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Lowes - Customer Care Review

2.2
Details
I have been a loyal charge customer at Lowes since 2005 , have always paid on time one paid down to zero balance on large purchases , went to make purchase recently and was denied credit , they could not explain why . I still made the purchase I was there for , wish I had not , will not shop at Lowes again, loyalty and paying on time on with thousands of dollars of purchase over the years does not mean Lowes values you as customer. Advise , go to another large retailer
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2 comments
Anonymous
#1307524

It won't be any different if you go to another large retailer. No large retailer extends credit to the consumer.

The credit card you carry with the store name on it is not issued by the store busby one of the large companies that deal in credit. You should be blaming the company that issued your card, not Lowes.

Anonymous
#1306225

It is not Lowes who denied your credit. It is the bank that finances the credit card.

Synchrony Financial is the ones who are to blame.

The store should have called the credit center and put you on the phone with them. Lowe's has no power when it comes to credit.

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Review
#1023383 Review #1023383 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Lewistown, Pennsylvania: Customer Service/Repair Center

1.0
Details
The customer service center is a joke!! I bought a Frigidaire refrigerator 6 months ago and the finish is coming off the front of it. The customer service rep told me it's cosmetic and not covered. I asked her how can that be?? It's a defect, not cosmetic!! Then, she proceeded to tell me that I can have a tech look at it, but I would probably be charged for a service call!!! I find this ridiculous. Lowe's does NOT stand by what they sell, nor do their companies. I think Lowe's get a poor quality of products and then the consumer is left to foot the bill when things go wrong. I'm done getting anything more at Lowe's.
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1 comment
Anonymous
#1306228

Read your warranty. Lowe's to start with is very up front about warranty.

You get a 30 day no questions asked return on major appliances due to defect. You get 7 days if you simply do not like the product. Anything above and beyond the 30 days goes back to the manufacturer. You may not like that but how can you expect a retailer to be held responsible for a manufacturers warranty.

Would you take a 6 month old car back to a dealer and expect them to pay for a paint job? No you would not you would take it to them and they would submit a warranty claim against the maker. You think because you buy something at Lowe's they have to cover a problem six months after purchase?

Then you get on line and squeak like a rat stuck in a trap because you are too *** to read the warranty book? You should be banned from buying anything.

Review
#1023339 Review #1023339 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Pros
  • Price
Cons
  • Quality of the product
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution

Lowes - Cashier Review

2.5
Details
Cashier tried to get my husband to date her and fix her car. She asked for his contractor biz card and started texting him After I got her with a return text and Facebook she got quiet How many 43 year old Vietnamese cashiers do this or do they just have a me love you long time on isle 19 I believe she exteded her 10 % discount as well A lot of people will no longer shop there inless They are ugly wired and single The rest of my 100 words are foul
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3 comments
Anonymous
#1308084

Liar

Anonymous
#1306758

nice

Anonymous
#1304749

Is this real?

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Review
#1022764 Review #1022764 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Customer Care Review

1.8
Details
I'm re-doing my half bathroom and I hired a contractor. I've the misfortune to live in a town that only has one Lowes store. On the last three occasions I literally had to go on their website from my own phone and look up the items I was looking for myself. Yesterday I pushed their assistant button in the plumbing section and waited over 15 minutes until I had enough I got behind their counter looked up the item on the computer and found the location of the supply I needed. The whole time the audio loud speaker is requesting assistance for a customer!!! The Orangeburg South Carolina Lowea Store is the WORST store!! I'm going to make it my mission to spearhead a campaign to get a Home Depot to Orangeburg. County public meetings here I come.
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1 comment
Anonymous
#1304616

"to spearhead a campaign to get a Home Depot"

LOL....

I reckon after that bath is done you won't have much else to do.

You go...

Review
#1022684 Review #1022684 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Exhaust Hood Installation Review

1.3
Details
Stay away from lowes in Lincolnton NC Remodeled home using their great promotion 7.99 for 84 months. Ordered everything on same day. Told a $500 range hood would cost $114 to install, installation guy shows up and tired to charge me additional $250 more. Lowes said they would pay it since it was their mistake. Got my next bill and lowes tried to charge me $370 for the installation of that hood. Got a $1249 quote to install cabinets and baseboards, got billed $2500. All of my stuff was to be put on the promotional deal...nope i had to keep calling credit card company because of the way they billed everything. Jus a big mess. They still cant explain how in 5 months and $15104.97 later, I still owe $290, when the total bill was only $15081.78. BEWARE THEY WILL CHEAT YOU!!!!
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1 comment
Anonymous
#1304790

Let's see, 8% of 15,000 would be $1,200 interest for a full year. Sounds like you were charged about $325 over 5 months. That doesn't sound unreasonable.

Review
#1021943 Review #1021943 is a subjective opinion of poster.
Service
Lowes Exhaust Hood Installation
Reason of review
Pricing issue

Lowes Delivery Service Review

1.0
Details
Bought fridg! Lowes did not set up delivery up correctly, had to take my fridge to store for trade-in because of the mistake, did not deliver on time, customer service is no help and is rude! The whole experience of buying a fridge and having it delivered has been chaos! Will never purchase or step foot in Martinsburg Lowe's ever again!
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Review
#1021644 Review #1021644 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes review: Extremely Poor Customer Service Cape Coral Store

I was sent to the Cape Coral Florida store from another Lowes that stated they had three of the lights I needed to match the seven I had bought from their store. I went there and pick out the lights they were clearance lights I went to the front customer service to get the same price that they were at the other Lowes approximately 8 miles from them in the same county. I was told that no they would not give them to me for the same price I just paid at the other Lowes, this I found extremely ridiculous and did not understand such poor customer service. This is the epitome of poor customer service They definitely do not care about their customers . The manager was rude and unprofessional. The new CEO is definitely correct in laying off managers that do not know how to treat customers there are too many managers that just stand around
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Review
#1020931 Review #1020931 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Terrible Customer Service

Lowes review: Corporate doesn't care!

I just had a bad experience with corporate. I wanted an item on special and was told they were out of stock at my store. They said it was not in their normal inventory so I said I wanted one shipped in to honor their special still in effect. They said there weren't any more. Called corporate and they said it was a clearance item. Nothing in the store said it was clearance. Besides which, since when do you put an ending date on a sale if it is "clearance". I think the corporate "supervisor" flat out lied. So much for their "customer service". No wonder they are cutting people. They don't care about customers any more which is why they don't have the business to keep people employed.
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1 comment
Anonymous
#1306232

Yeah thats why they are cutting people. Read the sale belt.

It says while supplies last not available in all locations.

You just want to stomp your little feet and have a temper tantrum because you do not want to read the fine print. The world doesn't revolve around you.

Review
#1020862 Review #1020862 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Substitute the 36" at the same price and eat the loss.

Lowes review: Customer Service

The customer service received on the floor was awesome. The staff was knowledgeable and it seems they take pride in what they do. The young ladies at the customer service desk could use some training. Their customer service skills are horrible. I have cancelled my order with the Bluffton location and re-ordered from the Savannah location due to their unprofessionalism. In person, they seem to take care of our needs at the time but try calling the store.... it's unbelievable! You are passed around and placed on hold to only get someone with an attitude and too busy to listen to your entire request.
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Review
#1020679 Review #1020679 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Resolved: Lowes review: STILL WAITING FOR WASHER/DRYER

My husband and I ordered a washer and dryer on black Friday. The scheduled delivery was Mid-December and now its March. My washer and dryer finally arrived today after countless calls and complaints about a delay in delivery. On arrival, the delivery services tells us that they cannot install our gas dryer even though we paid for installation. Basically Lowes did not send us the right installation team that we needed and now I have a dryer sitting in my guest bedroom for a few more days until they can finally send someone else out. I have had it. I demand compensation. Worse service ever. I will never buy an appliance from Lowes again.
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2 comments
Anonymous
#1308086

get real

Anonymous
#1306234

Buy AMERICAN You likely bought one of the imported Samsung's that is why you waited 3 months.

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Resolved
Review
#1020382 Review #1020382 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund