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Lowes Gift Card Review

1.4
Details
Check and credit card declined at Lowes, both backed by more than sufficient funds.
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Review
#907959 Review #907959 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes misrepresents their extended warranty, not worth the paper it's written on !

I purchased a $400.00 Husqvarna self propelled 4 wheel drive lawn mower from Lowes. The salesman assured me that if I purchased the extended warranty for this purchase that no matter what happened it would repair it or replaced it for free. I paid the $52.00 for the 2 year extended warranty under this advice. This mower also had a 2 year limited warrant, right before the 2 year mark the blade stopped turning on the mower. On inspection the adapter the blade attaches to had spun and ate out the star shape that holds the blade to the mower. I took it back to Lowes and was treated like *** by the girl at customer service, she was full of advice on how what happened to the mower was probably my fault and probably not covered by the warranty. I was then told they would send the mower to the repair facility which is in California. After 3 weeks I called to see what was going on with my mower and was told the repair would cost upward of $150.00 and that it was not covered by either warranty because they determined I must have hit a rock with the mower and stripped the adapter. I have no rocks in my yard but my word apparently means nothing ! I told them to send the mower back and I would repair it myself and that I would not ever buy anything from their store again. I feel cheated and I was lied to. Lowes should be ashamed treating good customers in this manner and I would not recommend any buy anything from them.
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2 comments
Anonymous
#1304728

They absolutely do. I have had my mower 2 years this is 3rd. EVERY year I have to take it in UNDER warranty and pay!!!!

Anonymous
#1208282

Dont hit rocks dummy

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Review
#907006 Review #907006 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Saint Paul, Minnesota - Flooring Fun

This is the first review I have ever posted, anywhere. We had our floors done through Lowes Maple Grove. It has easily been the worst experience I have ever had with any retailer. I dont have the time or energy to write everything that has happened in this review. First off, oddly enough, the floors look great, we are happy with the final product that the folks Lowes sub contracted the work to. Everyone not working directly for Lowes has been great. A few things to note during our dealings. 1. Everything was finished nearly 4 months after we had expected. We hoped it would be ready for a graduation party, instead it was completed early September. 2. We had received multiple calls during this period of time telling us our product was in the store, every time we went to pick the product up the people couldnt find it, it wasnt actually there, then they only had half of it, then they forgot to order the finishing pieces. 3. Nobody in the store including the store managers can help you, they quickly pass you to someone else, I was amazed how a manager on duty places blame a certain department, then transfers me. 4. I still have 2 boxes of material that I was told to return, I went in and they told me I would have to come back while a manager was actually at the store. I am not sure if it is worth the hassle to even return them.... I could add about 5 more gripes but I will stop. I feel like I need to say at least one thing nice, the guy that sold us the floors initially was very friendly, unfortunately I was never able to find him again through this process. Plus as I mentioned, the guys that came to our house and did the work were great.
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1 comment
Anonymous
#1210602

That is Lowes. Slow, could careless and pass the buck. Stay away.

Review
#905417 Review #905417 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Panama City Beach, Florida - Poor Service

1.8
Details
We remodeled our kitchen and purchased all the appliances from Lowes. The refrigerator/freezer we purchased is a Kitchen Aid Architect II 21.9-cu ft bottom-Freezer monochromatic Stainless Steel model. When it was delivered there was no Ice maker installed. We ordered the ice maker Lowes told us to order and had Lowes through one of their service contractors install the ice maker in September of 2015. The ice maker has never worked properly and so I called to have it fixed. Lowes told me that they do not stand behind the ice maker or the installation of the ice maker even though it has been less than a year since purchase and installation.
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Review
#905351 Review #905351 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Pros
  • Delivery staff
Reason of review
Good customer service

Lowes in Fargo, North Dakota - Military Discount policy

Military Discount...The policy is crystal clear....Veteran's get the discount x3 per year just like most other businesses that offer discounted meals or free meals, ect for vets....your dd214 or veteran on your drivers license will not allow you to shop tax free on the bx/px in order to shop there you need a valid retired id or active duty id (not expired) Lowes is just matching what the bx/px offer..... Your VA card unless it says Service Connected, you are not entitled to a military discount!!! Health Care enrollee or VA employee does not get a discount Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, retired veterans or VA recipients. To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only. The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount. Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old This can be confirmed on Lowes website stop harassing employees if you don't the policy DON'T ASK
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1 comment
Anonymous
#1201078

im a wife of a army vetern who was honorable discharged in 2008 due to cancer and i cant get discount even through i am a spouse of a vetern with retired army id but i cant get discount because i dont have the id

Review
#902405 Review #902405 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Cape Girardeau, Missouri - Kitchen Cabinet

I recently had kitchen cabinets in stalled by Lowes of Mt Vernon il.Labor charge was 649.00 took less than a day.When the job was finished they left particle board showing on my kitchen floor isttead of putting a piece of laminate flooring down to match the rest of my floor looks like the work was done by an off of the street handyman instead of a pro.They refuse to correct the problem. I have bought a lot of stuff from lowes but i will no longer do business with them.Iwill tell everyone i know how shoddy they are.SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY
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2 comments
Anonymous
#1271732

Did you pay to have flooring done also. Just because you pay to have cabinets installed doesn't automatically get floor work done.

I have no ties with Lowes. I have seen multiple time customers want turn key project but dont want to pay a contractor and try act as their own. When something get overlooked its always somebody elses fault.

Why would you install cabinets and not new flooring. It's almost impossible, but can be done, to install cabinets in exact same footprint.

Anonymous
#1200908

You purchased cabinets and installation of the cabinets. Sometimes the new cabinets don't cover the same floor space as the old cabinets which is what happened in your kitchen. Unless the contract you have includes repairing or replacing flooring that is a separate job you will need to take care of.

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Review
#902269 Review #902269 is a subjective opinion of poster.
Reason of review
High price for poor work
Tags
  • Lowes Does not Care About Customer

Short Review on August 16, 2016

Sarcastic man in bathroom area was not nice too my mother-in-law.disrespectful an very crass like people at home depo nicer customer service.
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Review
#901995 Review #901995 is a subjective opinion of poster.

HORRIBLE!! WILL NEVER SHOP AT LOWES AGAIN

1.0
Details
HORRIBLE!!! I LIVE IN BAYONNE, NJ THE DELIVERY COMPANY THEY USE IS HORRIBLE, I BOUGHT A WASHER ON THE 9TH OF AUGUST IT WAS FINALLY DELIVERED TODAY!!! HOWEVER THE DELIVER COMPANY JUST LEFT IT ON MY PORCH BECAUSE ALTHOUGH I PAID FOR INSTALLATION AND HAUL AWAY OF THE MY BROKEN MACHINE...THEY DID NOT WANT TO CARRY IT UP MY STAIRS!!! THIS HAS BEEN A NIGHTMARE, BETWEEN POOR CUSTOMER SERVICE, CORPORATE BEING CLUELESS AND THIS DELIVERY COMPANY ..I WILL NEVER SHOP AT LOWES AGAIN!THIS HAS BEEN THE WORST SHOPPING EXPERIENCE OF MY LIFE!! AND MY WASHER WAS DAMAGED DURING DELIVERY! I DON'T KNOW HOW THEY ARE STILL IN BUSINESS
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1 comment
Anonymous
#1214738

Because ppl like you are *** enough to still buy there. All about that moolah

Review
#901876 Review #901876 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Lowes Very Poor Customer Service