Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - I was ignored

2.8
Details
I walk with a cane. I wanted to purchase a Shepard Hook (84") I parked as close as I could to the entrance to the Garden Shop area. As I entered a worker from the garden dept. was asking a customer who was leaving if he needed help.. The outgoing customer said, 'No I can manage.' With that I Said to the employee, 'I could use a hand. I want to get a Shepard Hook and they are at the back of the shop'. He said 'OK'. I walked all the way back to where the hooks were and found that there was no one following me. With difficulty I managed to get the hook off the rack, checked out and to my car. I never did see 'My Helper'. I guess it was his coffee break time It would have been better if he had told me in the beginning to go take a hike. At least that is better than on Wednesday when I went in to buy a few items and when I wanted to find wood dowels I couldn't even find a sales person to ask were they were located! And Lowes used to be such a pleasure to shop at! Robert J. Tabit
View full review
Review
#1039964 Review #1039964 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Better training of employees.

Lowes - Delivery Service Review

1.6
Details
I ordered a refrigerator online 4/24 - 4/25, I believe it was around midnight so counts as 4/25. When I ordered it, it gave me a delivery date of 4/25 (only reason why I ordered it) because my tenant who rents my house needed a refrigerator ASAP because hers broke Saturday evening and she needed a refrigerator especially for her 9 month old baby's milk. They called and said sorry they could not deliver 4/25 sometimes the Internet gives info that is incorrect,  fine things happen.  They promised me a delivery date of 4/26 so I told my tenant again and she took off work again.  No one called or showed up. We called the your customer service line who said they were running behind that it was on the truck it would be there before 8pm. Before I called customer service my tenant and my self called the store directly and they said they called "our" numbers my tenant and my self and no one answered( I never received a call and my tenant said she didn't either ) but they were still going to deliver.  8 comes around no one comes or calls. We call back, says they are still one there way. 9:30 I get a call saying they went to the residents and knocked and no one answered? ?? Well my tenant was there all day and we have made several calls throughout the day,  waiting and no one called or knocked on the door?? So I called a manager again this time (Darren) before it was (Jerry) and several other employees plus their customer service line, he said he didn't know what happened that he was going to question the driver, and he was going to put the refrigerator on the truck first thing in the morning. So I told my tenant,  who called off of work for the 3rd day. Now today 4/27 no one has came or called. So we called to make sure our refrigerator was on its way,  they said (the store employee) that it was reschedule to be delivered on Saturday the 4/29!!!!!!! What is wrong with this company??  So again I had to call the store and talk to a manager this time( Kim ) he said the computer says a delivery date of tomorrow 4/28!!! First thing first, I got two different people within minutes of each other giving me a different date. Now it's not even being delivered again? ??? Kim said he doesn't know what's going on only what the computer says but that he "promises" it will be on the truck tomorrow morning.  We'll at this point their promises are bogus,  I don't even know if I should belive him. Plus this means my tenant will have to loss another day of work!!!. No one seems to know what they are doing, poor customer service, I'm almost at the point of canceling my order!!! I will never order from lowes again!!                                                                                                              Sent on the new Sprint Network from my Samsung Galaxy S®4.
View full review
Review
#1039942 Review #1039942 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Delivery Service Review

1.9
Details
Ordered a new dishwasher online because it said I woul recieve that product within 24 hrs. Since it was 10 45 pm on 4/24/17 i didnt expect anything that next day 4/25/17, on the morning of 4/26 I recieved an email stating my delivery was scheduled for 4/29/17. I immediately called Lowes Customer service and was promised it would be delivered on 4/26/17 Even recieved a new email stating the new delivery date. It said 2 hr delivery notification ok looking further down the page it said between 7am and 9pm which is 14hrs. At approx. 2 pm i called the c7stomer service dept. Again to check and was informed by a recorded messsge that my delivery was set up for 4/27/17. I waited on hold to speak to a live person for 10 min. Just to be told that there was nothing they could do and I had to wait for the delivery. I informed them that I expected delivery of the dishwasher on the day it was promised online and that I had cleared my schedule for that day and was completely booked the rest of the week and was not avail. the csr just stuck ti her story that nothing else could be done. I informed them that there was another alternative to it and gave two other solutions one they could hire a private courier to deliver it or I was willing to drive to the distributioncenter and pick it up she said that those wrre against policy and were not allowed that I just needed to wait for them to deliver it. At that point I had another option and used it.I cancelled the order.I will NEVER buy anything at Lowes again!
View full review
Review
#1039734 Review #1039734 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes Customer Care Review

1.6
Details
lowe's store in Clay N,Y, very poor customer service and even poorer management customer service, they are driving all the top employees out of the store for better jobs and replacing them with part time people that don't no anything or don't even care to help a customer, I will no longer shop this store until the store manager and the rest of upper management are replaced,the final straw was with a manager named Todd the guy is not only rude but dumb thank you lowes for running a good store and thank you for letting me spend my money now at home depot.
View full review
Review
#1039391 Review #1039391 is a subjective opinion of poster.
Cons
  • Store manager or assistant manager todd
Reason of review
Poor customer service
Loss
$5000
Preferred solution
fire the store manager and fire all the assistant managers

Lowes is not the place to buy Appliance

1.9
Details
2 years ago I purchased a Washer, Drier, Stove top, and Dishwasher. All modern equipment all brand name. The washer was the first to go with only 3 months of use. It was under warrenty and it was fixed only to breakdown 6 months later for the same reason. lowes fixed it again. That lasted only 8 months but then lowes said the warranty expired. Then the stove top broke down with only one year of use lowes said the warranty was only for one year. The dishwasher and dryer broke down 2 years after lowe's said the warranties are expired. I am never buying anything domestic appliances from them again the total cost was around 3,000.00 they all break down I am still paying it and nothing works properly any more. the only thing working properly is my 22 year old refrigerator which I did not buy at lowes.
View full review
5 comments
Anonymous
#1321111

Why are you blaming Lowes? It is the manufacturer that stands behind their product with a warranty.

Most manufacturers of appliances cover them with a 1 year repair warranty. The manufacturer repaired the defects that occurred within that 1 year period. Why do you think Lowes is responsible for the appliances after the manufactures warranty expired? I can pretty well guarantee that they offered you the opportunity to purchase an extended service plan when you purchased the appliances.

If you had sent in your warranty cards the manufacturer more than likely offered you a chance to buy a service plan from them as well.

You got exactly the warranty coverage you were willing to pay for. Don't blame the retailer for your expecting more than you paid for.

Anonymous
#1320676

Why do people insist on blaming the retailer for product defects? They don't manufacture them!

Why would you blame them for building *** appliances so you can save a couple of bucks over a good appliance? Blame the company that made the *** things and stop blaming the "retailers".

Anonymous
#1320499

Blame the manufacturers

Anonymous
#1320474

The washer is one of your appliances you could win a Small Claims Court judgement for refund or replacement . It broke down twice with the same issue and was never repaired correctly within the warranty period.

Anonymous
#1320462

Lowe's doesn't manufacture the appliances. Why are you mad at them?

View more comments (4)
Review
#1039235 Review #1039235 is a subjective opinion of poster.
Pros
  • Personal is friendly
Cons
  • Did not stand behind product
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Lowes Appliance

Lowes in Mooresville, North Carolina - Lowe's Order and Delivery

1.0
Details
1st,placed order on line for an item that was on sale.Next got email saying I would get a call in 24 hours to schedule delivery.Three days later NO call!When called customer service, said it was a special order (which I wasn't told, and that it would be 2wks to receive.Wasn't told that either.)Customer Service stated it was shown when the order was placed when it would come(and it wasn't) and it was on the email(which it wasn't) Called 3days in a row to get assistance to get hung up on.Then finally delivery day.Got call 15m out called them I was on my way.Got to home and they were GONE! Left a note and said they were at my home at 4:30 which was a LIE they called me at 4:55 stating they would be at my home in 15 mins. I was in the window of their 15mins. After all it took to get my Refrigerator delivered only to NOT have it and NOT have a Refrigerator at all! Thank you LOWES for this horrible experience and I will NEVER shop with you again!
View full review
1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund

Short Review on April 24, 2017

Lowes Wont Help with My Problem
View full review
Review
#1038532 Review #1038532 is a subjective opinion of poster.

Microwave Review

New Mikewave Bought At Lowes.wont Cut Off Keep it Keeps Running.Getting Run Around at Lows And Service Center.
View full review
Review
#1038529 Review #1038529 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Lowes - Terrible customer service

1.0
Details
Placed large delivery order with 15% promotion with my Lowes AR card ($20 delivery fee). Half of order was not delivered. "We couldn't find it in store", and I didn't get 15% discount. After a month of worst customer service ever, they finally dropped some of the missing items off. No notice, just showed up. . I called the store manager in Gaithersburg last week, and was hung up on 5 times in a row when I was being transferred. Emailing their customer service department is a joke. People are categorically unable to comprehend an issue, and have no authority to resolve any problem. Repeated Emails to local store in response to their inquiry were never responded to. Lowes still can't figure out my 15% discount. Someone at Lowes said you can't get two discounts on one order. They should read terms of their own offer. Fortunately, I disputed entire bill until they get it right.
View full review
Review
#1038382 Review #1038382 is a subjective opinion of poster.
Cons
  • Overcharge on delivery
  • Missing items in delivery
  • Customer service
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Full refund
Tags
  • Terrible Service From Lowes

Lowes in Smithfield, North Carolina - Maytag Washer

1.0
Details
Less than six months ago, we purchased a Maytag washer from Lowes. Once installed, we noticed that it really made strange noises when going from one cycle to another. Sounded like it was going to go through the floor. However, we thought that was just normal as we were told it would make some noise. Now, it is taking over 2 hours to do one load of laundry, regardless of settings. Maytag said that was normal. Maytag essentially wrote me off. Lowe's said call Maytag. Maytag said to call Lowe's. No one wants to do anything but send a service person out for me to pay to probably tell me what I already know. Two hours per load is not normal. The spin cycle is not spinning the water out of the clothes, they are not coming out clean, and I am so angry. Maytag does value customers, nor are they putting out a machine that is reliable. I will NEVER have another Maytag product in my home.
View full review
6 comments
Anonymous
#1320463

You should be mad at Maytag. Why posting to Lowe's?

PeggyG
#1320515
@Anonymous

When I called Lowes about the problems with the washer, I was told there was not a year's warranty on the product, only 30 days. Other than saying to call the service/parts number, the individual did not offer any other options or assistance.

Given to understand that a service call would come out of OUR pocket, I refused. I posted this review at Lowe's as they carry the machine and other consumers do read the complaints.

WP2008
#1320176

Hi, my name is Marie, and I am contacting you on behalf of Maytag. We would like this opportunity to address your concerns.

Please provide your name, user ID (Anonymous), ID number (1037605), address, phone number along with the model and serial number and date of purchase and the website that you submitted your inquiry. Email to Maytag_Digital@Maytag.com.

Anonymous
#1320028

They are trying to send a service person out who will repair any defects under the 1 year warranty. What are you expecting them to do?

Any appliance you purchase has a warranty that will repair defects.

The warranty does not call for replacement, just repair. They also don't take back used machines just because you don't like it.

Anonymous
#1345498
@Anonymous

It goes beyond not liking. It is an inefficient machine that not wastes time, but cleaning products, water and electricity.

As it does not clean or rinse the clothes properly, I am having to rewash most of them. At 2+ hours per load, that means an average of 4 or more hours per load of clothes. Maytag will not take responsibility and said to talk to Lowe's. They will not take responsibility either.

So, it seems I am stuck with a piece of junk that we spent good money to purchase thinking Maytag was a good, reliable product based on our past experiences. According to Maytag, this machine is doing exactly what it was "programmed" to do. In all of their literature there is no mention of how long it takes to do a load of laundry.

I am beyond not liking. I am at the point of wanting to take a sledge hammer to this junk.

Anonymous
#1319834

this is the kind of thing that happens when companies have to cheapen their products to sell them through Lowe's and Home Depot. It's nothing new. John Deere is a perfect example.

View more comments (5)
Review
#1037605 Review #1037605 is a subjective opinion of poster.
Cons
  • Poor quality and poor customer service
  • Poor quality
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Tags
  • Maytag customer service