Lowes
Reviews and Complaints
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Verified Reviewer | Victoria, TexasAsk for receipt from family or friends on gifts
- How helpful and kind the salesperson on the floor was
- Getting the run around from the customer service office
Preferred solution: Let the company propose a solution
Dishwasher leakage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Venice, FloridaDeceitful, no customer service
Preferred solution: Apology and stop misleading your customers
User's recommendation: Don't deal with this company
I do not recommend Lowes for any installation
Preferred solution: Full refund
Disappointed
User's recommendation: Double check the information they give you.
Poor everything
- That they are close
- I feel cheated
Preferred solution: Full refund
User's recommendation: Learn from me and you won’t know how unhappy you’d have been
Review of “JD” terrible manager, Customer Service
User's recommendation: Ask to speak to any other manager, JD just hates his job and hates having to serve the public.
Dishonest service
User's recommendation: look elsewhere
The change filter light on my LG side by side refregerator would not go out.
User's recommendation: Don't waste your money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBe careful with the overcharged receipt
This is my personal and unique opinion of Lowes Home Centers, LLC 350 Diedrich Boulevard Ashland, KY 41101 also known as Store Number 1123. This opinion was formed based on my recent personal experience with Lowes.
On November 16, 2019, I purchased an LG WHT WT7300CW washer, MED663HW dryer and XHPC155XW dryer stand from Lowes.
When the salesperson rang up the sale, the total was $400 more than the advertised price. We had shopped the features and benefits of similar units and made our final selection based on the value of the advertised price displayed on the Lowes price card for each item.
The Lowes salesperson said not to worry, and that the price would be adjusted as promised using a mail-in rebate which would give us $400 in Visa Prepaid Cards. On November 18, 2019, we mailed our Lowes receipt and rebate forms as instructed and patiently waited the 8 weeks of processing time. By mid-January 2020, the promised $400 in Visa Prepaid Cards had not arrived.
In an attempt to resolve the situation, we visited the store twice. Lowes customer service couldnt find any registration of our rebate. Eventually we found a customer service staffer that directed us to contact the Lowes Rebate Center directly at (877) 204-****. The Lowes Rebate Center informed us that there wasnt a valid rebate offer for the items we purchased and that we would not be receiving the $400 in Visa Prepaid Cards.
On 2.14.2020 The new Lowes Store Manager Tracey told me that the former store manager and ½ of his staff in Appliances were terminated for similar complaints, but there wasnt anything she could do because it happened before she was assigned to that store.
In my opinion, Lowe's lied to me to sell appliances at a price $400 higher than I was willing to pay.
Knowing that Lowes staff had used this ploy to sell appliances is simply appalling. In my opinion, knowing that Lowes terminated the store manager and key employees for doing this to other customers is shocking, but honorable. However, in my opinion, knowing that Lowes wont make it right with their customers makes them complicit.
Lowes is no longer the friendly do-right retailer that Lucius Lowe founded. It is my opinion that their actions are unconscionable and possibly illegal.
YOU HAVE BEEN WARNED! And by giving my truthful and honest opinion on this consumer complaint site, I hope to help Lowes improve its honesty, transparency, integrity and services in the future of dealing with me and its other customers.
- Misleading information
Preferred solution: Full refund
Delivery
Preferred solution: Let the company propose a solution
User's recommendation: *** no
Can’t get any answer . Horrible
No one cares!! most unprofessional, untrained sales people!!
- Very unknowledgeable
- Unknowledgeable
Preferred solution: Let the company propose a solution
User's recommendation: Ok if you want to buy cheap little stuff, go to professional lumber yards if you need anything serious for remodeling.
Waiting for Refund for damages
User's recommendation: call every day until u see your refund. i still have to wait 10 days now.
Seriously upset and concerned
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Some items require receipts. Chill out.
Home Depot has the same policies on certain items. But I guess we will just wait until HD does something reasonable to *** you off and launch you into another tantrum, after which you will return to Lowe's and still have the audacity to act like you're worth anything to people who make barely above minimum wage.
I take it you have never heard of a gift receipt. Unfortunately due to theft many retail stores are tightening their return polices and receipts are being required more often than in the past. Ask you daughter if she still has the receipt.
LOWES does not give gift receipts . We asked and was told they do not .