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Lowes in Burlington, Ontario - Boxed lamps inferior products - broken, missing pieces

4.5
Details
First lamp had broken *** and the *** is EMBEDDED - its not like you can just get a replacement *** the whole lamp is threaded together and SO badly packed that the poor clerk dropped the upside down packed glass lamp out of the box and it crashed onto the floor. The second lamp had a crooked stem, so we set it up at home, had to disassemble it and put it back in the box too. That's three lamps and boxes with styrofoam wasted; three packages of stuff that's going nowhere but in the garbage back at Lowe's - to say nothing of our effort and transportation for three trips for a lamp. Its distressing that consumerism is so out of hand - its bad enough everything has to be shipped across the world to get to the store, never mind that once it gets there it ends up being garbage. Lowe's is NOT a GREEN store.
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Author
Location
Burlington, Ontario
Pros
  • Woman who helped me today 3062 t 13 at 031416 144534
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Refund is not an issue - the store agreed. I'm upset about a store like LOWE's and other box stores like it compromising my commitment to make the world GREEN - this is the destructive marketing / consumerism cycle I seek to avoid.
Tags
  • Floor Lamp
  • Pfolio
Review #809788 is a subjective opinion of poster.
0 comments

Lowes Staff Review

Lowe's in Apple Valley Ca. Worst customer service,starting with management .can't even answer a question.
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Author
Location
Los Angeles, California
Reason of review
Poor customer service
Review #809099 is a subjective opinion of poster.
0 comments

Lowes appalling warranty services

3.0
Details
Bosch Dishwasher model# SHX3AR72UC Protection Plan # : 0110929913069161625001 Lowes appalling warranty services. Lowes doesn’t properly insure that their repair vendors are vetted for proper repair knowledge, an inexperienced appliance repair company was sent on Dec 23, 2015 that misdiagnosed the problem with our dish washer and ordered the wrong part. It took them one month to order the part and return, and after installing the part the dishwasher starting leaking later that evening. Lowes then sent another company on Jan 29, 2016 that correctly diagnosed the problem, but found the tank unit cracked and subsequently unrepairable. We then had to wait until Feb 19, 2016 for the warranty division to send out a debit card for the amount of the replacement, we were not given the option of a cash settlement, and were locked into purchasing from Lowes once more. Finally a replacement dish washer was delivered on Feb 26, 2016. Two months after the initial repair. We are very unhappy towards Lowes customer service; they were completely void of any concern or apathy towards us during this two month service nightmare. No one should have to wait two months to have an appliance repaired or replaced under warranty. And no one should have to pay another $140.00 to have the replacement installed. After enduring such horrendous treatment. Our obligation now is to warn others of the appalling treatment we had with Lowes, and spare other consumers of the same abuse. Rest assured; we will never be a Lowes customer again. And regret the many thousands of dollars spent with them over the years.
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Author
Location
Stuart, Florida
Cons
  • Customer service
Reason of review
Warranty issue
Loss
$140
Preferred solution
Price reduction
Review #809046 is a subjective opinion of poster.
2 comments
1.0
Details
I purchased the Whirlpool Cabrio Platinum from Lowes Just over a year ago. We had a house fire and lost our washer and dryer. We looked at a number of stores trying to find the best ones that we could. We went to Lowes and the sales lady I spoke with there talked me...
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Anonymous
#1136111

My Maytag top loads work great.

Author
Location
Denver, Colorado
Cons
  • False info from your sales pro
Reason of review
Bad quality
Loss
$1200
Preferred solution
Replacement with a different washer and dryer
Review #808610 is a subjective opinion of poster.
0 comments

Tile Review

2.4
Details
As a contractor, I spend THOUSANDS at Lowes every year. Recently we pre paid for some tile that was to be shipped to my store by Wednesday. On Friday I finally called to hear that they sold it out from under me. Talk about some ***. I will do my very best to not use lowes for anything I can. Looks like lowes has gotten so big they don't care who they screw over. Thanks for burn!
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Author
Location
Jenks, Oklahoma
Reason of review
Poor customer service
Review #807905 is a subjective opinion of poster.
0 comments

Lowes Staff Review

2.0
Details
Someone from another department called twice for service.waited.he came finally and told us another customer just had a quick question and this other customer just walked up when we asked our 1st question.said he would be right back..gone...10 minutes we left...missrd out a $1500. Sale
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Author
Location
Eden Prairie, Minnesota
Reason of review
Poor customer service
Review #807858 is a subjective opinion of poster.
1 comment
Went to Lowes in Maramoras, PA today. When I got to the register the girl said they can no longer accept my veterans card. I told her that they took it 2 months ago, but now it's the wrong one. She contacted a manager and the manager said the same thing with no...
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Anonymous
#1136115

Did not peel enough potatos on KP

Author
Location
Matamoras, Pennsylvania
Cons
  • No longer recognize veterans
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Review #807697 is a subjective opinion of poster.
1 comment
Frank from 1185 allowed Carter an Asst. Mgr. to put his hand in my face and explained it that he was having a bad day. Frank then fabricated lies about me. Never will I go to the West Windsor, NJ store. It was the worse nighmare of my life.It was the worse nighmare...
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Anonymous
#1136114

Must have a charmed life!

Author
Location
West Windsor Township, New Jersey
Reason of review
Poor customer service
Loss
$500
Tags
Review #807196 is a subjective opinion of poster.
2 comments
I went into your lowes on the south side of Pueblo, Colo. to return some plywood that was left over from my project. The young lady behind the counter was very nice, I asked her to put the return on a gift card that I already had. She told me she can't put in on the...
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Anonymous
#1136112

***,learn to add

Author
Location
Pueblo, Colorado
Cons
  • Phone advise and customer service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Review #806306 is a subjective opinion of poster.
0 comments

Lowes in Acme, Michigan - Pissed

I built a new house through lowes in alliance Ohio well some of it the sale guy I'll just give his initials rs from the Begaining to the end was wrong and he lied about everything the lowes truck driver ask me why I was returning 6000.00 worth of lumber which I had to buy over again I told him it was all the wrong size and the first thing out of his mouth was *** that Rodney I ask him if he has done this before he said all the time then I ask him why they did not get Reid of him he said he still makes more money for them then the other sales men well he cost me at less an extra 3000.00 in labor and time I call North Carolina the main office and talk to them their answer was nothing must be their police if it makes them money it dose not matter how much it cost you
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Author
Location
Acme, Michigan
Reason of review
Be as the guy is still. there doing the same crap he has been doing and laughing about it
Loss
$3000
Review #806219 is a subjective opinion of poster.