Lowes Reviews and Complaints

If you are ever considering shopping at Lowe's (specifically, the Lowe's of Grandville) , DON'T do it! Save yourself the hassle! My husband and I ordered a door in July and now we won't be getting it until October 27th because Lowe's doesn't understand customer service or: *How to contract competent installers (installer refuses to call us until 8pm or later after repeated requests to contact during NORMAL business hours). Or even how to contract their own brand of entry door manufacturers for that matter (purchased a custom Reliabilt door only to have it come in so warped it would not seal against the frame). We had to wait 2 weeks for an additional frame, only to have it sit at the store because the installer could not be reached So, beyond frustrsted with this place. The only reason we have an install date is because I had to call the installer and nag them myself, even though they have a whole department for that. We have an incident open, but we keep getting bounced around from one department to a CPO, then back again. So far, no resolution. It is very evident that not ONE person involved in our order cares to resolve this matter.

While I was shopping for windows in the Lowes store Southington Ct , if any of my own employees spoke to another employee like this girl did they would be fired! I will drive to Plainville from now on rather than witness this rude behavior among employees, maybe because she holds a title of department manager she thinks it's okay? well it's not okay with me, but who am I to tell lowes how to manage their employees. I simply will not shop this store any longer! Jo just lost you a customer! It will be worth the 10 minute longer drive to go to the Plainville.

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."

We had them to come in and remodel our bathroom. Thay said it could be fixed in 7 weeks. Now two and a half months later the bathroom is still not complete and with a backed up septic line. The bathroom is an 8×6.

Lowes company policy on military discount:Military Discount Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family 3 of those who are currently serving, retired veterans or VA recipients. To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). Service Connection We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only. The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount. Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old) this policy is crystal clear.... Now Matt M store 2573 says give the discount to anyone who says they are a veteran. As lowes is not a franchise and Matt M is a hired store employee, with his authority he is forcing employee's to go against the policy and steal. Pretty sure Robert Niblock and the board of directors appove of any manager over stepping his or her job. Under lowes policy stealing is grounds for termination