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Lowes in Los Angeles, California - Special Window Coverings order

2.3
Details
Order placed & paid for on 6/9/2019. 3 Bali Verticals were delivered & installed on schedule in early July. Remaining item, cellular shade for arch window, remains on back order. I have heard various reasons from Lowe's staff regarding the last item that remains on "back order" in August. Material out of stock, material hold/QC issue, production delay. Waiting for a follow up call on 8/12 with status. Want to cancel if shade is not available for delivery the week of Aug 12. Not resolved!
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5 comments
Anonymous
#1731136

Why are you complaining about Lowes? They don't make shades.

Who makes the shade you are waiting for?

Your complaint should be with them. The only information Lowes can give you is what the manufacturer gives them and I am sure it is even more frustrating for them as they have to deal with both you as their customer and a supplier who is behind in shipping.

Anonymous
#1731806
@Anonymous

My order was placed with Lowes. Lowes represents Bali.

I have no way to follow up on my order direct with the manufacturer Bali Follow up with my local Lowes is my only choice and takes forever and when there is a back order, there is really poor customer service. The phone system is terrible. If you try to get the Operator at my local store, the phone rings and rings. I finally spoke to a manager on Friday night.

He was supposed to get me an update today. No call back and no message.

I will have to go in person. If shade is not delivered this week, I want this last item cancelled.

Anonymous
#1731979
@Anonymous

Lowes represents Bali by displaying their product and offering it for sale. The lead times for product production are provided by Bali.

When there are delays all Lowes can do is check on the status for you and pass that information along. They are not able to run over to a Bali factory and make you a shade. In turn Bali purchases material for their shades from other suppliers and if the are behind in shipping it will delay the order. My point is that it is not the retailers fault there is a delay and there is nothing they can do about it.

If you had ordered the shade at Home Depot or any other store that sells Bali the result would have been the same.

No need to take it out on the store, it is out of their control. Cancel the order and buy another brand if you think it will get there quicker than the Bali.

Anonymous
#1733026
@Anonymous

Lowes Manager offer poor customer service. Do not call Lowes in the evening at 8pm.

You will be told they have to follow up with Bali next day. I was put on hold while Mgr had to login to a terminal to look up my transaction. The notes online did not make sense to him. I agree the main problem is with Bali, but Lowes is the company that took my credit card purchase on 6/9.

I have no way to know if I have been givne accurate infor from Lowes staff. Too many stories about material hold/QC issue and then production delays.

I plan to cancel this last shade and ask for a refund. I will go in person to the store- no more attempts to get refund by phone.

Anonymous
#1733301
@Anonymous

The employees at Lowe's are having a blast, having the luxury vacation of a lifetime in Bali, Indonesia, with all of the money that they gypped their unsuspecting customers out of.

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Review
#1619674 Review #1619674 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$129
Preferred solution
expedite install or offer refund : get to purchase another brand

Lowes in Cocoa-Rockledge, Florida - Carpet

Is it true lowes will not install indoor outdoor carpet unless it is under air?
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1 comment
Anonymous
#1730692

I doubt that you will find many places that will install any kind of carpet under water. Where are you planning on installing carpet that wouldn't have air above it. It seems like you have a rather odd request.

Review
#1618960 Review #1618960 is a subjective opinion of poster.

Lowes in Centerville, Tennessee - Protection covers very little

Did not cover stove top and oven not working....only 4 years old and worthless. LG extremely inferior product.
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Review
#1618763 Review #1618763 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Centerville, Tennessee - Protection covers very little

1.3
Details
Did not cover stove top and oven not working....only 4 years old and worthless. LG extremely inferior product.
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2 comments
Anonymous
#1730694

You don't say what the problem with the stove top is. Are the burners not working of did you break the glass on the top. They should cover the burners but if you broke the glass on the top that is something you would have to pay to replace.

Anonymous
#1733172
@Anonymous

I did not break the glass. Oven doez not work and the burners work was told intermittently. I called for service and was told it is not covered.

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Review
#1618762 Review #1618762 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Aug 09

Will wait short time for Lowe's to respond and fix the problems. if not the figure I have reported as a loss is what the window repair company has quoted me to fix the problems.

Original review posted by user Aug 09

Installed 5 replacement top of the line Pella windows 7/29/19 on my home by Lowes....
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Review
#1618243 Review #1618243 is a subjective opinion of poster.
Pros
  • Products themselves are quality
Cons
  • Terrible installation
Reason of review
Lack of competent installation and follow up
Loss
$550
Preferred solution
Let the company propose a solution

Lowes - I did not receive the correct rebate amount for a 4 appliance package first part of July

1.3
Details
I called Lowe’s and spoke to one person who in turn transferred me to another person who in turn transferred me to your rebate robot that will not allow anyone to speak to a living person. For purchasing the four items I was to receive $100 rebate but only receive $50 gift card.
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Review
#1618148 Review #1618148 is a subjective opinion of poster.
Pros
  • Good people
  • Good products
Reason of review
Rebate
Loss
$50
Preferred solution
Send me gift card to cover the other $50.

Lowes in Greensburg, Pennsylvania - Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.

Lowes in District 1, Mississippi - Shelves in freezer door broke. I tried to glue both of them and within 2 or 3 weeks the glue will break again.

shelves in freezed door broke. I glue them but within 2 or 3 weeks they broke again. I need you to send replacement shelves for the 2 door shelves in freezer. I can install the my self very easy. I will appreciate your help very much - - I am - Thomas Michael 1201 Jacinto Road Booneville, MS. 38829 662-728-9410
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2 comments
Bookcrazy
#1733774

This is a website for people to complain about companies. Your post will never be read by someone from Lowes.

Anonymous
#1730004

They aren't just going to send you shelves. If this is a warranty issue contact the manufacturer. If not go to an appliance parts store and order new ones.

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Review
#1617647 Review #1617647 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Lowes in Ashtabula, Ohio - Poor warenty customer service

Our microwave oven quit working. On the first service date I took vacation time to be home. The first repair source cancelled and didn't inform me. After learning this I called Lowes receiving another repair date. I called this repair source. This source told me I was not on their schedule that day but another day. A BIG WASTE OF MONEY!! WHAT EVER HAPPENED TO GOOD CUSTOMER SERVICE!!
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Review
#1617215 Review #1617215 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
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Review
#1617115 Review #1617115 is a subjective opinion of poster.
Cons
  • Communication between sales and delivery company
  • Selling items they do not have
  • Employees not answering the phone in departments
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking