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Lowes - Pergo laminate floor has got pieces are chipping off the corners.

We purchased Pergo flooring from you and we have corners breaking off. I can't find the original receipt,but I have the papers for the quote!! We still have a box of flooring. Lowes said they would look there,but they can't find it. Then I was told they would look again but it would take 10 days. We still have not heard anything. I can't believe there is no receipt there!!! We have Pergo all through the house and we purchased all of it there at Lowes. Because our insurance we could have you install in the kitchen,but the rest we had a friend install it. We go to Lowes all the time and we have even purchased even appliances there. We won't buy another thing there if something isn't done.
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Author
Reason of review
Bad quality
Review #956159 is a subjective opinion of poster.
0 comments
1.0
Details
The Lowes in Castle Rock Colorado should be a case study in poor customer service. We went in on a quiet weeknight and purchased a dishwasher. We purchased installation service. We were told we would receive a call the next day from a schedular to set up installation....
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Author
Location
Castle Rock, Colorado
Cons
  • Customer service
  • Worst delivery experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #955741 is a subjective opinion of poster.
6 comments
1.8
Details
We contracted through Lowe's to have our roof replaced on our home recently. It costs over around $7,000.00. It was no interest for 18 months. We also had new gutters installed as well as 2 new garage doors and storm door. In addition we spent over 3,000.00 on wood...
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Anonymous
#1248676

I can pretty much guarantee that you agreed to pay in excess of 20% interest when you applied for the account, you just have to read the agreement you signed. As far as the no...

Author
Location
Newport News, Virginia
Service
Pros
  • Established home improvement company
Cons
  • Not being honorable in business and promises
  • Poor customer service
  • Uninformed
Reason of review
Deceptive Billing
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
Review #955404 is a subjective opinion of poster.
0 comments

Lowes Blinds Installation Review

1.5
Details
After spending $15,000 I have insulated blinds that are falling down, a crack in top of the line granite and a stove that is not level. Nothing was done on time. A total waste of my money. Customer service is non existent.
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Author
Reason of review
Poor customer service
Review #955032 is a subjective opinion of poster.
0 comments

Lowes in Richmond, Virginia - Broken promises

2.8
Details
Sat I ordered a Bosch dishwasher from Lowe's with a promised delivery date of 11/28. I was told the install team would call today--11/14. When they didn't, I called them and was told they could not call until the dishwasher was delivered--on or after 11/28. Since it will probably take a week to set up, this means no dishwasher until 12/? I was told twice in the process that delivery would be 11/28--so I was lied to twice. Lousy customer service. Don't read the rest, am adding it only because this foolish site requires at least 100 words. words. words. words
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Author
Location
Richmond, Virginia
Pros
  • That they are close
Cons
  • Broken promises--leaving me without a dishwasher
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Review #954936 is a subjective opinion of poster.
1 comment
3.5
Details
I bought three window units from Lowe's and only use two of them one of them is still in its original box and plastic Lowes would not take it back if it was over 30 days old even with a receipt I could not get a store credit either I am just SOL I still have the...
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Anonymous
#1240262

You leave out a few details. Were these windows bought from stock, or were they custom ordered for you? My guess is that these were not stock windows. Stores don't have space ...

Author
Reason of review
Return, Exchange or Cancellation Policy
Review #954272 is a subjective opinion of poster.
0 comments

Lowes - Customer service is extremely poor

Found Spectracide Stump Remover on Lowes online...Showed store had 6 containers....Called store to confirm in stock before driving down to store....I advised person I spoke to on phone that online showed 6 in stock. but I wanted to confirm product was on shelf. After 3 phone calls and being on hold for 25 minutes, I was told it was in stock and on shelf....When I arrived at store they had none. Made a complaint with store manager, who also could not find product. Received call from seasonal manager day later that they found it in overstock. Employee on phone obviously didn't bother to check shelf. Day late, purchased it from different, more reliable online retailer.
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Author
Reason of review
Poor customer service
Review #953768 is a subjective opinion of poster.
0 comments

Lowes - Flooring Review

1.0
Details
Spent 16k on floors. Kitchen floor tile began cracking a little over a year after install in multiple straight lines across the entire floor. They gave me the run around for the last 1.5 years and ultimate home services never return my calls. Completely frustrating as I paid 4 k for that floor and they aren't willing to fix their poor craftsmanship. No pride in their work. They are so big they don't care about the individual.
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Author
Product
Reason of review
Bad quality
Review #953637 is a subjective opinion of poster.
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Lowes in Baton Rouge, Louisiana - Worst service in the World

1.0
Details
On 10/23/2016 after the great flood in Louisiana, my wife and I special ordered a Jacuzzi tub, drain kit, heater, tub and the surround. On 10-31-2016 we received an automated message that our items had arrived at the store. On 11-1-2016 I called the store to verify our items had arrived. After 20 minutes on the phone they came back and told us they had indeed arrived. On 11-6-2016 I told my plumber to be at my house by 10 am and I would have the items there. My wife and I proceeded to the Lowe's to pick up our items. The customer service girl left to go find them. One hour later she came back with the heater for the Jacuzzi tub and stated she could not find the other items. I politely asked her to find a manager and have him search with her as I received the automated call and called the following day and they verified they had arrived. She did so and again about an hour later came back and told me all there was is the heater. She stated the manager was on his way to speak with me. He finally came 45 minutes later !! He stated he helped her look but would go back and to give him 10 minutes as he may have an idea where the items are. 50 minutes later he comes and tells us they do not have them but he thinks maybe they are in one of the three trailers they received the Monday before and would call me that afternoon when they unloaded them. Well he never called. I waited till 11-8-2016 with no call. I called the corporate office to get some help. After an hour on the phone with a lady telling her what happened and being on hold most of it she came back to tell me she has verified all of my items except for the drain kit was in. Well guess what back to Lowe's we went that evening. OH guess what else?? They could not find any items for us but the heater they found the first time. 11-9-2016 my wife receives a call from the lowe's we bought the items at to tell her everything had arrived. She said are you positive it is everything and not just the heater? He stated let me check. He verified that it all was there. Back to lowe's again we went just to be told they have no idea who from there called but they didn't have all of our items. I called Lowe's corporate again on 11-9-2016 to find someone whom matters. I was told the "Marketing Mgr" would contact me by end of business 11-10-2016. Well here it is 11-10-2016 no it's not the end of business but it's almost 4pm and I am furious. They deserve this horrible review. I hope anyone in Louisiana that see's this takes all their Fema money and or Flood Insurance money and goes to Home Depot ! They deserve to lose Millions of dollars if this is how they wish to treat us.
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Author
Location
Baton Rouge, Louisiana
Cons
  • Customer service
  • Thoughtfulness
  • Clueless staff
Reason of review
Order processing issue
Loss
$1200
Preferred solution
Not sure yet. Not sure if I want anything or would rather make sure the revenue from all flood victims in Louisiana goes to Home Depot.
Review #952686 is a subjective opinion of poster.
0 comments

Lowes Delivery Service Review

Im in the middle of building a house ive purchased 90 % from lowes ive told the sales people to make sure they call before they deliver we had trusses delivered nk one called they sat them 6 inches from street j spent half a day moving them i set up delivery for shingles for latest afternoon i got a call at 7 00 morning was told that theg neededto deliver in am NOT HAPPY
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Author
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #952446 is a subjective opinion of poster.