Lowes Reviews and Complaints
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Lowes - PERGO MAX terrible product
- Look of floor
- People were somewhat friendly
- Scratches much too easily
Lowes - Whirlpool cabrio
Worst Lowes ever!
Lowes - Dishwasher - extended warranty
Lowes - Horrible customer service.
Resolved: Lowes - No reasonable return policy on defective merchandise
Update by user Jun 25, 2017
The local Lowe's store manager called and resolved this for me. She was kind, courteous, respectful, and very professional.
I found another small fridge with the features I wanted -- different brand -- that was now available in the local store. It was priced about $30 higher than the one I originally bought online. The manager swapped the two out at an even exchange and sent a person to pick up the old one and set up the new one free of charge. The delivery guy was wonderful as well.
I will still shop at the local store because I've never had anything but great experiences there, but I highly doubt I will ever deal with lowes.com again as they do not honor their commitment to the customer but, instead, throw this to the local store to resolve the issue. This is poor corporate management because the local store then has to make all sorts of accommodations at their own expense for an issue that is clearly not theirs at the outset.
Original review posted by user May 26, 2017Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the store. No! I wanted it delivered to my office for a reason. I was first told the only way to get a replacement was to order a new one, and then when Lowe's got the old one back, they would refund the money to my card. So basically Lowe's wants me to have TWO charges sitting on my card while they sort things out. When I told them that was unacceptable, the local store told me they would send someone to pick up the old fridge, then credit my card, and I could then reorder online in a few days once the credit had processed on my card. Of course, if the next fridge is also defective, I'll have to go through this whole ordeal again. How is it that a company as big as Lowe's does not have a reasonable, sensible return for defective products in place? Why don't they just send out a new one and pick up the old one at the same time? So basically, I have to wait and sort this out locally (where the fridge is not even available in the store) because they will not attempt to make good on the product they sold online. I will probably not be ordering EVER AGAIN from Lowes.com since they don't have a system in place to swap out defective merchandise. The local guy, who was very nice, told me that lowes.com always sends their complaints to the local store to handle, and then the local store ends up with a piece of defective merchandise for which they don't get credit. Talk about screwing everyone from the customer to the local store who bears no fault in this.
- Awful customer service
- Customer service on returns from online ordering
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