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Dont go to Bellevue Lowes

1.0
Details
I hate to give even a single star for their service. One of the worst. They were supposed to install a bath tub sliding door which I ordered in Feb. After 1 month they came with full shower sliding door which they couldnt install on top of the bath tub. Can you imagine, I paid $50 for some one to come in and do all the measurements? even after than they came with wrong product Then I had to go to the store and talk to manager and some useless guys to order a correct product. They ordered it and scheduled another installation. Guess what, on the install day, they didnt had the product yet. I went to the store again and had to talk to Manager and same useless guys and I had to reschedule it for 3rd time. Now today, the installer is waiting in the store and the install department is closed and the product is still not available though they have the product inside the store. I tried calling store and no one responded to me yet. Finally I had to cancel all my order. I will never go back to lowes and dont recommend this to any one. They really dont care about the customers and I will not be surprised if they ask what is Customer Surprise
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Review
#1031715 Review #1031715 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Refund and compensation

Lowes review in Arlington, Texas: Cabintes gone wrong

Long story short. We are trying to sell a second home. Contracted Lowes, paid 6K+. Nothing went right. Wrong cabinet on one wall, not level, part of them on the slab, the other end up on the tile. I had to level so i could put countertops back on. Can't install vent-a-hood, they drilled hole 4 inches off. It took literally 2 months of yelling to get someone in corporate to even start communicating. Promises of "so and so will be calling you by the end of the day". That has yet to happen. Customer service reps in store called my wife ***, so called store manager said "this is your problem" on numerous occasions. In the end, can't sell a house with missing cabinets, called names, but Lowes sure has no problem taking your money and making empty promises. The transaction started in December, took our money, and here we are, almost May, and still can't put the house on the market. I'll never buy a washer, screw, or set foot in Lowes ever again.
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1 comment
Anonymous
#1320485

Never use the big box stores contractors. They pay so little, you usually get inexperienced and/or incompetent installers.

Review
#1031188 Review #1031188 is a subjective opinion of poster.
Service
Lowes Cabinet Installation
Cons
  • Zero customer service
  • Called names by
Reason of review
Most of the above.Poor cust service, horrible quality, missed delivery on numerous occasions, wrong items ordered.
Loss
$15000
Preferred solution
Full refund

Lowes review: Compalint on E.P.P.

This is a complaint for the E.P.P. Lowes sells during the purchase of any appliance. We purchased this plan with our $3000 Kitchen Aid oven from Lowes 2 years ago. Recently, we had a power surge and this burned out all of our appliances. We contacted E.P.P. and the service center came out 3 different times and replaced 2 boards. After they left, the oven was still not working. They wanted to return for a 4th trip to replace another board. I've had to take 3 days off work so far and the oven wasn't fixed. I call the company and spoke to a "Manager" names Andrew, who refused to provide any contact information so I can make a complaint. He stated his ID # was 1537495 and his supervisor was "Karen." Unfortunately, "Karen" does not accept phone calls from the public. I was furious to hear that a manager refused to speak to a unsatisfied costumer. "Andrew" refused to assist me any further and refused to forward my complaint to his supervisor. This is a horrible company, and I hope a supervisor actually reads this. I will be posting this in various other cites until my issue is resolved. As of today, we are still without an oven. We are very disappointed with the service and attitudes of the personnel at Lowe's E.P.P. service center.
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Review
#1030749 Review #1030749 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Resolved: Lowes review in Springfield, Missouri: Warranty rip offs

1.0
Details
i bought a troy-bilt tiller and bought a warranty and they are not standing behind there warranty they sold me a tiller that didnt work and will not repair or replace the tiller they said that it didnt have oil in the tiller u have add oil to the gas and it had the oil/gas mixture in the tiller when i brought it to lowes to be repaired they riped me off over 200 dollaars and ripped me off on the warranty and the worker and the supervisor very rude and yelled at me say that we tore it up and said we didnt put oil and that we didnt put oil in it we put oil/and gas mixture in it do not buy any thing from lowes unless u want to be riped off and screwed
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2 comments
Anonymous
#1313007

I've never seen a two stroke tiller.

Lavena
#1312682

OMG...I wish you would just type in English so I am able to understand what you are actually crying about!!

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Resolved
Review
#1030738 Review #1030738 is a subjective opinion of poster.
Product
Lowes Garden Cultivator Warranty
Cons
  • Rip off warranty
Reason of review
Warranty issue
Loss
$250
Preferred solution
Full refund

Avoid Lowes at all costs!

1.0
Details
I purchased a wall oven from Lowes over the phone- the model was not available in any store. Every single thing about the transaction was a mess- from purchase through installation. The wrong installation kit was ordered, the installation cost was misrepresented at the point of sale, the installation scheduling was cumbersome and unsatisfactory. Even store and department managers are no help- not available, don't reply to email, don't follow up to fix problems. No one at Lowes seems to care about customer satisfaction, and one can't even get them on the phone without devoting hours listening to the phone ring and ring and ring. I will never, ever, do business with Lowes again.
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Review
#1030624 Review #1030624 is a subjective opinion of poster.
Service
Lowes Oven Installation
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

Lowes review in Rolla, Missouri: Poor customer service

4.2
Details
I had a complaint as to why I could not get the item I wanted at my store (in Rolla MO) without special ordering it at a cost of $280. But the store 65 miles away (Jefferson City MO) has it on the shelf at $115. Now My store tried everything they knew to get it but it was not an option. So, I called the Lowes main customer service line to ask Why I was not able to get the item at my store at the same cost, without driving the 120 mile round trip. she told me that someone would be contacting me in 24 hours to either help me or to answer my concerns. That happened on Sunday and now it is Thursday and still no answer. it’s funny how the cooperate office expects the local stores to take care of the customer, but in the back ground they are driving off the customer when they cannot even make a simple phone call back to a customer to answer a question. I cannot wait for Menards to come into Rolla MO which is happening in FALL OF 2017.
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1 comment
Anonymous
#1352522

how is menards coming fall/2017 when they havent even broke ground on westside MP yet

Review
#1030576 Review #1030576 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Cooperate customer service no call back to address my issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes review in Wytheville, Virginia: You spend 2,000$ for flooring then wait 3 months to have it installed!

1.7
Details
I have been waiting to have my floor installed for over two months now, the best part is I haven't even paid for it! I talked to the manager and misunderstood him when I thought he would compensate me for having to wait so long to hear back from the estimate I received. No? He would compensate me if I wanted to buy additional items from lowes. I do not like shopping here, it's a rip off and nothing gets done. Good luck actually having the floor installed after you spend 2,000$ for it! And thanks to Will, the installer, who tried to charge me for stuff he made up and then never made an appointment to come back and install it. Hire contractors that actually work.
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Review
#1029786 Review #1029786 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Price reduction

Lowes - Bougain Review

Unable to order Bogain online from Lowes online they have no close store pick up like Henderson and the computer would not take my credit card. When I called customer service everyone back East had gone home and calling the closest Lowes didn't help either, the guy insisted it would take my credit card and refused to help me! He was a truly unhelpful ***! I am Extremely upset! I had to pay more because of this! I do not appreciate it! Why do you sell Bouganvillea's if you don't sell Bougain! That's just plain dumb and ***!
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Review
#1028669 Review #1028669 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes review: Wes Dog Park

Today I was at Lowes (Store #2908) to buy gardening supplies. There must have been 20 or more dogs in the outside gardening area. I tried to talk to a sales associate but there was so much noise from all the dogs neither of us could hear the other. Just going to get what I wanted I saw 2 dogs *** and 1 dog ***. No, the owners did not cleanup, they just walked around it. I tried to avoid the dogs because I am allergic to dog dandruff. Yet, several dogs came up to sniff my crotch. When I complained to 1 owner, she assured that her dog was just being friendly and would not ***. I told her what the problem was and she told me that there was medicine for people like me. I am now sitting at home sneezing and scratching. If Lowes is going into the dog park business, they need to put a sign out front and they need to hire an employee to take care of dog messes. I cannot shop in a kennel. I don’t know if all Lowes are like this one but I’d rather shop at their competition and not subject myself to what I had to go through today.
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Review
#1028634 Review #1028634 is a subjective opinion of poster.
Service
Lowes Sanitary Conditions
Reason of review
Poor customer service

Lowes just cancels orders for fun

My husband and I just had a problem with this. They left a message that our order was cancelled so we went to the store because our credit card said it was still charged. It was a two part order, half was to be picked up at the store, the other, a chest freezer was going to be delivered. We went to the store and were greeted by a rude customer service member. We asked for a manager and she rolled her eyes and told us if we want to fine. When the manager came and tried to explain the situation, we were even more confused. She said the freezer was still coming but the in-store pick up was declined due to the gift card not going through. It was extra confusing since the gift card was for $100 and the in-store pick up was $97 so three dollars were for the freezer, I had called the number on the gift card and they said it was completely empty. Finally I asked the manager if she had our stuff put aside stuff and if we could just pay for it now, and could she please honor our 10% off coupon. She said yes, we paid, and were about to leave , when my husband said "can you just check when the freezer will be delivered." When she checked she looked at us and said "oh it looks like the gift card DID go through!" She was kind enough to issue a refund to our credit card and let us take the stuff, but i'm so grateful we went in and checked up on it. We had to really fight! Next day we ordered a washer and dryer, nearly $2,000, and again they called and said "we canceled your order, we don't have it in stock." didn't say they could get it if we were will to wait, didn't say if another Lowes had it, no apology! I am thinking I need to go in to resolve this. It has been 24 hours and our credit card is still charged. I'm half expecting the delivery guys to call me any minute to say they are almost at my house! Now when I hear Lowes is having financial problems I know it's their own fault. YOUR EMPLOYEES ARE CANCELLING $2,000 ORDERS! We will take our business elsewhere in the future.
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Review
#1028391 Review #1028391 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Deliver product or service ordered