely long that store just lost a customer
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1 comment
Anonymous
#1348300

Stores are in the business of SELLING products, not taking them back. It makes sense that if either a check out line or a return line is going to be long that it would be the return line. If you want to avoid long return lines in the future make sure the product you are buying is something you need.

Review
#1070002 Review #1070002 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes review: Free Standing Deck installed

3.2
Details

Update by user Jul 31, 2017

It's been a month now since our deck was finished. I've tried many times to contact someone from Lowe's to call me and come out to see the results of our finished deck.

Stopped in to talk to someone higher up the ladder than the serviceman that took our order for the deck. He was very nice and understanding and said our complaint has gone up to corporate level and he would contact another man higher than him who would call us. A week went by and no one called. We went back to Lowe's and he said he would contact corporate again and remind them.

Still no phone call. We have deck boards that is getting worse everyday. There are splinters and knot holes everywhere. Space between boards are getting wider everyday and it's only been a month since deck was built.

Most of the boards are cupping and holding water. Should have been installed bark side up, but most are installed bark side down. the birds are taking a bath on our deck. Never get Lowe's to install anything.

They will tell you anything just to appease you, and nothing gets resolved. READ your contract before you sign.

Update by user Jul 05, 2017

I would like someone from Corporate to call me so I can tell them exactly what all happened when Lowes Specialist came back with their contractor to make a few changes that I complained about. If you could send someone to my house, I would SHOW you what all they messed up on, and the shoddy work that was done.

We went to the Lowes in Somerset, PA on North Center Avenue. They did not resolve any of my problems. Please call my home phone 814-703-8160.

You need to actually see what I'm complaining about. Thank you.

Original review posted by user Jul 04, 2017

We ordered a free standing deck from Lowes. They sent a Project Specialist for Exteriors to our home to measure and tell us what it would cost to install. He went through all the different wood materials we could get and asked what we wanted. We told him we wanted GOOD quality lumber and a beautiful job. We did not quible with the price, we paid in full, in advance what he asked for. We ended up getting very poor grade material delivered, full of knots, falling out and we received poor quality work with BIG mistakes made. We called them and complained, they came out and made some minor adjustments that I'm not sadisyfied with. They made us pay for large pieces of material that were partially used and scrapped the rest. I feel that I've been mistreated in all ways.
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1 comment
Anonymous
#1660963

This complaint has been satisfied.

Review
#1069784 Review #1069784 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Lowes - Cashier Review

Repeated times they don't know how to use card readers, unknowledgeable, and are more worried about selling you the wrong product to move you threw the line than making sure that it is what you asked for.
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2 comments
Anonymous
#1347823

Let me guess. You had a credit card with a chip and insisted you don't have a pin despite the fact that chip and pin is the new standard.

You do have a a pin, but you chose to ignore the documentation when your new card arrived in the mail.

Cashiers are not salespeople. If you're not sure what you're purchasing, why are you in line?

Anonymous
#1523171
@Don

AMEN

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Review
#1069728 Review #1069728 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes review: Credit card closed

It's pretty said when you pay on time and then fall behind when you lose your job because of plant closer and the first thing they do is close your account
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Review
#1069618 Review #1069618 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Poor customer service

Resolved: Lowes review in Tampa, Florida: Promises, promises

4.3
Details

Update by user Jul 07, 2017

Once the customer service group was contacted, they immediately contacted the local store. I was contacted, the same day by Kaitlyn, and she was able to speak with the Lowe's credit card servicer and was able to adjust my terms to the 0% for 18months.

This was my biggest concern as the interest was almost $100 per month. It took Kaitlyn approx.

7 minutes, yes minutes to solve this issue. Thank you!

Original review posted by user Jul 03, 2017

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost). I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2 months now. I was told it would be about $100 to have 2 toilets reinstalled, after floors done. That came out to almost $300!! The customer service from the supervisor in the installation office, Stephanie, is the worst I've ever experienced. Zero communication. This was the first time, and the last time, I will use Lowe's for any installation. Next time, I'll do it myself!
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Resolved
Review
#1069322 Review #1069322 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Sales associates in the store
  • Floors themselves look great
Cons
  • That the leveling was not incl in the estimate
  • I have not recvd the 0 percent financing for 18 mos
  • Supervisor in the installation dept
Reason of review
Financing
Preferred solution
Price reduction

Lowes review: Sales Associate fallowed me out of store to fight me, and *** at me

1.0
Details
Lowes is FIRED! I WILL NOT do future business with Redmond Oregon Store I went in and bought 10 bags of concrete, Which was a huge pain in the *** to get someone to load it for me being disabled and all. So none the less we loaded all the bags on a cart and then into our car. So I walked back into the lumber dept, and asked to speak with a manager,,and the *** sales associate, was totally *** rude to me, so I walked away m then the *** was like 2 ft behind me, walking me out of the store, and wanted to fight,,,WHAT a puke! *** him! *** LOWES!!!
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2 comments
Anonymous
#1346598

Sounds like you are leaving a lot of the story out. Even though you pulled the "disabled" card you were still able to get the concrete on a cart and loaded in your car, and I expect you will unload it and work with it when you get home. Sounds like a whiner to me.

Anonymous
#1346455

lowes is a self service big box hardware/lumber store--or have you not noticed the large multi purpose carts for cust use everywhere??

help for carryouts is an extra(like pwr whlchairs)

& is on a when they have time/personnel basis

& how are you going to unload them when you get home(or is there no gravity where you live????)

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Review
#1069021 Review #1069021 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Sales associate wanted to fight me
  • Customer service
  • Salesperson wanted to assualt me
Reason of review
sales ***. wanted to fight me
Preferred solution
fire that rude *** in the redmond store, lumber dept. Hes lucky i didnt knock his *** out!

Lowes review: Deceptive promo

2.5
Details
Lowe's sent out a promo that reads : Use your new Lowe's advantage credit card to get 10% off. Or choose 18 months special financing on purchases of $299 or more. When presented with this coupon at check out, the cashier Debbie (Lowes on Santa Barbara Blvd, Cape Coral, Fl) refused to provide the 10% discount on the cash purchase claiming that the purchase was less than $299. I pointed out to her that the promo requires $299 purchase only if the financing option was taken. She said she was a college English major and that she was correct in reading the promo. The supervisor was called who essentially let the cashier do the talking and of course, insisted that she was correct. I backed out of the purchase just for the principle. The promo was either fraudulent if the cashier and supervisor was correct OR these employees were ignorant both in terms of basic English and customer service. No wonder Home Depot is doing much better (stock valuation) than Lowe's when they both are in the same type of business .... except for the people serving the customers. These employees may just be making all the difference between them.
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Review
#1068980 Review #1068980 is a subjective opinion of poster.
Service
Lowes Deal
Reason of review
fraudulent promotion
Preferred solution
Terminate the employment of the cashier and the supervisor