Lowes Reviews and Complaints
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45
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3.1M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes in Stow, Ohio - Fence installation
Do yourself a favor and go somewhere else. The scheduling is a nightmare, customer service clueless, installation guys rude and unprofessional and the length of time till you actually get your fence is ridiculous. Top dollar for *** service. The supplies are still sitting in my driveway waiting to be installed, and the manager who assured me he'd take care of everything has to be called over and over again as they don't have voice mail when they are not avialable. I've made about 15 calls to Lowes trying to figure out what is going on and still have gotten now where. The only people worth anything are the sales guys that will charm you into that sale and credit approval. Don't fall for it, they suck
1 comment
Review
Service
Cons
- Installation people
Reason of review
fence installation
Loss
$5000
Preferred solution
Full refund
Lowes - Customer Care Review
Waited 2 hours for tile to be loaded first trip. I am back waiting for remainder of tile,we are going on 30 min already. Will keep my buisness at Home Depot from now on. I will travel the extra 3 miles or so. Complete lack of customer appreciation! Very sad!
6 comments
Review
Service
Reason of review
Poor customer service
Lowes Customer Care Review
Ordered a Dewalt planer they said it would be in in a week. Called and said it was in. Showed up at store and it wasn't. Told it would be two more weeks! Asked for a refund and cancelled order. Wanted my money back but they screwed up my refund and generated a merchant card. Very upset! NEVER order anything from these idiots!
Review
Service
Reason of review
Return, Exchange or Cancellation Policy
Lowes - Plumbing Service Review
Advised by Lowe's employee to go to Home Depot. We just purchased a shower unit waited apprx.4wks for it to come in. Once we pick it up and were installing, we find that there was no plumbing for the drain I called Lowe's talked to a person in plumbing and he informed me that the instructions clearly state it doesnt come with plumbing drain. I said how are supposed to know this until we are already home and installing (which is an hour away from store). Then I advised him I previously bought a shower untit from home depot and it came with everything. And again how was I supposed to know this without before getting it home to install it . If someone from the store doesnt tell me when I ordered the unit. He suggested I just go back to home depot!!! So that is EXACTLY what we will do. DONE WITH LOWES!!! Leonard 219 866 6965
3 comments
Review
Service
Reason of review
Poor customer service
Lowes - Stanley Tools Tape Measure Review
I purchased a defective Stanley Fatmax from lowes. When I went back in I was told that I had to have a receipt in order for them to do any exchange. I was then told that if I had bought a Kobalt brand I could have just brought it back in and exchanged it since it has a lifetime warranty. I asked if they could look up the purchase with my credit card. They responded with yes but only if I knew the exact date I came in to purchased it. Even though this was just a $30 tape measure it goes to show the utter lack of customer service that this company shows to its patrons. I will never purchase another item from this company. I will purchask all my needs from online retailers like amazon who provide better support to customers.
3 comments
Review
Product
Reason of review
Return, Exchange or Cancellation Policy
Dont go to Bellevue Lowes
I hate to give even a single star for their service. One of the worst. They were supposed to install a bath tub sliding door which I ordered in Feb. After 1 month they came with full shower sliding door which they couldnt install on top of the bath tub. Can you imagine, I paid $50 for some one to come in and do all the measurements? even after than they came with wrong product Then I had to go to the store and talk to manager and some useless guys to order a correct product. They ordered it and scheduled another installation. Guess what, on the install day, they didnt had the product yet. I went to the store again and had to talk to Manager and same useless guys and I had to reschedule it for 3rd time. Now today, the installer is waiting in the store and the install department is closed and the product is still not available though they have the product inside the store. I tried calling store and no one responded to me yet. Finally I had to cancel all my order. I will never go back to lowes and dont recommend this to any one. They really dont care about the customers and I will not be surprised if they ask what is Customer Surprise
Review
Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Refund and compensation
Lowes in Arlington, Texas - Cabintes gone wrong
Long story short. We are trying to sell a second home. Contracted Lowes, paid 6K+. Nothing went right. Wrong cabinet on one wall, not level, part of them on the slab, the other end up on the tile. I had to level so i could put countertops back on. Can't install vent-a-hood, they drilled hole 4 inches off. It took literally 2 months of yelling to get someone in corporate to even start communicating. Promises of "so and so will be calling you by the end of the day". That has yet to happen. Customer service reps in store called my wife ***, so called store manager said "this is your problem" on numerous occasions. In the end, can't sell a house with missing cabinets, called names, but Lowes sure has no problem taking your money and making empty promises. The transaction started in December, took our money, and here we are, almost May, and still can't put the house on the market. I'll never buy a washer, screw, or set foot in Lowes ever again.
1 comment
Review
Service
Cons
- Called names by
- Zero customer service
Reason of review
Most of the above.Poor cust service, horrible quality, missed delivery on numerous occasions, wrong items ordered.
Loss
$15000
Preferred solution
Full refund
Lowes - Compalint on E.P.P.
This is a complaint for the E.P.P. Lowes sells during the purchase of any appliance. We purchased this plan with our $3000 Kitchen Aid oven from Lowes 2 years ago. Recently, we had a power surge and this burned out all of our appliances. We contacted E.P.P. and the service center came out 3 different times and replaced 2 boards. After they left, the oven was still not working. They wanted to return for a 4th trip to replace another board. I've had to take 3 days off work so far and the oven wasn't fixed. I call the company and spoke to a "Manager" names Andrew, who refused to provide any contact information so I can make a complaint. He stated his ID # was 1537495 and his supervisor was "Karen." Unfortunately, "Karen" does not accept phone calls from the public. I was furious to hear that a manager refused to speak to a unsatisfied costumer. "Andrew" refused to assist me any further and refused to forward my complaint to his supervisor. This is a horrible company, and I hope a supervisor actually reads this. I will be posting this in various other cites until my issue is resolved. As of today, we are still without an oven. We are very disappointed with the service and attitudes of the personnel at Lowe's E.P.P. service center.
Review
Service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered
Resolved
Resolved: Lowes in Springfield, Missouri - Warranty rip offs
i bought a troy-bilt tiller and bought a warranty and they are not standing behind there warranty they sold me a tiller that didnt work and will not repair or replace the tiller they said that it didnt have oil in the tiller u have add oil to the gas and it had the oil/gas mixture in the tiller when i brought it to lowes to be repaired they riped me off over 200 dollaars and ripped me off on the warranty and the worker and the supervisor very rude and yelled at me say that we tore it up and said we didnt put oil and that we didnt put oil in it we put oil/and gas mixture in it do not buy any thing from lowes unless u want to be riped off and screwed
2 comments
Review
Product
Cons
- Rip off warranty
Reason of review
Warranty issue
Loss
$250
Preferred solution
Full refund
Avoid Lowes at all costs!
I purchased a wall oven from Lowes over the phone- the model was not available in any store. Every single thing about the transaction was a mess- from purchase through installation. The wrong installation kit was ordered, the installation cost was misrepresented at the point of sale, the installation scheduling was cumbersome and unsatisfactory. Even store and department managers are no help- not available, don't reply to email, don't follow up to fix problems. No one at Lowes seems to care about customer satisfaction, and one can't even get them on the phone without devoting hours listening to the phone ring and ring and ring. I will never, ever, do business with Lowes again.
Review
Service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
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I can understand your pain with the same store. I was promised a fence installation in Spring.
Fence finally installed July 1st. Lowes forgot to order the gate. It's now mid August and still no gate. They are holding me up from other projects I need to get done.
All I get are promises. Other customer.
projects are getting done and I keep being pushed to the back burner. Good luck!