Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments

Lowes in Largo, Florida - GREAT SERVICE ABOVE AND BEYOND EXPECTED

5.0
Details
I NEEDED TO SPECIAL ORDER A HEAT SHIELD FOR MY CABINET NEXT TO MY STOVE. WAITED FOR HALF HOUR, THREE DIFFERENT DAYS, WAITING FOR PERSON IN KITCHEN CABINETS TO GET FREE OF CUSTOMERS. AFTER THE THIRD DAY, I WAITED BY ROAMING THE STORE. A VERY NICE, YOUNG MAN ASKED IF HE COULD HELP ME AND I EXPLAINED I WAS TOLD TO DO THE SPECIAL ORDER IN THE CABINET DEPT. HE CALLED SOMEONE TO SEE IF THEY COULD HELP ME AND ANOTHER YOUNG MAN ALSO TRIED TO GIVE ASSISTANCE. I DO NOT EVER THINK OF LOWE'S AS CUSTOMER SERVICE EXPERTS. HOWEVER THESE TWO MEN HAVE SOFTENED MY REGARD. THESE TWO MEN WERE: ROBERT SIEG, AND STEVEN LAFOSS. (STEVEN HAS HELPED ME IN THE PAST WITH FLOORING) AND HE IS EXCELLENT AT ADVISING US LADIES "HOW TO"...BOTH SHOULD BE REWARDED FOR THEIR GREAT SERVICE IN YOUR BEHALF!
View full review
Author
Location
Largo, Florida
Reason of review
Good customer service
Review #806203 is a subjective opinion of poster.
0 comments

Lowes in Tysons, Virginia - Terrible Job

1.5
Details
I usually do not write reviews unless something is really worth it, either very good or very bad. We hired Lowe's for a full kitchen renovation in January. It is now March and we are probably shooting for April for a functional kitchen; it's a small 10x10 kitchen. It is outrageous! The plan was 1 month. It is very hard and expensive to live without a kitchen for so long. They messed up from the beginning, the measurements were off and need to reorder cabinets, delayed countertops, unavailable appliances we already paid for, the contractor is way off the schedule, etc. Needless to say, they will not be renovating anything else in my house; and I will never recommend to anyone I know.
View full review
Author
Location
Tysons, Virginia
Cons
  • Lack of communication
  • No acceptance of responsibility
Reason of review
Bad quality
Review #806152 is a subjective opinion of poster.
0 comments

Lowes - Whirlpool Washing Machine Review from Carbondale, Illinois

1.4
Details
Will never buy anything from Lowes again!! Bought a new whirlpool washer, and extended warranty. Theyve been down here 4 times. The last time they said ot was unrepairable. Now theyre wanting to send another repairman. They're brain dead, and rude. Wont let u explain, talk over u. Cant wash anything but light weight clothes. No jeans, throws, towells, or blankets. Is this right? They've put new springs in it twice and a complete new tub. Never buy from Lowes!!!!! Sandra Holderfield..Dongola, IL...618-697-9835. PISSED!!!!!
View full review
Author
Location
Carbondale, Illinois
Reason of review
Poor customer service
Review #805491 is a subjective opinion of poster.
0 comments

Lowes in Mount Dora, Florida - Dishonored Rebates

1.0
Details
I was sold Whirlpool washer/dryer with the commitment from 2 Lowes employees in 2 different stores that I would receive a $250 rebate. I went online and submitted for that rebate. When the rebate arrived it was for $100. I called Lowes and was told "Sorry, I guess the salesman was wrong" Really??? Now I am out $150 because Lowes does not train their employees properly OR their employees just LIE to make a sale. I will NEVER shop at Lowes again. HOME DEPOT HERE WE COME!!!!! NO one offered to let me speak with a manager and no one offered any explanation other than they are not going to be help accountable for anything they say or do. BUYER BEWARE!!!!!!!!!!!!! BUYER BEWARE!!!
View full review
Author
Location
Mount Dora, Florida
Cons
  • Being lied to about rebate
Reason of review
Poor customer service
Review #805376 is a subjective opinion of poster.
1 comment
1.7
Details
I am very disappointed with Lowe's on how this matter has yet to be resolved. My unit is still under warranty and stopped working. The company that Lowe's has under contract has yet to repair my AC Unit. It has been over 1 month and they keep telling me that the parts...
View full review
Anonymous
#1123588

What do you expect them to repair it with if the parts are on backorder? That's the problem with so many things being made in China now...it takes time to get parts to fix th...

Author
Location
Harlingen, Texas
Cons
  • Warranties and repairs
  • Terrible customer service
  • Lack of timely repair of ac units
Reason of review
Too long on a repair of anAC Unit
Loss
$600
Preferred solution
Let the company propose a solution
Review #804792 is a subjective opinion of poster.
1 comment
2.2
Details
I am a contractor and received a quote for some materials, I returned the next day to purchase and brought the quote with me, the store in Leesville Louisiana which quoted the materials did not actuall give me the pricing quoted and then refused to correct the issue...
View full review
Anonymous
#1124757

As a contractor, you of all people should be aware that the prices on building materials change frequently. Prices in the building materials industry go up or down based on su...

Author
Location
Little Rock, Arkansas
Reason of review
Poor customer service
Review #804218 is a subjective opinion of poster.
0 comments

Lowes Delivery Service Review

1.0
Details
I had a horrendous experience dealing with Lowes customer service and nightmare delivery of 3 essential appliances. The order was 5 days late in my new apartment resulting in financial damages ( $250 worth of food spoiling without fridge being delivered in time ) I would never , never , never recommend anyone to do business with them.
View full review
Author
Location
New York, New York
Reason of review
Problem with delivery
Review #803290 is a subjective opinion of poster.
0 comments

Samsung Refrigerator Review

4.8
Details
I had the pleasure of working with two knowledgable and most helpful people at Lowrs in the refrigerator department thank you Tyreak and the manager I believe his name was Chris
View full review
Author
Location
Cape Coral, Florida
Reason of review
Good customer service
Review #801307 is a subjective opinion of poster.
0 comments
I am in the process of building cabinets using panel boards. Lowe's has 21 panel boards listed they call appearance boards. They previously called them Stain Kiln-Dried Radiata Pine Panels which was wrong. I use their website to get list of materials needed and also...
View full review
Author
Location
Frederick, Maryland
Reason of review
Poor Website
Preferred solution
Update the website with all needed information on the products such as board lengths on the Appearance Boards.
Review #801243 is a subjective opinion of poster.
7 comments
I work at Lowes for mor thank twenty years and then was told i made to much money and three people could work ther for what i was paid so they found a way to get met out the door. I am an older person and have not been able to find a job for over two years. I triedto...
View full review
Anonymous
#1277511

Good job Lowe's for ruining so many life's !!!!! Letting go people that bust thier *** for you for years. Keeping the people who don't give a *** about thier job and get rid o...

Author
Location
Columbia, South Carolina
Review #801216 is a subjective opinion of poster.