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Lowes - Customer Care Review

2.7
Details
Lowes - Customer Care Review
Lowes - Customer Care Review
Lowes - Customer Care Review
Lowe's could be making double what its revenue is now. With issues that violate there own Code of ethics, code of conduct and business codes. Breaching of contracts, lying to customers to tricking/intimidation tactics/unfair advantageous over unsuspecting customers. Lowes's in my opinion and from first hand experiences done directly to me bya Lowe's Executive Customer Service Office. Ignored me. Denied me ability to appeal or redress. Wouldn'tallow me to choose who I wanted to involve. Bribed me - That is how I take and treat what yhey did. Foisted a final decision on me. Tried to trick me using very dihonest methods to have me sign away very valuable rights. They atonewall me and act innocent while they show zero conern, sorow, or empathy. You are left 100% feeling unheard. Iasues not resolvwd, and you feeling like WOA! This is not right. Everything favors Lowe's And the Bribe money is just HUSH MONEY aimed to get you excited and sign your rights away. @lowes #lowes
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Review
#1026945 Review #1026945 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Cape Coral, Florida: Shingles

Last weekend I was shopping at the Lowe's store located at 1651 Pine Island Road in Cape Coral, FL and I asked an employee for help. I wanted to buy one shingle to finish my roof project and the employee told me Lowes does not sell individual shingles, only by the bundle. I showed him several open bundles of shingles an asked why I couldn't buy one shingle since the bundle was already open and some were missing. He told me he would check with the manager, then made a call. He could not get the manager to call him back and a second employee came along and told me the same thing. Shingles can only be purchased by the bundle. Once again, I asked to speak to the manager, and was told that the manager said the store could not sell me one shingle! This makes no sense to me, as who is going to buy a bundle of shingles that is not full! I'm wondering: What in the world Lowe's does with all these nonsalable, incomplete bundles? I come from a different part of the country, and our Lowe's stores have the "customer satisfaction" policy. If they couldn't SELL me one shingle because of company policy, they would GIVE me one to keep a regular Lowe's customer happy and COMING BACK. Since I received absolutely no satisfaction, I pushed my cart off t the side of the checkout lane, left the store, and headed for Home Depot. Lowe's has not earned my loyalty and I won't be back!
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1 comment
Anonymous
#1308377

Shingles are sold by the bundle. As soon as you start selling singles from damaged bundles people will tear open bundles, claiming there are damaged bundles so they can buy a single.

Have you ever gone into the grocery store and tried to buy 1 egg, a slice of bread etc. It's no different, shingles are sold by the bundle just like bread is sold by the loaf.

Review
#1026053 Review #1026053 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
Loss
$10
Preferred solution
Better customer service, better manager communication

Lowes review in Clarksville, Tennessee: Your people don't talk to each other and are really lost

i locked my key in my car near the fence display and trailers at Lowes on madison street in clarksville tn on friday 3/25/17 and went into the store and talked to the night manager about- would it be alright if i left in over night . the second key was to arrive in the monday mail and i would come and pick it up . she wrote it down and said it would be ok for no more than 3 days./ she did not ask me for my phone number the next mourning i got a call from my insurance co that they were towing my car i was able to catch the truck and got him to take it to my home.i feel like i was treated very *** and was shocked to see how bad business people really are at loews and l have purchased thousands of $ worth of building materials and will never believe a word they say and never buy again. home depot has always treated me much better james k hawkins 11;37 3/26/17.
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2 comments
Anonymous
#1307791

I see spelling errors and a lack of punctuation in this complaint.

Anonymous
#1307769

Have to be able to sell their *** to ppl that don't lock their Keyes in their car

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Review
#1025762 Review #1025762 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor service poorly planning and poor execution
  • I was told one thing and got a total other
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Lowes review: ARROGANT EMPLOYEE

When cheecking out at the Venice Fl LOWES STORE, I requested my validated war veteran)'s !0% discount, for a trivial bill. The clerk called a floor manager, since she was new.. The floor manager said that LOWES did not give veteran's discounts, and when he saw the look on my face he recounted and said LOWES only gives veterans discounts on vetarans day. Hard to accept, since I have been shopping at both Lowes and Home Depot in Venice for the past 10 years, and getting my vet's discount. What I found to be offensive was this man's arrogant assertion of authority over something he obvously was uninformed DN Venice March 23, 2017
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4 comments
Anonymous
#1308079

I wouldn't take it too seriously mate, all their associates are arrogant.

Anonymous
#1307799

Why should you get a discount, OP?

Why not just offer the best prices to everyone without needing to give a discount, period?

Anonymous
#1307793

Why should you get a discount, OP?

What about everyone else who shops there?

Should they get a discount as well?

What about other hard working individuals?

Why only Veterans?

Why not just offer the best prices to everyone without the need of a discount?

Anonymous
#1307778

Bout time Lowes jumps on, what makes your fighting any more dangerous than a cop in Chicago or a firefighter that runs into the burning building as you're running out? What makes a recruiter that sits behind a desk more special than any other average Joe that probably spends more money at these stores than you do? If you can really look at someone in the face and say that the biggest thing that you were looking for in your stint in the military was a discount at the local hardware store then your priorities are *** up and I can't see how you served anyone when everything is about you you you.

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Review
#1025207 Review #1025207 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Poor customer service
Loss
$6
Preferred solution
Apology from LOWES, ands assurances

Lowes review: Obstructive non customer service oriented cashier

A small simple purchase of just a few gardening items became an unpleasant experience leaving me feeling emotionally drained when I finally checked out and left the store. Too bad because my local Lowe's has such a beautiful uplifting peaceful garden department and always lovely helpful staff with great vibes. I love going there. But this time I was unfortunate to be on the receiving end of a cashiers negativity. I didn't go shopping to be subjected to a BS obstructive attitude in the check out process. The basic issue was over a plant on the discounted plant rack stand. This is very popuar at my local Lowes because it gives gardeners an opportunity to purchase damaged plants at a reduced price and rejuvenate them, The two of the same variety I picked out didn't have individual price tags on them. Not every single plant did but it was obvious they came from the rescue plant rack because there were about a dozen of the same plant and some with a tag reading marked down to $2.24. Another clue that the plants were indeed from the rescue rack was their condition, some brown leaves and leaf and bloom drooping. The cashier refused to honor the discount price. Okay fine, I get that. Perhaps she is not allowed to if they are not individually marked. But what I don't get is that as far as she was concerned that was that, she planned to charge full price or I guess just not sell them to me. I say that because she made absolutely zero effort to resolve the problem. It felt very much as though she just couldn't be bothered or was having a bad day and intentionally chose to be obstructive to my ability to purchase those rescue plants at all. I've never experienced a cashier in any store not showing initiative and customer care to get a price check when needed. eg. call a manager or something. I also feel she was obstructive to Lowes as well because surely Lowes wants gardeners to purchase those wilted plants asap - win/win for all. First I offered to show the cashier the plants on the rescue rack so that she could verify the price herself - not interested. Next I tried going back too the rescue rack and brought another one of the same plant showing a tag for her to see - no response. Finally I went inside the store to the service desk and stood in line, explained what the price was and that staff member efficiently resolved the issue and marked the price on the plants. I then went back to the garden center to check out. The cashier seemed again very put out to have to sell these rescue plants to a customer and shrugged her shoulders. No apology for me having to go and find help myself to straighten it out and use up a lot more of my time than necessary rather than her offering to get a price check and an efficient resolution herself. It was the most bizarre experience. No shopper wants to be on the brunt of a worker's negativity . The attitude and my time wasted was all so unnecessary. I know from now on when I buy plants at Lowes as I frequently do I will NOT again subject myself to that cashier's check out line. I will pay inside instead if she is on duty. Put it this way, we all of us have stress in life - please don't take it out on the customer. Kind service goes a long way and represents your employer well.
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1 comment
Anonymous
#1308080

I wouldn't get too bent out of shape. Most of the Lowe's associates I've ever encountered are disengaged.

Review
#1025203 Review #1025203 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Garden center
Reason of review
Poor customer service

Lowes - Customer Care Review

I was shopping for marble tile ... I asked the floor manager for assistance i and my mother were completely ignored...we sat down for 20 minutes while said manager took several phone calls and then a customer in front of us. Meanwhile another worker threw a carpet cutter past our faces as we sat at the table . Didn't ask if we needed help not to mention my two year old was also there at the table ...,The store is deplorable they,have no manners they weren't helpful,and I felt attacked. I will never go in there again
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Review
#1024678 Review #1024678 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes is a scam for all installs this is for a fence review.

1.0
Details
The Lowes sales guy promised me a certain date, straight install, proper clean up by Lowes gear wearing employees. Wrong they show up cursing yelling blocking my road. Told me to move my *** car while saying other nice words. So they were loud rude took many breaks and were complaining the rains coming we most likely cant finish while taking so many breaks, So they worked a total of maybe 2 hrs. There are so many things they did that day here are a few . They installed my fence gates so far off my house, installed it with huge gaps, had no survey installed in not on my property line 9 inches short.Latches weren't working, the fence had to be repaired several times cause the gates were falling down and post sinking. They left so much debris and my son 2 years old was playing with all the glass they dug up and left behind. So I contact corporate they blew me off for some time then after 40 or so calls I go them to make the gates better . They told me I had no choice but for the same yahoos to come out . They came and weeks later the latches werent working again and the fence gates were not opening cause they never re enforced the post or made them level . Now after 60 -70 phone calls and emails they finally get a few other guys to come out and they did a ok job coulda been a little better they also left huge gaps on the gates. I went through almost 100 emails and was over charged compared to other estimates I had before I hired Lowes thinking they would be the best I was wrong. The people at the Lowes store were rude also . They gave me 600 off a fence and made me sign a waiver but then the fence needed work right after so they tried to say hey you signed off on the fence, I really hate this company . I want more money off cause it took 6 months 70 phone calls and a hundred emails. My time and was overcharged to begin with . I have received no officially apology. Lowes needs to realize I paid for a product and signed a contract that wasnt done in a timely fashion. I owe thousand on a install that has cost me my time and treated like ***. I want more MOney back . DONT USE LOWES . Google the issues people have had they are no good. They hire 3rd party unskilled people.
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2 comments
Anonymous
#1308082

Hmmm - reminds me of my install from Lowe's fence. I was quoted $1100 ended up costing $1600.

Quoted November install - got it mid December. Now they call to followup daily and I don't answer lol.

Anonymous
#1308088
@Anonymous

Thieves . Car salesman pitch then you don't matter after they have you sign off

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Review
#1024297 Review #1024297 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Lack of professionalism
Reason of review
all of the above just about
Loss
$1000
Preferred solution
Price reduction

Lowes review in Troy, Alabama: Delivery of fridge

1.0
Details
I purchased a fridge on Monday afternoon March 21, 2017..... I was told they would call and set up a delivery time. I made it clear I would not be home on Tuesday because of work they called and I returned the call talked with four people at Lowe's with out getting my answer for a delivery ... I have removed food now ruined -- I have called two OR THREE TIMES SINCE TWO OCLOCK Wednesday I HAVE NO RESULTS THEN I CALL HOME OFFICE IT TOOK FOREVER FOR HER TO FIND OUT ANYTHING SO NOW I AM WAITING FOR SOMEONE TO CALLL AND TELL ME WHEN THEY WILL DELIVER... The lady at Lowes in Troy, said delivery between five and seven, I have been in retail many years Lowes needs to get a complete new crew and someone needs to teach them customer service because they have none!!!
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1 comment
Anonymous
#1308083

sounds about right for Lowe's.

Review
#1024255 Review #1024255 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Employees very rude even management
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Lowes Customer Care Review

1.2
Details
Unprofessional management from (Mr.(woody) and bad customer service from (Mr.Ryan)
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Review
#1023998 Review #1023998 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Woodmere, New York: Complaint about a manager his name is Mr. Woody branch 253-01Rockaway Blvd Rosedale, NY 11422

Dear Sir/Madam, Actually, to work for one of the biggest brand names in the Market as Lowes suppose to be an honored and must make sure the clients are always happy and satisfied with the service because the challenging in the Market is very touch nowadays. I'm one of the clients had a very bad experience with Lowes and will never ever deal or purchase any products anymore even it is for free. I will deal from now an later one with HomeDepot because it is very important to deal with professionals and not *** service. The reason of this complaint bout this manager (Mr. Woody). He is unprofessional and does not deserve to be a manager. I placed an order for a stand shower on 03/03/2017. I received an email that will arrive to the store on 03/14/2017 for pick up. I find Mr. Ryan is calling me on 03/13/2017 to inform me the vendor has a delay schedule and will be unable to deliver the stand shower on 03/14/2017!!! i said you are call me on 13th and i suppose to stop by tomorrow to pick up my product. The harm I got from the UN-experienced, careless and unprofessional of customer service of Mr. Ryan and management of Mr. Woody as follows: 1- Licensed contractor will demolish the whole Bathroom and will cost me $7,000 i paid him in advance $4,000. The agreement that will start on 03/16/2017 which never happened because the stand shower will not arrived to the store! 2- when i inform the Contractor that he can not start on 03/16/2017 he rescheduled me the first week on September because he is booked! and of course the $4,000 will stay with him 3- I canceled the Hotel reservation since i booked 8 days in a hotel till he finishes. 4- I am leaving the country on vacation 03/28/2017. everything was messed up because there is no coordination from lowes management with the vendor who deals with at a Daily base. if you as Lowes are unprofessional don't expect to deal with a professional vendors. I'm very upset with my bad experience and if no one who cares about Lowes reputation I will cancel my order and I will go to HomeDepot and i will contact the Media , channel 4 and channel 7 to give them a clear picture about my experience with Lowes and pretty sure they will take it from there. My name is Ayman Antoun you can reach me at (718)3950890
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3 comments
Anonymous
#1308753

An experienced Kitchen & Bath contractor will not begin a full remodel until all materials are on site and inspected for fit and

possibility of any damage on your product. Just an unfortunate situation.

The store doesn't have control over shipping and/freight in most cases.

Relax!

Anonymous
#1307521

What kind of a fool are you? Most people would appreciate the fact that the store notified you there would be a delay in their order.

Lowes does not manufacturer the shower and can only give you expected delivery dates based on the information they are provided by the manufacturer. I don't know what you expect the store to do. If it isn't an item they have, they can't magically make one appear for you.

Whenever you are working on a project and delivery dates are critical buy a stock item that is in the store. Don't bad mouth a manger because he can't provide things that he realistically can't.

Anonymous
#1305822

Ayman Antoun :

You do realize that anyone reading this complaint, and it very well be someone who DOES NOT work at Lowes, now has your telephone number, and that person can call you?

Why would you leave your personal phone number on a website that anyone can use?

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Review
#1023533 Review #1023533 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Late delivery
  • Unprofessional management
Reason of review
Order processing issue
Loss
$612
Preferred solution
Deliver product or service ordered
Tags
  • Dismissive To Customers