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HORRIBLE!! WILL NEVER SHOP AT LOWES AGAIN

1.0
Details
HORRIBLE!!! I LIVE IN BAYONNE, NJ THE DELIVERY COMPANY THEY USE IS HORRIBLE, I BOUGHT A WASHER ON THE 9TH OF AUGUST IT WAS FINALLY DELIVERED TODAY!!! HOWEVER THE DELIVER COMPANY JUST LEFT IT ON MY PORCH BECAUSE ALTHOUGH I PAID FOR INSTALLATION AND HAUL AWAY OF THE MY BROKEN MACHINE...THEY DID NOT WANT TO CARRY IT UP MY STAIRS!!! THIS HAS BEEN A NIGHTMARE, BETWEEN POOR CUSTOMER SERVICE, CORPORATE BEING CLUELESS AND THIS DELIVERY COMPANY ..I WILL NEVER SHOP AT LOWES AGAIN!THIS HAS BEEN THE WORST SHOPPING EXPERIENCE OF MY LIFE!! AND MY WASHER WAS DAMAGED DURING DELIVERY! I DON'T KNOW HOW THEY ARE STILL IN BUSINESS
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1 comment
Anonymous
#1214738

Because ppl like you are *** enough to still buy there. All about that moolah

Review
#901876 Review #901876 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Lowes Very Poor Customer Service

Lowes in Clarksville, Tennessee - Bad employees!!!

2.5
Details
To whom it may concern: I am writing as a loyal Lowe's consumer of over 6 years. Lowe's is my main source of supplies for my maintenance company that services property management companies and Realtors within the Clarksville, TN area. Numerous concerns of mine have been supplied to Lowe's Store #498 of Clarksville, TN. I have expressed my concerns several times to management and to the Lowe's customer hotline ranging from delivery drivers not contacting customers in the morning before they leave for deliveries, to the rudeness of store employee staff, to the improper handling of orders I have placed. The issues I am currently concerned with are as follows: · I spent three (3) hours going through stacks of decking lumber to select specific deck boards for my own personal deck I am building. Once delivered it was apparent that it was not my selection. The wood was full of knots and the ends were split. It was not the lumber I took the time to personally hand select to be delivered to my home. When I contacted Mrs. S about this, I was advised it was because it was left outside. A week’s worth of weather is not the cause of knots or splitting; this was not a sufficient explanation. · I have expressed concerns that management at this store have started requiring the Pro service techs to pull the orders they take in, thus making them unavailable when needed by the consumers they were hired to assist. I have been made to wait over an hour at the Pro desk for assistance on multiple occasions. When I place an order to be pulled by staff, I receive constant complaints and comments from staff that I need to pull my own orders. I have advised Mrs. S on numerous occasions that if she has an issue pulling my orders then she would need to take it up with Lowe's, her employer, as they are the ones that have advised she needs to pull the orders. · I have also expressed concerns that I have not been receiving a phone call from the delivery techs the morning of deliveries. I work with property management companies and pay to have items delivered to their clients' residences for me to install. If I am not notified of the delivery, then I am not present when the delivery takes place. My clients are not responsible, nor are they expected to be there for the deliveries. Dangerous situations have occurred with home owners and techs. We have had several cases where this has occurred in the past. I have notified my Pro Service specialist of this and it still continues to be an issue. · Recently I purchased a zero turn mower from Lowes that was returned to the store by another customer. The ticket on the mower specifically stated I was able to purchase the Lowes protection plan and that the mower came with a 3-year manufacturer’s warranty. I was informed that the mower was returned due to faulty transmission issues and was repaired by a Lowes approved vendor. Because it was returned Mrs. S informed me the protection plan was not available to purchase. Less than a week after I purchased the mower it would not start so I contacted the manufacturer who advised me the warranty would not be supported through them. I spoke with Mrs. S about this warranty and at that time she informed me it was only a 1-year warranty and it didn’t cover starting; it only covered the transmission. I spoke with the Pro service team at the Lowe's S. Clarksville Store #3003 who advised me that if the mower was repaired by a Lowe's vendor then I should have been offered the Lowe's protection plan, as well as the original manufacturer’s warranty. The mower was delivered with no paperwork. The original tag was removed from the mower before it was delivered to my house and I was charged the $20 delivery fee even though Lowe's’ ads clearly state mowers will have free delivery. Prior to the purchase, I originally spoke with Mrs. S regarding interest in the mower. She advised me that she had already spoken with Mr. D, the store manager, and he was not willing to discuss the mower with her. There was apparently an issue between her and the manager because she had purchased some appliances that were still in the back of the store. My wanting to purchase a mower had nothing to do with her personal issues with the manager. Also, upon the morning of the mower being delivered, I was called at 6:37 am and asked to confirm delivery of my mower. Mind you this was the following day that I purchased the mower. I was then contacted again at 7:44am that they were leaving the store to deliver it. Mrs. S messaged me to let me know that they would leave the mower with out my being present, but I would be responsible if it were to disappear. I expressed my concerns about calling a business customer so early in the morning to Mrs. S at exactly 7:30am. Then at 7:33am she refunded the mower from my LAR account without my knowledge and rebilled it to a gift card so it is no longer on my LAR account. She used the excuse that it was the wrong purchasing number and if she left it that way, they would send the store a new one. When I spoke to management at the S. Clarksville Lowe's, I was informed that was not the case nor correct procedure. After all of this happened, I then contacted Mr. DU, the assistant store manager at the Clarksville Lowe's where I purchased the mower, and the one I dealt with when I purchased it, and negotiated the price. I contacted Mr. DU to inform him of everything and that I think Mrs. S was upset with me regarding purchasing the mower because she wanted to purchase it herself. He advised me he did not think that was the case; however, all signs point to it being the case. I also advised him the tag was removed before it was delivered, and that I was not provided any information about the mower or the warranty. The hose attachment for the mower deck was missing, the positive line to the battery was loosened, and then after the fact, I was told it is only a one-year warranty, not a three-year and it only covers the transmission. Mr. DU advised he could not remember which mower I bought as he has sold so many of them. Mind you I am inside the store multiple times a day and know almost everyone who works there. I find it hard to believe that he could could not remember the mower I purchased as it was the first Husqvarna zero turn mower that had been returned. After all of this happened, the next day I was contacted by Mrs. S again and advised that some metal roofing I had ordered was now on back order and would take an additional 2 weeks. I also needed to special order 108 windows and asked if someone could be sent out to take a measurement of the windows to just double check my measurements. When speaking with Mrs. S about this she initially informed me Lowe's does not do this any longer. Then when she found out it was 108 special order windows she informed me someone would be going to the apartment complex on Friday and it would cost me $35. I had the option for it to go on my account or pay cash to the tech that showed up. I waited at the complex all day Friday and even contacted Mrs. S to inform I had not been contacted by the party coming to measure the windows. On Monday I advised her no one ever showed up. Mrs. S informed me that Mr. L, her manager, put the work order in and was supposed to be having someone contact me and that my account was not charged the fee. I have spoken with Mr. L several times over the phone in the past and he has been very rude and confrontational, and at one point even told me to google a question I had asked. I have also placed several orders through lowesforpros.com and requested the order be taken to the Pro service station instead of the customer service desk because I always have other items being picked up at that location. Mrs. S has expressed that she does not appreciate having to pick up my items from the customer service desk and that I should do it on my own. In a world of contracting, time is money. I do not have the time to sit and wait for assistance at two separate stations. There is no reason for a Pro order to go to the customer service desk. I do feel this is a concern for many Pro users and why the website does not get more traffic. Because of all of these issues I’ve dealt with in just the last few weeks, I have had no other choice than to find alternate suppliers. I contacted Home Depot and they sent someone right away to measure for the windows and it is free of charge. Because of the actions of Mrs. S , Mr. DU, and Mr. L of the Pro service station, Lowes has potentially lost a very large sale of 108 special order windows as well as my continued loyalty as a consumer. I am requesting someone from corporate, or a regional manager, to contact me regarding the issues stated above because it is apparent that my concerns are not being addressed by management. I would like the situation handled. I have lost faith that this can be handled at the store level. Instead of hearing my valid complaints and using them as constructive criticism to improve a loyal customer’s experience at their store, I feel my complaints are being used to retaliate against me and I can no longer allow it to continue. If the situation does not improve I will be forced to start conducting business elsewhere. If needed, I can provide a copy of the text messages between Mrs. S and me in regards to dealing with the lawnmower, as well as the dated and time stamped receipts from purchasing the mower. I would like the mower purchase investigated and I would like the extended protection plan on the mower that was stated on the paperwork for the mower as well as stated in Lowe's company policies and procedures. I would also like to know why Lowe's company policy was not used during their interactions with me in the case of the mower, as well as the special order of 108 windows. This is my final straw and contacting corporate is my final step in reconciling a relationship with Lowe's for future orders. If I am dealing with these types of situations because of improper management and retaliation from the Pro service team, I can only imagine other customers may be experiencing the same treatment. Thank you, Thomas Sweatland
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Review
#901859 Review #901859 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Delivery techs
  • Pro service tech
  • Pro service manager
Reason of review
All of the above
Preferred solution
Let the company propose a solution

Lowes Customer Care Review from Yonkers, New York

1.6
Details
THE WORST RUN STORE I'VE EVER EXPERIENCED. THE OFFICES IN NC SHOULD BE PISSED. THE VINCENNES INDIANA STORE 1610 HAS GONE STRAIGHT TO ***. YOU CAN NOT FIND ANYONE TO HELP YOU. THERE IS NO ONE ON THE FLOOR. NO COVERAGE SCHEDULED . SO MYSELF ALONG WITH SEVERAL OTHER CUSTOMERS WONDERING & TRYING TO FIGURE OUT WHAT'S WHAT. NO ONE AROUND ANYWHERE. MY WIFE & I WENT TO THE HELP DESK & ASKED. 'OH WELL SALES ARE DOWN SO WE ARE SENDING PEOPLE HOME' WHAT??? CUSTOMERS STILL NEED HELP WHAT IS THIS *** STORE MGR THINKING? I'LL TELL YA WHAT THAT SORRY GREEDY *** IS THINKING. IF I COME UNDER BUDGET I GET A BONUS. SO HE SCREWS HIS STAFF THAT NEED TO WORK & THE MONEY. AND THOROUGHLY SCREWS THE CUSTOMERS, BECAUSE OF HIS NEED TO FILL HIS UNDESERVING POCKETS. I'M MORE THAN PISSED. I USED TO RECEIVE THE BEST CUSTOMER SERVICE. NOW THIS NEW STORE MANAGER HAS TAKEN AWAY THAT SERVICE. ALL MY BUSINESS IS GOING ELSE WHERE. FIRE ALL YOUR SO CALLED UPPER MANAGEMENT IN THIS STORE. THEY DO ABSOLUTELY NOTHING. I HOPE YOU GET SUED.
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1 comment
Anonymous
#1214985

What happens when your expenses are higher than your income? Kids can't eat right?

No roof under their head right? No clothes for their back?

Like customers love to point out YOU pay the wages. If YOU ain't paying people aren't going to work for free because of the reasons that I just listed.

Review
#901198 Review #901198 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Delivery Service Review

3.8
Details
Horrible drivers service. Promised do early morning. 12:35 still not here. Called. They went to the wrong address, even after calling me this morning and I told them their GPS was wrong. Caller said driver STILL used GPS? Smart!
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Review
#900859 Review #900859 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality

Frigidaire Range from Lowes

I too purchased a Frigidaire range from Lowes. I got an electric range and it cost around 600.00. The design is very poor. There are vents in the front door with double glass window. Condensation from the oven causes dripping between the glass panes which you cannot clean without disassembling the entire oven door. Even with the extended "expensive" maintenance contract, they would not cover it stating it was maintenance, yet the manual states to call a professional. Lowes sent someone out to look at it, only to tell me it was not under warranty and then the contractor that came out sent me a bill for $80.
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2 comments
Anonymous
#1199214

If you take time to read the entire service contract you will find that it does not cover "cosmetic" problems. The dirty glass does not affect the operation of the oven therefore they wouldn't cover the service. Always take time to read over the fine print before purchasing a service contract or extended warranty.

Anonymous
#1591855
@Anonymous

Cosmetic issues are covered under the factory warranty for the first 60 days. If you notify them within that time period you are covered regardless of how long it takes to fix the issue.

I also made the mistake of purchasing this brand for my range.

In my case, as I was remodeling my kitchen, I am dumping mine and buying all new appliances from Sears. Regardless of their issues the Kenmore brand seems to be better made and easier to obtain service.

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Review
#900582 Review #900582 is a subjective opinion of poster.
Product
Frigidaire Oven
Reason of review
Warranty issue

Lowes Customer Care Review from Boyce, Louisiana

2.2
Details
I called in an order today because my website checkout has not been working properly the last few weeks. I placed my order with Danica (super nice and helpful BTW), who confirmed my order and its delivery to the Nacogdoches, Texas location, which is the closest store to me. She totalled my order and told me that Lowe's would be calling me today or tomorrow, because they had one of the items in stock. (The reason I called to place the order is that I had just been in the Nacogdoches location and saw the item, but it was priced $30 to $40 higher than their website advertised) Sure enough, the Nacogdoches location called, but it was to tell me I couldn't have the item in stock because it was the display, and that they did not know if they'd be receiving anymore. Now, mind you, I have already invested a ton in this project and needed that item, and was told by Danica that I could buy it, only to have the Nacogdoches store tell me they'd refund my money so I could go find it elsewhere. Their Lufkin location had some in stock, but I had to suggest that they move one from the Lufkin location to Nacogdoches for me to pick up....they seemed very perturbed at the suggestion that THEY handle it, rather than refunding my money and making the hour drive to the location myself to buy it. Even when I buy a vehicle, the dealer locates it and arranges to bring it to that location. Makes me question the over 10 years of business I and my family have given them. The manager was in the background being very unhelpful, just as unhelpful as the associate on the phone. If this item comes in and they attempt to charge me the $30 to $40 difference in the online vs. in store price, I will be filing a formal complaint against them for false advertising. Extremely unhappy with the Nacogdoches location's sub par performance. Home Depot may be getting a new customer soon.
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1 comment
Anonymous
#1591858

Being a senior citizen I find sub par customer service is the norm today. Loews is hardly alone but my past experience with Home Depot was worse.

However, they seems to have improved somewhat. The main issue today is the drive for performance to satisfy Wall Street. The CEO's make their eye popping salaries and to achieve their lofty goals, have to trim costs somewhere. I wonder if by the transfer you mentioned one store gets no credit for the sale while the other does.

Seems if you buy online but pick up at store, they do not get credit for the sale at retail. Might do better face to face then on the phone or online.

I suggest you shop at Costco. The service there is excellent and as new member I can see why people keep going back.

Review
#900555 Review #900555 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes Manager Review from Yonkers, New York

3.5
Details
Vincennes Indiana What a sorry store. It was full of happy hard working employees a year ago. Well that's all over. This so called store manager Martin Wagner has destroyed the entire staff. I have heard & witnessed horror stories from longtime & former employees. With all I've personally witnessed & add on employee abuses, this so called manager continues to VIOLATE FEDERAL LABOR LAW & EXTREME VIOLATION OF EMPLOYEE CIVIL RIGHTS. Evidently HOME CORPORATE OFFICES are not aware of his extreme abuse of power. I've watched many friends & friends children's schedules disappear from one day to the next. Schedules changed in mid shift. Longtime loyal employees lives being flipped just because he thinks he can. Guess what I'm going to encourage every single person I know to file a lawsuit or join a class action against this out of control Nazi. Several that have experienced a medical issue have been treated as if they are at fault, then their schedule is modified to the point of nonexistence or to the point they quit. Due to this one horrible manager I will propose a full on boycott of this store , there are plenty of other stores to purchase the exact same products at just steps away. This is a very sad situation that has been allowed to happen. Shame on you. Shame on you for allowing this loose canon reek havoc on good people & a loyal community. 3 assist store managers have quit since this man has arrived. Once a store full of happy loyal employees that loved their job, loved the company. To despising it. Something is seriously wrong. My suggestion is a full investigation. And speaking with current & past employees without Martin's threatening influence hanging in the air. Regards An Extremely Angry & Disappointed Former Customer. AGAIN YOU SHOULD BE ASHAMED.
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Review
#900541 Review #900541 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Carson City, Nevada - Never again from Lowe's

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Review
#900293 Review #900293 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service

Short Review on August 13, 2016

Lowes sucks because so picke about. Credit card i will never shop at lowes cause they suck home deopt help there customer s
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Review
#900100 Review #900100 is a subjective opinion of poster.
Reason of review
Poor customer service