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Lowes - PERGO MAX terrible product

1.0
Details
Purchased $6000 worth of Pergo Max hand scraped walnut hardwood flooring from Lowe's. I had it professionally installed. The product was badly scratched after 1 month of use. Pergo claims their product to be "5x more durable than wood" --- totally UNTRUE! I contacted Pergo and Lowe's about my dissatisfaction and got nowhere. VERY DISAPPOINTED!! DO NOT RECOMMEND!! I have owned hard wood floors in the past, and their durability is better than this product. The installers recommend replacing the entire floor because the scratches cannot be repaired. The finish doesn't allow a filler pen to penetrate and even out the color. I just wasted $12,000 on flooring and installation --- do not make the same mistakes I did!
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Review
#1053840 Review #1053840 is a subjective opinion of poster.
Product
Pergo Laminate Flooring
Pros
  • Look of floor
  • People were somewhat friendly
Cons
  • Scratches much too easily
Reason of review
Bad quality
Loss
$12000
Preferred solution
Let the company propose a solution
Tags
  • Pergo Not Scratch Resistant

Lowes - Whirlpool cabrio

1.7
Details
Literally had to take 3 washers back yesterday then go out of my way to pick the 4th washer up which they said they had in stock I got there and it was wasn't the same so I had to spend more money on it because I need a washer which when talking to a rep. She was a snob which forced me to be a *** had to wasted 40 dollars in fuel and pay another 210 dollars just to get a washer because instead of them giving me a new washer I guess they sold me a refurbished pile will never ever get another appliance through lowes again I'll go to a Home Depot before I go to lowes which they say they sell quality but obviously that's b.s.
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Review
#1053759 Review #1053759 is a subjective opinion of poster.
Product
Whirlpool Washer And Dryer Combination
Reason of review
Return, Exchange or Cancellation Policy

Worst Lowes ever!

2.0
Details
Lowes in Martinsburg WV is the worst ever. No one will help customers, when asked they just tell you they don't know! I wanted to know about paint rebate and they knew nothing. I had to go online to research it. Then, at the checkout, the lady asked the customer before me and after me if they wanted to do the rebate for the paint online or by mail. I was never asked! Then, went out of store and saw a group of employees standing around and cussing about another employee! Worst store ever!!
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1 comment
Anonymous
#1333685

Sooo you knew about it and chose to lose out to prove a point?!?

Smooth....

Review
#1053223 Review #1053223 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Poor customer service

Lowes - Dishwasher - extended warranty

Unbelievably bad customer service - Lowes don't care at all once they have sold the appliance. They took their time to send a technician when the machine broke down, did not call us back to let us know the outcome, we had to keep calling. Then, after several phone calls, were told they would replace the dishwasher but it wold take over seven days to mail the rebate check. The delivery and installation would cost us extra. So, their rotten, useless Frigidaire dishwasher sold to us, ended up costing us more and inconveniencing us - and they just don't care! Do not purchase ANY items from Lowes! Best advice given to all ...
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Review
#1052875 Review #1052875 is a subjective opinion of poster.
Service
Lowes Dishwasher Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund

Lowes - Horrible customer service.

1.0
Details
I have went to the lowes in midlothian va about 6 times to get a washer and dryer and called the store twice. Nobody can ever help me. Half of the time nobody is working in the appliance dept and the other half nobody knows what they are doing. I pushed the button one day for help and aome lady comes back and turns it off and said she cant help me, because she dont work in that dept. Then she explains to me for 10 minutes why she cant help me in the appliance dept. So i pushed the button again and ahe turned it off again and just looked at me. I cant even imagine how many people go there and decide to take their money somewhere else. I think they should fire everyone in the store, because nobody in the store ever knows anything or where anything is. I dont understand how they plan to grow and expand with such horrible experiences the customers have. If it wasnt for lowes customers there would be no lowes.
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1 comment
Anonymous
#1333686

I'm assuming they told you someone was on break...

Review
#1052869 Review #1052869 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Resolved

Resolved: Lowes - No reasonable return policy on defective merchandise

1.0
Details

Update by user Jun 25, 2017

The local Lowe's store manager called and resolved this for me. She was kind, courteous, respectful, and very professional.

I found another small fridge with the features I wanted -- different brand -- that was now available in the local store. It was priced about $30 higher than the one I originally bought online. The manager swapped the two out at an even exchange and sent a person to pick up the old one and set up the new one free of charge. The delivery guy was wonderful as well.

I will still shop at the local store because I've never had anything but great experiences there, but I highly doubt I will ever deal with lowes.com again as they do not honor their commitment to the customer but, instead, throw this to the local store to resolve the issue. This is poor corporate management because the local store then has to make all sorts of accommodations at their own expense for an issue that is clearly not theirs at the outset.

Original review posted by user May 26, 2017

Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the store. No! I wanted it delivered to my office for a reason. I was first told the only way to get a replacement was to order a new one, and then when Lowe's got the old one back, they would refund the money to my card. So basically Lowe's wants me to have TWO charges sitting on my card while they sort things out. When I told them that was unacceptable, the local store told me they would send someone to pick up the old fridge, then credit my card, and I could then reorder online in a few days once the credit had processed on my card. Of course, if the next fridge is also defective, I'll have to go through this whole ordeal again. How is it that a company as big as Lowe's does not have a reasonable, sensible return for defective products in place? Why don't they just send out a new one and pick up the old one at the same time? So basically, I have to wait and sort this out locally (where the fridge is not even available in the store) because they will not attempt to make good on the product they sold online. I will probably not be ordering EVER AGAIN from Lowes.com since they don't have a system in place to swap out defective merchandise. The local guy, who was very nice, told me that lowes.com always sends their complaints to the local store to handle, and then the local store ends up with a piece of defective merchandise for which they don't get credit. Talk about screwing everyone from the customer to the local store who bears no fault in this.
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1 comment
Anonymous
#1333236

Oh the great benefits of ordering online! Why would anyone do this?

Obviously it is NOT a great idea to do it. Maybe a pizza.

Review
#1052606 Review #1052606 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Pros
  • Product
Cons
  • Awful customer service
  • Customer service on returns from online ordering
Reason of review
Return, Exchange or Cancellation Policy
Loss
$221
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Information

Lowes - Storm Door

2.0
Details
My storm was Special order I was told that it would take 2 weeks but it took longer After I was call this told me that the installation people would call me And that took another week ..when the installation csme out the storm door had a lot glue on it it took them 2 days to get back with me after that i did not hear any thing i call them may 5 2017 at that i was told it will take 14 day i call them may 24 cause the installation had not call they said the only had installation day may 31 im veryThe boss that I spoke with says she did not own a storm door if she on a stormdoor her she will be locked up in jail because of her children ....
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Review
#1052333 Review #1052333 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue

Lowes - Customer service

2.9
Details
I usually have a good experience at Lowe's however of late the customer service performance is lacking. I am a loyal customer and have purchased many items, stoves, refrigerators, washers, dryers, and all of our home air conditions. We have been happy with the products. The people at customer service are not educated on the computers of how to make sure a product is delivered. I purchased a air conditioner to have before my husbands up coming surgery. I was told someone would call to schedule a time, knowing they do not deliver on Saturdays I have someone call on a Saturday to let me know someone would call to schedule a time. A lady the wife of the delivery person, Mike, called to schedule a time, said it would be May 26th Friday between 8-12 noon. I said this could not be because of my husbands pending surgery, she stated that they lived on Cimmeron a street about 6 blocks from us and would check if he could deliver it on Monday after work and they would call, no call, so, on Wednesday May 24th, my grandson said let me got get it with grandpa, no lifting, They went to the store, and NO ONE seem to know what was going on, the lady finally told my husband and grandson the air conditioner was not there, but being delivered from the manufacturer?? I purchased the air conditioner off the floor. After a lot of confusion it was determined, the lady had no clue and finally someone said well the deliver person has it on his truck and was delivering it that day, hum no call as to that delivery UNTIL I took matters into my own hands, I knew how long it took me to even get the delivery paperwork, as it took 45 minutes for it to even be purchased because NO ONE knew how to put it in the computer, it was sort of how many people does it take to put it into the computer?? 4 only one person knew how to do it so others learn on my time! Now no one knew where the Air conditioner was, when my husband took the paperwork and had the money refunded the receipt was not returned, he stated the customer service was not nice, seem put out, really! ....... thus, I called and it took on a different conversation. This is not the first time with this situation, we live in Texas Hot weather people! After my husband and grandson went back a second time, magically the A C was there , it had been on the delivery truck all that time and by the time someone called to deliver the AC we had it and my grand son had it installed, amazing. I do not like Home Depot...because they are just a rude, so I do not know why no one does not know how to place delivery orders into the computer but it is called Classes. I am not the only person to have this type of experience, so think maybe customer service through out the store needs to be re-educated, the only person who took really good care of me while I was purchasing a product was a young man named Ryan, good job. Sorry this is long but really when we pay up front we expect a better delivery system. I have never paid 109.00 to have a product delivered in town, maybe you need to have better delivery systems as this one is to messed up. when I explained to the wife of the delivery person and said we have got to have this, and would have to check into cancelling out the delivery and try to get it sooner than later, she was oh I will try to get it sooner, the never getting a call literally before we just picked it up on a Wednesday was so off putting, such a lack of communication, Thank You Judy Ovington
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Review
#1051935 Review #1051935 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Lowe's The Company Who Could Care Less

Wow, Lowe's really doesn't have any customer care. I was trying to buy a Gas Grill for my daughter who lives in another town. I didn't want to buy the grill and rent a truck to haul it up and I didn't want to drive up and buy it and come home. I though like most other retailers we could buy it here and she could pick it up there (I mean after all these stores are not individually owned). They not only said no, they weren't even nice. They said it would be easier to buy it online (easier for them maybe). The store includes free delivery and set up, online does not. Maybe I am wrong, and if they had had the least amount of polite behavior I would not be writing, but they were not even nice about it and basically sneered and talked down to me about how *** my idea was. Who knows, maybe they are right, but Lowe's just died and will never rise again around myself and my friends.
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Review
#1051897 Review #1051897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Goose Creek, South Carolina - "Free" design and remodeling consultation is not free

3.3
Details
Free means free, right? If something is offered only contingent on paying for another service (like a general contractor to carry out your remodeling), then is it free? Absolutely not. Watch out everyone! My intent was to buy every item for a complete kitchen remodel from Lowes, including floors, cabinets, fixtures, appliances, the works! Ten of thousands of dollars of stuff! A little free design consultation up front would have been a terrific way for Lowes to up-sell, or at least make a big buyer happy. But apparently that's not the way it works. When I mentioned that while I'll buy all the stuff from Lowes, I intend to do most of the installation myself, then the conversation got a little awkward. It took a little while to finally get back to "well no, we don't offer design consultation unless the general contractor is hired". Surprise! Don't get me wrong, I use Lowes all the time. I like them. But this consultation scheme gave them a black eye in my opinion.
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Review
#1051528 Review #1051528 is a subjective opinion of poster.
Service
Lowes Remodeling
Reason of review
Not as described/ advertised
Preferred solution
I don't want anything. Just fix the problem. Advertise accurately.