Lowes
Reviews and Complaints
Try never seeing your wife or kids for weeks
- Young people with ear buds
- Managers who do not care
Preferred solution: Big piles of cash
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Verified Reviewer | Perry, IndianaGo to HOME DEPOT
- Usually people helpful
Preferred solution: Would like to have the massive interest credit off the account.
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Verified ReviewerGood luck trying to get anyone on same page in every aspect of shopping experience/nightmare
- Location
- Customer service and delivery
Preferred solution: Let the company propose a solution
Flooring department
Preferred solution: Let the company propose a solution
Billfold was stolen, can't get any real help trying to retrieve it
In the store on Main Street in Las Cruces, left wallet in the bathroom sitting on the toliet paper dispenser, when I went back to try and retrieve it got the run, around, also when I went into use the facility there was a young man janitor, asked him to let me use the bathroom he left the ladies room, when done he had to have noticed my wallet, never turned in the purse=wallet, none of the clerks except the blond lady tried to help me so I could talk to the police concerning the matter what poor service one of the women at the return desk went even so far as to harass me, all in all a really poor bunch of knuckleheaded *** who have no intention of doing a good job or trying to help customers with issues like this=are they also a bunch of ripoffs, the woman with the suntan certainly acted like on. 3/19/20 around 5pm mountain time.
Jeez is this the best this corporation can do, we've spent alotta money at this store,extremely disappointing. Made a police report with office Thomas of the Las Cruces Police Department, seems we were never offered a chance to question the janitor who was cleaning the ladies room before+after I left the facility.
- Good selection of products
- Customer service did not call bank
- Lousy lazy employees
- Bad service
Preferred solution: Would be for my wallet to be returned to me even if the money is gone, had all my identification + etc.
User's recommendation: Don't shop at this store, we've had other things dropped, like military I.D. and keys only to have these issues do the "deep six", and be completely ignored by most of these idiots.
Stock crashed
User's recommendation: Watch for the Home Depot signs.
Very bad service
Preferred solution: Deliver product or service ordered
User's recommendation: Bad service
Not to be trusted.
Ordered a dishwasher and was contacted about when it would be in. An associate called to say it would be in by a certain date and that someone would call to set up an appointment for installation.
The day came and went. I called the local store #1151 and got no answer no matter which number I called or which extension I asked for. So I called the 800 customer service number. There I conveyed my concern and was told they would contact the store.
The store manager called and tried lying about the date I was told. Long story short, I set up a date for a Saturday delivery and was told I would be given a 4-hour window for the delivery. Waited all day until 6:30, got no call. Called the store and had to keep calling until someone finally answered the phone.
Manager did not answer the phone until I called from a different phone number. He first said a delivery had not been set up and the merchandise was not in. Looked into the records and discovered the merchandise was in, was out with the installer, but he had no way of contacting the installer until Monday. But ...
the installer still might call to let me know they would be here within 30 minutes. This situation has been so convoluted and unprofessional that I sincerely hope I can go to Home Depot and get what I need.
- Lots of online appliances
- Large variety of merchandise
- Very poor customer service
- Being lied to
Preferred solution: Let the company propose a solution
Fireplace parts
Sanitary Wipes
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Verified ReviewerUnreturned aluminum breaker borrowed by lowes siding installer
The value of the Aluminum Breaker is 3 thousand dollars
Preferred solution: Police involved
User's recommendation: If you are a professional you should have your own equipment. Or lowes should provide it. Not steal ours
Response to COVID-19
Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation
Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote on installing a new deck.
He stood on our old deck that needed replacing, took many measurements and answered our design questions. We asked if we could possibly save some money by doing the demo of the old deck ourselves and he said absolutely. After discussing our concerns about demo {what we would be able to do}, he told us to just make sure we removed all the top planks and anything left {framing} they would “work with us on”. So, that is what we did.
We removed each plank, took out all nails/screws and created a pile in our driveway with the understanding that Lowe’s/contractor would haul the old deck off once the job was complete. We even had the haul away written in to our contract {Complete final clean up. Haul away all job related debris} when we went to sign and pay for the job. Please note: at no time did he tell us “hey, by the way, you will be responsible for hauling away your old deck”.
If we had been told that, we would have made arrangements for it and since this was a concern, it was written in to the contract. The contractor demolished the larger frame pieces and tossed everything onto the existing plank pile. The issue occurred over the definition and understanding of the term “clean up/haul away.”
At the end of the deck build, the contractor did not haul away the old decking. When asked, he said he wasn’t told to do that.
We called the store a few times trying to figure out what was going on. It was difficult to get a call back, even from corporate who we called too. The project coordinator we were assigned to did not call back either. Corporate did finally explain that “clean up and haul away” means the contractor would clean up any mess he made and haul away any leftover lumber not used in the new build.
That explanation did not make any sense. We explained that we had Lowe’s replace our countertops before and when they did, they tore out the old counters and disposed of them along with the new install. How could that term mean anything but the way we understood it to mean? That all the old decking would be hauled away since that is what was stated in the contract and is only logical.
After a week with no further contact from Lowe’s we went to speak to the manager and explained the situation. He apologized for the confusion and told us he would take care of it. We were very relieved to hear this and went home waiting for his call to schedule the pick up. Another week went by with no contact so we visited the store again.
This time we spoke with a different manager. She was very understanding, said she had heard about our situation and assured us that “they would make it right”. We were told that the delivery manager would contact us to schedule his team to pick up the leftover debris. After another week with no contact, we called the delivery manager to find out when they would be out and he had no idea what we were talking about.
He said he would look in to it and call us back, which he did and scheduled a pick up in just a few days. We were very happy and relieved that this ordeal would soon be over. However, the day of the pick up arrived and a single man came with a flatbed and a forklift. He took one look at the pile, took a picture which he sent to his manager and told him he would not be able to pick it up.
The delivery manager agreed with him and the man left. And that’s it. That was three weeks ago and not one single person, the sales rep, either store manager, or the delivery manager has called to follow up. Someone must know that the situation has yet to be resolved but no one has contacted us to offer any further options or solutions and we are left with an unmanageable pile of old decking sitting in our driveway.
We are so disappointed and frustrated with the entire process now.
We love our new deck but the experience has resulted in a very negative relationship with our local Lowe’s. Buyer beware.
Preferred solution: Let the company propose a solution
Resolved: Did not get $ 100.00 off offer on first purchase
They were very good at solving the problem at the Lowes store, the associate in appliances Lynn and the store manager credited my bank credit card and gave me the $100 off as stated on my coupon for my Lowes Card. They were very professional and cared about me as a customer and that I was satisfied. Thank You Lowes Staff
Purchased Washer and Dryer on 9/21/2019Price I had to put on my Bank Credit Card was $1621.91Had to wait for 1 month until delivery was done to be able to credit my bank card and then get purchases put on new Lowe's Card.Took delivery of washer on Oct 9, 2019 and Dryer on Oct 24,2019 not Sept 24,2019.Not a happy camper here, but have been patient with process.Not happy about not getting $100 of on first purchase of over $600 on ne Lowes Advantage Credit Card.Was shorted $ 18,97 on my Bank Credit card.
- First impression of original sales person
- Good selection of products
- Knowledgeable employees in appliance department
- Special offers advertised not valid
- Employees in customer service need more training
- Customer service did not call bank
Preferred solution: Price reduction
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Why aren't you seeing the wife and kids for 2 weeks? We all know it's getting harder to find someone to help you at Lowes so I doubt they have people working open to close 7 days a week. If the job is so bad that you spend your time off in a bar it may well be time to look for another job.
So I am a liar? Never heard any complaints about associate's schedule, you dim wit?
You stupid *** when I work until 11 I seldom see my family, duh. Then scheduled to work 3 weekends, you idiot. Home one weekday at a time, when others are working, you moron. Are you really this stupid?
Obviously you are management material.
I did quit. Best day of my life.
The whole stock market is down due to the virus. You can't blame the drop on anything Lowes is doing.
Lowes down 10%, HD down 5%. Please explain with your huge brain.
If they are so bad you should be looking for a job elsewhere rather than spending time tracking their stock price.