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Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #900394 is a subjective opinion of poster.
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Lowes in Carson City, Nevada - Never again from Lowe's

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Author
Location
Carson City, Nevada
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service
Review #900293 is a subjective opinion of poster.
0 comments

Short Review on August 13, 2016

Lowes sucks because so picke about. Credit card i will never shop at lowes cause they suck home deopt help there customer s
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Author
Location
Seymour, Tennessee
Reason of review
Poor customer service
Review #900100 is a subjective opinion of poster.
0 comments
2.4
Details
I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stresses to the sales associate, Daniel, that I was hesitant to...
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Author
Location
Shelbyville, Kentucky
Cons
  • Dealing with staff
  • Late delivery
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #899348 is a subjective opinion of poster.
0 comments

Lowes in Chesterfield, South Carolina - Works called but never showed up

we have a fence to put up and it has been a night mare. no one will call me back and will not answer phone calls. they have called and promised the they will have it up several times but then no one will show up 3 weeks of promising to come finally showed up and put up 4 post and have not returned. i have been very patient but this is getting out of hand need some answers. i am getting pissed off when they tell me when i call and no one shows up and we have stayed home another day from work.
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Author
Location
Chesterfield, South Carolina
Pros
  • Gatehouse vinyl fence products
Cons
  • Workers
Reason of review
poor commutation
Preferred solution
Let the company propose a solution
Review #898932 is a subjective opinion of poster.
1 comment
Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
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Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you wou...

Author
Location
Boston, Massachusetts
Reason of review
Poor customer service
Review #898635 is a subjective opinion of poster.
0 comments

Lowes in Mississauga, Ontario - Poor Experience

3.2
Details
- The reps made me wait an hour to place an order for a patio set, because they could not find the proper item and then promise me that there are 5 coming in the store and i will be getting one of them - promised ETA and call to confirm in 3 weeks, yet got none. - promised delivery will happen once items come in the store ( already told them since my first visit to the store that i am from another town ) - 3 weeks pass, i get no call, when i follow up, i am told that i will get a call that day, but 2 days pass and i still get no call - i follow up again by calling, i am told that my patio set has arrived in the store but i was not charged delivery on my first visit, hence i am made to drive from my town to the store because they cannot take charges on the phone or online. - I am told of final delivery date while i pay for my item. - One day before delivery date i receive a phone call claiming that they have oversold the item i had ordered. No one even bothered reconciling in their computer system to see i will not get the item in the 3 weeks since. - I got the bill for the patio set with interest charges, yet no one ever reconciled that the item will not even be given to me. - I conducted all followups, even from my order standpoint down to my complaint process, despite being promised call backs on multiple occassions. - Staff introduce himself as CSA and turns around to become the Store Manager when i voice my displeasure and ask to speak to senior management. - Store manager called to resolve, but i withdrew all business/orders i had placed as any compensation is not worth the negative experience and still having nothing to speak for. - Please learn from my frustrations and choose to go elsewhere.
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Author
Location
Mississauga, Ontario
Reason of review
Poor customer service
Loss
$1600
Review #898594 is a subjective opinion of poster.
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Frigidaire Oven Review

1.0
Details
I had the worst experience with lowes spent 1000.00 + on a new stove it showed up dented and scratches all over the front and drawer was in an angle not to mention 3 hours late I will never shop there again
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Author
Location
South Windsor, Connecticut
Reason of review
Damaged or defective
Review #898156 is a subjective opinion of poster.
0 comments
1.0
Details
I got an estimate for siding to be done,signed on the 28th of may the contract, took over a month for the materials to be delivered. 5 boxes of siding and 3 boxes of soffit, the installer ,said he was instructed to install the siding not the soffit.3 boxes of soffit...
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Author
Location
Woodbridge, Virginia
Reason of review
Agent not informing custormer.
Review #897956 is a subjective opinion of poster.
0 comments
1.6
Details
Lowes has the worst subcontractors for building decks/fences. This company shows up with one or two workers to completed full decks/fences. They are untimely, unprofessional and has no integrity for getting the job done. They return to the job site whenever they...
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Author
Location
Washington, District Of Columbia
Cons
  • Bait-and-switch tactics
  • Decknthings
  • Unbelievably poor service
Reason of review
the Subcontractors DECKNTHINGS,LLC.
Tags
  • Lowes Installed Sales
Review #897898 is a subjective opinion of poster.