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Short Review on November 01, 2016

3.1
Details
Manager at lowes waldorf md was very rude to me and my wife
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Review
#947210 Review #947210 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Customer Care Review from Mount Pleasant, South Carolina

2.8
Details
James island lowes store # 0661. Never have i had continued terrible service from one place so many times... customer service is a joke. Obviously these people are not trained to work with the public much less to actually do a job. /1st thing. why cant they do inventory adjustments if its not in and do a reorder. 2nd came in and had paints mixed material picked out and paid for to have contractors pick up. He got there noone hqd or knew anything. So, I had to go back and do again. 3rd i had simple materials for business orderd but no one called me. I stoped calling after 2 1/2 weeks they finally called 2 months latter.
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Review
#947192 Review #947192 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Customer Care Review from Columbus, Ohio

1.0
Details
Need to schedule an install date for flooring. Both tile and carpet. Ultimate Home Services will not answer the phone. Once you get them on the phone and specifically request not to be transferred to voicemail they transfer you directly to voicemail. Honestly I have never had to work so hard to give someone my hard earned money . I have called at least 15 times, speaking with someone maybe three with a promise to call me back and it never happens. It is the worst example of customer service .
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Review
#946989 Review #946989 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Rome, New York - Unhappy customer

1.0
Details
i was shopping on line for a BUNN coffee maker on the lowes website i found just what i wanted and then i was so glad when i went to check out it said that i could go to the store and pick it up today10/30/2016,that there was 5 available at the ROME store and ready for pick up today.Then i drove a half an hour to go to your store in ROME,NY. i ask where i could find the coffee makers the man told me they don't sell coffee makers anymore. I explained to him that i saw it on the computer so he looked it up and found just what i told him.he went to talk to the manager.When he came back he said i was correct there are 5 of those coffee makers in the store but he couldn't sell me one because he was saving them for black friday.I was dumbfounded , i told him" that is false advertising "he said well mame i can't sell it to you.i can understand that but your web site said plainly there were 5 of them available TODAYfor pick up at your store .I buy all my appliances at your store ,i meant I have in the PAST not any more.I wil be contacting the attorney general on this matter it is plain and simple false advertising.Pissed off,Ruth Vanderworken ,11264 rt 13 box 13,westdale ny,13483
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Review
#946240 Review #946240 is a subjective opinion of poster.
Cons
  • Rude manager understanding flooring staff
Reason of review
false advertising
Preferred solution
MINE IS TO CALL ATTORNEY GENERAL AND LET THEM HANDLE THIS

Window purchase and Lowes home install

Had a contract with Lowe's on the Install of window I bought there. The contract stated type of window, amount of contract, and time to complete. Paid the amount in full before they started any work. Two elderly carpenters showed up to do the work on a Wednesday. When I arrived at the house at approx. 2:30pm they were packing up to leave and had installed two windows and work look good. They came back on Thursday worked until approx. 4:40pm had put in rest of window but no interior trim. Got a call from lowe's looking for an additional $700.00 for labor and materials to finish. Told them no way had a contract and expected them to honor it. Had to go to store and haggle with a member of management and he agree to honor contract the way it was written. On Monday the workers showed up used old trim boards from previous window, did a horrible job putting up the trim and left. After contacting the local management and the company comsumer division nothing has been done nor has anyone contacted me. Luckly for me I have a Home Depot near me that I will now use. So future Lowe's patron buyer beware....Very disappointed in Lowe's
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Review
#945947 Review #945947 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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Review
#945934 Review #945934 is a subjective opinion of poster.
Pros
  • I will be back
  • I like the way i was treated
Reason of review
Good customer service

Lowes Bathroom Remodeling Review

2.4
Details
Do not even think about contracting with Lowes but most importantly - do not pay them 100% up front !! We had a bathroom remodel that we paid for on June 14 and should have taken 3-4 weeks. It is November and they are still not done - far too many details to list but fair warning - they don't care - they just want to get your money - they don't care - it has been a nightmare.
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Review
#945901 Review #945901 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Covington, Georgia - Dump and run

5.0
Details
I purchased a upright freezer from Lowes. They delivered it today. They had me sign off as they were bringing it in the house. They set it down, plugged it in and walked out. When I looked at the scid/feet it was sitting on (placed on the freezer so a hand truck or fork lift can be placed under it), I was told they leave that so that it will be level. I returned to the store to inquire if they were to actually set it up or just dump it off the truck and run. The sales assoc. assured me they were to have set it up... The sales assoc. has placed a order for them to return tomorrow to remove the protective feet and level it. Now, that's two days wasted dealing with poor customer service. I have purchased a dishwasher to be delivered and installed this coming week. I was also going to purchase a stove and fridge... I'm wondering if I should cancel the dishwasher purchase and look elsewhere for the other appliances?
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1 comment
Anonymous
#1233726

I wouldnt get them. Never a good idea to let someone else do that for you. Let alone pay those ridiculous prices.

Review
#945751 Review #945751 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Slidell, Louisiana - No help in window treatment department

2.8
Details
I want to start with the fact I am remodeling a house and have spent a small fortune at Lowes, however, I have found a lack of help in many departments at the Slidell, LA store. Today I reached my limit. I need to order some window treatments for some oddball sized windows and needed advice on what would work best. Three times I went to customer service asking if someone could assist me. THREE TIMES NO ONE SHOWED UP!!! When I came home I called and reported this to the manager. I got a lame excuse they don't have anyone who is educated on their products enough to help me. REALLY???? Wish they had told me at the get go so I wouldn't have wasted my time. I told the manager HOME DEPOT will get my business from now on!
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Review
#945713 Review #945713 is a subjective opinion of poster.
Cons
  • Staff incompetent
  • Incompetent staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review from Pocahontas, Arkansas

Simple...#1 these Lowe's employees with wheel chairs/ handicap..B.S. they are real *** thinking they can abuse customers and back talk them..and all they do is ***@ moan..poor me.and mad at the world..#2 they don't deserve there job they think there untouchable cuz they have a disabilaty...and talk very bold@ ignorant..was in store:n Jonesboro AR..oct28 2016.. real *** telling me this is is what you need you have no clue what your doing and call his friend and Lowe's is a *** game with there associiates. # take the wheels off employment / feel sorry 4 me...video will be available 24 hrs.. Shame those people...
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Review
#945461 Review #945461 is a subjective opinion of poster.
Reason of review
Poor customer service