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Lowes - Rude customer service and wrong count on their products

3.8
Details
I ordered blue Christmas lights online, the website stated there were 9 in the store. As the site stated I had to order in bulk of 5, so I did. I get a call from Lowes, but being at work I had to step out of the office to return the call. I call Lowes back she girl Ashley from Leander Lowes tells me in these exact words. "We only have two in the store so that's what I charged to your card being you didn't answer and I got your voicemail..." Um NOOO you do not charge my card for what I did not approve regardless if you did not get in tough with me right away. Update your system and refund me card now. Her attitude was a disgrace to Lowes and she needs to move on from customer service.
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Review
#984549 Review #984549 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Why does lowes not care about families anymore

4.8
Details
I remember when lowes told everyone family was the back bone of the hard workers . Well you took away christmas and holiday gift cards or the little extra bonus money the employee youst to get. Then you envoked the seven year no raises what is up with this. People need raises the economy stinks and family should always come first. why would you have an employee only party at lowes not a husband and or significant other spouse envite for store of year party with food and dancing are you trying to break up home by allowing husbands and wives to be single and dance and play games you are so foolish childish not to remember family first. I was so excited my husbands store made store of the year he told me the other employees had to serve the employees lunch i was cool with it until i seen music and dance and party fun and guess what no families just employee made me feel like family don't matter .
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Review
#984299 Review #984299 is a subjective opinion of poster.
Pros
  • I love most employees and such
Cons
  • Family do not count this bothers me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Ithaca, New York - Don't ask where anything is

4.7
Details
If you ask where anything is, chances are high, you will be sent on a wild goose chase. " Oh yes, its' over in aisle 21" BULL ! I think they just make *** up. OR, they will tell you that they don't have it, when in fact : THEY DO ! Everyone is nice, at least, nice but uninformed. The store is well-organized, so go look for yourself if you want to find anything. Having to write at least on hundred words here is truly a pain in the butt, so I am dragging it out as much as I can, I hope that you understand my frustration with this *** requirement.
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Review
#984013 Review #984013 is a subjective opinion of poster.
Pros
  • Staff
Cons
  • But not their knowledge of the store
Reason of review
Poor customer service

Lowes - PAIN IN THE *** AS USUAL!!

1.0
Details
As usual a nightmare!! Nearly every interaction with Lowe’s turns into a pain in the ***. It really sucks that we are forced to use them as they are the only large hardware store in town. Home Depot is more than 30 minutes away-the drive is feeling shorter every time I visit Lowe’s. As I have renovated my father’s home over the last several months I have spent thousands at Lowe’s on roofing, composite decking, plumbing, wiring, appliances, etc. Today I went in to pick up some insulation and a miter box table. When I got up to the cash register to pay the bloodshot, glazed over, half open, “Stoned” look of my cashier Chad at the ProDesk checkout should have told me there would be problems yet again. Dad ran his card to pay but when he went to sign the stylus would not work. Chad stood there for nearly two minutes with a blank look on his face before saying “Oh that was just fixed try your finger”. Nope that did not work either. Now thoroughly confused our Stoned out buddy Chad was really stymied. Again standing around for several minutes completely unaware of what to do the cashier directly across from him evidently saw the look of Chad’s last brain cell burning out and came over to try and help him. He suggested Chad call the ‘Head Cashier’ as and my aged father growing increasingly frustrated about technology he was ready to just walk away but we couldn’t as the transaction could not even be closed out. Finally after several more minutes Adele sauntered up and her first words were “Not again” then proceeded to give my father a hard time for not understanding why the transaction could not simply be cancelled and we could leave. Adele said we had to wait for the transaction to ‘Time out’ so several more minutes passed as we waited. Dad’s leg, in a brace, was starting to get very sore and he was getting very wobbly. My dad was unable to sign so the transaction should never have gone through but sure enough it did so after timing out we wasted more time for Adele to process a refund. I HATE THIS LOWE’S location. The employees have proven over and over they are ill trained, uninformed about the products they sell, and often even where they are located in the store. I will be praying a real home improvement store comes to Port Orchard.
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7 comments
Anonymous
#1523176

If it's to the signing screen the transaction has already gone through. God himself couldn't cancel it.

Yes sometimes equipment malfunctions but that isn't the fault of the cashier no matter how stoned.

I'm sorry you had a hard time waiting out the literal 90 second time out before the physical signing option. If you think that's crazy good luck in the real world.

Anonymous
#1264097

How are you coming out ahead by getting a refund because of an equipment malfunction? Sound like you will have to drive 1/2 hour to Home Depot and 1/2 hour back. Hope the extra hour of driving makes up for the short delay you had at Lowes.

Anonymous
#1264030

If I may?

I looked, there are several locally owned stores that sell many home improvement materials within 5 - 10 minutes of the Lowe's. Perhaps giving a local merchant a chance, rather than a big box with problems?

offconsumerpissed
#1263889

You certainly seem to put the "jack" in "jacka-s-s."

jackrobertsjr
#1263900
@offconsumerpissed

I can only assume you are either a Lowe's employee or a ***-possibly both. Your comment is so intelligent lol.

offconsumerpissed
#1264017
@jackrobertsjr

Simply pointing out how asinine it is for someone to repeatedly do the same thing and expect a different result. You even included the ole "old" and "disabled" catchphrases, which show you are nothing more than a dolt trying to get people to feel sorry for you.

I can only imagine that your father is embarrassed that you are named after him. Every time he hears you talk, I imagine he wishes he would have pulled out.

jackrobertsjr
#1264573
@offconsumerpissed

It amuses me the no life trolls with nothing meaningful to offer. I'll assume you simply cannot read or are a *****.

If you did you would see they largely have a monopoly but yes thanks for trolling and your asinine attempt at wisdom. I'll offer a tip as well get a life lol.

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Review
#983337 Review #983337 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service
Loss
$500

Lowes - Misrepresentation of a Shed

1.0
Details
When I spend upwards of $800.00 on merchandise I expect to be told the truth and by a store associate that knows what they are talking about! 2 days ago I purchased a Rubbermaid Shed at a Lowe's store and was point blank, told by the cashier before I paid Lowe's in St. Petersburg, FL that the shed was in one piece and would NOT need to be constructed. The shed was delivered to my property yesterday and left in our yard in pieces by the delivery men. As I write this, my son has been constructing the shed now for 4 HOURS STRAIGHT. This is misrepresentation and my intent is to take it to my attorney daughter for review, at the very least, to determine what our next course of action should be. This is NOT acceptable! Had we known the shed needed assembly, we would not have purchased it or would have had the delivery men assemble the shed when it was delivered. DO EXPECT TO HEAR FROM US VERY SHORTLY.
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3 comments
Anonymous
#1267983

Firstly almost no shed that is sold by lowe's is ever assembled unless you take the displays, secondly why ask the cashier who are not educated about the products as it is not their position to have that knowledge. Most would know to ask the salesperson who set up the order, rather than the cashier.

Anonymous
#1267984
@Anonymous

Also you know that your "attorney" daughter can literally do nothing as it was the company who misrepresented the product but a associate who is not trained in that position, but good luck with that.

Anonymous
#1264102

Must be a huge Rubbermaid shed if your son has been working on it for 4 hours. My 7x7 shed took about an hour to put up from floor to roof.

I don't really understand how anyone can expect the shed to come fully assembled as it would be rather large to put on a truck and unload. A cashier would be the last person I would ask about a product.

Why didn't you ask a salesperson who would be a lot more knowledgable about the products they sell than a cashier would? Your time would be better spent helping your son put the shed up than sitting on the computer complaining.

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Review
#983029 Review #983029 is a subjective opinion of poster.
Product
Rubbermaid 1v29 Shed
Reason of review
Not as described/ advertised
Loss
$750
Preferred solution
Let the company propose a solution

Lowes - Don't trust online orders

3.4
Details
Ordered shower glass partition , order was comfirmed by local Lowes next day they said because of delivery location it would take 4 to 6 weeks i said no problem. well waited almost 6 weeks didn't hear form them so i called them, the reply was that order was cancel by the distributor yesterday mean while i can't finish the project so i wasted 6 weeks because of there poor busisness practices. terrible way to treat the people that keep you in buisness. Home Depo here i come. pissed off consumer ,pissed off consumer, pissed off consumer, pissed off consumer, pissed off consumer, pissed off consumer, pissed off consmer, pissed off consumer, pissed off consumer, pissed
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1 comment
Anonymous
#1262838

According to your comment, Lowes didn't cancel the order, the distributor they ordered it from canceled the order. Why aren't you mad at them rather than Lowes?

For all you know, Home Depot orders from the same distributor as well. Again, another consumer blaming the wrong party.

Review
#981918 Review #981918 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

Lowes - Billing format

I have spent over $75000. at Lowes in the past year and a half. I have had 2 different promotions with different interest rates, 5.99% and 7.99%. When I pay my bill at the local store I designate how much goes toward each promotion. The associate will call customer service and tell them what I want done. When I receive my bill the next month it makes no sense at all. There is a whole page of additions and subtractions. It would take a person with an IQ over 160 to figure out what has been done. I called once and asked to have the bill explained , but the person I spoke to could not. I have been in banking for 36 years and consider myself fairly intelligent. This bill is not customer friendly at all. I doubt if anyone could figure it out. There need to be a change made showing (in a simple way) where each amount went Marcia Barrett Hornell NY
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Review
#981792 Review #981792 is a subjective opinion of poster.
Reason of review
Other issue
Preferred solution
Let the company propose a solution

Countertop Review

1.5
Details
Bought top of the line granite countertop which cracked in 48 hours, took months to get fixed. Second installer reinstalled stove so that the cooktop is no longer level. I hired repair person but the damage cannot be repaired. No help from Lowes
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Review
#981255 Review #981255 is a subjective opinion of poster.
Product
Countertop
Reason of review
Bad quality

Dont' do business with Lowes store 1655 in upstate NY

1.7
Details
On 5/1/2016, we purchased Pergo flooring and signed into contract for installation with Lowes for flooring in our kitchen and hallway area. On 6/6 and 6/7/2016, install took place with Will from TriStar flooring sent from Lowes. On 6/9/2016, we purchased an additional transition strip and an order for needed repairs including a corner edge chipping up on area of flooring, via phone conversation with Josh, Lowes sale associate. We were contacted by Will from TriStar who came to our house too look at the worked needed to be done including the start possible product issue. Will did state that the issues that were starting with the flooring should not be occurring and every now and then a batch of defective flooring is produced. He also asked we could wait for repair. Per Will, it was the busy season and there were management changes resulting in lack of installers to perform the work. We understood and were willing to wait. He said he would contact us when he was able to perform repairs. Throughout the summer, we noticed defects in the flooring such as denting from light objects that fell on the floor (light plastic magnet) and a gouge from a small soup can that slipped from my hand as I was grabbing another item from under the sink. This dent occurred from a drop height of 7 inches and only 2 months into having the floor installed. **Since the initial concern of issues we have noticed considerable defects in the product such as gouging and chipping in various areas throughout the entire floor which lead us believe that there is product defect. In the beginning of September, we had not heard from the installer. Unfortunately, we could not locate the personal cell number Will had provided us. Between 9/10/2016 and 11/5/2016, we attempted to contact Lowes flooring department via phone approximately 6 times between my husband and myself. During each attempt, we were repeatedly transferred between departments and experienced extremely long hold times and had to cease with the attempt. If we finally did get to speak with someone, we were told every time the person we needed was not available. There never was any information of us previously requesting to be contacted by Lowes about issues and repairs. When mentioning concerns of the product, we were told that Pergo rarely sends a representative to a home let alone take blame on a defective product so chances were slim that concern would be addressed. Yet, they would relay our concerns and someone would contact us. That contact never came. On 11/7/2016, we physically went to the store and spoke with Crystal who said that Lowes was no longer contracting with TriStar. This could have and should have been revealed to us on a previous phone conversation with an associate but was not. She tried to give us the contact number for the new company so that we, the customer with business quality concerns could be further aggravated, by the situation. I explained that we contracted with Lowes therefore Lowes needed to get the issues resolved and work performed for us. She put in an “official” work order for someone to contact us. She said this assures that the message will get attention. My husband was contacted by Ryan from Service Pros and on 11/10/2016 he came to inspect the floor, took pictures and was going to contact someone from his company to initiate the actual repairing. He noted that the product should not be wearing the way it was. He also took note that table chair legs were padded and I use the cleaning solution of water and vinegar suggested by Pergo on their website. We never received a call from the company for follow up. On 11/21/2016 I spoke with Rhim, another Lowes sales associate via phone and explained that there had been no resolution. Yet again, the message would be passed. I managed to locate the contact number for Service Pro contractor Ryan and told him we were never contacted for the repairs. The next day we got a call from David Sumner from Service Pros who was contacted by Ryan, not Lowes. The following day he came to our house and took pictures, wrote notes and commented about possible product deficiency. We have never received additional correspondence from him even after reaching out via text on 12/6/2016 and leaving a voice mail on 12/7/2016. Ironically, we have never heard from Lowes since I spoke to the sales associate on 11/21/2016. On 12/8/2016 I called contractor Ryan about the lack of attention from the other Service Pro Rep and he said that he would follow up. I haven’t heard from anyone since. On 12/9/2016, I called Lowes only to be told that what I need is no longer a flooring department issue, but an installation department issue and of course, the department was closed and I needed to call back the following day. On 12/20/2016, certified letter was sent via USPS, directed to the specific store manager and received 12/22/2016 by unknown Lowes associate per tracking. 12/28/2016 No response to date.
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Review
#980955 Review #980955 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Floor color
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Deliver product or service ordered

Lowes Rebate Review

Never received 100 dollar rebate it's a scam. When I called Ames Lowe's to talk to the guy I was told to talk to doesn' t work their any more and didn't know anything about it. Go to Menards instead.
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Review
#980594 Review #980594 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Problems with payment