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Lowes - Manager Review

1.0
Details
Hi my name is dallas lewis i worked for lowes at 1671 i returned to work after burrying my mother an i also fell an got hurt thst day before i could find a manager to tell them i was fired for a vest incident that happened a month ago an it wasnt my fault because 4 other employees saw a manager getting my vest from my locker an all of this happened the day after i burried my mom the mangers joe daft an joe stroud have no compasion for there employees an would not answer my question on why an the reason after at the time of the vest i was giving a vebral warring
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2 comments
Anonymous
#1289137

Huh?

What?

This is a long run-on sentence with poor grammar and poor punctuation.

OP, exactly what do you want Lowe's to do about your complaint?

Anonymous
#1289140
@Anonymous

Thanks for pointing out the obvious. We'll all rest easy now that you have brought this to our attention.

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Review
#1009096 Review #1009096 is a subjective opinion of poster.
Service
Lowes Manager

Lowes Rebate Review

1.6
Details
I submitted a rebate form for the appliances I purchased and they said the appliances did not comply with rebate which was not true.
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Review
#1008472 Review #1008472 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER

1.0
Details
DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time from work on two separate occasions to meet techs and paid an electrician to dispel the findings of these incompetent techs, I was told yesterday parts need to be ordered and I will need another service call. I was also told I have to have 4 service calls 30 day apart before I can receive a new dishwasher, and even after the six or so months I may go without a working dishwasher Lowes warranty states the can replace with a rebuilt model. They have taken no responsibility for the two errors already made and do not seem to care that I have a new dishwasher that is not operational or my expenses to hire electrician to dispel the myth that the outlet is compromised. DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER
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Review
#1007920 Review #1007920 is a subjective opinion of poster.
Product
Lowes Dishwasher Warranty
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$888

Lowes in Southborough, Massachusetts - Deplorable customer service

2.7
Details
My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th. We decided to buy the dishwasher and wait until the 30th. About a week later Lowe's notified us that we would again have to wait until at least the 15th of February, we again agreed to wait. In the meantime, we received a bill from Lowe's credit card which stated the due date for the dishwasher was the 15th of February. We called the Hadley, Massachusetts and spoke to Heather, store manager, and explained that we were not going to pay for something we had yet to receive. What if the merchandise was damaged or did not work when we received it, are we obliged to then again pay for something we did not have? All Heather had to do was cancel the original purchase and have us buy the dishwasher again which would have deferred our bill for another month, but Heather stated there was nothing she could do. We then decided to cancel the order all together. Since then we have bought another dishwasher from Home Depot from a very helpful sales lady. FYI we will be delivered of a new dishwasher on Saturday. Do not buy anything from Lowe's.
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2 comments
Anonymous
#1294185

Commentor, you didn't seem to get the original poster's message did you Einstein.

Maybe Lowe's is not responsible for the back order, but the customer sure of *** isn't. Lowe's could of remedied the situation by canceling the original order and then re-charging it and they still would of had a had a happy customer.

Anonymous
#1286889

Delays like this can happen no matter where you buy an appliance that isn't in stock. Stores will order the appliance from the manufacture and provide a due date based on information provided by the manufacturer.

Unfortunately the manufacturers will occasionally backorder an appliance and the store has no clue this is happening until the truck shows up without the appliance.

All this has nothing to do with the credit extended by the credit company that issues Lowes credit cards. In the future purchase in stock appliances if you need them right away.

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Review
#1007666 Review #1007666 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Extremely poor customer service
Reason of review
Bad quality

Short Review on February 13, 2017

Bad customer service on warranty
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Review
#1007458 Review #1007458 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Delivery of Dishwasher Gone Awry!!

Update by user Feb 12, 2017

Addition to first paragraph: Purchased dishwasher on 2/10. Original delivery time was setup for next day 2/11.

Original review posted by user Feb 12, 2017

I purchased a dishwasher from Lowes on Friday, 2/10. It was set up for delivery only. I was told someone will call me that night to set up the time of delivery. I never received the call so I called the store the next day and was told my window was between 3:00-5:00. I also found they had my phone number wrong. No wonder I didn't get a call. I was told the number was corrected. They also gave me a number for the delivery company. Close to 5:00, no one shows up. I called the company and was told the they showed the driver had already been to my house. They even described my house. I had been home since 2:30. No one ever rang my door bell. I guess they tried to call me on the wrong number, no answer, so they kept going. The company said the driver was already gone for the day and won't be able to return. I called Lowes and was told by the manager they would get the dishwasher delivered that night. After calling and calling and calling the store, I kept getting the run around. I had to drive to the store. I spent a almost an hour with the manager, Adam, trying to get it resolved. I was finally told it would be the next day before they can deliver. I found out my phone number had never been updated. I had to stand there and make sure it got corrected. They tried to give me a window of 9:30am-12:00 and I said no because I was at church from 8:00-9:30 a.m. I begged them to not send anyone before 11:00. I was assured they would relay this to the delivery company. As I am in church, my phone is silent, but I noticed calls coming in right at 9:15 from the delivery company and Lowes. I called after church and found out the delivery people were at my house at 9:30. I was floored! I called the delivery company and was told Lowes never told them I needed a later window. Needless to say, I am now stuck with having to wait all day for a another delivery between 1:00pm and 4:00. I am so stressed and upset and will think twice about purchasing another major appliance from Lowe's again. The communication is horrible between customers and their staff and contractors.
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Review
#1006915 Review #1006915 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Store credit via gift card, etc. for time loss and inflicted emotional stress by store staff.

Lowes Delivery Service Review

3.2
Details
Purchased out of stock stove last Sunday(6 days ago) & scheduled for delivery today. They tried delivering floor model Monday. Now today they tell me they didn't know about delivery for today & cant do it til tomorrow.
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Review
#1006452 Review #1006452 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Billings, Montana Province - LED LANDSCAPING BULBS

1.5
Details
I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones. Lowe's will no longer be getting any of my business or any body that I know. I've never been treated so poorly and told they can no longer warranty anything. That you as the consumer are now having to call the manufacturer and deal with them yourself. If Lowe's is not going to stand behind the products they are selling then they should close the doors as customers will surly find somewhere else to go. All this over $14 worth of lights. I hope that this was worth it losing valuable customers like this. I'm now wondering about all the new appliances we just purchased how are we going to be treated if and when there is a problem.
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2 comments
Anonymous
#1294197

The previous anonymous commenter must be a Lowe's employee. or better yet a store manager trying to educate this consumer on warranty's work. It sure makes me want to go a buy some LED bulbs at l Lowe's.

Anonymous
#1285312

You obviously have no idea of how a warranty works. Did you bother reading the warranty that came with the bulbs?

Did it say to return the bulbs to Lowes or did it say to return them to the manufacturer for replacement? I can guarantee it didn't say to take them back to Lowes. It is the manufacturer that stands behind the products they make with a warranty, not the retail store. Lowes shouldn't be blamed for your inability to follow directions.

As far as your appliances go, they are also covered by a MANUFACTURERS warranty.

The manufacturer will REPAIR them if a defect occurs. Don't expect Lowes to replace them.

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Review
#1006307 Review #1006307 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Would rate zero stars if i could
Cons
  • Bad customer service with attitude
  • Disinterest on the part of lowes employees
  • Rude customer service associate
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Tags
  • Lowes Customer Service

Lowes Customer Care Review

Dont buy Bosch its total *** & so is lowes customer service! Allen's appliance repair is *** too!
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Review
#1004914 Review #1004914 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Samsung Electronics Refrigerator Review

1.2
Details
Customer service is terrible. No fair resolution to a malfunctioning refridgerator. Were told we were to recieve a replacement unit by lowes appliance. Now they reneged on that promise. A long talk with the store manager resulted in no resonable resolution. The interior lights due not function at all and samsung will not repair the lighting. They say they have no one to service the unit. We recieved an Email from Samsung stating we will recieve a new unit. Now Lowes will not srand by the promises made. Good bye lowes, with this kind of customer service you should no longer be in business.
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3 comments
Anonymous
#1285588

Resolved!

Anonymous
#1284635

Samsung sent you an e-mail stating that you will receive a new unit, so exactly what are you complaining in the first place?

Anonymous
#1282969

Why are you mad a Lowes. Your post says Samsung sent you an e-mail saying they would replace your refrigerator. Why aren't you complaining about Samsung, the manufacturer who is responsible for the warranty?

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Review
#1004409 Review #1004409 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Damaged or defective