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Lowes - Customer Care Review from Naugatuck, Connecticut

1.0
Details
Bought a 5 year warranty for my front loader washing machine (Samsong ). When it broke down , electrical malfunction ,leaks ,and noisy drum spinning, I called for service. Lowes said that a local repair shop would come and service it on Tuesday morning. No one showed up, so I called the repair shop, they said that I was not on their schedule for service,and could not help me. Called Lowes and after much frustration with the operator , I was given a second repair shop to come from Massachusetts to my home in CT . No matter what I said about the distance from the repair shop to my house the operator was not able to help. Called Lowes again , 3rd time and I was set with a local repair shop for the next Tuesday. Tuesday came ....no one came from the schedule shop, I called the shop and again, I was not on their list for service. It's been 3 weeks that I had to pay to wash my familiy's clothes . My next step is to get help from the state of CT.
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Author
Location
Naugatuck, Connecticut
Reason of review
Poor customer service
Review #913755 is a subjective opinion of poster.
0 comments

Lowes - Review in Supermarkets and Malls category from Shelby, North Carolina

2.9
Details
Was satisfied with 1st generation version bought barely a year ago. I DID NOT receive notice of the gen 2 "free hub" upgrade, then came across online discussion one day after the deadline. It took 3 calls before i was promised the upgrade hub, but it never came! There were numerous calls, numerous occasions of being put on hold and numerous frustrating interchanges - but no real support with my request! Even when THEY discovered it was their mistake by having a completely wrong, confabulated email they "had attempted" to notify me with, they were not forthcoming with the upgrade hub! I am living on VA disability income - don't have money to spare - but had no choice because of prowlings and break-ins in my area. Now, they have shut down my still-new system and we have no security for our house! Further, every review I have read on the "upgrade" hub reveals it is anything but that and i have learned that some of my present sensors will either not work - or work intermittantly! I plan to take my entire system back for a refund! Further, we consider this a breach of contract and plan to inquire about litigation on this issue.
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Author
Location
Shelby, North Carolina
Reason of review
Order processing issue
Review #913393 is a subjective opinion of poster.
2 comments
4.0
Details
All I've been trying to get is an estimate. I want to get my deck rebuild and screened. When the sales guy came out, he said they've never screened a deck and was going to check with a carpenter to see if there's anything he can do. So after 3 days he said he would...
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Anonymous
#1211865

It's obviously a project that is beyond the capabilities of their construction crews. Building a deck is one thing, adding a roof and enclosure is another. You are obviously b...

Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #912939 is a subjective opinion of poster.
0 comments

Lowes in Perris, California - Insurance Claim

3.3
Details
I called in a claim on 8/20 at 1:48 to report leaking from my freezer. I was told J&M Appliance would send someone out on Monday. On Tues I spoke to J&M Appliance and was scheduled for the next available service call ( 8/26) I said I was concerned about the possibility of smell, was told once more not to open the freezer. Since our calls are recorded for training purposes and customer services you should be able to hear our conversations. I had previous slaughtered lamb meat and 3 recently slaughter lambs. We raise our own lambs and this freezer was purchased strictly for our slaughtered meat. On Friday, 26th, I called to reschedule because my husband had sudden medical problem and I did not know how long we would be held at hospital and Edwin rescheduled for 8/31. Today, 8/31, Miguel from J&M Appliance informed us the compressor is not working. He ordered parts and said they would call when the parts come in but we would have to clean out the freezer before he would touch it. After the service call I spoke to Marcus and Emily, his supervisor, and was told by both I would be reimbursed $150 for our meat( worth about $600) I was also informed I will would have to clean out the freezer myself. I am afraid to clean out meat that has been without refrigeration for God knows how long. The meat spoiled due to the malfunction of freezer compressor. Price of lamb is ridiculously high. In all actuality this freezer is not repairable, not to my satisfaction, as the bio hazardous material may be embedded into vents, seams, tubes etc, especially if I was to clean it out myself. I would never be comfortable putting food into this freezer for fear my family might get ill or worse. I would prefer Lowes/Service Advantage replace my freezer .
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Author
Location
Perris, California
Pros
  • Clean
  • Store organization
Cons
  • Warranty issues
Reason of review
Order processing issue
Review #911355 is a subjective opinion of poster.
0 comments

Lowes in East Point, Georgia - Ms. Latrell is Repeat rude cashier in garden center in Camp Creek store

3.7
Details
There is a cashier in the Garden center at Camp Creek store in East point, called " Latrell". I'm a very loyal, repeat customer and she is the only employee in the garden shop that is ughhh... Irritating. She doesn't greet you initially, looks at you when walk in like you've got 3 heads. Ask her a question, she gives you an attitude in half. When she checks you out always acts like she's doing you a favor and looks mean, unwelcoming, no smile. How she got the job, I don't know. She always be talking to other employee gossiping in front of customers, ignoring you while she checks you out. She need some customer service training badly. They need relocate or retrain her because even the vendors smile answer questions and most importantly thank you for your hard earn purchases. My neighbor shops there and mentioned they had to report her to management before. Obiviously, nothing was done because she is still there in garden shop, messing up your garden shopping experience! If she continues to be there, myself and others say they will stay away and go elsewhere. Cause it's too much to deal with!
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Author
Location
East Point, Georgia
Pros
  • Variety and quality of plants
Cons
  • One cashiers attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #910964 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review

1.4
Details
The worst... never again... small bath and kitchen project to be finished Aoril 2016 it Labor day Weekend! !!Still not done.... wrong orders...unprofessional, double charges.. no invoices,unorganized, shoddy contractor and work, had to be redone 3 times!! terrible customer service. No communication NEVER again.... and i will tell all know to stay AWAY...
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Author
Location
Ridgewood, New York
Reason of review
Poor customer service
Review #910060 is a subjective opinion of poster.
0 comments

Lowes Delivery Service Review

4.6
Details
Men from lowes delivered my appliances today,they were so nice and helpful,cant say enough good things about them.Thanks!
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Author
Location
Bellevue, Ohio
Reason of review
Good customer service
Review #909217 is a subjective opinion of poster.
1 comment
1.3
Details
We purchased our granite countertops 5 years ago through Lowes. About a year ago we notice a large crack from one edge to almost the other edge. We called Lowes because we were told we had a 10 year warranty. We talked to the assistant manager of the store who told...
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Anonymous
#1425876

Avoid purchasing Allen & Roth Granite countertops from Lowe’s. We had ours for 2 years and 3montha and have a crack that keeps growing and Sage Surfaces (Allen & Roth) refuse ...

Author
Location
La Quinta, California
Cons
  • Details of the warranty
Reason of review
Warranty issue
Loss
$2445
Preferred solution
Let the company propose a solution
Review #909169 is a subjective opinion of poster.
0 comments
2.2
Details
An electric dryer was promised for delivery on a Friday. I was even told it was on the truck for delivery by 8pm. Saturday I was told it was on the truck but an accident was delaying it. Saturday night I was called by the delivery company and told it would be here...
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Author
Location
Miami, Florida
Cons
  • Being lied to repeatedly
Reason of review
being lied to.
Preferred solution
Let the company propose a solution
Review #908685 is a subjective opinion of poster.
1 comment
1.0
Details
They sent a letter to The Estate of Cheryll Leone and cancelled my card. Called them to say, uh, I'm not dead and they apologized and said they would fix it but it may take 3 weeks??? Went to Lowes and checked my card at Cust Serv desk and sure enough, 0 credit...
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Anonymous
#1214981

All credit works the same. Use it or they take it.

Author
Location
Abington, Massachusetts
Cons
  • Lowes mistake but im still canceled
Reason of review
Canceled my card in error. Said I'm deceased???
Preferred solution
Reinstate my credit card immediately.
Review #908640 is a subjective opinion of poster.