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Lowes - Door Review

4.3
Details
We bought a reliabilt exterior door for our balcony with the enclosed blinds. The first thing to break was the slider handle which they came out and replaced . Within a month it broke again but we were too frustrated and just kept working around the issue . Then the blinds became difficult going up and down and wouldn't slide correctly. We contacted reliability again but this time we could not find our original receipt so they refused to help us. Now the blinds won't go up or down except they jam and the strings inside are frayed and there's dirt inside the glass. Very frustrating this door is not three years old and we have to replace it. After about an hour we got the blinds to completely close so taking a picture or a video now wouldn't help - would be willing to provide a video if reliabilt would like one .
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Review
#975944 Review #975944 is a subjective opinion of poster.
Product
Door
Reason of review
Bad quality

Lowes - Window Installation Review

1.9
Details
Bought 6 windows from Henderson Texas , took almost 5 months for them to get installed. First windows showed up and they were not right size. I still think they never got them rebuilt. Could not get anyone from store to respond unless I sent nasty note to corp customer service. Installer had a really bad attitude, he broke bricks loose and then was upset he had to repair them. He's as bad a brick repair guy as he is a window installer. Quality of windows absolutely stinks. There manufacturer should not be in business. I told lowes in one email I did not want to talk to anyone from store again, they have no comprehension of the words "do not want". I have requested my money back, I'll buy windows somewhere else and they can pick their junk up out of yard. They do not listen.
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Review
#975570 Review #975570 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Order processing issue

Lowes in Louisville, Kentucky - Front Door

2.2
Details
Never buy a door/installation from Lowes. It's been a complete nightmare that I'm still dealing with 4 months later. The installers didn't come with the proper equipment but still made it "work." I am still waiting for the proper equipment to arrive/be installed. The product was purchased in Louisville, KY - specifically the Hurstbourne Lane location. I have probably called that story over a dozen times to have them come out and finished the job that I paid for - I'm not even complaining about the installation fee doubling after I signed a contract... I used Home Depot at my previous home and had a very positive experience, I am kicking myself for going to Lowes this time.
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1 comment
h.kitchener
#1257050

These big box stores use many outside contractors to do these things---some good, some bad. I have found it's always best to buy the, say door and then either install it myself or have a local contractor do the install if I cannot.

They don't get paid until they do the job and do it right, thus they usually do a good job for you. Relying on the transient sub contracted thru Lowe's or other can be a hit or miss situation as you found out.

Review
#975093 Review #975093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Deliver product or service ordered

Lowes - Poor Customer Service

I had a very disappointing experience with Lowes. I went to Lowes Centrepoint at 7am the day the snowblower sale started (Thursday). They did not have any in stock. I asked if they could ship from another store, was told no. Was directed to purchase online. I placed the order at 8am with a CSR as price online was incorrect. Received a call Saturday saying they were cancelling the order as they were out of stock. Offered no other solutions. Such poor planning and customer service. How could they not have stock the morning the sale started or offer to get it from another store. Frustrated and disappointed.
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Review
#975054 Review #975054 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Loves Sold Ranges On Black Friday They Didn't Have

So in need of a few appliances for a customer of mine. I helped her pick out a nice LG Range, however the delivery or pick up date was Jan 3rd. It was November 28th. She definitely wanted it atleast before Christmas. So we went with a similar one that was much more expensive, because the date for delivery or pick up was the 8th of Dec. Well the 9th rolls around and I get a call from her saying "where the heck is my stove"? So I contact lowes and am told they will check and call me back. This happened several times over several days. Finally I get a hold of someone who talks me I can expect it Jan 3rd. ARE YOU KIDDING ME??? If you go online right now it says way before then. Well every time you check now it gets pushed back further and further. I have now been told January 18th. TOTALLY UNACCEPTABLE. They took my money, gave me an ever changing date of delivery, and do not truly have a clue of when or if I will ever get it.
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1 comment
Anonymous
#1261344

Must be the same stove I ordered (I ordered full appliance set) Ordered in store on Black Friday, was given delivery date of December 9th. December 9th comes and they deliver my refrigerator and dishwasher, but said stove and microwave were delayed.

They'll be delivered December 19th. I take the day off work on the 19th to be there for delivery. Mid morning when I still haven't heard from them I call and they say it's been delayed again (why no call to let me know?!). They say it will be here December 26th (nice...after Christmas when I have family coming over and have a mismatched kitchen now).

Then they call December 24 (first time we've received a call) and say it's delayed another day and will be here the 27th. I say are you sure? My husband has to take the day off work to be there for delivery. Yes we're sure, it will be there the 27th.

I ask what time frame? The delivery crew will call you that morning to give you 2hour window. OK Today is the 27th, no call. Call them and it's been delayed again and nobody bothered to call and let us know.

Don't know when it will be there. Can't trust any date they give because this is the 4th time it's been delayed and 3rd time they've delayed it without letting us know. I don't blame Lowes for manufacturer delays, but I do blame them for poor management and customers service.

Manager says once we have the appliances in our home they will work out a compensation package. Will believe it when I see it....

Review
#974809 Review #974809 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - GAS RANGE DEFECTIVE AND NOT SAFE

1.0
Details
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
Lowes - GAS RANGE DEFECTIVE AND NOT SAFE
I bought a GAS RANGE STOVE at Lowe's in Stockbridge GA 3505 MT. Zion RD, August 12 2016. In October I called the service department because the TOP of the range started to melt and the burner were skinning in, it took about 3 week for them to replace the top range. Thanksgiving Day we where cooking dinner and the oven BLOW IN it was so, loud, the next day I called the service center stated to them what happen. Manger from whirlpool stated not to use the stove it seen like a safety issues with the range. They told me to contact Lowe's about another range I told them I didn't want the same range back in my home so they said they will give me my money back for the range. I have been without a stove for21 days having to buy food out or go to my mother home to cook Lowe's has given me the worst nightmare ever I have experience with a major company, the manager at this need more training BRUCE, GEWNLY, NAPOLEON and the worst one ASHLEY talk over you so you can't say anything in respond. They have had the money from Whirlpool for the range and no one called. December 5 2016. I call back to this store so many time until am sick and tired, trying to get my money back or a stove they didn't have was told by ASHLEY if she order one in the price range I would not get it until after new years stated that it takes 18 day so am to go with out a range for the Holidays. I have spoke with Lowe's consumers department stated they would call the store to have them to return my money for the range, got a call from BRUCE stated that they need to pick up the range and I stated that they need to return my money at the same time he stated he only was told to make arrangement to have the range picked up them ASHLEY stated that I could not get my money back until they get the range and once they check it in I can come to the store and get my money never heard of a store doing something like this to a customer my life have been turned upside down all because of a defective range that was sold to me. I work hard for the things I buy for my home, A BIG COMPANY like Lowe's just take your money for there benefit, and the employee at this never will go back if looking for an appliance I will make sure I let other know to stay away from this store.
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1 comment
Anonymous
#1340277

Yeah I was cooking Thanksgiving dinner once too and apparently mice had gotten under the top burners and were nesting with cotton and bits from the fields. I lit up the burners to cook and then when I turned them off they BLEW out all this nasty stuff. I hate when that happens.

Review
#974225 Review #974225 is a subjective opinion of poster.
Product
Whirlpool Oven
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$524
Preferred solution
Full refund

Lowes in Redding, California - Lowe's Installation Sucks!!!

1.0
Details
Purchased materials for a fence and contracted through Lowe's for installation. HUGE MISTAKE!!!! Estimator came out ON 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of course we schedule our day around him and finally after calling Lowe's at 4pm to find out where he is, the guy shows up at 5pm - when it is dark! Said he's late due to a water leak on a job he is on - Ever heard of calling the customer to let them know???? Says he can't start until he knows where PGE and water lines are located and blames that on the estimator. He calls PGE and when PGE came out to mark the location of lines, they said they called him twice and when they asked for him by name, he said no one here by that name and hung up. Who is this guy hiding from??? Yes, they did have the correct number. We have made no less than 10 calls to Lowe's over the past 10 days about this guy. Apparently he will only talk to one person in the Installed Sales department and won't answer his phone or hangs up on anyone else. He called yesterday at 4:45 to get the address (he was already out there once and has the plans with the address on it!!). My husband told him not to bother showing up. So disgusted with Lowe's at this point. They did refund us 10% or $110 of the cost of materials, but installation charges are another $2,000. Now it is 10 days past our original installation date. We have no fence and told Lowe's to pick up the materials. It would be nice if these big box stores got some references and background on these guys they contract with. I will NEVER do business with Lowe's again!!!
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1 comment
Anonymous
#1256765

I AGREE WITH YOU THEY JUST WANT MONEY DON'T CARE

Review
#973940 Review #973940 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Non-service from fence installer
  • Lie on their website about having competent installers
Reason of review
Poor customer service

Lowes in Glen Allen, Virginia - *** Delivery and Poor Management

I ordered a freezer, fridge and cabinets. About $7K. Delivery company calls at 9:45 PM I was in bed at 9!!!! Window was 10:30-12:30. 1PM, the guys show. Fridge is put in place. Dented!!! I was told a manager from the delivery company and a manager from Lowes would call within an hour. Thirty minutes later, I get an automated call asking if I was happy, if not, press 2 and leave a message and a manger will call back within an hour. No one ever called. Finally I call Lowes and speak to three or four 'managers' Each one was clueless. Then the delivery company calls me and asks about my complaint of a damaged floor. *** Two days later, a new manager from Lowes calls, tells me they have no replacements on the East coast and did not know if there were any in the port in California. I check and see it is a disc. model now. I cancel the order and ask for them to take back the fridge. The freezer (a high end under counter one) was coming this week. I told them I wanted a early AM deliver and not to call confirming it so late at night. I get a call tonight, telling me the delivery will be tomorrow between 6 and 8....wait for it....PM!!!! WTF! All through this the various managers were telling me they did not do the delivery that they contract it and try to palm off the problem on the vendor. I did not hire the vendor, they did! I bought from Lowes, and was having Lowes deliver it. Very, very poor. I used to like Lowes, they often treated me very fairly but this fiasco is inexcusable. Looks to me like some bean counter is saving a penny only to lose a dollar. The demise of Lowe is on the horizon. Look at the number of complaints. Despicable.
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1 comment
Anonymous
#1265064

After finally getting Lowes to take back the fridge, I had to call and ask them to credit my account. I continued to get 'delivery calls' from their vendor for the next three days about a non-existent 'scheduled delivery'.

I never heard back from Lowes nor have they made any effort to recompense me for my nightmare. They just do not care.

Review
#973393 Review #973393 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Delivery
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution

Lowes in Madison, Mississippi - 3 Months with a Broken Washer. Lowe's Doesn't Help.

3.3
Details
Do not expect any customer support. We are going on 3 months without a functioning washing machine. Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China. It has now been 3 months and the parts still have not been ordered from China. Lowe's will not stand behind the products they sell and exchange the washer but pawn off all responsibility to LG. Do yourself a favor, if you need anything more complicated than a bag of fertilizer, buy it from a locally owned business that will stand behind and service the products they sell.
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1 comment
Anonymous
#1254458

Where do you get the idea that it is the responsibility of the store to stand behind the product? Take a look at the warranty documentation that came with the washer.

It clearly states that LG is responsible for the warranty. Your complaint should be with LG.

I would expect the parts have been ordered but if they aren't in stock they will have to be manufactured in Korea, shipped on a boat to their US warehouse and then to your repair shop and this process can take months. That's a risk you take when you buy products made in another country.

Review
#971986 Review #971986 is a subjective opinion of poster.
Service
Washing Machine Repair
Pros
  • Floor staff are generally helpful and knowledgeable
Cons
  • Managers are generally of little or no help
  • No onsite repair
  • Little concern for customer satisfaction once sale is made
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Exchange Defective Washing Machine for one that works

Lowes - Poulan Chainsaw Review

Zebulon Road store. Macon, Georgia. Roslyn Ross, store manager. I have shopped at this store (and other lowes locations in Georgia and Florida) since it first opened having lived in the area since 1972. I can honestly say that in recent years this store has gone down hill. Having met the store manager I think I understand why. I made the mistake of purchasing not one but two populan chain saws here for use on my small farm which I have owned since 1978. One was a 50cc with a 20" cut. Never worked well but it usually ran long enough to do what little was needed. Should have returned it sooner but I didn't. Tried to use it at thanksgiving and it would not run. Tried to return it today without success. Lowes would not honor the two year warranty. I did not have my reciept. Of course that didn't help and no one was interested in making an effort to locate a sales record. In any event I was not seeking a refund but I wanted to exchange for one that ran. As the one I had had never done. Enter store manager Ross. I was informed by her that any problems would be between me and populan. Lowes she said had no obligation to correct the problem and that a replacement was NOT an option. So lowes thinks that selling an inferior product is acceptable as a business process? According to store manager Ross it is! She basically told me I was wasting her time and I could take it up with populan. At that point I told her what I thought of her and lowes. She then told me to leave, which I refused to do and told her she could call for assistance and have me escorted out if she liked. She didn't. I have spent several hours seeking information from lowes customer service and corporate site. But as you might guess no one has responded. An unhappy and former lowes customer.
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2 comments
xboxluver
#1256373

Once the store's return period has expired, product defects are between the purchaser and the manufacturer. Lowe's can't help you and you should have know this prior to purchase. suck it up and contact Poulan.

Anonymous
#1254459

Look at your warranty. It says Poulan will REPAIR it, not REPLACE it.

Why do you think the store is responsible for the warranty? They can't send it back to Poulan. Take it to the service center authorized by Poulan and have it fixed.

Don't know where your are going to shop that you think they would take the saws back. Other stores would have you take them in for service as well.

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Review
#971897 Review #971897 is a subjective opinion of poster.
Product
Poulan Chainsaw
Reason of review
Warranty issue