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Lowes - Door Installation Review from Jenison, Michigan

2.9
Details
If you are ever considering shopping at Lowe's (specifically, the Lowe's of Grandville) , DON'T do it! Save yourself the hassle! My husband and I ordered a door in July and now we won't be getting it until October 27th because Lowe's doesn't understand customer service or: *How to contract competent installers (installer refuses to call us until 8pm or later after repeated requests to contact during NORMAL business hours). Or even how to contract their own brand of entry door manufacturers for that matter (purchased a custom Reliabilt door only to have it come in so warped it would not seal against the frame). We had to wait 2 weeks for an additional frame, only to have it sit at the store because the installer could not be reached So, beyond frustrsted with this place. The only reason we have an install date is because I had to call the installer and nag them myself, even though they have a whole department for that. We have an incident open, but we keep getting bounced around from one department to a CPO, then back again. So far, no resolution. It is very evident that not ONE person involved in our order cares to resolve this matter.
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Author
Location
Jenison, Michigan
Reason of review
Order processing issue
Review #935982 is a subjective opinion of poster.
0 comments

Lowes in Waterbury, Connecticut - What a witch

While I was shopping for windows in the Lowes store Southington Ct , if any of my own employees spoke to another employee like this girl did they would be fired! I will drive to Plainville from now on rather than witness this rude behavior among employees, maybe because she holds a title of department manager she thinks it's okay? well it's not okay with me, but who am I to tell lowes how to manage their employees. I simply will not shop this store any longer! Jo just lost you a customer! It will be worth the 10 minute longer drive to go to the Plainville.
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Author
Location
Waterbury, Connecticut
Reason of review
Poor customer service
Review #935915 is a subjective opinion of poster.
0 comments

Lowes in Ambridge, Pennsylvania - Service after the sales.....

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."
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Author
Location
Ambridge, Pennsylvania
Reason of review
Poor customer service
Review #935321 is a subjective opinion of poster.
0 comments

Lowes Bathroom Remodeling Review

We had them to come in and remodel our bathroom. Thay said it could be fixed in 7 weeks. Now two and a half months later the bathroom is still not complete and with a backed up septic line. The bathroom is an 8×6.
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Author
Location
Catawba, Ohio
Reason of review
Order processing issue
Review #935228 is a subjective opinion of poster.
1 comment
3.9
Details
I submitted a purchase yesterday online for Maytag washer. The online form said I would receive a reply back the next day. My wife called the next morning to find a status of my request. The delivery manager told my wife that it was not on the manifest, but...
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Anonymous
#1225541

It's obvious they only had one in stock. Some people would take the dented one if they really needed one rather than waiting for a new one to arrive. It seems like he did the ...

Author
Location
Waldorf, Maryland
Cons
  • Poor customer service dont deliver as promised
Reason of review
Poor customer service
Review #934947 is a subjective opinion of poster.
0 comments
WE BOUGHT CARPET FROM LOWE'S THEY ADVERTISE 10% DISCOUNT FOR MILITARY .WE DIDNOT GET IT. THEY SAID BECAUSE IT WAS A SPECIAL ORDER. I WOULD LIKE TO GET OUR DISCOUNT ON $1831.34 MATERIALS-LABOR $486.57. WE HAVE BOUGHT CARPET 2-3 TIMES OVER THE YEARS'THE CARPET I...
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Author
Location
Saraland, Alabama
Cons
  • Uncertain delivery time
Reason of review
Pricing issue
Loss
$283
Review #934921 is a subjective opinion of poster.
0 comments

Lowes - Customer Care Review from Lubbock, Texas

3.2
Details
Customer 5 episodes of very poor service in the last 60 days.The benefits of these issues? Continued lost time and money. Whether it's a one-day sale, that caused alot of confusion with management as well as my wife, to 13 gallons of paint mixed wrong ( Sheen) or waiting 45 minutes for help with several sets of deadbolts and locks, only to have them keyed alike, then going to install them and noticing that some of the hardware wasn't put back in the packages. I called the store and they had all the parts. I then returned to the store to retrieve the parts and nobody could find them. After talking to 3 associates they finally found the parts, inside the desk in the Hardware Dept. Oh yeah! and lets not forget this day. I went in and asked for Brick Mold (Primed) in the lumber department and was told they didn't know what it was, no we don't have any, and what is brickmold? Once again 3 Associates! The service at your store in Lubbock Texas is pathetic. We easily spend 10 to $15,000 a year at your store with our LAR account. And there's never a wait, when it comes to us paying our bill on time. My wife and I are at the end of our rope. I will say the situations were always taken care of after much leg work, phone calls and let's include the return trips to the store. It's my opinion that Lowe's owes us for lost time taking care of these situations. Renovations are hard enough without dealing with this!!!
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Author
Location
Lubbock, Texas
Reason of review
Poor customer service
Review #934418 is a subjective opinion of poster.
1 comment
2.9
Details
I loved Lowes. I used to think that i can live in Lowes, but lately its getting more and more disappointing. Where to start...??? 1. A few months back I decided to paint my front and back door. Went to Lowes and told them i need an outdoor paint (so I'm covered for the...
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Anonymous
#1231887

If you want good paint go to a paint store!

Author
Product
Reason of review
Bad quality
Review #934344 is a subjective opinion of poster.
0 comments

Lowes in Fargo, North Dakota - Store manager is forcing employees into stealing from the company

Lowes company policy on military discount:Military Discount Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family 3 of those who are currently serving, retired veterans or VA recipients. To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). Service Connection We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only. The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount. Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old) this policy is crystal clear.... Now Matt M store 2573 says give the discount to anyone who says they are a veteran. As lowes is not a franchise and Matt M is a hired store employee, with his authority he is forcing employee's to go against the policy and steal. Pretty sure Robert Niblock and the board of directors appove of any manager over stepping his or her job. Under lowes policy stealing is grounds for termination
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Author
Location
Fargo, North Dakota
Reason of review
Poor customer service
Review #934148 is a subjective opinion of poster.
0 comments

Short Review on October 10, 2016

The lowes in Pocatello is the worst place to work! Employees r not treated w respect! There changing the rules everyday! Hr and the department don't do any thing about store harassment or there's a lot of racist going on and they just let it pass! I worked in many retails these is the only one that I was treated bad! Hated working there and dragged going to work !!
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Author
Location
Boise, Idaho
Review #934146 is a subjective opinion of poster.