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Lowes - 0667535 Review

My husband bought me an electric fireplace for Christmas. Model # 0667535. He bought it from lowes. We got it in record time and we were so excited to put it together. We put it togerther and NOTHING lined up. The holes were ALL drilled way off. The wood cracked could not move it to where we wanted it because it would fall apart. So my husband had to go to a hardware store and buy 36 angels to reinenforce it. It is beautiful now. But should not have to have done that. I do not recommend this item unless you want to spend extra money to get 36 angels to reinenforce it.
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Author
Product
Reason of review
Bad quality
Review #966946 is a subjective opinion of poster.
1 comment
1.0
Details
Recently Lowes move their warranties to North Carolina instead of the Lowe's location I have called twice and they told me that I would receive return calls within 48 hours and no one has called to help me with my warranty issues that they installed . It looks like...
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Anonymous
#1249873

Lowes offers warranties? Really or does the people that made it offer the warranty?

Author
Reason of review
Warranty issue
Review #966680 is a subjective opinion of poster.
3 comments
Lowes has very unprofessional store and corporate managers. I worked for the company as a manager for one year and have never seen or heard such unprofessionalism in my 40 years in the work force. If this would have gone on in the businesses I have helped start or have...
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Anonymous
#1257301

I was insulted and assaulted by the manager of the York store recently who acted like he wasn't in his right mind and wanted to start a physical fight with me. I will never st...

Author
Reason of review
Employment issue
Review #965942 is a subjective opinion of poster.
1 comment
1.0
Details
I will never do anymore business with Lowes. We purchased a garage door opener and the installer cancelled 5 minutes before he was to arrive. When he came on 12/2/2016, the first thing he said was that the springs were wrong and I could have looked on Google on how the...
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Anonymous
#1249305

You really don't explain your complaint very well. The first thing the instructions for installing an opener tell you is to make sure the springs for the door are properly adj...

Author
Cons
  • Installer or conversation with management
Reason of review
Problem with delivery
Loss
$300
Review #965700 is a subjective opinion of poster.
2 comments
I would like to start by saying that I was a painting contractor for many years. I purchased this "paint" and set about doing the prep work. I washed the surface and then applied a quality primer. After this I lightly sanded the door and applied the base coat Coverage...
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Anonymous
#1249079

uh, Valspar is Sherwin Williams. Good luck.

Author
Reason of review
Bad quality
Review #965238 is a subjective opinion of poster.
0 comments

Lowes custome service stinks

I bought some plastic totes on sale online but ordered them for store pick. I went in to the store and the lady at the front desk was not the friendliest employee but seeing its the month of December I just thought maybe they have been very busy. She called someone up to bring my totes to the front for pickup, the lady came with a cart full ( I got 24 of them ) she acted as if it was a nuisance for her to help. She said nothing when she walked up except abruptly "did you sign the form" I had no clue what she was talking about but asked, and she told me I needed to sign a paper before taking the items. At that moment I decided to contact someone about her unfriendly behavior, I wanted to ask if there was someone who could help me get the totes in my truck but I didn't dare ask for anything after having to deal with her. Before leaving I asked the other girl behind the counter what her name was and her title. I did see her badge said Robin but I wanted to be sure. I was told her name was Robin and she was the manager of that department. It is no wonder that Lowes has several rude employees if that is how they see a manager act. It really is a shame, I so enjoy shopping at Lowes. You have so much great stuff at decent prices but for this very reason I have started going to Home depo. I have to tell you, they really have great customer service, as soon as you walk in the door there is someone to say hi and they act as if they really appreciate having you there. It is amazing the difference in customer service. Their prices are a bit higher then Lowes but overall I would rather go there if I am treated better and spend a little more money. This is not the first time I have experienced this at Lowes and I bet it wont be the last unless corporate office makes big changes in the way they train their employees and require managers to make sure it happens. I don't know how Home depo does it but they make it work. I in no way write this to get anyone fired but in hopes to bring it to some ones attention how customers are made to feel while buying from Lowes. I work with a very large group that employees 3000 people, customer service is top priority and it is stressed on a daily basis on how we need to treat customers so I expect that if the company I work for can do it then any one else can. please I beg Lowes, do something about this so I can continue to shop there. this was the Lowes Home Improvement 354 S College Road Wilmington NC
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Author
Location
Wilmington, North Carolina
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #964863 is a subjective opinion of poster.
0 comments

Lowes in Gilbert, Arizona - Fraud Rebates

1.0
Details
I purchased Rayovac Batteries due to signage indicating a rebate. I had issues obtaining the rebate information at the store initially and now the rebate center has denied the rebate. Lowes has completely screwed this up. The sign clearly stated buy $20 or more in Rayovac batteries and get a $5 Lowes gift card. There were no other qualifiers or conditions. They say that the common D cell batteries that I purchased do not qualify. This kind of experience will lead to me shopping elsewhere. This is a scam. Lowes refers you to the rebate center (in India or Pakistan?) and after that experience the answer is still no. Never shop Lowes again.
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Author
Location
Gilbert, Arizona
Cons
  • Online customer care
  • Rebate center
  • Difficult rebate process
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Review #963480 is a subjective opinion of poster.
0 comments
1.0
Details
I am beyond disgusted with Lowes and their lack of customer service.....today is the 3rd time, i have ordered a item at Lowes.com to pick up from the store, as shipping wasnt avail, only to get a call 15 mins later from Lowes, advising they are out of the item, and my...
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Author
Cons
  • Lowes
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #963416 is a subjective opinion of poster.
Resolved
4 comments
1.0
Details
This is the second time this happen to me when ordering from Lowes online. First you think your shopping from your local store but that is not the case. They send your orders to several stores across the us. So you get different delivery days. Don't look for 3-5 days...
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Anonymous
#1247653

Did...you order a toilet..? Garage door....? Wood...? Tub and shower....? What are you ordering from Lowes that you'd be able to install but unable to sit in a vehicle and dri...

Author
Cons
  • Poor online tracking
Reason of review
Problem with delivery
Review #963310 is a subjective opinion of poster.
3 comments
1.1
Details
Falsely advertising products on line they don't have. And putting they have limited quantity in stock. I placed order on line, they told me wait for a confirmation email to pick it up today! i never got no email. I spoke to customer service they said its being...
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Anonymous
#1248071

People need to realize that a item may not be available online because every body is ordering the same thing at the same time and on black Friday every one is looking for bett...

Author
Cons
  • Propaganda
  • False advertisment
Reason of review
Not as described/ advertised
Loss
$216
Preferred solution
Full refund
Review #962429 is a subjective opinion of poster.