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Lowes review: BOUGHT NEW LAWN MOWER that WAS NOT NEW

Lowes review - BOUGHT NEW LAWN MOWER that WAS NOT NEW
Lowes review - BOUGHT NEW LAWN MOWER that WAS NOT NEW
Lowes review - BOUGHT NEW LAWN MOWER that WAS NOT NEW
Lowes review - BOUGHT NEW LAWN MOWER that WAS NOT NEW
I bought a riding lwan mower yesterday at LOWES in Tullahoma ( 37388) and THOUGHT I was buying a NEW mower and when I get it home,it won`t even start so I can get it off my trailer and then I go to my instrutions ( papers etc ) and they are soaking wet and I find that I BOUGHT A 2016 instead of a 2017. I TOOK PHOTOS OF ALL THIS & am going to post everything on Social Media if I don`t get some satisfaction. EVERYBODY was real great while I was looking at mowers & also when buying it but as soon as I leave and call back about the mower not even starting,IT WAS ALL DIFFERENT!! I have had to charge it everytime i cut it off to get it to start again. IS THIS REALLY THE WAY LOWES DOES BUSINESS ??? I have ALWAYS loved Lowes but they sure left a BAD TASTE IN MY MOUTH YESTERDAY The pges of instructions were stuck together etc etc I PAID FOR A 2017, NOT A 2016 !! ( and maybe even a USED one at that) PLEASE "HELP" jdphoto`@lighttube.net
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4 comments
Anonymous
#1364014

I don't know that I have ever seen the model year posted on yard equipment. Just because you bought it in 2017 doesn't mean it wasn't made last year. Not like it's a car where the model year makes a difference for trade in value.

Anonymous
#1360930

You complained on here...have you tried to...I don't know...talk to the store? Calmly?

Catlyn
#1331083

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Anonymous
#1360928
@Catlyn

I'm a store manager at Lowes and none of that is true. All hear say.

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Review
#1048090 Review #1048090 is a subjective opinion of poster.
Product
Husqvarna Lawn Mower
Reason of review
Not as described/ advertised

Lowes - Review in Supermarkets and Malls category

1.1
Details
15 employees walk around look in the sky nobody to help took 15 minutes to get someone to electrical took a half hour to get bathtub and insert to be brought to loading dock
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1 comment
Anonymous
#1330051

Why would anyone believe your post? Your first sentence tells everyone that you are greatly exaggerating.

We all know that anyone walking into a Lowes store isn't going to encounter 15 employees, especially 15 employees walking around looking in the sky. You may have seen 3 or 4 which cuts your 15 minute wait to 3 or 4 minutes and you half hour wait to have a tub taken from stock and brought to the dock to 6-8 minutes that most people would find reasonable.

Keep in mind, you are't shopping at an ACE hardware store where someone greets you at the door and takes you to what you are looking for, but you aren't paying ACE prices either. If you want to be waited on hand and foot, go to a full service store where you pay a little more to cover the extra staff.

Review
#1047967 Review #1047967 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Lowes, Kentucky: Installer Point of View

We are installers for 6 Lowe's Stores. Simple and to the Point. You want to get a full refund on a fence built by Lowe's-Complain to the installed sales office. Problem with that is 90% of the time it is not the Installers fault. It is because once you buy that fence, the installed sales office contacts an outside Sub-contractor to do the install. Lowe's provides the building materials but barely provides the poor installer with the basics of the build. Then when something is not right-they point the finger at the installer-installer erro. They then give you your refund and bill the installer for the refund. Lowe's does not lose a dime. Everything-not matter what is placed on Installer Error and the installer is the one paying you for the refund that you get for Lowe's. As installers that are Honorable, we what consumers to know how Lowe's operates business when it comes to installed sales services provided by Lowe's. Lowe's is not doing the install-subcontractors are and in the end Lowe's does not pay for the refund the installers do.
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1 comment
Anonymous
#1330174

I wouldn't pay for you not knowing how to screw a panel to a post either.

Review
#1047891 Review #1047891 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$5000

Lowes review: Zero assistance

1.3
Details
I prepaid for fencing materials that was $300. I was told somebody would assist in dropping the product and after an hour and multiple times standing in line to get somebody to come nobody would assist. Finally went to customer service and got my money back and I will be going to Home Depot from now on for everything.
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Review
#1047655 Review #1047655 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review: You're a waling dollar $ sign

Take your business elsewhere and pay more if you have to so you will not end up dealing with the nightmare Lowe's will put you through AFTER they get your money. I am now watchful of any company that has a long contract about not being sued and going to arbitration. If a company has to do that and wants you to sign it AFTER they get your money...they don't care about you and customer service. It's ALL ABOUT THEM. If you want doors, find a door company. If you want flooring, go to a flooring company. A one stop shop is nice until they *** over!
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1 comment
Anonymous
#1329563

Why don't you tell us about the problems you had rather than ranting on and on?

Review
#1047583 Review #1047583 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review: Roof purchased in 2015 the roof STILL LEAKS!!!

1.0
Details
Lowe's has given me the run around since 2015. Paid for new flashing, was told there was new flashing installed for almost a year. Then the installer tells the regional director of installations that; "The step flashing up the sides of the lower roof were cleaned off and reused, just as we always do". Now Lowe's insurance company wants to pay $1100 to reinstall flashing which will void the manufacturer warranty. Repeated calls, emails and follow ups with Lowe's insurance company go unanswered, its appears ignored. I have been given the runaround for two years, the roof still leaks, They can not get a report from another roofer that Lowe's has sent out stating in order to properly correct the mistakes you would need a NEW ROOF installed.
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2 comments
Anonymous
#1449549

Lowe's Has Damaged my roof, cracked my front walk, covered my car in stones, and caused water damage in my home from roof leaks and has even failed city inspections and I currently have an open permit on my home. I signed my first contract with them on august 2, 2017 it is now march 21st 2018.

I paid Lowes in full and there subcontractor placed a lien on my home because lowe's did not pay them because of there failure to install the roof in a good workmanlike manner. The subcontractor exaggerated the lien a committed a 3rd degree felony. (And all of that just scratches the surface).

I have been on News Channel 9 wftv/ abc. (https://www.wftv.com/news/action-9/action-9-investigates-home-improvement-chain-contractor-complaints/695471946) This company is hurting hundreds if not thousands of people they need to be stopped and held accountable

Biridiana
#1328788

Its a shame that you have to be put through this, i always thought Lowes was a reputable company and would stand behind their services. I guess not.

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Review
#1047460 Review #1047460 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Did not stand behind the services
Reason of review
Damaged or defective
Loss
$5200
Preferred solution
Full refund
Tags
  • Warranty scam
  • LOWES Home
  • Poor Attitude
  • Poor Servive

Lowes review: Frequent Standups/PTO wasted

1.0
Details
I recently purchased a home and the previous owner had a contract with Lowes on Good Middling Dr in Fayetteville, NC to replace all the windows prior to closing. On the day of closing the windows still weren't installed due to the windows being on back order for two weeks, so the mortgage company almost canceled my approval due to this. Well, after the previous owner showed proof of the contract, the mortgage company decided to let me close on the house. This was March 31, 2017. Periodically throughout April, the salesperson at Lowes kept calling me to see if I had heard from the installer, said that the windows were back. I told her no and that she's the only one who had been calling me. Finally on May 1, 2017 the installer called and asked what day would be good for me. I requested a Saturday since I'd already used a lot of my paid time off to move. He said he had to get up a crew and that he would call me by the following day to let me know if they could do the install the Saturday of that same week. Never heard from him. I called the salesperson back and told her what happened. She said they were having problems getting a crew for a Saturday because that's not their normal workday (which he could have told me that instead of just not calling back at all). I said ok forget the Saturday, I'm willing to *** any day that's good for them. Oh so then he decided to call and scheduled to do the installation today, May 15, 2017 around 9am. He just called me at 8:37am just to let me know that once again they're not coming and rescheduled it for tomorrow, said the lead person in his crew called in sick. Luckily I'm off today due to having a stomach virus because if not he would've cost me a vacation day for nothing. And if I don't find anyone to stay here tomorrow he still may cost me a vacation day when it should've been done today while I was home sick ( my original house sitter has a virus also). So we'll see if they finally show up tomorrow but I have a feeling I'll be wasting a vacation day if I'm not still sick. These people don't seem to care that you lose paid time off when they keep rescheduling like this or that I cannot schedule to get my house secured until they install these windows. They're lucky that the previous owner has the contract and not me because I would've canceled it by now and went straight to Home Depot!
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2 comments
Anonymous
#1339913

Update: The contractor showed up on May 16, 2017 to replace the windows and out of 15 windows only 7 of them were the correct size, so 8 had to be reordered and told me it will be a month before they return. On a positive note, they did do a favor for me while they were here and turned my patio blinds around for me because they were originally sliding in the opposite direction that the door slide.

The guys were actually a friendly group of guys. They are schedule to return on June 19 to replace the remaining 8 windows so I will do a final update following that day.

Anonymous
#1328703

Take a look at Home Depots complaints for installers. Too many people go about having product installed the wrong way.

When you buy from a big box store they sell you the product and subcontract an installer to install the product. You never know who you will end up with. You are better off finding a contractor to install your product and working with them to purchase the product.

That way you know exactly who will be installing your product and will have direct contact with them for installation. You will also pay less because the big box store is not marking up the installation cost they subcontracted out.

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Review
#1047302 Review #1047302 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service

Lowes - Plants And Dirt And A Lot Of People Sell Them Review

Sat in line for a flipping hour waiting to check out of garden center. No staff or this is a ride at Disneyland. Ridiculous! I will be going elsewhere from now on. Lowes in greenwood Indiana county line and Madison
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1 comment
Anonymous
#1330055

If you are dumb enough to sit in the check out line for a hour wile others move around you and pay for their products you only have yourself to blame. Most people would be on their feet moving with the line or to another register (even if it means taking the product to a check out inside the store) if the garden center lines weren't moving. My guess is that you were really only in line for 5 to 10 minutes but an hour sounds like more to complain about.

Review
#1047072 Review #1047072 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Lowes, Kentucky: TERRIBLE

Received an item that was missing half of it in the Box. Called 3 times to corporate who I was told had to handle it. Said 3 times someone would get back to me and nobody did. Call again and get a supervisor who was completely useless as well. Told me to deal with my local store who doesnt stock the item. Lowes is one of the worst with customer service possible. Had no cares at all about the issue at hand. Will not shop them again, better off at Home Depot or any other local store than dealing with Lowes and their lack of help
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Review
#1047057 Review #1047057 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes review: Delivering a washer and dryer combination

1.0
Details
We ordered a washer and dryer from Lowe's Home improvement store on Christopher Columbus boulevard in Philadelphia, Pa. on a Saturday with delivery scheduled for one week which have been the following Saturday. Unfortunately, Lowe's hired the incompetent people of XPO logistics to deliver the washer and dryer. The delivery people did not know how to use GPS well enough to find a townhouse only 3.6 miles from Lowe's store. So of course, we contacted the marketing manager at XPO Logistics who agreed to give us next day delivery, a Sunday delivery which happened to be Mother's Day no less but we needed the washer and dryer so we were fine with it! The incompetent store manager at Lowe's decides to unilaterally cancel our delivery for Sunday even though we agreed to the Sunday delivery and the delivery people called and confirmed the delivery. I would never shop at Lowe's Home improvement and I would not hire XPO logistics to deliver any items of any kind. Lowe's Home Improvement and XPO logistics are both so terribly incompetent and mismanaged that they can not deliver a washer and dryer! Apparently, upper management of both these companies are not focused on customer service. Customer service training is needed for all levels of Lowe's Home Improvement and XPO Logistics staff.
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Review
#1047015 Review #1047015 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Reason of review
Problem with delivery