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1 comment
Average size bath remodel - should be fairly simple. Nope - Nothing short of a fiasco and a nightmare. You're fed a bill of goods about how Lowe's stands behind their products and customers. They really do not. They are trained to say "I fully understand how you feel"...
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Anonymous
#1494883

The same happened to me!

Author
Location
Hoboken, New Jersey
Reason of review
Poor customer service
Review #865368 is a subjective opinion of poster.
1 comment
Lowe's refuses to install a particular flooring in my home. I asked if they had an installer I could call. "Sorry against policy". Feel like they just left me hanging. Called Home Depot. No problem. Guess who I'm buying my flooring from. I don't understand why Lowe's...
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Anonymous
#1177876

Too bad you did not use more of those words to go into detail but WHT you are trying to describe. Just because you know and went through it, doesn't mean random peons like my...

Author
Location
Orange City, Florida
Reason of review
Order processing issue
Review #864848 is a subjective opinion of poster.
0 comments

Lowes Countertop Installation Review

I recently had my countertops replaced by Lowes, Biggest mistake of my life. The man didnt measure correctly so a couple of hour job turned into a month. They rescheduled atleast 4/5 times. Its finally finished amd still not right, drawers wont open, cabinets are falling apart. This is a mess.
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Author
Location
Ackerman, Mississippi
Reason of review
Bad quality
Review #863653 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review

2.8
Details
At the north may Lowes okc. Thrre wonem working paint counter. No one acknowledeg you are present and waiting. Really good at ignoring customers. lowes should train better on customer service.
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Author
Location
Honolulu, Hawaii
Reason of review
Poor customer service
Review #863404 is a subjective opinion of poster.
0 comments

Lowes in Toronto, Ontario - Product not in stock.

Place an order for Grill and gas tank. Received only the tank and after 3 days later call for order status. and found item is not in stock. Why would system online display items are in stock but its incorrect. I had many other deal at the time when i picked this for an order . Now missed all great deal with lowe's and other stores. I was told by the store manager when we place an order we have to take this kind of risk, nothing they can do about this. Wish they would have compensate my lost and offer some other Grill with reasonable cost. horrible service, Retail store don't want to be accountable for online mistake.
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Author
Location
Toronto, Ontario
Reason of review
Problem with delivery
Loss
$170
Preferred solution
Price reduction
Review #862800 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review

5.0
Details
I got some amazing help at Hopkinsville, KY location. Mike was his name . He was super helpful with gathering and loading the wood I needed considering I had my baby with me . It was greatly appreciated .
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Author
Location
Clarksville, Tennessee
Reason of review
Good customer service
Review #861444 is a subjective opinion of poster.
0 comments

Lowes in West Babylon, New York - Worst customer service I have ever had to deal with,Never received order

1.0
Details
Ordered a back yard wicker set and was sent an email telling me it was to be delivered on Saturday 6/4/16 and then got a call the day before to confirm stayed home all day and did not receive order ,spent hours on phone with customer care then trucking company who blames the store and store blames delivery company then store has no idea what to do then customer care is also unable to help and we still have no idea where or when we will get our set.the customer service at lowes is the worst,they have no people skills.
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Author
Location
West Babylon, New York
Cons
  • Customer service was the worst
  • Indifference to complaint
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #860078 is a subjective opinion of poster.
0 comments

Husquvarna 42 Inch Lawn Tractor Review

1.0
Details
Just recieved my tractor at 10:00 at night thanks lowes!!!
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Author
Location
Wallingford, Connecticut
Reason of review
Problem with delivery
Review #860069 is a subjective opinion of poster.
0 comments

Lowes Delivery Service Review from Wallingford, Connecticut

1.0
Details
I ordered a lawn tractor on Monday May 30th, 2016 and had a scheduled delivery date for the following Saturday. Its now nearing 9:00 p.m. and my scheduled delivery time was between 2-4 p.m and still haven't received the tractor. With no phone call at all i had to track down the company myself whi delivers for lowes and see when they're coming! Without a doubt this is the most unprofessional company ive ever dealt with in my life im completely dissatisfied with they're delivery crew and they need to do something about it immediately! Sincerely pissed off customer Thomas Pelletier.
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Author
Location
Wallingford, Connecticut
Reason of review
Order processing issue
Review #860045 is a subjective opinion of poster.
2 comments
On July 2012 I bought a samsung refrigerator at the Hammer lane store in Stockton. Since then I have called the warranty department four times to fix it. First it wasn't cooling. Second the ice cubes were not coming out. Third the ice cubes were not coming out. Forth...
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Anonymous
#1168858

Your complaint is with Samsung, not Lowes. I'm assuming you have the extended warranty which is doing exactly what it's there for, fixing your fridge. Ice makers are the #1 is...

Author
Location
San Jose, California
Pros
  • Good response
Cons
  • Bad product
Reason of review
Reliable warranty
Review #859398 is a subjective opinion of poster.