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2 comments
2.4
Details
My mother had her roof replaced. She is eighty The first contracter arrived at her house crawled on the roof said I need more money left without explanation. Lowes took a while to call her back. Added more money. A while later about a month she went on vacation. A...
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h.kitchener
#1222940

Time for an attorney. Get a free consult with one and sue Lowe's and the contractor for damage, etc. Check the contract to see exactly what "roof" or part of were to be done. ...

Author
Location
Dewitt, Iowa
Reason of review
Bad quality
Review #931597 is a subjective opinion of poster.
0 comments

Lowes Sucks

Nothing but issues since day one...poor customer service, no communication what so ever from Lowes after they cashed my check. Poor delivery, the product that was brought from the store was damaged...all the pickets were faded in color. Poor contractors... two guys showed up in a mini-van with no tools...had to lend them tools until they could run up to the hardware to buy what was needed. I have $9000 into a vinyl fence. All the pickets that were delivered were bad.... complete redo......save yourself a lot of frustration and do not use this company. You will be sorry.....Anyhthing that you want to be handled call their corporate office in North Carolina.
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Author
Reason of review
Poor customer service, Damaged fencing, Poor installation, Poor follow-up
Loss
$9000
Preferred solution
Let the company propose a solution
Review #931473 is a subjective opinion of poster.
1 comment
My close friend and neighbor ordered an entire kitchen (cabinets, counter & sink, new floor) from Lowe's in April 2016. They did not even deliver until June, then left all the unopened stuff until September. Now it is October; the cabinets have no handles, appliances...
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Anonymous
#1251344

Same problem! Their follow up is horrible. Booked a kitchen job on Memorial Day weekend, and it's now December and house is still a construction site.

Author
Location
White Plains, New York
Cons
  • Servce
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Review #931401 is a subjective opinion of poster.
0 comments

Lowes - Can Lowe's get any lower?

1.0
Details
On 9/12, I ordered a $2300 Generac standby generator over the phone from Lowe's on-line with the caveat that it be delivered no later than 9/26. They promised curbside delivery to my home on or before 9/26. I was told the generator direct shipped from the vendor in Wisconsin. On 9/26 morning I call Lowe's to get an eta. I am advised the tracking shows item has been delivered and signed for on 9/21. I call FedEx to track shipment myself. FedEx delivered my generator to Lowe's on-line distribution warehouse in North Carolina on 9/21. I call Lowe's customer service back to let them know that Generac delivered the generator to THEM and ask for an update since it has not arrived. I am told someone will get back to me within 72 hours. So I demand some real-time information and am told that my "incident report" can be upgraded to priority if I wish and in that case, I will hear back from them within 24 hours. Next day, I get a call informing me that it left NC on 9/22 and was on its way to me. I'm given a new FedEx Freight tracking number. I call FedEx to track the shipment and am told it will be arriving to Petaluma (2 hours from me) on 9/30. I ask FedEx if there is some way to expedite this shipment and I'm told if Lowe's had shipped this item with FedEx Freight Priority, it would've arrived in Petaluma on Wed., 9/28 and delivered to me on Thurs., 9/29. But since Lowe's elected to trade time for savings and shipped it FedEx Freight ECONOMY, it was put on a train instead of a truck and will be getting to Petaluma sometime Fri., 9/30. However, FedEx only delivers to my remote coastal location once a week, on Thursdays. Therefore, the generator will be delivered on Thurs., 10/6, making it ten days late.
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Author
Cons
  • Overall lack of organization
Reason of review
Problem with delivery
Preferred solution
Full refund
Review #931119 is a subjective opinion of poster.
1 comment
On Sept. 30, 2016, i bought one bag CEMEX Cement Mix (item number 364001) from Lakewood Lowes (10555 West Colfax Ave, Lakewood, CO) at $2.3/bag. Then i went to Louisville Lowes (1171 Dillon Rd, Louisville, CO) to buy the same product, they wanted to charge $9.5/bad,...
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Anonymous
#1223444

Why didn't you buy more at Lakewood? Was it their last bag and it was damaged so they gave you a big discount?

Author
Location
Denver, Colorado
Reason of review
Poor customer service
Preferred solution
they need to say sorry for not following the low price policy they promised
Review #930524 is a subjective opinion of poster.
0 comments

Short Review on October 03, 2016

Went to Johnstown Pa Lowes had to deal with Dave in hardware he should find a new job what a *** and i like Lowes enough said.
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Author
Location
Windber, Pennsylvania
Reason of review
Poor customer service
Review #930272 is a subjective opinion of poster.
2 comments
1.0
Details
 appliances at lowes.
Recent I have a dryer from lowes for remodeling reason don't install the unit for couple of weeks, only worked for a week after installation, returned to store and they claim that their policy's is to send a manufacturer tech to repaired , awesome now I'm stock with...
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Anonymous
#1233040

Why you so *** and can't read receipt

Author
Location
Hialeah, Florida
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Review #929909 is a subjective opinion of poster.
0 comments
November 2014 we moved into our new home in Norfolk VA and quickly had Lowes install fencing and a gate to enclose our back yard (also a new interior floor). On a rainy day Loews contractors installed 6x6 posts to anchor a gate between our home and detached garage....
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Author
Location
Norfolk, Virginia
Reason of review
Poor customer service
Loss
$1000
Review #929571 is a subjective opinion of poster.
2 comments
1.3
Details
Customers parking in the loading dock area and then going shopping like they own the store or something. If it was just every now and then it wouldn't bother me so much but here lately I've had to wait for someone to pull out of the way so I can load my cart loads of...
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Anonymous
#1231898

Been there, I just pull up close to them and load my vehicle and if they come out, then they have to wait. I dare them to say anything to me!

Author
Location
London, Kentucky
Pros
  • Having to chase down a salesperson to move a forktruck
Reason of review
Poor customer service
Loss
$120
Preferred solution
I want Lowes to hire a "loading area customer service rep" kind of like walmart has a greeter. He/She shall sit in a booth under an umbrella and coordinate all loading operations.
Tags
  • Lowes Loading Area
Review #928970 is a subjective opinion of poster.
1 comment
I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made...
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Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Author
Location
Sparta Township, New Jersey
Reason of review
Veteran discount
Review #928876 is a subjective opinion of poster.