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Lowes - Lowe's is flaky when it comes to honoring protection plans

1.3
Details
Less than a year ago, I purchased a riding lawn mower and spent HUNDREDS extra for a 4 year protection plan. Last week, the mower stops working, so I call for service. They tell me that the provider will come get the mower the next day, and they'll call for directions first. Next day, no one calls, no one comes. The next day was a Sunday, so on Monday I call again. I'm told the provider will call me that day or the next. Here it is the next day and still no call. At this point, I just want a refund or exchange. I have no faith in Lowe's and their "protection plan", and I certainly have no faith in this nameless " provider" who can't even be bothered to make a phone call. I will never purchase anything big enough to want a warranty at Lowe's again. I'd love to know who this "provider" is too, so I can make sure never to use them.
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3 comments
Anonymous
#1332054

You purchased a service plan from Lowes that is provided by an outside vendor. Just as the basic warranty on the mower was the responsibility of the manufacturer of the mower, the responsibility for the repair under the service plan is the responsibility of the plan provider. It seems to me that a logical person would be complaining about the plan provider and not the retail store where they purchased the plan.

Anonymous
#1468451
@Anonymous

Lowe's sells the warranty and should stand behind a warranty they sell. Do not push the responsibility off on the provider, Lowe's should monitor their choice in companies/provider's they use.

When you walk into to Lowe's you shop there because you expect good service from them in whatever degree it is.

So after all the comments I reading about poor reviews on Lowe's warranty I will now be reading Home Depot's reviews. I use to prefer Lowe's but I have a open mind.

Anonymous
#1645419
@Anonymous

Sorry but if you slap your name all over something you can’t turn around and claim you have nothing to do with it. Lowe’s sells the extended plan and they’re who you contact to schedule service through a third party.

A logical person would know Lowe’s is making money on this otherwise they wouldn’t bother with selling them to begin with. To claim Lowe’s has no skin in the game in disingenuous.

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Review
#1051054 Review #1051054 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue

Lowes - Lowe's doesn't honor protection plans

Purchased a lawnmower less than a year ago, and got the 4 year protection plan. Last week, my mower's brakes stop working. So we call Lowe's, and they say someone will be out to get it the next day, a Saturday. No one comes. Monday we call again. They tell us the "provider" will call that day or today. Still no call. Going to call Lowe's again later and see if can just exchange the mower. My yard is turning into a jungle while they and their "provider" sit on their thumbs. Won't buy big ticket items at Lowe's ever again.
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3 comments
Anonymous
#1333239

Welcome to the club!!

Exactly the same thing happened to me with a lawnmower

Anonymous
#1332222

Don't call the store. Call the number listed here https://www.lowes.com/l/outdoor-power-equipment-lowes-protection-plan.html

h.kitchener
#1331841

Probably something you can fix---an adjustment or something came loose. Now you know why it is almost always a waste of money to buy these protection plans.

See if you---or someone you know who is good at these things---can fix it and then put a sign on it out front and sell it.

Then, find a local John Deere dealer in your area---an acutal dealer, not a big box store that happens to sell John Deere mowers---and buy a machine that will last and if you do have a problem, the dealer will pick it up and fix it. You failed to mention the brand.

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Review
#1051046 Review #1051046 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service

Lowes - My bank acc

4.0
Details
I called them to put a warrenty on a bloiwer that i got from you, and she took the money out of my acc twice, i have called them twice about it, and she was very uglg to me and hung up on me, i buy from yall all the time, and im tried of being rude to, she had no right to be that way to me, and no right to chargre me twice, if something isnt done i will never go back, i will start doing everything at home depot. Im redoing my home and i brough alot of my stuff from you, but the way i was treated over this, i want anymore
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Review
#1050929 Review #1050929 is a subjective opinion of poster.
Product
Lowes Outdoor Power Equipment Protection Plan
Reason of review
Problems with payment

Lowes - Poor customer service everyone looks really sad

Home Depot is not even a mile down the road and thats where i am headed..... I was looking for a skylight representatives were standing around talking to one another so I interrupted their conversation and the reply was go ask the different set of employees which were in conversation as well this time they pointed me into the direction aware they were which was 5 ale's on the other side of the store. I walk down every aisle in the general direction that they pointed I found where they were at and they were sold out very very bad management at this store I would stay away you will not leave happy unless you know exactly what you're looking for because if it's customer service you are not going to get it go to Home Depot I like it better there so will you
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2 comments
Anonymous
#1331980

You had no idea of what the people you interrupted were discussing. They may well have been discussing an order for another customer or some other issue.

You obviously weren't in the window department where skylights are sold and got directed in that direction. And if the 2nd set of people sent you down 5 more isles you still weren't in the window department.

If you go to Home Depot and start asking for help with skylights in the garden department they will send you inside to the window department, but if you stop in appliances and ask for information on skylights you won't get it there either...they will send you down the aisle to windows. You must be one of those people that go to the grocery store and ask the guy in the produce department to wrap you up a nice steak from the meat counter....life just doesn't work that way.

Anonymous
#1331583

so I interrupted their conversation and the reply was go ask the different set of employees which were in conversation as well this time they pointed me into the direction aware they were which was 5 ale's on the other side of the store....

I had no idea that you could get ale, which is beer, at Lowes.

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Review
#1050520 Review #1050520 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes - Bad Management

2.1
Details
Highland, CA Store - Just terminated my employment with Lowe's last Saturday. Stuck in Outside Lawn and Garden on a sunny California Saturday with no help, because of sick calls. Called overhead for assistance twice - 15 people in line and rude management when they approached me. This has happened twice in front of customers and fellow employees. Asked head cashier for assistance with customer who wanted to make credit card payment (I hadn't performed this task yet). Was told in front of customers and other employees that I should know how to do this - "This is cashiering 101." Had to call 6 times for cash register change with no response from head cashiers. Hired part time (my choice) but put on full time due to "summer hours and vacations." Shouldn't you ask me first Lowe's? Customer asked to order Hass Avocado tree. Primary lawn and garden expert was out and I was told by head cashier to tell the customer to come back on Monday when she returned (4 days later). Are you serious Lowe's? Because a person is on vacation the whole operation stops? Customer was upset and said he would go to Home Depot. Assistant manager's roaming or parked in offices. Head cashier sitting in break room. When called will say "it will be awhile before I can get there." Dodging until customers get tired of waiting and leave. Shop lifter came thru lawn and garden - I was there by myself with long line. Got a call from Loss Prevention that I should have been more attentive. When I tried to respond they hung up on me. Overheard several complaints from other employees about how bad the management is there.
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Review
#1050395 Review #1050395 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Bought Lawn Mover online

Very Bad Service, I ordered lawn mower online, after ordered I got an email that I will receive my product in 2 to 7 days but I never. So after 2 week I called customer service, they put me hold for half hours than they tranfer the call to another person she said please hold waited again half hour and finally one person pick up the phone, i gave all the order detailS to her. She said we are out of product and your order will be shipped in 2 days once we got the product. I waited another 1 week to get any update but no one called or emailed me finally I called customer service again same thing over the phone no proper answer. At the last one girl told me if you want you can cancel your order. After waited almost a month I canceled my order. Very very poor service never buy from Lowes.
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Review
#1050160 Review #1050160 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Lowes, Kentucky - Shipping jobs out .

3.3
Details
Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager . not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state ! that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home . i think people need to speak out to lowes and let them know this isnt the way to gain a shoppers loyalty !
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Review
#1050097 Review #1050097 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Lowes - Lowe's is rude and pathetic!

Our company sent a customer, 65 year old lady, to Lowe's, the Kingston, MA store, to purchase kitchen cabinets, flooring and bathroom fixtures, etc. She purchased a condo in which she is completely remodeling. She was refused customer service at the kitchen department and told to schedule an appointment. When she returned three days later for her appointment, she was told her measurements were wrong and she had to come back. The measurements were exact! She has now purchased over $30,000.00 in materials elsewhere. This is not the way any company should do business!!! You need to clean house at the Kingston, MA store and hire new employees, starting with management, who did not care when we spoke to them about this incident. >: (
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1 comment
Anonymous
#1331073

How can this review be about 1800 Pack Rat Moving Service when she went to Lowes?

That does not make sense to me.

Review
#1049646 Review #1049646 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$30000

Lowes - Water rip-off

I returned two 5-gallon bottles and purchased two full 5-gallon water bottles, however, the price charged was the same had I not returned the bottles. I should have been more suspicious when there was a note saying they no longer used the coupons to show the bottles were returned. I questioned customer service and they said just tell the cashier how many bottles were returned. They "trust" you since you do not get your deposit back. Never go Lowes for bottled water. It would be cheaper to have it delivered.
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Review
#1049547 Review #1049547 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - My floor is ripping apart

Lowes - My floor is ripping apart
My floor is ripped apart even tho I asked about the durability due to being paralized and in a electric wheelchair. And was verbally told and guaranteed it would be fine. Well Im out 1800.00 and no more money to replace it. And my home looks horrible!! I only uploaded 2 pics in one room. There are several more in the remaining 2 rooms!!
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1 comment
Anonymous
#1345757

Watch Judge Judy. If the guarantee isn't within the 4 corners of the document you agreed to it's not valid in court. Salespeople can tell you anything the want to make a sale but you need to make sure you get guarantees in writing.

Review
#1048865 Review #1048865 is a subjective opinion of poster.
Product
Vinyl Flooring
Reason of review
Bad quality