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Lowes Customer Care Review from Yonkers, New York

1.6
Details
THE WORST RUN STORE I'VE EVER EXPERIENCED. THE OFFICES IN NC SHOULD BE PISSED. THE VINCENNES INDIANA STORE 1610 HAS GONE STRAIGHT TO ***. YOU CAN NOT FIND ANYONE TO HELP YOU. THERE IS NO ONE ON THE FLOOR. NO COVERAGE SCHEDULED . SO MYSELF ALONG WITH SEVERAL OTHER CUSTOMERS WONDERING & TRYING TO FIGURE OUT WHAT'S WHAT. NO ONE AROUND ANYWHERE. MY WIFE & I WENT TO THE HELP DESK & ASKED. 'OH WELL SALES ARE DOWN SO WE ARE SENDING PEOPLE HOME' WHAT??? CUSTOMERS STILL NEED HELP WHAT IS THIS *** STORE MGR THINKING? I'LL TELL YA WHAT THAT SORRY GREEDY *** IS THINKING. IF I COME UNDER BUDGET I GET A BONUS. SO HE SCREWS HIS STAFF THAT NEED TO WORK & THE MONEY. AND THOROUGHLY SCREWS THE CUSTOMERS, BECAUSE OF HIS NEED TO FILL HIS UNDESERVING POCKETS. I'M MORE THAN PISSED. I USED TO RECEIVE THE BEST CUSTOMER SERVICE. NOW THIS NEW STORE MANAGER HAS TAKEN AWAY THAT SERVICE. ALL MY BUSINESS IS GOING ELSE WHERE. FIRE ALL YOUR SO CALLED UPPER MANAGEMENT IN THIS STORE. THEY DO ABSOLUTELY NOTHING. I HOPE YOU GET SUED.
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1 comment
Anonymous
#1214985

What happens when your expenses are higher than your income? Kids can't eat right?

No roof under their head right? No clothes for their back?

Like customers love to point out YOU pay the wages. If YOU ain't paying people aren't going to work for free because of the reasons that I just listed.

Review
#901198 Review #901198 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Delivery Service Review

3.8
Details
Horrible drivers service. Promised do early morning. 12:35 still not here. Called. They went to the wrong address, even after calling me this morning and I told them their GPS was wrong. Caller said driver STILL used GPS? Smart!
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Review
#900859 Review #900859 is a subjective opinion of poster.
Reason of review
Bad quality

Frigidaire Range from Lowes

I too purchased a Frigidaire range from Lowes. I got an electric range and it cost around 600.00. The design is very poor. There are vents in the front door with double glass window. Condensation from the oven causes dripping between the glass panes which you cannot clean without disassembling the entire oven door. Even with the extended "expensive" maintenance contract, they would not cover it stating it was maintenance, yet the manual states to call a professional. Lowes sent someone out to look at it, only to tell me it was not under warranty and then the contractor that came out sent me a bill for $80.
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2 comments
Anonymous
#1199214

If you take time to read the entire service contract you will find that it does not cover "cosmetic" problems. The dirty glass does not affect the operation of the oven therefore they wouldn't cover the service. Always take time to read over the fine print before purchasing a service contract or extended warranty.

Anonymous
#1591855
@Anonymous

Cosmetic issues are covered under the factory warranty for the first 60 days. If you notify them within that time period you are covered regardless of how long it takes to fix the issue.

I also made the mistake of purchasing this brand for my range.

In my case, as I was remodeling my kitchen, I am dumping mine and buying all new appliances from Sears. Regardless of their issues the Kenmore brand seems to be better made and easier to obtain service.

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Review
#900582 Review #900582 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes Customer Care Review from Boyce, Louisiana

2.2
Details
I called in an order today because my website checkout has not been working properly the last few weeks. I placed my order with Danica (super nice and helpful BTW), who confirmed my order and its delivery to the Nacogdoches, Texas location, which is the closest store to me. She totalled my order and told me that Lowe's would be calling me today or tomorrow, because they had one of the items in stock. (The reason I called to place the order is that I had just been in the Nacogdoches location and saw the item, but it was priced $30 to $40 higher than their website advertised) Sure enough, the Nacogdoches location called, but it was to tell me I couldn't have the item in stock because it was the display, and that they did not know if they'd be receiving anymore. Now, mind you, I have already invested a ton in this project and needed that item, and was told by Danica that I could buy it, only to have the Nacogdoches store tell me they'd refund my money so I could go find it elsewhere. Their Lufkin location had some in stock, but I had to suggest that they move one from the Lufkin location to Nacogdoches for me to pick up....they seemed very perturbed at the suggestion that THEY handle it, rather than refunding my money and making the hour drive to the location myself to buy it. Even when I buy a vehicle, the dealer locates it and arranges to bring it to that location. Makes me question the over 10 years of business I and my family have given them. The manager was in the background being very unhelpful, just as unhelpful as the associate on the phone. If this item comes in and they attempt to charge me the $30 to $40 difference in the online vs. in store price, I will be filing a formal complaint against them for false advertising. Extremely unhappy with the Nacogdoches location's sub par performance. Home Depot may be getting a new customer soon.
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1 comment
Anonymous
#1591858

Being a senior citizen I find sub par customer service is the norm today. Loews is hardly alone but my past experience with Home Depot was worse.

However, they seems to have improved somewhat. The main issue today is the drive for performance to satisfy Wall Street. The CEO's make their eye popping salaries and to achieve their lofty goals, have to trim costs somewhere. I wonder if by the transfer you mentioned one store gets no credit for the sale while the other does.

Seems if you buy online but pick up at store, they do not get credit for the sale at retail. Might do better face to face then on the phone or online.

I suggest you shop at Costco. The service there is excellent and as new member I can see why people keep going back.

Review
#900555 Review #900555 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes Manager Review from Yonkers, New York

3.5
Details
Vincennes Indiana What a sorry store. It was full of happy hard working employees a year ago. Well that's all over. This so called store manager Martin Wagner has destroyed the entire staff. I have heard & witnessed horror stories from longtime & former employees. With all I've personally witnessed & add on employee abuses, this so called manager continues to VIOLATE FEDERAL LABOR LAW & EXTREME VIOLATION OF EMPLOYEE CIVIL RIGHTS. Evidently HOME CORPORATE OFFICES are not aware of his extreme abuse of power. I've watched many friends & friends children's schedules disappear from one day to the next. Schedules changed in mid shift. Longtime loyal employees lives being flipped just because he thinks he can. Guess what I'm going to encourage every single person I know to file a lawsuit or join a class action against this out of control Nazi. Several that have experienced a medical issue have been treated as if they are at fault, then their schedule is modified to the point of nonexistence or to the point they quit. Due to this one horrible manager I will propose a full on boycott of this store , there are plenty of other stores to purchase the exact same products at just steps away. This is a very sad situation that has been allowed to happen. Shame on you. Shame on you for allowing this loose canon reek havoc on good people & a loyal community. 3 assist store managers have quit since this man has arrived. Once a store full of happy loyal employees that loved their job, loved the company. To despising it. Something is seriously wrong. My suggestion is a full investigation. And speaking with current & past employees without Martin's threatening influence hanging in the air. Regards An Extremely Angry & Disappointed Former Customer. AGAIN YOU SHOULD BE ASHAMED.
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Review
#900541 Review #900541 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Carson City, Nevada - Never again from Lowe's

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Review
#900293 Review #900293 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service

Short Review on August 13, 2016

Lowes sucks because so picke about. Credit card i will never shop at lowes cause they suck home deopt help there customer s
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Review
#900100 Review #900100 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Shelbyville, Kentucky - Delivery Issues - No more purchases from Lowe's.

2.4
Details
I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stresses to the sales associate, Daniel, that I was hesitant to buy from Lowes due to their delivery reputation but he assured me that I would be taken care of. When Friday rolled around, the delivery guys showed up with the refrigerator only. No range... When I called and talked to Pat in appliances, I asked why my range was not on the truck. He explained that is was an error and that all humans make mistakes. No apologies. I then talked to Chris who explained that the manufacturer was at fault because the range arrived to them marked incorrectly. No apologies. He felt that getting it delivered sometime today was apology enough. I had a full day planned and had to rearrange everything to accommodate Lowes delivery and, you guessed it, "No Apologies!" I will never purchase anything from Lowes due to their customer service. Never have I been made to feel like my time is so valueless.
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Review
#899348 Review #899348 is a subjective opinion of poster.
Cons
  • Late delivery
  • Dealing with staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Intimidating customer

Lowes in Chesterfield, South Carolina - Works called but never showed up

we have a fence to put up and it has been a night mare. no one will call me back and will not answer phone calls. they have called and promised the they will have it up several times but then no one will show up 3 weeks of promising to come finally showed up and put up 4 post and have not returned. i have been very patient but this is getting out of hand need some answers. i am getting pissed off when they tell me when i call and no one shows up and we have stayed home another day from work.
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Review
#898932 Review #898932 is a subjective opinion of poster.
Pros
  • Gatehouse vinyl fence products
Cons
  • Workers
Reason of review
poor commutation
Preferred solution
Let the company propose a solution
Tags
  • Poor Servive