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Lowes - Customer Care Review from Florence, South Carolina

1.0
Details
Called Lowes on McLeod Blvd in FlorenceSC several times about the availability of an item. Never got an answer and customer service never offered to help just continued to transfer to department about 5 times. On the other hand the Lowes in Hartsville sc answered in the same department on first try and told me where it could be found in store. This has happened before and we have always end up going to Hartsville store instead of Florence stores.
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Review
#926381 Review #926381 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Clarksville, Indiana: Still waiting for carpet tile installation

1.0
Details

Update by user Sep 27, 2016

Please correct dates of scheduled installation and last call from Lowe's to September 23, not September 24.

Original review posted by user Sep 26, 2016

We ordered carpet tile at Lowe's of East Evansville (#630) on August 27, 2016. Delivery date was pushed back twice (three delivery dates). Installation was scheduled for September 24. When they didn't show up, I called installation only to be told that they didn't know which glue to use, the glue recommended by the manufacturer or Lowe's brand glue. This should have been resolved by telephone on August 27. Lowe's did not give me an update after September 24. Apparently, a telephone call and overnight delivery are not part of customer service. This is the last purchase that I will make at Lowe's.
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Review
#926235 Review #926235 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lousy service after the sale
Reason of review
Poor customer service
Loss
$284
Preferred solution
Price reduction

Lowes Delivery

ordered a fridge with the stipulation it needed to be delivered the next weekend or no sale! I booked out of my job that weekend to accept the delivery called to confirm all was set to deliver the Friday before to find out the delivery two weeks later would be Oct 1st. A date no one cleared through me - not acceptable! After waiting for 40 minutes on hold the delivery team re-arranged things to have it delivered to me on the agreed weekend. The Sunday of the delivery the original time of 12-4 was no longer it moved to 4-6 inconvenient but not horrible. After not having the delivery by 5:30 I called to confirm the time they would be there - was told "they were on their way" 6PM get a call saying they would arrive within the hour 7PM no delivery! I call again to get additional information on why there was a delay- i was on hold for 40 minutes (again). Then after much waiting the dispatcher let’s me know there is confusion with the delivery Delivery person calls at 7:45 to let me know they will be to me in an hour. Delivery arrives at 9PM. Sale was to include an ice maker installed it was not. Delivery guys could not install the ice maker as was the promise at the sale (they never had done it before- no experience) Now I have to pay to have it installed myself. Then finally when all the drama was at a close we see the door has a dent on it. Delivery guy offers 10% off- thanks, Appreciate the offer but I need to talk to a manager to explain the new level of unacceptable we have now hit.
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Review
#925701 Review #925701 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$878
Preferred solution
I want the door replaced or an appropriate amount of $$ compensation.

Short Review on September 25, 2016

1.6
Details
Went to purchase white marble rock to finish our project. No carts to be found. The carts we did find had garden supplies on them. So we left and we will go buy them elsewhere.
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Review
#925440 Review #925440 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Order processing issue

LOWES screwed us on window install

1.0
Details
We spoke to the installer and someone at lowes who said we had to be there for window install. My bf *** work and loses sick time and pay. Then it rains and last minute while he is on the way there and stuck in traffic, they call and say cant put in window. It is an hour away to our home. The manager and marketing director then tell us that we didnt have to *** of work to be there. The installation people were nasty, the manager brit was nasty. They shouldve called the day before knowing it was going to rain to tell us they may not go so he shouldnt have had to drive all the way up there in traffic and lose a days pay and a sick day. All lowes offered was 100 off. My bf makes 4 times that. We didnt want murray installers to put in our window when we were not there because they were nasty. So we got stuck with no window or installation. Never go there again in lehighton
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1 comment
Anonymous
#1220316

But were they nasty?

Review
#925296 Review #925296 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Pricing issue
Loss
$427
Preferred solution
Price reduction

Lowes review in Casselberry, Florida: Appliances

I bought all new appliances for my kitchen. Three months until delivery. I chose 5% off rather then the interst free for so many months. I got my statement and I owe 5,000 dollars. I called the lowes credit card and told them that I don't think I should be charged until the appliances are delivered. Too bad that's the way we do it. I can get it from Home Depot or Best Buy sooner. Wanted to save the 5% on such a large order. This thing won't let me post until I use one hundred words. So her we go>.... Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha
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3 comments
Anonymous
#1219891

I mean it's a credit card... irrelevant of the retail location or product that you used it

Anonymous
#1217968

You will pay at the time of order at Home Depot or Best Buy as well. If your appliances are taking 3 months at Lowes I expect you will find the same at the other stores as well.

Machele
#1217859

Why don't you just cancel the Lowe's order, demand a credit and go elsewhere? I agree, charging your card before delivery is wrong and I wouldn't stand for it.

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Review
#924915 Review #924915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Why so long to get it? Home Depot an Best Buy can get it sooner. Wanted it for Thanksgiving. That would still be over 2 months from order date.

Lowes Customer Care Review

2.1
Details
Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.
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Review
#924834 Review #924834 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Resolved: Poughkeepsie Lowes Service Manager TINA AWFUL!!!!!!

3.1
Details
We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the electrical done. Then called back to have them send the installers-another 14 days til they could come!!!!! We said that was ridiculous since it was their inability to install it in the first place that had lead us here. We couldn't wait for their install so tried to get it done ourselves. We then decide to go ahead and use Lowe's and they told us it would be 30 DAYS at least until they could install it!!!!!!! TINA, service manager, was unnecessarily awful and rude. Needless to say we are extremely upset. I will NEVER AGAIN use Lowe's for anything in anyway. Unfortunately this is AFTER giving them THOUSANDS OF DOLLARS!!!!!! STAY AWAY FROM POUGHKEEPSIE LOWES!!!!!!!
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Resolved
Review
#924154 Review #924154 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Bait-and-switch tactics
  • Rude service manager
  • Lowes mistake but im still canceled
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • RUDE MANAGER
  • No Install

Lowes review in Granite Falls, North Carolina: Worst place

1.0
Details
Bought a stove from here when they were having a sale. They told me it was out of stock and would need to order. Fianlly 2 weeks later they get the truck in. We tell them to be here at 6pm sharpe on a thursday night. It is now 6:45 and finally get a call they are 20 minutes away. Not to mention i started calling Wednesday night to make sure they were coming, called 10 times and never got a call back. Called the customer service lady, and i repeated my number to her 4 times and she still go it wrong! Cant cook dinner because our stove doesnt work (thats why we bought a new one). This is ridiculous.
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1 comment
Anonymous
#1219268

They give out, and work with, delivery windows. They probably told you 4-8 or something similar.

Review
#923907 Review #923907 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
No reason

Lowes review in Brownsburg, Indiana: Credit PROMO

Same thing happened to me. I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about measurements not being close to what another company had given me. I am concerned about time frame of installation...after paying for my carpet. Did not like the way the front desk has no knowledge of financing and nobody there to answer questions. Kathy Dennison 3174503334
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Review
#923015 Review #923015 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Financing options
Reason of review
Fianancing and time to install
Loss
$2100
Preferred solution
Let the company propose a solution
Tags
  • installation rip-offs