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NEVER ORDER FROM Springfield MA,LOWES

1.0
Details
Im doing my bathroom renovation and ordered on 24 March 2016 from Lowes the following items, shower base, shower doors and shower head. The expected arrival of the items are on April 08, I received message on April 04 that shower base is available. I went to Springfield Lowes but they cant find the shower base, As per Assistant Store Manager the item is sold to somebody. He reorder the shower tub and he convince us to order more items from their store. We ordered Jacuzzi whirpool bath tub and inline heaters with expected date of 16 April 2016. Received bath tub and inline heater last 14 April but not the shower base and shower door. Today 18 Apr l received a call from Lowes that items are available, but when we went to Lowes the shower base still not available. Never order from lowes!!!!
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Author
Location
Springfield, Massachusetts
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Let the company propose a solution
Review #832146 is a subjective opinion of poster.
0 comments

Lowes in Saint Louis, Missouri - Wont take my money

I spent the afternoon placing an order online for delivery. It was mostly a new garage door and a little lumber I would need for that. Got to the point where I put my CC# in, and this red message tells me to contact customer service. I don't know why. I call them with the order still on the screen and the young lady makes me read all the item numbers in the list to her. We get to the point where I'm ready to give her my CC# again (this is taking all day) and she says they have to connect me to a store. Fifteen minutes on hold, then they hung up. She calls me back and apologizes for the hassle, tries to connect me again and they don't pick up again. WHAT THE **** DOES IT TAKE to place an order there? How many hours am I expected to spend trying to do this simple thing?? They say the DMV and the post office are nightmares, but I always find it's service like this that is the biggest time waster in my life.
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Author
Location
Saint Louis, Missouri
Reason of review
Order processing issue
Review #832034 is a subjective opinion of poster.
5 comments
2.6
Details
I recently received a under ground fence for my three dogs since we were moving and had to way to contain our dogs. After talking to many people that said the fences didn't work that great i decided to take it back and just exchange for a 10 x 10 kennel. When i took...
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Anonymous
#1149727

Most stores have policies like this especially with high priced items. Why throw a temper tantrum, it won't get you anywhere. Not only that people find it funny when an adul...

Author
Location
Salisbury, North Carolina
Cons
  • Help from employees
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #831745 is a subjective opinion of poster.
0 comments

Lowes in Salisbury, North Carolina - Never call to tell you special orders are in.

2.9
Details
I have been building a house and using Lowe's of Salisbury NC as my supply store. I have special ordered 3 times during this process and told by them that i would receive a phone call when it comes in. The last item i ordered was custom blinds. The lady told me if i haven't heard from Lowe's in 14 days to call the store. After 14 days i went to the store to be told it was going to be another week? I went in Saturday and asked a lady to look up my order and see if it had changed again She looked it up and told me it was in. After getting the packages home i found a label from receiving saying the blinds had been there for 8 days while the store kept telling me different. I am done with this store and hope that anyone in the Salisbury area sees this review and goes to another store to do the ordering. The other two times i went in the store to find the stock on the shelves with no calls to tell me...This store has terrible reviews all over the internet and i wish i would have looked at them before all this started !!
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Author
Location
Salisbury, North Carolina
Product
Reason of review
Order processing issue
Review #831737 is a subjective opinion of poster.
1 comment
2.3
Details
I was in the store today and listened as a head cashier verbally assaulted a garden associate who wanted to come in from outside to get warm for she was outside for multiple hours . this is not the first time I have been in this store and seen and heard an associate...
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Anonymous
#1148740

I am thinking this may not be unusual for Lowe's. I work in South Carolina and the summers are miserable. Head cashiers forget , conveniently, that these employees are out in...

Author
Location
Portland, Maine
Reason of review
employee behavior
Preferred solution
lowes human resource team investigates the conduct of the managment and staff in their cranston rhode island store.
Review #831103 is a subjective opinion of poster.
0 comments

Lowes Customer Care Review from Caldwell, Idaho

3.3
Details
I shop everyday at Lowes of Monroe, Wa. I deal with the Contractors Desk directly . ***, she has been there for a while now. She is the greatest thing Lowes has ever done by hiring her. *** knows her stuff. SHE IS THE MIST HELPFUL PERSON IN THAT DEPARTMENT. She was with Home Deep Rot for many years running the Contractors Desk and Mill Works. I known her for many many years. She is the best person there and a lot of Contractors feel the same. She is very knowledgeable on products and goes way out of her way to maje sure we the public it taken czre when we need help. It was Lowes best thing in hiring her for the contractors desk. She is the greatest asset to that store. So lowes should mske sure she us taken care of or they could lose a lot of business if she left. KEEP UP THE GREAT WORK ***.... YOU ARE THE BEST THING THAT HAPPENED TO LOWES IN MONROE, WA.
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Author
Location
Caldwell, Idaho
Reason of review
Good customer service
Review #828943 is a subjective opinion of poster.
0 comments
1.3
Details
I am a general contractor with Wenzel's Construction, I have two substantial orders for fence/Deck in Auburn Bay. I deceided to try Lowes with the 10% discount. I went in to Lowes 130th applied, the clerk was entering all my information, the manager came over angry...
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Author
Location
Calgary, Alberta
Cons
  • Lack of training employees
  • Did not received
  • Rude executive associate
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #828729 is a subjective opinion of poster.
0 comments

Lowes in Stevens Point, Wisconsin - Pella Windows And Doors - Pella windows installed - not keeping asian beetles out!!! Frustrated!

Lowes responded with a contractor and their window department manager for an inspection of all the windows(from the inside). They did not look from the frame of the window outside. Right now they are planning to come back in May once the WI weather has warmed up to caulk the windows in channels that they feel the beetles are entering through. My understanding is that some of these channels are meant to be for drainage? I continue to suck up a swarm of beetles each day as the sun warms the east and southern exterior windows..... Am hopeful this will 'help' the problem but will wait and see.
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Author
Location
Stevens Point, Wisconsin
Pros
  • That staff came out to look at the windows
Reason of review
Poor customer service
Review #828214 is a subjective opinion of poster.
1 comment
I went into Lowes today on W.Stone Dr. Kingsport TN. There was two female employees standing there while another male one was helping a customer. As i was looking for the part i needed, both of the females kept talking to each other and paid me no mind, not even asking...
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Anonymous
#1144510

Should have used the Johnson city one

Author
Location
Bryson City, North Carolina
Reason of review
Poor customer service
Review #827262 is a subjective opinion of poster.
2 comments
1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Author
Location
Glendale, Arizona
Review #826849 is a subjective opinion of poster.