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Lowes Customer Care Review

2.1
Details
Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.
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Author
Location
Warner Robins, Georgia
Reason of review
Poor customer service
Review #924834 is a subjective opinion of poster.
Resolved
0 comments
3.1
Details
We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any...
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Author
Location
Poughkeepsie, New York
Cons
  • Bait-and-switch tactics
  • Lowes mistake but im still canceled
  • Improper installation
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
Review #924154 is a subjective opinion of poster.
1 comment
1.0
Details
Bought a stove from here when they were having a sale. They told me it was out of stock and would need to order. Fianlly 2 weeks later they get the truck in. We tell them to be here at 6pm sharpe on a thursday night. It is now 6:45 and finally get a call they are 20...
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Anonymous
#1219268

They give out, and work with, delivery windows. They probably told you 4-8 or something similar.

Author
Location
Granite Falls, North Carolina
Reason of review
No reason
Review #923907 is a subjective opinion of poster.
0 comments

Lowes in Brownsburg, Indiana - Credit PROMO

Same thing happened to me. I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about measurements not being close to what another company had given me. I am concerned about time frame of installation...after paying for my carpet. Did not like the way the front desk has no knowledge of financing and nobody there to answer questions. Kathy Dennison 3174503334
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Author
Location
Brownsburg, Indiana
Cons
  • Financing options
Reason of review
Fianancing and time to install
Loss
$2100
Preferred solution
Let the company propose a solution
Review #923015 is a subjective opinion of poster.
0 comments

Lowes in Columbus, Ohio - Customer service and on time delivery is bad

1.0
Details
I have ordered a counter top and flooring, the counter top was suppose to be 2 weeks it is passed 3 weeks now,{ to be in on the 26th now} was ordered on the 7th. the flooring was to be here on the 20th but no truck today. so in the meantime I have workers waiting and I am without . I go to Lowes often and each time I have to wait and wait for some one to help. there has been time where the employee has turned and went the opposite direction to keep from helping. I even called the store on my cell while waiting in the flooring dept.that took forever to. I also work with the public and if I was to treat my customers like Lowes has treated me I wouldn"t have a job.This Bellefontaine store needs to retrain their employees ,
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Author
Location
Columbus, Ohio
Cons
  • Answer on delivery
  • Employees
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Review #922303 is a subjective opinion of poster.
0 comments
1.6
Details
Lowes Selling Used As "new" and $800 (Dented) tool boxes
Lowes Selling Used As "new" and $800 (Dented) tool boxes
I Bought a new tool box for Aviation maintenance class and a new Bostich 6 gallon Air compressor After arriving at the shop and un-crating my new tool box it was found to be heavily damaged. Store Managers response...."Sucks to Be You" Upon opening the Air compressor...
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Author
Location
Lynnwood, Washington
Product
Pros
  • Location
Cons
  • Incompetent staff
  • Product ignorance
  • Empty shelves
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Review #921888 is a subjective opinion of poster.
0 comments
A Lowes consultant came to my home in February, I Purchased a lemon home. It needed a lot of work, more than I thought, so I trusted Lowes to do most of the work. I am a single mother doing the best I can. I was given a price and right then and there I signed the...
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Author
Location
Mobile, Alabama
Cons
  • Poor treatment of customer
Reason of review
Problem with delivery
Loss
$15
Review #921511 is a subjective opinion of poster.
1 comment
2.3
Details
Needed a piece of PVC pipe longer than the per-cut stuff but had an issue in fitting it in my car. i asked customer service if they could assist me by cutting the pipe in half for me. They informed me that they did not have any tools for cutting the pipe in half. OMG....
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Anonymous
#1214694

Sooo the person at the front of the store was correct that they themselves did not have anything to cut your pipe with? ...OK just making sure. Lazy people in this world will ...

Author
Location
Round Rock, Texas
Pros
  • Selection
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Review #921097 is a subjective opinion of poster.
3 comments
4.2
Details
today I went to the place I always go for building and repair products first off I needed a key copied. As expected no one was at the counter another customer arrived looking for Doorknobs. Security came by and noticed we were not being waited on and attempted to...
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Anonymous
#1214696

You're bragging about spending 2400 dollars a year anywhere? You really make sure you keep their lights on huh? Maybe instead of standing at a counter expecting someone to jus...

Author
Location
Waxahachie, Texas
Pros
  • Quality mdse good prices
Cons
  • Management and customer service
  • Answer
Reason of review
no sales people +management attitude
Preferred solution
Let the company propose a solution
Review #921032 is a subjective opinion of poster.
0 comments

Lowes in Kennesaw, Georgia - 2nd bad service situation with Lowe' s Delivery

About this time last year, I had an awful experience with Lowe's and with their delivery company. My refrigerator was supposed to be delivered between 12 - 4 and they got there at 9:00 pm. They took my refrigerator out and set up my new one, which had a huge ding in the stainless steel. When I pointed it out to them they said it was not a problem, they would replace the door later. When finished with the installation, they did not go over much with me on what to expect with the ice maker, water, etc, they just wanted out of my home. After 4 hours, no ice, after 8 hours no ice. Spoke with my Lowe's store who said they would send me another refrigerator, which they did and everything ended up ok - after several days, no ice and water during the Thanksgiving weekend! But the Marietta Lowe's did step up to the plate and got everything taken care of after a week!! Enter situation # 2 with Lowe's. I sold a home with a new refrigerator from Lowe's in it (oh, no). The new refrigerator did not work. The delivery people did NOT EVEN SHOW UP for the first repair call, so we scheduled a 2nd one but they earliest they had was almost a week later. They were 2 hours late on the 2nd one, said it was a Freon leak which they could not fix, changed their mind and said they had to order a part which would take 2 weeks to get in. We contacted the manager of the CONYER's LOWE's, who was having a new refrigerator delivered on Sunday, September 18.They were calling on the night of the 17th to tell us when it would be delivered - NEVER HEARD FROM THEM AGAIN!! At 3:00 on the 18th, when we had not heard from Lowe's STILL, we found out they sold the one slated for our delivery and it would now be the 22nd before they could get us another one. Really, Lowe's? How horrible! There is a young Buyer in a home without a refrigerator at all and you expect him to wait 2 weeks to be able to have food and drinks in his house? Please SPREAD THE WORD that this company does not use reputable delivery people, they do not care about your inconvenience and you are not valuable to them in anyway except on the initial purchase! Once you have paid, you are DEAD TO THEM!!
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Author
Location
Kennesaw, Georgia
Cons
  • Awful very unprofessional and uncaring
Reason of review
Poor cust svc, delivery issues
Preferred solution
Deliver product or service ordered
Review #921019 is a subjective opinion of poster.