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Lowes - Customer Care Review from Centreville, Virginia

Poor mattress store and you only have one cashier asked your associate why I only have one cashier 8 o'clock at night and he says honestly because they don't want to hire anybody and that's ridiculous just one of those things that make you question same reason why I guess we're having the crazy lection nobody cares
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4 comments
Anonymous
#1239458

I mean what is a customer's favorite line when an employee gets an attitude? Who pays whoms wages? Sooo at what point do you have the idea that you as a customer have the right to complain about number of hired help at any retail establishment?

Anonymous
#1238392

I though Lowes is a home improvement store.

Are you sure you are complaining about the correct store?

Arnie
#1237913

Wait, Lowes sells mattresses now? Who knew.

Anonymous
#1237669

This complaint does not make sense to me with some of the misspelled words. It is not a complete sentence.

What happened to using correct spelling and correct punctuation?

Is this a legitimate complaint or do you just want to rant?

The cashier has NO control over Lowes hiring policies.

Senior management does. So call them and complain to them instead of complaining to the cashier who has NO control over this.

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Review
#950039 Review #950039 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Ultimate Customer "no service" | Lowes review from Wake Forest, North Carolina

1.0
Details
A kitchen re do has turned into the "Nightmare in Wake Forest". Home Improvement specialists who lie, just trying to bump services to increase commissions, to managers who just want you to go away. 5 Trips to the Lowes store in Wake Forest in 8 days to try and understand exactly why I'm paying $250.00 to install a sink. or why 100 - 1 x 2 kitchen tile (which has been sitting in my den for more than 2 weeks along with underfloor and grout and other assorted pieces of "stuff" is still there - floor measured out at 140 sq,ft. Or maybe its the contractor who was supposed to contact me today and let me know that the job MIGHT start on the 8th of November as opposed to the 25th of October or the store manger who was supposed to call me yesterday - we got cut off and I called back immediately, asked the operator to give her a message along with my phone number and still haven't heard back (Friday November 4th at 9:01 pm). Nobody at Lowes really gives a "*** " about the customer...they get the full cost of the job up front and then nothing happens. Have kept a full log of texts between myself and Lowes so I can validate my position Wouldn't buy a thumb tack from Lowes if my life depended on it. Don't expect to hear from Lowes management. However, social media including email blasts is a great way to let my friends and business associates know exactly what to expect when dealing with Lowes. And foolish me, thought no company's customer service could possibly be worse than Time Warner...you folks make them look like amateurs!
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1 comment
Catlyn
#1331086

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#949515 Review #949515 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Manager attitude
  • Customer no service
  • Poor attitude of employees
Reason of review
the entire process
Preferred solution
Let the company propose a solution
Tags
  • Management Issues

Veterans Card | Lowes review from Manchester Township, New Jersey

3.8
Details
I've recently moved to New Jersey and decided it was time to apply for a veterans card. I've served in the military from 1965 to 1967. I called the veterans office in Ocean County and was told that I should take my dd-214 to the the Ocean County office in the Ocean County Mall. To my surprise when I went to use it at the Lowes in Manchester Twp, the lady at the register said that the card was only good three times a year. Really? On July 20, 2015 the President signed into law the Veterans Identification Card Act. I'm headed to Home Depot this afternoon to see if they will accept the VA card issued through the county. If so, Lowes has lost a long time customer. Thanks Lowes.
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2 comments
Anonymous
#1239461

And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?

And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.

Anonymous
#1237446

What did you do in the military for two years?

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Review
#949017 Review #949017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Refused Veterans Discount

Resolved: Refrigerator that didn't run right and repairman couldn't seem to fix it. | Lowes review from Saint Johnsbury, Vermont

Update by user Nov 04, 2016

Update

Original review posted by user Nov 04, 2016

On December 12, 2015 I purchased a Frigidaire refrigerator at the Littleton, NH 03561 Lowe's store for $474.88. They delivered the refrigerator and it worked fine at first. Then the temperature started to fluctuant and then when it defrosted on it's own we had water in the bottom of the refrigerator. Ended up having to put a bath towel in the bottom of the refrigerator and changing it every day. I had the repairman come here about 4 times and he never was able to fix it. He put 2 controls in it plus he replace a tube in back of the freezer. I called the store manager in Littleton, NH and never was able to reach him. I wrote them a letter and someone named Justin called and talked to me. Went to talk to this Justin and he said he would get back to me. He never did call me back. In the mean time I bought another refrigerator. I also got rid of the other one. I won't buy anything more from Lowe's.
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3 comments
Anonymous
#1236321

Why are you pissed at Lowe's instead of Fridgidaire? I don't get that at all. Lowe's didn't build the thing.

Anonymous
#1236622
@Anonymous

Isn't it just amazing that people can't get it through their heads that the retail store doesn't make the products they sell and that it's the manufacturer that is responsible for the warranty. What is this person going to do when they have a problem with the refrigerator they bought somewhere else???

Anonymous
#1237432
@Anonymous

I know that's like blaming their beer for their hangover. Lowe's Stupes....I mean customers sometimes just *** to hear themselves *** and it is easier to call into or even drag their behinds into a Lowe's to whine instead of calling Frigidaire because it is easier......

Pretty dumb and you people must think the retailer makes the items. lol.

I am a former Lowe's employee and I know this all too well. The world revolves around them.

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Resolved
Review
#949016 Review #949016 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Cons
  • Getting the run-around
Reason of review
Warranty issue
Loss
$475
Preferred solution
Full refund

Lowes Customer Care Review

The Lowes in Hattiesburg has some of the worst employees i've ever seen in a lowes.. My wife walked around this store for 35 min with no help at all. She could not find an item, and could not even find someone to help her. I probably will never shop here again; and i'll be sure to pass the word..
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Review
#948430 Review #948430 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Oven Installation Review from West Newton, Pennsylvania

2.9
Details
Ordered a built in oven on line. Picked up at store and had it installed by electrician. $180. Defective so had to return it. Expressed my problem with paying installation cost and oven was no good and that i would have to pay this again for replacement oven. Told by lowes supervisor to contact manufacture company to complain. Store ordered replacement oven. Called and said it was in. Went to pick up and it wasnt there. Still waiting.
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1 comment
Anonymous
#1235949

Why didn't you just use the manufacturer warranty and have a service shop come out and fix it? There would have been no-charge, it would have been done faster and you wouldn't be paying for a second installation.

Review
#948294 Review #948294 is a subjective opinion of poster.
Service
Lowes Oven Installation
Reason of review
Poor customer service

Lowes Delivery Service Review

3.5
Details
Still waiting a month after dishwasher was ordered. No contact from lowes. Called them and they had no excuse for wait time. Spent thousands on several lowes purchases and installations. Home Depot from now on. Still washing by hand.
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Review
#948278 Review #948278 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes - Manager Review from Cartersville, Georgia

1.0
Details
Cartersville George store Karen associate I asked for help she told me she would help me within 5 to 10 minutes she was not back so I went to look for her or the product that I was looking for and found her flirting with a guy in appliances literally hanging all over him your employee should care more about the customers and not flirting with other associates we will no longer be doing business with Lowe's we have switched our contract but to Home Depot
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Review
#948215 Review #948215 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes Delivery Service Review

1.0
Details
Worse placebto buy, no customer care and no deliver on time
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Review
#948027 Review #948027 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Waiting for window to be installed 2 1/2 months later. | Lowes review from Louisville, Colorado

1.7
Details
So disappointed. Ordered our window from Lowes in August. Waited for the window to be made and shipped to Lowes, then waited for the Installer to call us and set up a time to come install the window. They wee 2 weeks out. The day that the installer is to come install the window, Lowes calls and says that the window is broken and they are going to order another window and once it is rec'd at Lowes the installer will call again and set up a time and day to install it. The window arrives at Lowes and the installer calls to set up a day and time for installation, I ask if they can make it in a day or two since this is the 2nd attempt at installing the window. They say no. So we wait the 2 weeks for them to come and install the window. On the day they are to come install the window; we get a call from Lowes saying that the window is broken, again. I talk with the manager Dominic and let him know that we would like a discount on the window and that we would like that it be installed as soon as Lowes gets the window again, so we don't have to wait the 14 days for installation. He said that sounded fine. Called Lowes and they said that the window is in and that the installer will call to set up a time to come install it, installer called and said that no our schedule is full and the only time we have available is 9 days from now and if you don't take that time that it will be even longer untii the window can be installed. Very rude. The whole situation has been unacceptable. Will never buy windows from Lowes again. It will take a lot for me to purchase anything from Lowes in the future.
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1 comment
Anonymous
#1245188

I'm pretty sure the employees at the store did not break your glass on purpose. They do not and cannot control shipping from the vendor or the trucking company that takes it to the store.

They do not control the installers schedule. They try to provide you a product and service but cannot oversee the window from vendor to your home. I'm sure you were put out and believe you are deserving of some sort of discount. I can only imagine the attitude and frustration that was on display when you were told the second time it was damaged.

It's a window... 94% of customers are saying that they had great service and will recommend friends and family to Lowe's.

You were in the 6%. I'm sorry this happened to you.

Review
#947493 Review #947493 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Window Window Installation