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Lowes in Georgetown, Kentucky - Pathetic customer service

1.0
Details
Paid 1900$ for a conventional oven .after 3 weeks of wait and multiple phone calls ,we have the appointment scheduled.installers come 30 minutes after the given window time,bring the wrong oven .they couldn't fit it in.so when we asked to put the old one back in,they break the door on our old oven.so then they come back later,they put the wrong oven in ( does not match the rest of our appliances ) and broke the base board and then just put it up to look like it was fine.it just fell out few hours later.i will never shop at lowe's again
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Author
Location
Georgetown, Kentucky
Cons
  • Poor customer care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Lowes Appliance
Review #892749 is a subjective opinion of poster.
0 comments

Lowes - Freezer Review from Ashland, Pennsylvania

1.8
Details
I purchased an upright freezer at the Dickson City PA Lowes on July 31 2016. The purchase was completed by 1:30. I told the salesperson that I had to do several other errands and would be back in an hour to pick up the freezer. This would give the store time to pick the item. I returned at 3:30. No freezer. The store had not even started to process the order. No problem until it was over an hour later and still no freezer. First it couldn't be found even though it was in stock. Then after over 30 minutes it was found in a pod at the back of the store behind 3 pallets. At 5 I cancelled the purchase and left. The freezer I bought at 1:30 wasn't available by 5:00 and no one could tell me when it would be ready. That is the worst customer service ever. I will never by an appliance from Lowes again. In stock means maybe we can find it. My time is more valuable than this. Who puts appliances behind 3 pallets during the appliance sale?
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Author
Location
Ashland, Pennsylvania
Product
Pros
  • Item i tried to purchase
Reason of review
Order processing issue
Review #892193 is a subjective opinion of poster.
0 comments
2.2
Details
I will never buy another appliance from Lowes. Bought a refrigerator in June and the first one came in dented, second one dented but believe it or not, the 3rd one was ok. Hate their delivery. The head guy had an attitude. Took of the hinges of front door for...
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Author
Location
Manchester Township, New Jersey
Cons
  • Lousy service after the sale
Reason of review
Problem with delivery
Review #891924 is a subjective opinion of poster.
1 comment
1.0
Details
Ordered a Samsung dishwasher on line on 7/25/16. Website specifies "free local delivery" . OK. 2 days after I placed the order I fond out that my CC has already been charged for the amount. During this time I did not receive any calls or e-mails. I called the store...
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Anonymous
#1192755

You didn't purchase it from the store, you purchased it online. That is like buying it at one store and wanting it delivered by another. Things would have gone a lot smoother ...

Author
Location
Carson City, Nevada
Cons
  • Poor customer service
  • Cc charged 2 weeks before product is scheduled for delivery
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #891860 is a subjective opinion of poster.
3 comments
1.0
Details
Extremely disappointed and frustrated with Lowe's! You just lost two customers that frequently spend significant amounts of money at Lowe's. My boyfriend Dustin was sent a new credit card after his last one expired, and the new one somehow has his middle name listed as...
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Anonymous
#1200817

um this would be a bank error not a lowes error

Author
Location
Spanaway, Washington
Reason of review
Order processing issue
Review #891545 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review

4.5
Details
Everyone is exceptionally polite and helpful every time we've been to Lowe's in Florence. Thanks guys!!
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Author
Location
New Providence, New Jersey
Reason of review
Good customer service
Review #891386 is a subjective opinion of poster.
1 comment
1 review 1.0 star rating 7/29/2016 I purchased a refrigerator on June 30th from Fairview Heights Lowes. It was to be delivered on July 7th. July 7th they called and said it would be the 8th because one of their delivery people didn't show up for work. The 8th they...
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Anonymous
#1191966

Similar experience, only it never gets to the store from their distribution center!!

Author
Location
Highland, Illinois
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #890825 is a subjective opinion of poster.
1 comment
1.0
Details
I won't go into all the details, just warn everyone to NOT NOT NOT trust it when Lowe's says they will deliver in 1-3 business days. It will not happen. Then, when you call customer service to try to resolve the problem, all they do is give you links to web pages...
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Anonymous
#1192760

Why won't you go into the details? Are the "details" going to make you look *** for complaining? If the product you want isn't in stock and the have to wait for more to come i...

Author
Location
Sturgeon Bay, Wisconsin
Cons
  • Poor customer service dont deliver as promised
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Review #890385 is a subjective opinion of poster.
0 comments

Short Review on July 28, 2016

1.0
Details
I bought the appliance in lowes one years ago and the appliance is damage four time. The service is horrible, because they fixes de the appliance but it's damage again and they said me will not replace the appliance. I will never buy anything in lowes again.
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Author
Location
Deltona, Florida
Reason of review
Bad quality
Review #890262 is a subjective opinion of poster.
0 comments

Lowes in Grand Forks, North Dakota - No more with Lower's

I designed a deck with lower's software online, the materials cost is about $2000. I went to the local store asking for help. I was told that someone will come my house to check it next Monday. However, nobody showed up the whole next week, so I guess they will never come, I planed to build the deck by myself at that time. After three weeks I got one call, said he will come my house to check my deck design, if I still want. OK, I want to know how much I need to pay, and how good the designed deck will be. Guess what, the guy did not tell me about the deck strong or not, he asked me for $10,000 to build it!
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Author
Location
Grand Forks, North Dakota
Reason of review
Poor customer service
Review #890219 is a subjective opinion of poster.