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Lowes in Neabsco, Virginia - Carpet installation

1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was good for 10 years!!!!! we go to Lowes purchase the carpet and installed after 15 months awful results never again.... Don't use Lowes for carpet purchase and installation run.....
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

Anonymous
#1736039

The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem to show up.

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Warranty issue

Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place
1.2
Details
DO NOT DO THIS, I repeat do not let lowes installers touch your fence. they are the worst. they screwed us over so bad we had to go through corporate headquaters just to try and get this 150ft. of special order fence installed.Gigantic hassle.Special order fence came...
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1 comment
h.kitchener
#1734652

All these big box stores like Lowe's use self-employed outside contractors to do things like fence installation and other construction projects. Therein lies the problem: Lowe's needs to keep the cost down and the less they pay for installation the better for Lowe's.

There are many local fence companies you can contract with to do the job and since they are local and depend on referrals will usually do a much better job than some unknown installer hired by Lowe's. That's just the way it is.

Never go thru a big box company for any construction project. Hire someone on your own.

Review
#1627116 Review #1627116 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

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Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace

Lowes in Altus, Oklahoma - Horrible extended warranty

I bought a refrigerator from lowes with an extended warranty. Fridge breaks one month out of warrant, so I call lowes. Two days later a tech shows up and tell me that it will take them minimum of 3 weeks to fix the fridge and in the meatime i'm just without one. I call lowes back and the lady I dealt with had the nerve to tell me to buy a spare refrigerator! Seriously??? Who the *** has the money to go out and buy a spare buy another warranty from them again, by far the worst experience i've fridge to have just sitting around for when one breaks down. I'll never had in dealing with a warranty company.
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2 comments
Anonymous
#1736705

Just go dump the refrigerator in front of Goodwill in the middle of the night, under the cover of darkness.

Anonymous
#1734372

If the refrigerator quit working one month after the. warranty ended why are you expecting them to do anything at all? After the end of the warranty they have no legal obligation to do anything for you.

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Review
#1625185 Review #1625185 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Poor customer service
Preferred solution
Full refund

Lowes in District 3, Mississippi - Horrible Lowe's Experience

Lowes - Horrible Lowe's Experience
I would love to get involved in on this class action lawsuit. I paid $8000 for a new roof and i was told after it was completed that I had rafter issues. Instead of telling before they completed the installation they decided to roof over if and my decking boards are warped and they didn't fix that either, which was in our conversation to be fixed. I am not happy with my results. I want my money back to have my roof fixed the correct way. I have talked to several Lowe's people on the phone and it has not done one bit of good. Please contact me at 662-664-4303.I would love to be involved in on this lawsuit. Thanks Cindy Merryman
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Review
#1625041 Review #1625041 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Failure to properly inform me of damage to prior to install
Reason of review
Damaged or defective
Loss
$8100
Preferred solution
Full refund
Tags
  • Roof Install

Lowes - Poor instillation and very poor customer serve!

1.0
Details
We had over $5000,00 of carpet laid 19 months ago. The seams started showing in the hall and entry way of 2 bed rooms and raising up. I called and asked them about it and wasn’t getting anywhere with the sales person I was talking to and asked to talk to manger and was told they would call me Back. That never happened so I called again several times and they was left on hold several times. I finally got to talk to manager and was told that contract only covered instillation for one year. They cold send some out to look at it for $35 but if anything needed do I would have to pay for it! I said that’s poor business and I’d get someone else to do it. I would not let them make anymore money off of me!
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1 comment
Anonymous
#1734373

Why is this poor business? They have a one year warranty on the installation of the carpet which seem like it would be plenty of time for a problem with the installation to show up. It would be reasonable for them to expect you to pay for service after the warranty period.

Review
#1624734 Review #1624734 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Carpet is ok except for the seams in hall showing
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Lowes - Paid for a fence installatiom in 6-18 and still not completed

1.0
Details
Due to delays with neighbor and a boulder problem fence install was agreed to be done in Spring 2019. Fence was finally installed June 27-30, 2019 but Lowe's forgot to order the gate. Gate was ordered but I keep getting excuses for its not being installed. Lowe's is stating the delay is due to the neighbor and boulder problems which were taken care of LAST year and should have no effect in the installation delays this year. Installer agreed in 12-18 to install fence in SPRING of 2019 and job is still being delayed through no fault of mine. Loweswants to blame me now!!!! :shru U
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Review
#1624272 Review #1624272 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Nothing solved
  • Poor service
Reason of review
Install delays
Preferred solution
Want gate imstalled asap and yard cleaned up?
2.0
Details
I had Lowes design my kitchen cabinets for a new build. Last week I called to get a date for a measure prior to the install. I never heard back. I called Monday and was told the kitchen cabinet person was off work and to call Tues. I called Tuesday and no answer, left...
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Review
#1624025 Review #1624025 is a subjective opinion of poster.
Pros
  • Variety of products
  • Kitchen design person was knowledgable
Cons
  • He doesnt get back to you at all
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Incrediblely Poor Communication

Lowes - Inflated Price-Tripled

1.0
Details
Ordered vinyl plank flooring with Lowe’s install special $1.49 sq ft. Size 418 sq ft, when price was relayed-was told install price $2,929-my math was about $622, they added on many extras such as 50 extra sq ft for damaged planks, told salesperson-not paying for damaged product.
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1 comment
FloppyDeer540
#1748215

What company did Lowe’s send out?

Review
#1622884 Review #1622884 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Products
Cons
  • Procing
Reason of review
Not as described/ advertised