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2.2
Details
We purchased an upright freezer. The handle was slightly bent, but they offer us a few bucks off so we agreed to purchase it anyway. The next day the freezer arrived and was clearly damaged far more than what it was in the store. The delivery driver explains that...
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Author
Location
Milwaukee, Wisconsin
Cons
  • Store knowingly sticking us with a defecive product
  • Getting the run around from the customer service office
Reason of review
Damaged or defective
Loss
$550
Preferred solution
Let the company propose a solution
Review #798495 is a subjective opinion of poster.
3 comments
2.2
Details
This is great that Home Depot is eating Lowes lunch. I'm a volunteer Vietnam veteran and when I pull my driver's license (which clearly states that I'm a veteran) at Lowes for a minor veteran's discount the kids working at Lowes who don't know anything about the armed...
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Anonymous
#1122438

I think this is a store by store problem. I use the branch in Saratoga Springs NY, and the staff always give me a discount, along with a cheerful "thanks for your service". ...

Author
Location
Edinburg, Texas
Cons
  • Poor veteran discount program
Reason of review
Poor veteran discount honoring
Preferred solution
Let the company propose a solution
Review #798004 is a subjective opinion of poster.
0 comments

Lowes in Brooklyn, New York - Delivery is horrible

1.0
Details
I ordered a washer and dryer. I was told of a delivery date 2 weeks away. They confirmed delivery the night before the delivery date and gave me a window between 3 and 5 pm. At 6.30 pm on the day of the delivery, I got a message that they had a flat tire and they rescheduled delivery for the next day. The next day, I get a call at 6 am from jersey city store that the driver will be calling me at some point today to schedule the delivery. I inform them that the building does not allow deliver after 5 pm (which I had informed them earlier on many occasions). I call every 2 hrs to see what the status of my delivery is, I am told they will be contacting me shortly, this goes on till the end of the day. No delivery I had to cancel the people that I had asked to come to install the washer/dryer.Then I get an e mail that the washer/dryer has already been delivered (when it has not been delivered). Horrible people, horrible customer service and horrible delivery. Will never order from them again.
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Author
Location
Brooklyn, New York
Cons
  • Lousy service after the sale
Reason of review
Problem with delivery
Review #797667 is a subjective opinion of poster.
2 comments
I just purchased pavers, and heavy bags of rocks; the cashier was impatient with my credit card not registering in her machine-she didn't know if it should be inserted with the chip, or not-she only cared about being in a hurry to go to lunch! Did not care to ask for...
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Anonymous
#1119572

I'm a cashier at lowes and I'm sorry that you received poor customer service in your store. Not all cashiers are slackers like this one. Please don't let one bad experience ru...

Author
Location
Phoenix, Arizona
Reason of review
Poor customer service
Review #796074 is a subjective opinion of poster.
0 comments

Other Product Review

1.5
Details
You guys suck, employees at home depot always glad to help. Lowes operation is similar to an cheap chinese restaurant!!!!
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Author
Reason of review
Poor customer service
Review #794829 is a subjective opinion of poster.
2 comments
1.0
Details
Ordered blinds with Lowes 50% off sale in Dec. of 2015. It is now Feb 19th and still no blinds. We have been given 7 different ship dates followed with 7 excuses. The latest is they don't know where they are after tracking shows they shipped on Feb 3rd. I think...
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Anonymous
#1118526

What are you going to sue for? They don't make the blinds in the back room of the store. All they can give you for a due date is what the manufacturer tells them. Nowhere in y...

Author
Location
Hopkins, Minnesota
Reason of review
Problem with delivery
Review #793792 is a subjective opinion of poster.
1 comment
Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS?? We purchased a DISHWASHER 2.18.16 To install today 2.19.16. When beginning the install there was no adapter fitting for the water line! Another trip to the store after...
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Anonymous
#1116125

You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box. It a...

Author
Location
Chester, Virginia
Reason of review
Order processing issue
Review #793626 is a subjective opinion of poster.
0 comments

Lowes in Port Saint Lucie, Florida - I am being charged a late fee for the month of January altho I did not receve billing for that month

I made a 6 month promotional purchase on 7/2/15 for an amount of $568.00.Upon reeving your monthly bills I payed $95.00 per month to my account at the Synchrony bank. In the month of December I had reduced my indebtedness to you to $14.40. I expected to clear my account with you in the month of January. I did not receive January billing from you which would have keep me within the terms of the promotional sale agreement. Instead, I received your February billing for $14.40 and YOUR FEE charges of an $14.40. and, a reminder that my account payment is past due. Today, I shell make a $28.80 payment to the Synchrony bank. I think your fee charges are inappropriate and should be returned to me. Please advise. Thank you. Upon your request I shell fax to you my current bill from you.
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Author
Location
Port Saint Lucie, Florida
Reason of review
Problems with payment
Review #793128 is a subjective opinion of poster.
3 comments
5.0
Details
I have received Veteran's discounts from numerous Lowe's in Virginia. Unfortunately Farmville Lowe's does not HONER Veteran's that served. they only honor Vet's that are retired only, not Vet's that served. My Military Card expired, I was instructed to get anew...
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Anonymous
#1175037

They do honor vets of all types on certain holidays. They do give out the discount for all Active and Retired 365 days a year. And even then I have a problem with it because o...

Author
Location
Farmville, Virginia
Cons
  • That they do not honor the dmv military dd214 id
Reason of review
Farmville Branch doesn't Honor Veterans Discount
Review #792959 is a subjective opinion of poster.
1 comment
2.4
Details
I opened a Lowe's Accounts Receivable credit line. I've spent over two thousand dollars this past month. On Tuesday, February 16, 2016, I purchased 3 8-ft pieces of crown molding at the store in Amarillo on Coulter. One of the pieces of crown had a 45 degree angle cut...
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Anonymous
#1113872

Kingsport, TNThe worse Customer Service!! Did not ever do what they said they would do!!Have never heard more untruths being spoken!!Never shopping there again!

Author
Location
Amarillo, Texas
Cons
  • Employees attitude
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Review #792429 is a subjective opinion of poster.