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Lowes Delivery Service Review

1.0
Details
Bought fridg! Lowes did not set up delivery up correctly, had to take my fridge to store for trade-in because of the mistake, did not deliver on time, customer service is no help and is rude! The whole experience of buying a fridge and having it delivered has been chaos! Will never purchase or step foot in Martinsburg Lowe's ever again!
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Review
#1021644 Review #1021644 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Extremely Poor Customer Service Cape Coral Store

I was sent to the Cape Coral Florida store from another Lowes that stated they had three of the lights I needed to match the seven I had bought from their store. I went there and pick out the lights they were clearance lights I went to the front customer service to get the same price that they were at the other Lowes approximately 8 miles from them in the same county. I was told that no they would not give them to me for the same price I just paid at the other Lowes, this I found extremely ridiculous and did not understand such poor customer service. This is the epitome of poor customer service They definitely do not care about their customers . The manager was rude and unprofessional. The new CEO is definitely correct in laying off managers that do not know how to treat customers there are too many managers that just stand around
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Review
#1020931 Review #1020931 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Terrible Customer Service

Lowes - Corporate doesn't care!

I just had a bad experience with corporate. I wanted an item on special and was told they were out of stock at my store. They said it was not in their normal inventory so I said I wanted one shipped in to honor their special still in effect. They said there weren't any more. Called corporate and they said it was a clearance item. Nothing in the store said it was clearance. Besides which, since when do you put an ending date on a sale if it is "clearance". I think the corporate "supervisor" flat out lied. So much for their "customer service". No wonder they are cutting people. They don't care about customers any more which is why they don't have the business to keep people employed.
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1 comment
Anonymous
#1306232

Yeah thats why they are cutting people. Read the sale belt.

It says while supplies last not available in all locations.

You just want to stomp your little feet and have a temper tantrum because you do not want to read the fine print. The world doesn't revolve around you.

Review
#1020862 Review #1020862 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Substitute the 36" at the same price and eat the loss.

Lowes - Customer Service

The customer service received on the floor was awesome. The staff was knowledgeable and it seems they take pride in what they do. The young ladies at the customer service desk could use some training. Their customer service skills are horrible. I have cancelled my order with the Bluffton location and re-ordered from the Savannah location due to their unprofessionalism. In person, they seem to take care of our needs at the time but try calling the store.... it's unbelievable! You are passed around and placed on hold to only get someone with an attitude and too busy to listen to your entire request.
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Review
#1020679 Review #1020679 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Resolved

Resolved: Lowes - STILL WAITING FOR WASHER/DRYER

My husband and I ordered a washer and dryer on black Friday. The scheduled delivery was Mid-December and now its March. My washer and dryer finally arrived today after countless calls and complaints about a delay in delivery. On arrival, the delivery services tells us that they cannot install our gas dryer even though we paid for installation. Basically Lowes did not send us the right installation team that we needed and now I have a dryer sitting in my guest bedroom for a few more days until they can finally send someone else out. I have had it. I demand compensation. Worse service ever. I will never buy an appliance from Lowes again.
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2 comments
Anonymous
#1308086

get real

Anonymous
#1306234

Buy AMERICAN You likely bought one of the imported Samsung's that is why you waited 3 months.

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Review
#1020382 Review #1020382 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund

Lowes Customer Care Review

1.3
Details
Worst employees, rude, bad attitude, and don't care about customers. I am going back to Home Depot!
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Review
#1020144 Review #1020144 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review

1.0
Details
Went to lowes to return some extra tile from our bathroom remodel. Once we get the heavy boxes unloaded and to the front door, there is a sign saying sorry our return service is down, not only our store but all surrounding stores also. They never once offer unload and leave there and come back tomorrow to refund. Try unloading a bunch of heavy boxes of tile and being pissed off because I loaded them when we went to check out, then on the truck and then back to store , then on a cart and then back on the truck yeah I am pissed how does a company like Lowes have a return system go down in multiple stores. Then to top off thing the little girl at the customer service desk says didnt you read the sign and with some smart *** remark I want to cuss her out so bad. The MOD was scared and tucked his tail and wouldnt even talk to us. Wilkesboro is where it all started and it will be where it all fails. There store is the worst out of all the surrounding stores. Went to special order a door and from millwork to the cashier they still couldnt find my door I just dont understand why get rid of all the people that know something and then hire someone that doesnt. Save some money Lowes good because you have lost our business. I wish we had a Home Depot.
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Review
#1019748 Review #1019748 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes Rebate Run Around

2.7
Details
I purchased 5 appliances from Lowes.com on black Friday 2016 totaling around $5000. Part of the reason I bought from Lowes was that they offered a rebate of $3-400 on the GE appliances I bought. Each appliance description stated that it was eligible for the rebate. I called Lowes to apply for my rebate on 11/28. On Jan. 13, 2017 I got a card from Lowes stating that the receipt didn't indicate 'qualifying appliances'. When I called 'customer care' they said the receipt was lacking an invoice number. So I had them email me my invoice number which I resubmitted via fax. After 2 weeks I called & they said they needed an official receipt; so I had Lowes create another receipt for me. I faxed the new receipt. After another 2 weeks I called & was told my receipt didn't include the invoice numbers. It says "invoice number" right on it. I resubmitted via fax a second time. When I called today I was told that there was no record of either fax (despite being told 2 wks. ago they DID have record of my previous faxes) & that (of course) today was the last day of the rebate. I faxed the same papers a THIRD time today. I am livid & beyond frustrated! From now on Home Depot will get my business. And I am still waiting for delivery of these appliances too. I see now why Lowes customer service rates 1 star. -10!!
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1 comment
Anonymous
#1392746

I had the same situation from a Black Friday appliance order of 6 appliances, all over $396 each. The problem was that when I placed the single order online, when it was received at the store, their in-store system separated the one order into many invoices, thus invalidating the rebate eligibility.

I went throught the exact same scenario that you describe of going to the store, faxing the in-store printout of the their invoices (which should have been on one invoice), and many calls to the Rebate Center to verify everything. It took about 4 months of persistence, but the Rebate Center finally mailed the full $450 rebate. At that time, I was in a unique situation where I could afford to persist and I didn't really care how long it took, I was not going to have the appliances delivered until I received the rebate. I was determined to get the rebate.

What I would do differently if I do the Black Friday appliance order again: 1.

Do not submit online, instead mail-in the rebate form with the store printout of their invoice(s) along with my one order form printout (from my printer) showing that everything was ordered at exactly the same time in the same order.

Include a copy of the confirmation email that I receive. Highlight and circle all the important numbers on everything to make the job easier for whomever is going to look at the paperwork.

Review
#1019409 Review #1019409 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Staff tried to be helpful
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Lowes - Troy Bilt Lawn Mower Review

2.3
Details
Bought Troybuilt mower. They brought it out the next day mower would not start wasen"t getting gas .Brought another one, battery died third start. Had to wait til next day to get new battery but had to call to get battery brought it took until 2:00 to get battery.this happened for 3 days. Will not use lowes any more
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1 comment
Anonymous
#1366428

LOWE'S OF LUBBOCK, TX - Store #0271 5022 W Loop 289, Lubbock, TX 79424 1-806-791-3000 MAILED 8/24/17///PM

Re: STORE # 0271 INV # 77671 DATE 06/26/2015 MODEL # 13CC26JD011

THE ABOVE MOWER LASTED MOST OF ONE SEASON AND WOULD NOT RE-START WHEN IT DIED WHILE CUTTING THE GRASS. UNABLE TO LOCATE ANY PROBLEM, LOWES REPLACED IT WITH A 42 INCH MOWER, MODEL # 13WV78KS011, IN SEPT OF 2015, JUST THREE MONTHS OF USE.

THE CURRENT MOWER, MODEL # 13WV78KS011, CUT THE 2016 SEASON WITH NO PROBLEMS.

NOW COMES JUNE 2017 AND THE REPLACEMENT MOWER, MODEL # 13WV78KS011 HAS DONE THE SAME THING THAT THE REPLACED MOWER, MODEL # 13CC26JD011, DID BACK IN SEPT OF 2015.

IF YOU CHECK THE RECORDS, I HAVE BEEN ON THE PHONE NUMEROUS TIMES WITH CUSTOMER SERVICE.

I HAVE BEEN ON THE PHONE WITH ALLTAQUIT. I HAVE BEEN ON THE PHONE WITH SMALL ENGINE TECH AND BEEN SO FRUSTRATED WITH THE SMALL ENGINE TECH LADY THAT I HUNG UP ON HER THIS LAST TIME. THIS MOWER WAS PURCHASED AT LOWES 0271 IN LUBBOCK WITH THEIR EPP, (EXTENDED PROTECTION PLAN) AND THAT LOWES 0271 DOES NOT HONOR THEIR PRODUCTS NOR THEIR EPP. COPIES OF THIS GO TO LOWES, TROY BUILT, MTD, SOCIAL MEDIA, EITHER BY EMAIL, SNAIL MAIL AND OR POSTING.

THANK YOU FOR----NOT LISTENING AND DOING NOTHING. DELBERT L ALLEN 806-549-1599

Review
#1019247 Review #1019247 is a subjective opinion of poster.
Product
Troy Bilt Lawn Mower
Reason of review
Bad quality
Resolved

Resolved: Lowes Frigidaire rebate scam

2.0
Details

Update by user Apr 09, 2017

They finally sent my rebate card in the full amount owed.

Original review posted by user Mar 09, 2017

I purchased a refrigerator, stove, microwave, and dishwasher and was promised a rebate - its been so long I don't remember the specifics of what qualified but my rebate amount was $347.70. I filled out my paperwork in August 2016. I waited my 8 weeks and called. They claimed they mailed it to the wrong address and they would resubmit the paperwork. I waited another 8 weeks - still nothing. I call them back and I have been approved but they are waiting to mail the cards out ( they received to many rebates and have to wait). I wait another 8 weeks and call back and guess what I'm at the top of the list but still no ship date. I call frigidaire and they tell me Lowes is in charge of the rebates. At this point I'm pretty sure it's a scam. Today is March 9, 2017.
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Review
#1018763 Review #1018763 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Rebate
Loss
$348
Preferred solution
Let the company propose a solution