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Lowes in Mooresville, North Carolina - Lowe's Order and Delivery

1.0
Details
1st,placed order on line for an item that was on sale.Next got email saying I would get a call in 24 hours to schedule delivery.Three days later NO call!When called customer service, said it was a special order (which I wasn't told, and that it would be 2wks to receive.Wasn't told that either.)Customer Service stated it was shown when the order was placed when it would come(and it wasn't) and it was on the email(which it wasn't) Called 3days in a row to get assistance to get hung up on.Then finally delivery day.Got call 15m out called them I was on my way.Got to home and they were GONE! Left a note and said they were at my home at 4:30 which was a LIE they called me at 4:55 stating they would be at my home in 15 mins. I was in the window of their 15mins. After all it took to get my Refrigerator delivered only to NOT have it and NOT have a Refrigerator at all! Thank you LOWES for this horrible experience and I will NEVER shop with you again!
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1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund

Short Review on April 24, 2017

Lowes Wont Help with My Problem
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Review
#1038532 Review #1038532 is a subjective opinion of poster.

Microwave Review

New Mikewave Bought At Lowes.wont Cut Off Keep it Keeps Running.Getting Run Around at Lows And Service Center.
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Review
#1038529 Review #1038529 is a subjective opinion of poster.
Product
Microwave
Reason of review
Damaged or defective

Lowes - Terrible customer service

1.0
Details
Placed large delivery order with 15% promotion with my Lowes AR card ($20 delivery fee). Half of order was not delivered. "We couldn't find it in store", and I didn't get 15% discount. After a month of worst customer service ever, they finally dropped some of the missing items off. No notice, just showed up. . I called the store manager in Gaithersburg last week, and was hung up on 5 times in a row when I was being transferred. Emailing their customer service department is a joke. People are categorically unable to comprehend an issue, and have no authority to resolve any problem. Repeated Emails to local store in response to their inquiry were never responded to. Lowes still can't figure out my 15% discount. Someone at Lowes said you can't get two discounts on one order. They should read terms of their own offer. Fortunately, I disputed entire bill until they get it right.
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Review
#1038382 Review #1038382 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Missing items in delivery
  • Customer service
  • Overcharge on delivery
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Full refund
Tags
  • Terrible Service From Lowes

Lowes in Smithfield, North Carolina - Maytag Washer

1.0
Details
Less than six months ago, we purchased a Maytag washer from Lowes. Once installed, we noticed that it really made strange noises when going from one cycle to another. Sounded like it was going to go through the floor. However, we thought that was just normal as we were told it would make some noise. Now, it is taking over 2 hours to do one load of laundry, regardless of settings. Maytag said that was normal. Maytag essentially wrote me off. Lowe's said call Maytag. Maytag said to call Lowe's. No one wants to do anything but send a service person out for me to pay to probably tell me what I already know. Two hours per load is not normal. The spin cycle is not spinning the water out of the clothes, they are not coming out clean, and I am so angry. Maytag does value customers, nor are they putting out a machine that is reliable. I will NEVER have another Maytag product in my home.
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6 comments
Anonymous
#1320463

You should be mad at Maytag. Why posting to Lowe's?

PeggyG
#1320515
@Anonymous

When I called Lowes about the problems with the washer, I was told there was not a year's warranty on the product, only 30 days. Other than saying to call the service/parts number, the individual did not offer any other options or assistance.

Given to understand that a service call would come out of OUR pocket, I refused. I posted this review at Lowe's as they carry the machine and other consumers do read the complaints.

WP2008
#1320176

Hi, my name is Marie, and I am contacting you on behalf of Maytag. We would like this opportunity to address your concerns.

Please provide your name, user ID (Anonymous), ID number (1037605), address, phone number along with the model and serial number and date of purchase and the website that you submitted your inquiry. Email to Maytag_Digital@Maytag.com.

Anonymous
#1320028

They are trying to send a service person out who will repair any defects under the 1 year warranty. What are you expecting them to do?

Any appliance you purchase has a warranty that will repair defects.

The warranty does not call for replacement, just repair. They also don't take back used machines just because you don't like it.

Anonymous
#1345498
@Anonymous

It goes beyond not liking. It is an inefficient machine that not wastes time, but cleaning products, water and electricity.

As it does not clean or rinse the clothes properly, I am having to rewash most of them. At 2+ hours per load, that means an average of 4 or more hours per load of clothes. Maytag will not take responsibility and said to talk to Lowe's. They will not take responsibility either.

So, it seems I am stuck with a piece of junk that we spent good money to purchase thinking Maytag was a good, reliable product based on our past experiences. According to Maytag, this machine is doing exactly what it was "programmed" to do. In all of their literature there is no mention of how long it takes to do a load of laundry.

I am beyond not liking. I am at the point of wanting to take a sledge hammer to this junk.

Anonymous
#1319834

this is the kind of thing that happens when companies have to cheapen their products to sell them through Lowe's and Home Depot. It's nothing new. John Deere is a perfect example.

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Review
#1037605 Review #1037605 is a subjective opinion of poster.
Product
Maytag Mvwc565fw Washing Machine
Cons
  • Poor quality
  • Poor quality and poor customer service
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Tags
  • Maytag customer service

Lowes - Lowe's Extended Warranty is a ripoff!

I purchased the Lowe's extended warranty for my fridge, dishwasher, and microwave back in 2012. At the time, LOWE'S serviced their own extended warranty work. They have since contracted with A&E to do the work. My dishwasher wasn't draining, so I called for service. The customer service rep. made an appointment for me the next day, but the technician never showed up. I called, and they said the appointment was in their system for 2 1/2 WEEKS later! That's NOT what I was told! I never received an email confirmation from them, and even called them the morning of the appointment to ask them to CALL ME when they were on their way! *** I rescheduled the appointment for the following day. The Tech never called me to let me know they were on their way to my house, as I only work a few minutes away. So I missed them and my dishwasher is STILL broken. Their customer service is just horrible. I feel like I've been screwed over, as Lowe's gave me the old "bait and switch" by selling the warranty contracts and not notifying their customers. I'm definitely not getting what I paid for! Don't buy a Lowe's extended warranty! It's a waste of money and time!
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Review
#1037572 Review #1037572 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
Loss
$290
Preferred solution
Deliver product or service ordered

Lowes - Shipping Service Review

I purchased a stove,washer, dryer and refrigerator. This was a month ago I have bed trying to get the refrigerator over a month. When the refrigerator came in to lowes one of the service rep. Call me and said the refrigerator had dents would I accept for ten percent off I said no I didn't want a refrigerator with dents it's was on a Saturday . I called lowes three days later thought he had ordered me another refrigerator later on when I spoke with the manager he had not. Jeff the manager said he would Oder a refrigerator, when he order a refrigerator he said there was dents in the one he ordered. Then he order a refrigerator and was sent to me it was a black refrigerator not stainless steel. Whereas the wrong refrigerator was ordered. Finally Jeff said he had ordered the stainless steel refrigerator and it would be delivered on Thursday 4/20 delivere time would be 6pm to 9pm I waited and called the delivered company the rep. Kept saying the deliver men would be to my home to bring the refrigerator they never came. I called the delver company again the rep stated the would not be able to deliver last night. I called Jeff at the store he said the refrigerator was still in the warehouse . I said thought you said that it was going to be delivered today . Called the deliver company to day several times and they had no record of the refrigerator being delivered today. The manger on duty today he said it was to be delivered today. I have taken food out of my frigerator which I is iced to the top. Goof thawed out. I brougt food thinking I was get my refrigerator. I am kidney patient , I need the refrigerator to keep medicine . Please check and find out what us going on 7575677103
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Review
#1037410 Review #1037410 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Delivery Service Review

2.6
Details
Paid for Lowe's to deliver and still sitting and waiting 2 days later. Was promised to have next day but that did not happen. Was promised to be first on delivery following day and guess what still waiting. Purchase $2300 worth of materials and was going to purchase another $5000 worth of material. Will go somewhere else because of lousy service. Spaetanburg sc store needs some Management. Never could get an approximate time of delivery. I lost work time and my contractor and help lost approximately 24 manhours sitting and waiting. Please respond with Lowe's comment on this sorry service to: joepeace@charter.net
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Review
#1037402 Review #1037402 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - LG REFRIGERATOR

Lowes - LG REFRIGERATOR
Lowes - LG REFRIGERATOR
To whom it may concern: LG Refrigerator Problem I purchased an LG Model #LSC27925ST, on 8/23/14, side by side Stainless Steel refrigerator through a Lowe's Store in Cape Coral, Florida. I also purchased a 5 year extended warranty contract through Lowe's. Before year end of 2015 the plastic liner in the inside wall of the freezer developed a crack (approx. 22inch) across the liner. We contacted Lowe's to have it repair, in which they referred us to Best Service of America ,Inc the technician stated that it was a cosmetic problem not covered by the warranty. We contacted Lowe's again they referred us to A & E Factory Service, after they cancelled 5 appointments, the technician finally showed up and again claimed it was cosmetic, it did not affect the freezer, therefore it was not covered. Now the crack is bigger and wider and we now have an ice build up from the crack running down to the bottom of the freezer.
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4 comments
Anonymous
#1357435

If you are not satisfied with how a product hols up why do you balm the store rather than the manufacturer that built it? The store had nothing to do with how LG built the refrigerator. What aren't you complaining about LG?

Anonymous
#1319452

Read the warranty. It will repair items that are a functional problem but you will find that cosmetic items (cracks, dents, parts that fall of but don't affect the cooling) are not covered. Always look at what you are paying for before you buy an extended warranty.

Anonymous
#1319069

You were so worried about getting a stainless steel exterior that you failed to examine the hopelessly plastic interior. Duh.

rollo2016
#1318945

You fell for the "extended warranty" scam. Every store sells these things for any and all appliances, electronics, etc.

They are only useful as a means of padding the bottom line of the retailer. Best to avoid them, as you now should realize.

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Review
#1037100 Review #1037100 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review

2.4
Details
I decided to shop the southgate Lowes for cellular window shades, after selecting (3) window shades I waited for them to be cut and employee walks away for a while and comes back to help someone else that just walked up. I let her know I was next and she ignored me. This woman has way to poor of attitude to be representing lowes. I asked to speak to a manager and was told no one was available to speak with me. # disappointed customer
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Review
#1036898 Review #1036898 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service