Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Short Review on October 03, 2016

Went to Johnstown Pa Lowes had to deal with Dave in hardware he should find a new job what a *** and i like Lowes enough said.
View full review
Review
#930272 Review #930272 is a subjective opinion of poster.
Reason of review
Poor customer service

appliances at lowes.

1.0
Details
 appliances at lowes.
Recent I have a dryer from lowes for remodeling reason don't install the unit for couple of weeks, only worked for a week after installation, returned to store and they claim that their policy's is to send a manufacturer tech to repaired , awesome now I'm stock with this dryer that doesn't work less then two month of purchased 600 hundred dollars throughout the window really bad costumer service at this store Jose from costumer services a real pain the guy doesn't explains anything clear basically take the dryer walk way your problem now no money back no exchange , go to sears great costumer service and great warranty.Here is the proof of purchase so they at Lowes can save some words... Also
View full review
2 comments
Anonymous
#1233040

Why you so *** and can't read receipt

Anonymous
#1223448

Did you even bother looking at the warranty that came with the dryer? It clearly states that they will REPAIR the dryer.

It doesn't say they will REPLACE it. Why are you complaining when they are offering to do exactly what the warranty calls for?

View more comments (1)
Review
#929909 Review #929909 is a subjective opinion of poster.
Product
General Electric Dryer
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Poor Attitude

Lowes Gate Installation Unsatisfactory

November 2014 we moved into our new home in Norfolk VA and quickly had Lowes install fencing and a gate to enclose our back yard (also a new interior floor). On a rainy day Loews contractors installed 6x6 posts to anchor a gate between our home and detached garage. That was the problem. On a rainy day the contractors did not wait for the concrete to "set" so the 6x6 next to our brick home started to tilt making the gate inoperable. For five or six subsequent visits by the contractors they did superficial repairs so the gate would close, but because they did not reinstall the slanting 6x6 these "repairs" were only temporary. Now, on October 1 after much patience and disappointment on our part, Lowes tells us the gate installation is out of warranty. Yes, Lowes is apparently not concerned about delivering quality products and services or making good on warranties when they are responsible for delays outside the warranty time period. This is really happening...
View full review
Review
#929571 Review #929571 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$1000

Parking in the Loading Dock and then going shopping at Lowes

1.3
Details
Customers parking in the loading dock area and then going shopping like they own the store or something. If it was just every now and then it wouldn't bother me so much but here lately I've had to wait for someone to pull out of the way so I can load my cart loads of lumber on to my trailer, every trip. I realize it is Kentucky and all which is full of lazy snail paced losers who lack the ambition to walk 20 or 30 more steps from the parking lot but Lowes should hire a greeter like wal-mart just to police this area and keep the slugs out of my way and costing me even more money. I've spent 2 hours in the last 2 weeks waiting on someone to move their vehicle so I can load my trailers. What a joke.
View full review
2 comments
Anonymous
#1231898

Been there, I just pull up close to them and load my vehicle and if they come out, then they have to wait. I dare them to say anything to me!

h.kitchener
#1221291

Most of them are Hillary supporters.

View more comments (1)
Review
#928970 Review #928970 is a subjective opinion of poster.
Service
Lowes Parking
Pros
  • Having to chase down a salesperson to move a forktruck
Reason of review
Poor customer service
Loss
$120
Preferred solution
I want Lowes to hire a "loading area customer service rep" kind of like walmart has a greeter. He/She shall sit in a booth under an umbrella and coordinate all loading operations.
Tags
  • Lowes Loading Area

Lowes Veteran discount

I gave Lowes credit for helping veterans with a small discount on purchases (10%). However when I went to the store this week I was told they will no longer be honoring the discount. I went from being a veteran to being an embarrassed person. I don't know who made this discission. But I am sure he makes milloins of dollars a year. Is he or she a veteran? At one point they did the right thing. It wasn't much but it made me go to Lowes. I would like to continue to shop a Lowes. They need to reinstate the discount for veterans. The
View full review
1 comment
Anonymous
#1221697

Pshh fake discount. Even 10℅ off is still more expensive than other places. Going there in the first place was your biggest mistake.

Review
#928876 Review #928876 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Veteran discount

Lowes in Houston, Texas - Poor Customer Service

3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it. Although the appliances were purchased in August 2015 and the warranty was for a year, when the dishwasher broke in Sept. 2016 and I called Lowe's to offer proof that the dishwasher was not installed until renovations were complete and was not used for the first time until Aug. 31, 2016 I initially received good news. The gentleman who first took my call assured me that the warranty would be extended one extra month since I had never made a claim and because I had only used it for less than a month. He said a supervisor would call me back once they approved the extension. Two days later I got a very curt voice mail telling me that all they were willing to do was extend the warranty for 3 days. Totally ridiculous and useless. However, I am attorney and I know I am not just limited to a written warranty when an appliance breaks after being used for less than 4 weeks.
View full review
2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

Anonymous
#1220915

Lowe's doesn't provide the one year MANUFACTURER'S warranty. Your complaint is with them, not Lowe's

View more comments (1)
Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Maax Shipping Service Review from Columbus, Ohio

2.0
Details
We found a shower advertised on the website. Were required to order through our local Lowe's. Lowe's was advised of the delivery date of 9/27. We were updated with a later date of 9/30, when inquiring with the worker at checkout, while making other purchases. Today is 30th, I call lowe's to see if it is in, lowe's calls MAAX and they have advised the lowe's representative that the 30th was their "ship from Canada" date. Time off work has been wasted and the shower will not arrive for an additional 5-7 days. 1 month to receive a shower? I do not recommend dealing with a company with this degree, of margin in error. The rep asked for expedite on shipping and was given an education in crossing the border with goods. Poor customer service. No apologies and no attempts to rectify.
View full review
1 comment
MAAXTechnicalService
#1227025

Maax Bath Inc. would like to apologize for the delay of the order arriving at the store a week late.

Please rest assured that we have made the required adjustments with our transport companies to confirm that the established delivery dates were met.

We understand that you finally received your product. If you need additional information, please do not hesitate to contact us.

Review
#928357 Review #928357 is a subjective opinion of poster.
Service
Maax Shipping Service
Reason of review
Order processing issue

Lowes - Mad in Ohio

1.2
Details
I am so pissed at Lowe's our company I am a purchasing agent for a non-profit and I placed an order for some playground items back in June 2016 for some reason (still unknown why they didn't call me prior to cancelling) Lowe's cancelled the order I called to inquire about it and was told the order was never picked up, the order was supposed to be delivered!! So I had to reorder this order on 8/8/16 as of today this order still hasn't been delivered, i have called several times and their excuse is they can't reach anyone to schedule a delivery even though I already told them they could delivery any day M-F from 8 a.m to 5 p.m. so I talked with a manager again today and was told the order will be delivered on 10/4/16. Now this order better be delivered as promised or I'm going to go straight to the store and go OFF!! Their customer service is TERRIBLE I plan on writing the corporate office
View full review
Review
#927879 Review #927879 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
Reason of review
Problem with delivery

Short Review on September 28, 2016

Lowe's is great expereince always
View full review
Review
#927311 Review #927311 is a subjective opinion of poster.

Lowes - Customer Care Review from Florence, South Carolina

1.0
Details
Called Lowes on McLeod Blvd in FlorenceSC several times about the availability of an item. Never got an answer and customer service never offered to help just continued to transfer to department about 5 times. On the other hand the Lowes in Hartsville sc answered in the same department on first try and told me where it could be found in store. This has happened before and we have always end up going to Hartsville store instead of Florence stores.
View full review
Review
#926381 Review #926381 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service