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1.0
Details
I got an estimate for siding to be done,signed on the 28th of may the contract, took over a month for the materials to be delivered. 5 boxes of siding and 3 boxes of soffit, the installer ,said he was instructed to install the siding not the soffit.3 boxes of soffit...
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Author
Location
Woodbridge, Virginia
Reason of review
Agent not informing custormer.
Review #897956 is a subjective opinion of poster.
0 comments
1.6
Details
Lowes has the worst subcontractors for building decks/fences. This company shows up with one or two workers to completed full decks/fences. They are untimely, unprofessional and has no integrity for getting the job done. They return to the job site whenever they...
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Author
Location
Washington, District Of Columbia
Cons
  • Bait-and-switch tactics
  • Decknthings
  • Unbelievably poor service
Reason of review
the Subcontractors DECKNTHINGS,LLC.
Tags
  • Lowes Installed Sales
Review #897898 is a subjective opinion of poster.
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Lowes in Sunrise Beach, Missouri - Terrible service

1.6
Details
I purchased a toilet from them. It already needs a part to make it stop running. I ordered and paid for it three weeks ago. We checked on it at least 6 times. They just kept saying it wasn't in yet. On Friday, my husband asked to speak to a manager. There was no manager on duty at 4:00 p.m. On Friday! Yesterday they said they forgot to order it. I contacted corporate twice. They refuse to respond. Every time I go in there I have a very difficult time getting anyone to help me. Last time it was in the carpet department. I own my own home and five rental units. I will not purchase anything else from Lowe's. I will tell everyone I know about my experience and I hope other people stop shopping at Lowe's too.
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Author
Location
Sunrise Beach, Missouri
Cons
  • Service
Reason of review
Poor customer service
Review #897414 is a subjective opinion of poster.
1 comment
Again, Lowe's cannot make the delivery on time. It's 3 hours late. Do they value their customer's time? The original schedule was 9-12 on Monday morning and it was confirmed several times. I called off a half day work and wait for the delivery at home. But I didn't see...
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Anonymous
#1196932

Having worked in a store that delivers and having made purchases I've had delivered to my home I have learned that if you want something at a certain time, rent a truck and pi...

Author
Location
Brooklyn, New York
Reason of review
Not as described/ advertised
Review #896740 is a subjective opinion of poster.
0 comments

Lowes Mississauga Messed up on Patio Set

My ordeal began as I was visiting Mississauga ( I reside in Guelph ) with my wife. On our way we stopped by the Lowes in Mississauga to get ideas for Patio furniture. While on location, we were given good customer service in advising us on prices/looks of various patio conversation sets. We were very pleased and chose to place the order for an umbrella and an Allen +Routh Westmount patio set. At the time of ordering, I was advised that this is a clearance piece, and was assured that 5 more are inbound to the store and that I can easily be the recipient of this set. After an hour’s worth of back/ forth and me waiting in line for various customer service reps coming and discussing details on the patio set, I was finally able to place the order and go home. The items were supposed to arrive in the store after which I would get a call from the store to arrange for delivery. Estimated date of store arrival was given as July 31. I did not receive any call and I followed up on August 2, with a customer service rep in the store. I was told that I should be receiving a call later that day as sometimes there is a delay. I did not receive any call again and I again called the store on August 4th, with a rep telling me that yes the item is in the store and that I just have to pay for delivery charges. As I live in Guelph, I asked the rep if I can pay over the phone, which I was refused for , thus forcing me to make a Mississauga trip on August 5th. After paying for delivery I was told that the next call I will be getting is a delivery finalization call and that I will be getting the items on August 9th Today is August 8th and the only call I get is that the patio set is sold out and I will not be getting it. My questions to Lowes management were as follows: -That when I asked of the availability , why was I assured by 3 reps that there are 5 coming and that I will get one. ( otherwise I would have been happy to order anything else ) -Why did I have to wait in line for an hour while in store customer service desk made me wait to finalize the order details. -Why was I told that I would be receiving phone calls to arrange for delivery, and got no call, and I had to do any/all follow ups. - I mentioned even in our first interaction with the store that I am from Guelph, yet I was made to drive from Guelph to Mississauga to pay a delivery charge, are they so backwards that they cannot take phone payments? - Why was I told upon paying for delivery that the item is arrived and sitting in the stores warehouse, only for me to receive a call later saying they oversold the item. - Why do I have to be the victim of their ineptitude, when the reps can’t even make a proper commitment of availability or to give me a call or making me drive back/forth from Guelph - To make matters worse, the person that called me from the store telling me that they are oversold, introduces himself as a Customer service rep, I remember his name from my store interaction, and then when I ask to voice my displeasure to a manager, turns around and claims that he is the manager. - irony is that I have gotten a bill to start paying for the item with interest on it, only for me to be refused the item in question.
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Author
Location
Toronto, Ontario
Reason of review
Order processing issue
Review #896680 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review from Denver, Colorado

Went to lowes today aug 7 to exchange a grinder I bought may 22 I was told by the tool manger her name is debbie they had none in stock so I walked over to look at other ones that one was the only brand so I asked the manger debbie if she could sell me the display well when she walked over there was one on the shelf then we go back to do the exchange and some how juan david said it got bumped out so then he has an employee steve get on the computer he calls IT that takes another 25 mins finally he did the transaction as cash.I bought 2 other items I payed cash for the amount was 3.13 I handed him 20.00 and 13 cents he in return gives me fifteen dollars back so I told he owed me $2.00 more needless to say very unorganized and very unhappy customer.
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Author
Location
Denver, Colorado
Reason of review
Problems with payment
Review #896363 is a subjective opinion of poster.
0 comments
2.2
Details
My experience with Lowes' warranty or lack thereof left me irate and frustrated. When I bought the warranty the MANAGER told me I get a free oil change on my lawn mower every year. NOT TRUE. When I bought the warranty the MANAGER told me if anything ever goes wrong...
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Author
Location
Oaks, Pennsylvania
Reason of review
Warranty issue
Loss
$318
Preferred solution
Let the company propose a solution
Review #895384 is a subjective opinion of poster.
0 comments

Lowes in Hicksville, New York - Seriously?

1.0
Details
I type 'paving stones' into the search engine on the web site and it shows me five tile saws. Really??? For that reason alone I won't GO to Lowes looking for paving stones. At least Home Depot, which kind of sucks also shows me paving stones when I type that. Really...you want 100 words to post the complaint. I'll complain about that than. How's that? lalalalalalalalalalalalalalalA Ok. Lowes sucks. The web site sucks. Enough? No? Your site sucks. How's that? Enough words for you, you picky ***?
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Author
Location
Hicksville, New York
Reason of review
crappy search engine
Review #894979 is a subjective opinion of poster.
0 comments

Lowes Carpet Installation Review from Louisville, Kentucky

3.1
Details
We bought carpet at Lowe's and had them install it. We called the store because of issues with the installation and set up an appointment to have someone come to look at it. When nobody showed up we called the store and realized that they never even scheduled someone to come out. We sat at home waiting for someone that was never coming. Very unprofessional! They have lost a long time customer! Hello Home Depot!
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Author
Location
Louisville, Kentucky
Reason of review
Poor customer service
Review #893632 is a subjective opinion of poster.
2 comments
2.8
Details
I was in Lowe's Woodruff Rd today 8/2/16 around 530-6 to pick up replacement parts for a toilet. The sales person was very rude and condescending and acted like I should know what I want before I bothered him. This is not the first rude employee I have had to deal...
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Anonymous
#1194084

Maybe you should stop going to a "self service" home improvement store, which Lowe's is, and start going to a full service plumbing supply if you want full service. I'm sure t...

Author
Reason of review
Poor customer service
Loss
$100
Preferred solution
Train employees on correct people skills
Review #893558 is a subjective opinion of poster.