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Lowes in Hammond, Louisiana - 69 Days and Counting

1.7
Details
We order on the web with delivery, it never came, they told us to just come to the store and pick it up and when we went to pick it up in the store , they did not have it. We had to find it elsewhere. I asked for a refund and received it, but I am STILL waiting for "Senior Store Management" to refund the delivery charge. Really? I have NEVER dealt with such a run around from a company as big as #Lowes ever before, it is shocking and completely disappointing, I will not EVER shop online with them again, and it has tainted my view of them in person as well. I will not let this go, it is just wrong.
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1 comment
Anonymous
#1290299

Since you bought this on-line, you obviously used a credit card. Just contact your credit card company and challenge the charge. Do it soon as you only have a limited time to challenge a charge.

Review
#1009903 Review #1009903 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

Lowes do not care about their customers!

1.4
Details
My family and I have had 4 weeks of turmoil, due to a Lowes’ sub-contractors inability to measure a 17’ x 15’ 6” room for a carpet. We ordered a carpet for our basement in the end of November/ beginning of December. The installers came and measured the room. When the carpet came in, we had initially arranged a date for the install, just before Christmas. Soon after arranging this date, we realized that we could no longer be available on that date, and called Lowes to re-schedule the install to 8am on 9th of January. However, my wife was leaving home one day before Christmas, and the carpet installers turned up with our carpet, apparently Lowes’ hadn’t told them of the change of date. The installer tried to convince my wife to let him install the carpet there and then, and told her it would only take an hour to install, but my wife told him that she was just leaving our house, and besides, we hadn’t cleared the room of furniture. The installers left. 9th Jan – The installers arrived at 8am, but shortly after arriving, they told me that there was a problem, that they didn’t have enough carpet. It turns out that the installer, who measured our room, got it wrong. The installers were talking amongst themselves, and were facetiming (or skyping) a conversation to the original installer who had measured the room, they then went and sat in their van until the original measuring guy, arrived, then they went into my basement again, and proceeded to measure the basement another 15 - 20 times. In the end, I had to tell them to stop, and pointed out that the room is 17’ x 15’ 6” and couldn’t change it’s size. I then asked them what they were going to do. They told me that they would have to special order some more carpet, to finish the room, but would install some of the carpet that day. They then fitted the carpet pad, and one 17’ x 12’ section of carpet (leaving a 3’ 6” x 17’ section, un carpeted) – this whole process took 4 hours! Before they left, I tried to find out how they were going to fill the strip that was left, they told me “don’t worry, we’ll order the carpet, and we’ll make it OK straight away, once the carpet is in” ….. but they wouldn’t give me any details. We had to leave our furniture out of the basement, in order to allow the rest of the carpet to get re-fitted. 16th Jan – We hadn’t heard anything about the new piece of carpet, so I had to go to the store to see what was going on. The carpet salesman (Jay) was very helpful, and pulled up the order on his screen. The only info on the carpet, was that the “due” date was 26th of Jan. However, I noticed that the amount ordered was 60 sq ft. This meant that in order to fill the 3’ 6” x 17’ strip in my basement, 4 small pieces of carpet would have to be stuck together (3x 5’ and one 2’ scrap). I told Jay this was unacceptable, we then went to see the duty store manager, I drew pictures and explained the same to him, he told me that he would bring it up with the “install team” and they would get in contact with me. Over the next week, I had many phone calls and visits to the store including to the carpet sales, installation team and one of the managers there, and to the installers, and had to explain my situation many, many times. The installation company actually wanted to come out to my property yet again to measure. I told them that there was no way that they needed to measure that room anymore. Eventually, the store agreed to order a bigger size of carpet. I had to follow up a few times to find out the status of the new carpet. 28th Jan – We get an automated phone call from the store, telling us that the carpet was in. 30th Jan – I called the store and got put through to the “install team” and spoke with Laurie. Laurie was quite rude with me, and basically told me that the installers had been called and they would schedule me, and not to pester them for details. She didn’t really seem to care that our house had been turned upside down for over 3 weeks at this stage. 1st Feb – I went to the store again, and this time spoke with one of the install team called Matt. Matt wasn’t as rude as Laurie, and called the installers whilst I was there. They told him that they “might be able to “fit me in” on Friday the 10th of Feb! I told Matt that this was unacceptable, that not only had I lost my home office since the 8th of Jan, but that we have also been trying to live with the entire content and furniture of my basement, spread throughout my house! Matt told me that they would try to “move things around” and would call me back. I also pointed out to Matt, that despite having “all seams must be taped” written all over the stainmaster carpet cushion, none of the cushion seams had in fact been taped. Both the carpet sales team in the sore and Matt, agreed that that should be the case, and he informed the installers that the seams would need to be taped. I spoke with Lowes customer care, on a couple of occasions, and various people in store expressing my concerns and disappointment in Lowes customer care. I received a call from the installation company, telling me that they would; “be at my house between 9am and 11 am on Friday the 3rd of Feb, to fully tape all carpet cushion seams (including the seams beneath the strip of carpet that was already laid, and to install the remaining carpet. 3rd Feb – I took another morning off work to ensure the rest of the install went OK. At 10am, the installers still hadn’t arrived, I called their contact (Mo) to find out what was going on, but got voicemail, I left a message. The installers eventually showed up at 10.30. I told them that I had had to leave at 11am, as I had to travel to a meeting for 12. They told me that they would be finished by then, which surprised me as I believe there was more than 30 mins of work. I let them start to work, and went down after 10 mins, I checked to see if they had taped the carpet cushion seams and they had just stuck a 2ft piece of tape over part of the seams that were showing. I told them that that was unacceptable, and that all of the cushion seams should be taped. They tried to tell me that there was no need, but I pointed out that the carpet cushion has the instructions printed all over it, as does the Stainmaster website, and this requirement had also been confirmed by the store carpet sales team, and installation team. The installers then told me that they would “tape all of the seams” after another 5 mins, I went back downstairs to check, they said they had taped all of the seams, I asked to look at the seams under the carpet, and all they had done, was to stick another 2ft strip of tape onto each seam under the carpet. So in total along each 15’ 6” seam of carpet cushion, there was 2x 2ft sections of tape, the rest was untapped. I again told them that this was unacceptable, they told me that they would fix it. It was now 10.50, I told them that there was no way that they could tape all of the seams (correctly) and fit the remaining strip of carpet in 10 mins. I told them that I could not stay past 11am, and therefore they would have to leave. I had many phone calls throughout the day with various people, including the store install team, and various managers, including several calls with the Newmarket store manager (Ed). Ed’s suggestion was to get the installers back on Monday (12-1) with their boss, and one of the managers from the store, to supervise the installation. I told Ed, that as I am self-employed, and have already lost many hours of work through two previously botched up installs, and much time wasted trying to resolve the problems with the install, I therefore couldn’t afford to have any more time off work. I suggested that either the installer come over the weekend, or the store should arrange some alternative, local carpet installers to finish the install. Ed told me that they couldn’t do that, as Lowes “has a commitment to it’s installers”, this statement made me exceptionally mad. I pointed out to Ed that I thought that Lowes should value it’s customers that have been messed around through no fault of their own, and actually through the fault of Lowes’ installers. I read the following Lowes’ statement from Lowes’ website to Ed: Lowe's Vision: We will provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement. At Lowe's, we take great pride in a culture built on more than 60 years of exceptional customer service. I told Ed, that enough was enough, I couldn’t afford to lose any more work myself, and would therefore source my own, local carpet installer over the weekend, and would send him the bill for the installation work, including my lost wages, due to the exceptionally bad Lowes customer experience that I had been given. I then phoned a local carpet store, who put me in contact with their contract, carpet installer. I called him and arranged for him to come and look at the job, on Sat the 4ht of Feb. 4th Feb – Carpet installer arrived, and told me that he could tape the seams and finish the install off the next day (Sunday) at 9.30am. 5th Feb – Carpet installer arrived, tapped all of the carpet cushion seams and finished the carpet install. I went to Lowes, told the carpet sales team (Jay) and their manager (Joe) what I was doing. They gave me the carpet. I am self employed, and therefore lost money when every I was having to deal with Lowes, my personal losses from dealing with Lowes (including lost wages, cost of paying my own local installer etc) totalled - C$2,543 Please note, that the above does NOT include, my personal time wasted over the weekend (as I was not scheduled to work), nor does it include the inconvenience, of my family and myself, having to live with a house full of basement furniture spread around our house for 4 weeks, nor does it include the loss of one of our two bathrooms for 4 weeks. I cannot stress enough, just how amazed and disappointed I am, that a Lowes store manager, places his “commitment to his stores contractors” ……… far ahead of his commitment to his customers! Especially when it is his customers and their families who are being messed around!
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2 comments
bobavery
#1299247

At least you got 'some' carpet. They didn't show up with carpet (duh), ripped out 2/3rds of it, went back to the store for the carpet (wasting time) and.....oooops, out of stock.

Like replacing a roof, but not showing up with new shingles.

Anonymous
#1294172

Sorry to see of your trouble with this company. However, going with a large conglomerate which constantly turns over employees should have been a clue from the start. You very likely overpaid for the carpet and and deprived the local carpet store owner of a sale as well.

You are also, lucky the the re-ordered small pieced matched as the normally carpet that is ordered from a second mill run, will not match up with the original carpet.

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Review
#1009830 Review #1009830 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Zero customer comittment
Loss
$2500

Lowes - Manager Review

1.0
Details
Hi my name is dallas lewis i worked for lowes at 1671 i returned to work after burrying my mother an i also fell an got hurt thst day before i could find a manager to tell them i was fired for a vest incident that happened a month ago an it wasnt my fault because 4 other employees saw a manager getting my vest from my locker an all of this happened the day after i burried my mom the mangers joe daft an joe stroud have no compasion for there employees an would not answer my question on why an the reason after at the time of the vest i was giving a vebral warring
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2 comments
Anonymous
#1289137

Huh?

What?

This is a long run-on sentence with poor grammar and poor punctuation.

OP, exactly what do you want Lowe's to do about your complaint?

Anonymous
#1289140
@Anonymous

Thanks for pointing out the obvious. We'll all rest easy now that you have brought this to our attention.

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Review
#1009096 Review #1009096 is a subjective opinion of poster.
Service
Lowes Manager

Lowes Rebate Review

1.6
Details
I submitted a rebate form for the appliances I purchased and they said the appliances did not comply with rebate which was not true.
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Review
#1008472 Review #1008472 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER

1.0
Details
DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time from work on two separate occasions to meet techs and paid an electrician to dispel the findings of these incompetent techs, I was told yesterday parts need to be ordered and I will need another service call. I was also told I have to have 4 service calls 30 day apart before I can receive a new dishwasher, and even after the six or so months I may go without a working dishwasher Lowes warranty states the can replace with a rebuilt model. They have taken no responsibility for the two errors already made and do not seem to care that I have a new dishwasher that is not operational or my expenses to hire electrician to dispel the myth that the outlet is compromised. DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER
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Review
#1007920 Review #1007920 is a subjective opinion of poster.
Product
Lowes Dishwasher Warranty
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$888

Lowes in Southborough, Massachusetts - Deplorable customer service

2.7
Details
My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th. We decided to buy the dishwasher and wait until the 30th. About a week later Lowe's notified us that we would again have to wait until at least the 15th of February, we again agreed to wait. In the meantime, we received a bill from Lowe's credit card which stated the due date for the dishwasher was the 15th of February. We called the Hadley, Massachusetts and spoke to Heather, store manager, and explained that we were not going to pay for something we had yet to receive. What if the merchandise was damaged or did not work when we received it, are we obliged to then again pay for something we did not have? All Heather had to do was cancel the original purchase and have us buy the dishwasher again which would have deferred our bill for another month, but Heather stated there was nothing she could do. We then decided to cancel the order all together. Since then we have bought another dishwasher from Home Depot from a very helpful sales lady. FYI we will be delivered of a new dishwasher on Saturday. Do not buy anything from Lowe's.
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2 comments
Anonymous
#1294185

Commentor, you didn't seem to get the original poster's message did you Einstein.

Maybe Lowe's is not responsible for the back order, but the customer sure of *** isn't. Lowe's could of remedied the situation by canceling the original order and then re-charging it and they still would of had a had a happy customer.

Anonymous
#1286889

Delays like this can happen no matter where you buy an appliance that isn't in stock. Stores will order the appliance from the manufacture and provide a due date based on information provided by the manufacturer.

Unfortunately the manufacturers will occasionally backorder an appliance and the store has no clue this is happening until the truck shows up without the appliance.

All this has nothing to do with the credit extended by the credit company that issues Lowes credit cards. In the future purchase in stock appliances if you need them right away.

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Review
#1007666 Review #1007666 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Extremely poor customer service
Reason of review
Bad quality

Short Review on February 13, 2017

Bad customer service on warranty
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Review
#1007458 Review #1007458 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Delivery of Dishwasher Gone Awry!!

Update by user Feb 12, 2017

Addition to first paragraph: Purchased dishwasher on 2/10. Original delivery time was setup for next day 2/11.

Original review posted by user Feb 12, 2017

I purchased a dishwasher from Lowes on Friday, 2/10. It was set up for delivery only. I was told someone will call me that night to set up the time of delivery. I never received the call so I called the store the next day and was told my window was between 3:00-5:00. I also found they had my phone number wrong. No wonder I didn't get a call. I was told the number was corrected. They also gave me a number for the delivery company. Close to 5:00, no one shows up. I called the company and was told the they showed the driver had already been to my house. They even described my house. I had been home since 2:30. No one ever rang my door bell. I guess they tried to call me on the wrong number, no answer, so they kept going. The company said the driver was already gone for the day and won't be able to return. I called Lowes and was told by the manager they would get the dishwasher delivered that night. After calling and calling and calling the store, I kept getting the run around. I had to drive to the store. I spent a almost an hour with the manager, Adam, trying to get it resolved. I was finally told it would be the next day before they can deliver. I found out my phone number had never been updated. I had to stand there and make sure it got corrected. They tried to give me a window of 9:30am-12:00 and I said no because I was at church from 8:00-9:30 a.m. I begged them to not send anyone before 11:00. I was assured they would relay this to the delivery company. As I am in church, my phone is silent, but I noticed calls coming in right at 9:15 from the delivery company and Lowes. I called after church and found out the delivery people were at my house at 9:30. I was floored! I called the delivery company and was told Lowes never told them I needed a later window. Needless to say, I am now stuck with having to wait all day for a another delivery between 1:00pm and 4:00. I am so stressed and upset and will think twice about purchasing another major appliance from Lowe's again. The communication is horrible between customers and their staff and contractors.
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Review
#1006915 Review #1006915 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Store credit via gift card, etc. for time loss and inflicted emotional stress by store staff.

Lowes Delivery Service Review

3.2
Details
Purchased out of stock stove last Sunday(6 days ago) & scheduled for delivery today. They tried delivering floor model Monday. Now today they tell me they didn't know about delivery for today & cant do it til tomorrow.
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Review
#1006452 Review #1006452 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Billings, Montana Province - LED LANDSCAPING BULBS

1.5
Details
I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones. Lowe's will no longer be getting any of my business or any body that I know. I've never been treated so poorly and told they can no longer warranty anything. That you as the consumer are now having to call the manufacturer and deal with them yourself. If Lowe's is not going to stand behind the products they are selling then they should close the doors as customers will surly find somewhere else to go. All this over $14 worth of lights. I hope that this was worth it losing valuable customers like this. I'm now wondering about all the new appliances we just purchased how are we going to be treated if and when there is a problem.
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2 comments
Anonymous
#1294197

The previous anonymous commenter must be a Lowe's employee. or better yet a store manager trying to educate this consumer on warranty's work. It sure makes me want to go a buy some LED bulbs at l Lowe's.

Anonymous
#1285312

You obviously have no idea of how a warranty works. Did you bother reading the warranty that came with the bulbs?

Did it say to return the bulbs to Lowes or did it say to return them to the manufacturer for replacement? I can guarantee it didn't say to take them back to Lowes. It is the manufacturer that stands behind the products they make with a warranty, not the retail store. Lowes shouldn't be blamed for your inability to follow directions.

As far as your appliances go, they are also covered by a MANUFACTURERS warranty.

The manufacturer will REPAIR them if a defect occurs. Don't expect Lowes to replace them.

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Review
#1006307 Review #1006307 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Would rate zero stars if i could
Cons
  • Unwillingness to offer assistance
  • Disinterest on the part of lowes employees
  • Rude customer service associate
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Tags
  • Lowes Customer Service