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1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
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Review
#1616960 Review #1616960 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes in Tucson, Arizona - Bad install not fixed

Ordered new sliding glass door and frame, installed wrong. 8’ slider only opens about 1 foot. Installer came back out and thought the 1 foot opening was fine. Not happy!
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Review
#1616919 Review #1616919 is a subjective opinion of poster.
Cons
  • No help trying to get new door installed properly
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Northwest Harris, Texas - Return of non working power washer

1.0
Details
I bought a power washer in May and the first time I tried to use it it wouldn’t start, I tried to return it and was told they do not take power washers for any reason. I paid 280.00 for something I was never able to use. Lowes stole my money. This is a ridiculous way for a large company to treat their customers
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2 comments
Anonymous
#1729399

They should have cheerfully refunded your money!

Anonymous
#1729340

They didn't steal your money. Manufactures of power equipment won't take it back from the stores as far to many consumers cause the problems they are having.

The manufacturers back their products with a warranty that will repair defective equipment at a service center. Take it to the service center and it will be repaired at no charge to you if it is actually defective. If the problem was caused by you (didn't put oil in it, used stale fuel, etc..) you will be charged. Don't blame the store for the problems consumers have caused by abusing return policies.

You will find this policy at most big box stores.

Your alternative is to go to a servicing dealer who will set the equipment up for you and show you how to start it and have it running before you leave their shop. Unfortunately you probably aren't willing to pay a little more for the service these dealers provide.

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Review
#1616314 Review #1616314 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$289
Preferred solution
Full refund
3.6
Details
I replaced the two toilets in my mom's house as she wanted to have a higher seat since she is getting older. Purchased them at Lowe's as she wanted to use her Lowe's card. (Lowe's pretty much dominates the market here as it's a small town--there aren't many options)...
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6 comments
Anonymous
#1731587

Okay, how is this a complaint against Lowe's? Lowe's did not manufacture the toilet.

And Lowe's did not install the toilet.

So how do we know that it's not something that you did wrong and installation? I don't understand how you're digging Lowe's for a bad toilet?

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Review
#1616311 Review #1616311 is a subjective opinion of poster.
Pros
  • For the larger part the only game in town
Cons
  • Also basically the only game in town
Reason of review
Bad quality
Loss
$225
Preferred solution
Let the company propose a solution
Tags
  • Toilet Clogs Easily
  • Poor Toilet Design

Lowes in Brookhaven, Pennsylvania - Probably Scammed

1.3
Details
Our fence installation date was late July, it is now August 7th and they haven't even gotten in contact with us since the estimate, even though we've come to them several times.
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1 comment
Anonymous
#1729496

Have you paid them for the fence? If you haven't hear from them since you got the estimate it sounds like you haven't actually ordered and paid for the fence yet. They won't order or deliver materials till the fence is paid for.

Review
#1616223 Review #1616223 is a subjective opinion of poster.

Lowes in Tucson, Arizona - New sliding glass door has never been right.

1.2
Details

Update by user Sep 06

Sliding glass door still doesn’t work right. No effort by company to make it right. Not happy with the product, the service or the company.

Original review posted by user Aug 07

Brand new 8’ sliding glass door and frame, $2300. it has never worked right. Got put off for weeks by the salesman. Called the store manager who sent the original installer out.. he thought it was fine...of course he wouldn’t admit a mistake. A 4’ door only opens about a foot then hangs up. The screen doesn’t match up enough to lock it. Doesn’t sound right to me. Never buying anything major from Lowe’s again.
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Review
#1616202 Review #1616202 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2300
Preferred solution
Let the company propose a solution

Lowes in Stony Creek, North Carolina - No response on vinyl privacy fence

1.0
Details
I asked about a quote over a week ago on getting about 450panels installed and no one has even called me.piss poor way of doing business but just so happens that Home Depot sells very simaler fencing guess I will have to to get someone from Raleigh to come to Rocky Mount NC to give me a quote
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1 comment
Anonymous
#1729499

I'd consider myself lucky. Skip the vinyl fence and go to wood.

Stop and think about what happens 5 years down the road if some of the panels get damage in some way.

What are the chances that you will be able to get replacement panels to match the rest of your fence. Wood can always be crafted to make a matching panel, not so with vinyl.

Review
#1615836 Review #1615836 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Just call me as you promised and quote me on fencing

Lowes in Richmond, Virginia - Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms
1.4
Details
Lowes - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in Sparks, Nevada - Rip off on carpet measurement

1.0
Details
My dad had a hardware store, I started installing carpet when I was 12, and I own a handful of rentals, so I know how to measure carpet. They measured a very simple 3-bedroom carpet layout. They were over by 44% on their square foot estimate!!!!!!! The store manager was unconcerned about this kind of screwing of the customer. The amount their subcontractor was over was a very handy 12+ linear feet, which is a pretty handy piece to use on another small bedroom. WTF? Going to try to contact someone that gives a ***
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Review
#1615295 Review #1615295 is a subjective opinion of poster.