Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Frequent Standups/PTO wasted

1.0
Details
I recently purchased a home and the previous owner had a contract with Lowes on Good Middling Dr in Fayetteville, NC to replace all the windows prior to closing. On the day of closing the windows still weren't installed due to the windows being on back order for two weeks, so the mortgage company almost canceled my approval due to this. Well, after the previous owner showed proof of the contract, the mortgage company decided to let me close on the house. This was March 31, 2017. Periodically throughout April, the salesperson at Lowes kept calling me to see if I had heard from the installer, said that the windows were back. I told her no and that she's the only one who had been calling me. Finally on May 1, 2017 the installer called and asked what day would be good for me. I requested a Saturday since I'd already used a lot of my paid time off to move. He said he had to get up a crew and that he would call me by the following day to let me know if they could do the install the Saturday of that same week. Never heard from him. I called the salesperson back and told her what happened. She said they were having problems getting a crew for a Saturday because that's not their normal workday (which he could have told me that instead of just not calling back at all). I said ok forget the Saturday, I'm willing to *** any day that's good for them. Oh so then he decided to call and scheduled to do the installation today, May 15, 2017 around 9am. He just called me at 8:37am just to let me know that once again they're not coming and rescheduled it for tomorrow, said the lead person in his crew called in sick. Luckily I'm off today due to having a stomach virus because if not he would've cost me a vacation day for nothing. And if I don't find anyone to stay here tomorrow he still may cost me a vacation day when it should've been done today while I was home sick ( my original house sitter has a virus also). So we'll see if they finally show up tomorrow but I have a feeling I'll be wasting a vacation day if I'm not still sick. These people don't seem to care that you lose paid time off when they keep rescheduling like this or that I cannot schedule to get my house secured until they install these windows. They're lucky that the previous owner has the contract and not me because I would've canceled it by now and went straight to Home Depot!
View full review
2 comments
Anonymous
#1339913

Update: The contractor showed up on May 16, 2017 to replace the windows and out of 15 windows only 7 of them were the correct size, so 8 had to be reordered and told me it will be a month before they return. On a positive note, they did do a favor for me while they were here and turned my patio blinds around for me because they were originally sliding in the opposite direction that the door slide.

The guys were actually a friendly group of guys. They are schedule to return on June 19 to replace the remaining 8 windows so I will do a final update following that day.

Anonymous
#1328703

Take a look at Home Depots complaints for installers. Too many people go about having product installed the wrong way.

When you buy from a big box store they sell you the product and subcontract an installer to install the product. You never know who you will end up with. You are better off finding a contractor to install your product and working with them to purchase the product.

That way you know exactly who will be installing your product and will have direct contact with them for installation. You will also pay less because the big box store is not marking up the installation cost they subcontracted out.

View more comments (1)
Review
#1047302 Review #1047302 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Plants And Dirt And A Lot Of People Sell Them Review

Sat in line for a flipping hour waiting to check out of garden center. No staff or this is a ride at Disneyland. Ridiculous! I will be going elsewhere from now on. Lowes in greenwood Indiana county line and Madison
View full review
1 comment
Anonymous
#1330055

If you are dumb enough to sit in the check out line for a hour wile others move around you and pay for their products you only have yourself to blame. Most people would be on their feet moving with the line or to another register (even if it means taking the product to a check out inside the store) if the garden center lines weren't moving. My guess is that you were really only in line for 5 to 10 minutes but an hour sounds like more to complain about.

Review
#1047072 Review #1047072 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Lowes, Kentucky - TERRIBLE

Received an item that was missing half of it in the Box. Called 3 times to corporate who I was told had to handle it. Said 3 times someone would get back to me and nobody did. Call again and get a supervisor who was completely useless as well. Told me to deal with my local store who doesnt stock the item. Lowes is one of the worst with customer service possible. Had no cares at all about the issue at hand. Will not shop them again, better off at Home Depot or any other local store than dealing with Lowes and their lack of help
View full review
Review
#1047057 Review #1047057 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Delivering a washer and dryer combination

1.0
Details
We ordered a washer and dryer from Lowe's Home improvement store on Christopher Columbus boulevard in Philadelphia, Pa. on a Saturday with delivery scheduled for one week which have been the following Saturday. Unfortunately, Lowe's hired the incompetent people of XPO logistics to deliver the washer and dryer. The delivery people did not know how to use GPS well enough to find a townhouse only 3.6 miles from Lowe's store. So of course, we contacted the marketing manager at XPO Logistics who agreed to give us next day delivery, a Sunday delivery which happened to be Mother's Day no less but we needed the washer and dryer so we were fine with it! The incompetent store manager at Lowe's decides to unilaterally cancel our delivery for Sunday even though we agreed to the Sunday delivery and the delivery people called and confirmed the delivery. I would never shop at Lowe's Home improvement and I would not hire XPO logistics to deliver any items of any kind. Lowe's Home Improvement and XPO logistics are both so terribly incompetent and mismanaged that they can not deliver a washer and dryer! Apparently, upper management of both these companies are not focused on customer service. Customer service training is needed for all levels of Lowe's Home Improvement and XPO Logistics staff.
View full review
Review
#1047015 Review #1047015 is a subjective opinion of poster.
Reason of review
Problem with delivery

Refrigerator disaster at Lowes Home Improvement Center

3.1
Details

Update by user May 14, 2017

Hubby just returned from Lowes and Conrad the manager that walked away was waiting for him at the door. Jerry came home with 2 new shelves and the water filter.....Hopefully the 5 day ordeal is done.

Update by user May 14, 2017

Well as expected GJ Transport Solutions a independent delivery service arrived early but we were ready. They had the old one out of the house and new one installed in less than 30 minutes.

Thanks Jesus. But as soon as we started looking the water filter was missing and one of the door units was broken...OH MY GOD...so off to Lowes again to talk to Dwayne one of the managers/sales person to get these new issues resolved.

Update by user May 14, 2017

Husband went back to the Lowes store later in the day and the delivery service told them we refused the unit because it was "used". When in fact they told us the unit was damaged.

The ground plug prong had been cut off by someone. That is why it was not installed. The store did not have the refrigerator we had purchased and could not find another in the area. They kept trying to up sale another which would cost us additional $500 plus.

We finally settle on the same style French door but the color would not be the black we wanted. Something about a dark chrome, never heard of that. Hope it works. Not going to pay one more penny at this point.

Well today is Mothers day and all plans have been cancelled due to a call saying delivery will be today between 12:00 noon and 2:00 PM.

We will have everything ready for them by 11:00 AM because we were told if it wasn't ready even if they arrive early they will not wait the 20 minutes for us to get things ready and just leave saying they will be back later maybe. Will let you know what happens.

Original review posted by user May 13, 2017

Well what a ordeal dealing with Lowes in Pittsburg. Bought a refrigerator on Weds. We needed it right away and to bring it home when we purchased it since ours had quit working completely (compressor) Got a great deal. But that was when all the good vibes stopped. The guys that loaded it slide the back of the frig. into the back of the truck and ripped a water line on the back but we didn't discover it till we got it home and got the water hooked up and water went every where. Called Lowes and got a huge run around about how we had purchased an open box frig and that it was sold as is....really???? But your loaders are the ones that damaged it in the first place and the appliance didn't say AS IS and no one mentioned AS IS. The manager James we were talking to they don't have to inform us of that it's on the receipt. So I grab the receipt and guess what "there was no where on the receipt that said AS IS. Then he changed his tune. He said he'd go check and see if they had another frig like it and would have it delivered the next day. Called back they did and when the delivery company arrived they told us that the power cord was damaged and they would have to return it. I thought that was strange because the manager we spoke with said he had personal inspected the frig. and had tucked the power cord up in the unit. LAIR!!!!!! Lowes tried to reach the delivery company so they could return cause they were sure there was nothing wrong with the power cord. 4 hrs later they said they had not been able to contact them, so they would talk to them at 7:00am when they came to get today's deliveries. So Jerry goes down to Lowes this morning at 6:30am so he can be there when the frig. arrives and find out what happened. What is the next step will be. After several conversations with numerous rude Managers. Eugene, James and another one with no name tag. The truck at that point was over 3 hrs late. They were high pressuring Jerry to except another frig. of a different manufacturer that did not fit what we needed. Tried to sell him another refrig. at additional cost to us. One for those *** managers actually walked away when Jerry asked for a game plan if the refrig. on the truck was actually damaged (which at 10:00 was determined that the power cord had been cut and couldn't be delivered ) the manager just turned and walked away without answering him. By this time it was best for Jerry to leave or someone might get hurt, he was beyond pissed. So here we sit. Saturday morning with a defective frig. and hoping this will get resolved tomorrow because they said even if they could find a replacement frig. it could not be delivered till tomorrow. Don't want to impact delivery's scheduled for today . So.....will see what happens tomorrow. Have to cancel all plans we had for Mother's Day so we can be here for delivery since they will only give a 4 hr window for when they might get here. to be continued........
View full review
1 comment
h.kitchener
#1328125

Why the intense need to buy a fridge from Lowe's after all the trouble they gave you? You should have just cancelled the purchase and gone elsewhere. That Lowe's location obviously doesn't care much about customer service.

Review
#1046715 Review #1046715 is a subjective opinion of poster.
Pros
  • Managere danny and dwane
Cons
  • Loading staff
  • James
  • Conrad
Reason of review
Poor customer service
Loss
$300
Preferred solution
train thier managers and staff to handle and resolve issues in timely manner
Tags
  • Loews customer service

Lowes - Chainsaw Blades Light Bulbs And A Few Miscellaneous Items Review

2.8
Details
The store has no problems accepting payment, but if you were to lose your receipt then you have lost your money. I have been sent to the store to attempt to return. I have communicated with corporate office for over 1 month and there is no way to return the merchandise.
View full review
1 comment
Anonymous
#1329177

No stores are required to accept any returns. Without a receipt you have now way of proving where you purchased the product, if you paid for it at all.

The reason you don't have a receipt could be that you stole the merchandise. Many stores refuse the return or high theft merchandise without a receipt and will offer only store credit for the lowest sale price on products they will take back.

Grow up and bring your receipt with you when you make a return. Don't blame stores for your inability to keep track of your receipts.

Review
#1046356 Review #1046356 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Huntington Beach, California - Crapy service ... run around and pass the buck

3.6
Details
If you're looking for higher end appliances or any for that matter look somewhere besides Lowe's they don't stand behind their products or warranties ... My stove has been in the house about two years and the self cleaner isn't working on the door ... their answer was it's a defective door .. and that is where it was left without ever telling me ... the enamel on the tray on the bottom of the stove is pealing already and that's cosmetic.. Samsung is just as *** about the situation . Lowes sends some idiots out from A-1 appliance who closes out the service within 2 days without ever saying anything and I don't find out for almost a month when I follow up.... And no one has any notes on the request ....
View full review
2 comments
its94anthony
#1327787

Actually Samsung claims their out of the picture after 1 year .. they sell a defective appliance and hope you don't catch it in time ...

They call the peeling inside the stove of the enamel cosmetic ..... Lowes handles the extended warranty and they are giving me the same ***... the door is defective and the enamel is cosmetic ...

it's like two years old... I did not agree to purchase defective ....

h.kitchener
#1327774

Your first mistake was in buying a Samsung. You are unclear what the status of the manufacturer's warranty is or whether you fell for the old "extended warranty" scam. If the original warranty has expired, then Lowe's is out of the picture and have nothing to do with the problem.

View more comments (1)
Review
#1046307 Review #1046307 is a subjective opinion of poster.
Pros
  • I liked them at the purchase
Cons
  • I dislike their service completely
Reason of review
Poor customer service
Loss
$1800
Preferred solution
replace the defective parts

Lowes - Awful poor

5.0
Details
This is jacklyn kessler plz call me at 803 989 0529. Thank you
View full review
Review
#1046031 Review #1046031 is a subjective opinion of poster.

Lowes - Flooring nightmare

I should have listened to these reviews as my experience was a complete nightmare with lowes flooring. The main problem was that they sub contracted it out and that contractor subbed it out to another who was a complete ***. Even I could have laid flooring better and he brought along others including his girlfriend to not only lay the floor but she cut the wood planks and cut some wrong at MY cost. People that came into our home via the sub contracted sub were not covered by Lowes liability if they are not "employees" of the contractor. Thank goodness no one got hurt or it would have been on us the home owner. From day one the sub contractor was clearly a *** and the end result was a floor of expensive wood laid incorrectly. It took us three months going back and forth with Lowes to get it fixed. On top of that the sub contractor was taking the leftover wood and supplies(cement etc..) home with him. When I realized I said hold on.. I paid for that wood.. please put in the garage. But in prior days he took many boards and we did not realize it. What scammers..they probably laid a small floor in their own house with my products that I paid for. I could go on and on so that being said.. listen to others and use a local small flooring company with actual employees who are insured and experienced in laying floors. Good luck!
View full review
1 comment
h.kitchener
#1327016

I learned decades ago to never buy and have installed any kind of flooring from a big box retailer and to find a local store that has a select few installers do all their work. They will usually stand behind any problems you have with the quality and/or installation of the product.

Review
#1045492 Review #1045492 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Clinton, Maryland - Customer Service Poor

2.4
Details
Approximately three months ago I purchased and had installed three storm doors. I paid cash, up front. The doors were installed, however, on two of the doors measurements were off. First, the front door the rubber on bottom was to short. Second, the basement storm door the top strip across top was to short. I was told this would be taken care of. Weeks passed, I heard nothing from Lowe's, when I called they did not no what I was talking about. I explained and was told it would be taken care of. The something happened again. I was told the parts were not in the third time, around the last time I called, I was given a date and I asked did I have to be home because, all they would have to do is just open the doors and place parts. It was agreed on. On yesterday the contractors came out and only installed the rubber strip for front door but it was not placed correctly, insects can still enter. When I called about what happen to the top strip for basement door. I was told it had to be ordered. I thank this is very bad business, also, I'm being told that I would have to be home *** another day from work for this negligence . Gregory Shields Phone 202-246-5814 e-mail gvincentshields@gmail.com
View full review
Review
#1045387 Review #1045387 is a subjective opinion of poster.
Cons
  • Customer service
  • No acceptance of responsibility
  • Lies and disrespect
Reason of review
Poor customer service
Loss
$240
Preferred solution
Let the company propose a solution