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3 comments
1.0
Details
Since May through July, we moved to a new home in Clinton, Utah and we have many home-improvement projects so we very often to go the Lowes in Clinton to purchase items for said project. We have had trouble with some items purchased, because they were missing parts and...
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Anonymous
#1190000

Lowes is notorious for their employees lacking proper training and in most cases the higher you go the less they actually know about the job. It does not help that they run on...

Author
Location
Payson, Utah
Cons
  • Weak product knowledge
  • Manager conduct
  • Help from employees
Reason of review
Poor customer service
Review #884638 is a subjective opinion of poster.
0 comments

Lowes in Fort Wayne, Indiana - Poor to no service.

1.4
Details
We purchased a freezer on 8-16-15. The freezer isn't even a year old and ice forming on the inside (frost free). Called Lowes about repair, they set up a service call with "their" people who are the only ones in the Ft. Wane area that handles their repair. Unknowing to me I was told that Whitsman did their service. After the third service call no one even showed up!! After talking to management again they said " we will call someone. Guess who (their service people) again1 Really? I would think after all the trouble and since it's only 11 months old something else should be done. Better employee training sure would help! Telling everyone that I know not to deal with Lowes.
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Author
Location
Fort Wayne, Indiana
Cons
  • Rip off
  • Training on warranties
  • Awful customer service
Reason of review
Bad quality
Loss
$821
Preferred solution
Full refund
Tags
Review #884533 is a subjective opinion of poster.
0 comments

Short Review on July 17, 2016

1.4
Details
The staff is inadequate i will never shop there again!! Gateway Overlook dont waste your money
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Author
Location
Columbia, Maryland
Reason of review
Poor customer service
Review #884058 is a subjective opinion of poster.
1 comment
My lowe's delivery driver was getting ready to install my 3rd frig from lowe's, lowe's had to repair my copper water line the last time i got a refrigerator delivered, this driver see's the repair , says it's mold and pulls it off as i'm telling him, that is not mold...
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Anonymous
#1186254

The Lowe's driver obviously has no experience with copper plumbing. When copper oxidizes, it first turns dark brown (like a copper penny), and then if left undisturbed into a ...

Author
Location
Pekin, Illinois
Reason of review
Poor customer service
Review #883971 is a subjective opinion of poster.
0 comments

Short Review on July 14, 2016

3.5
Details
Same thing with me. I have my sales tax exemption certificate. My tax id and the rep still said this is not what they need. For same documentation I presented and Home Depot, Walmart and SAMs club they gave me the tax exemption status immediately without any problem.
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Author
Location
Springfield, Missouri
Reason of review
Poor customer service
Review #882514 is a subjective opinion of poster.
0 comments

Samsung Washer And Dryer Review

4.1
Details
First and last time I order a product online. At check out it says someone will contact me to set up a delivery time. Instead, Randy called with an attitude telling me "So do you not want the washer and dryer anymore? We have stuff to do" and continued being a complete *** through the whole 8am call making me feel like spending my money at Lowes was an inconvenience for him!
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Author
Location
Grapevine, Texas
Reason of review
Poor customer service
Review #881595 is a subjective opinion of poster.
1 comment
After today, if there were any way to give negative stars to the Billings, Montana Lowe's store-- I would!! On June 30, I contacted the Appliance Department at Lowe's about purchasing a GE Washer and Drier set that were on sale. I spoke with a customer...
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Anonymous
#1184929

Realistically, the Home Depot probably gave your product that was already sold to someone else that wasn't marked. I have worked in both HD and Lowes in the appliance departme...

Author
Reason of review
Poor customer service
Review #881507 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review

I Can"t say customer service was bad because we never found anyone to help us . We will stick with Home Depot they have always had someone for each department
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Author
Location
Orlando, Florida
Reason of review
Poor customer service
Review #881096 is a subjective opinion of poster.
0 comments

Lowes - Review in Supermarkets and Malls category from Tucker, Georgia

1.9
Details
My husband and I purchased a new fridge, oven, and dishwasher in May. Our fridge, when delivered had a bunch of dents and dings in the front right door. I immediately called and was told by a appliance manager he was ordering us a new door and should be there in a few weeks. We never heard from him. Being that it's July now we called- Conyers Georgia and spoke to Daniel in appliances who was nice on the phone but unfortunately gave us the run around- my husband ended up having to go up to the store after not getting anything accomplished over the phone- he was told a door would be delivered in a few days that they had new fridges in the back. When we got our door after it was installed 15min after the delivery men left our door alarm to our fridge started going off...we made a lot calls that day... Nobody wanted to come back out- I made a appointment with the warranty we got on the fridge to come back out 3days away- another for the next day to "look into it"-lets just say it took my husband having to tell lowes that he was going to bring the entire fridge to lowes and drop it at the front door and cause a scene to get someone back out- and they didn't show back up until after dark 930pm this was after he had to make a second phone call and was also disconnected. After the alarm had been fixed my husband stated to the guy that fixed the issue the door is now not on our fridge properly it's actually slightly off and not flush- the man that was sent out agreed we were sent a messed up door and we were told our door was actually the display door off the sales floor!!!!!!! NOT A NEW DOOR. We spent a lot of money at lowes not just buying our appliances but other things as well.... After this is said and done it is the last time we will ever purchase from lowes. I work with customers on a daily basis and this would never happen at my job
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Author
Location
Tucker, Georgia
Reason of review
Damaged or defective
Review #880973 is a subjective opinion of poster.
0 comments

Lowes - Forced Air 50 Gallon Electric Water Heater Purchased in 2012

1.0
Details
I purchased this POS in 2012 and have had service calls on it 4 times. Every year, like clockwork, the unit goes into a an error cycle of attempting to run 3 times, stops and tries to restart, then shuts down and goes into error mode. Eventually, it will try and reset itself, and does the same thing. We lose hot water, I call for replacement parts from the number on the tank and pay for a service tech to replace them. Then it works for a year and we start the cycle over. I'm never buying ANY appliances from Lowes again. I'll go with contractor recommendations or the local heating and cooling company that does the repairs. *** unit sold by Lowes. Shame on them.
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Author
Reason of review
Bad quality
Review #880838 is a subjective opinion of poster.