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Lowes - Dishwasher Installation Review from Los Angeles, California

1.1
Details
Ordered a dishwasher from Lowes in Long Beach, California. I should have known. Only after they received my card information, was when Justin informed me that this was a special order to be delivered from the manufacturer (GE). This took two weeks for delivery, then another week for an installation appointment. Eddie, the supposed installer, shows up only to try to hustle me into having another electrical outlet installed. Said he could not install the new dishwasher . I then decided to return everything for a complete refund. We get to the store then have to wait for almost an hour because the cashier kept pulling up the wrong invoice numbers. She had no clue as to what she was doing. The manager, Doug, was of very little help. It was an awful experience from start to finish.
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Review
#917346 Review #917346 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Customer no service
Reason of review
Order processing issue

Lowes review in Lilburn, Georgia: Raggedy washing machines

Went to lowes in Lilburn, ga and ordered a matag washing machine- on the spin and rinse cycle it shook real bad. Shaking so bad it shook the whole laundry room. Made lowes aware of this on the same day it was delivered and delivery guy came back out to see if it was leveled which he said it was. I was not going to put up with it shaking violently and went back to lowes to complain that something must be faulty with the machine. The sales person that sold me the washing machine the stated that I needed to get a repair person out to fix the machine. I told the sales person that that was not going to happen because I paid close to $600 and I was not going to get a brand new washing machine fixed. I then ordered a whirlpool washing machine. The delivery people came to pick up the machine one evening when they delivered the whirlpool. Same issue was going on with the whirlpool shaking violently on spin cycle. I went back to lowes the next day to get the matag credited back to my account and to advise the sales person that I was having the same problem with the whirlpool washing machine. The sales rep advised me that they could have someone to come out on Tuesday to check the level on the whirlpool. Well Monday came and I never did get a call that evening as to when someone could come on Tuesday so I figured since lowes did not care I will just have them to pick it up so I could get my money back for the washing machine, hoses and the extended warrant which I purchased. This past Saturday the sales rep advised they will be at my house after 2:00pm and then when I got the call from the delivery people they said between 11:00-1:00pm. Since I had something important to do I told lowes to schedule me for Sunday. Never got a call from the delivery people on Saturday evening for the pickup. Lowes cancelled Saturday pickup but never rescheduled for Sunday. Then called lowes back and they stated they will be able to put me on the list for Sunday after 2:00pm. Well kept on calling lowes and it was almost 8:00pm to be told I was taken off the list.!Hope they get it straighted out. Now speaking with supervisor David to get this matter resolved.
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1 comment
Anonymous
#1211861

You don't say whether you bought a top loader or a front loader. Either way the delivery people more than likely aren't trained enough to know there are shipping bolts in front loaders that need to be removed before the machine is used and in the case of a top loader there are shipping blocks in the base of the machine that need to be removed. If these are not removes the drum is tied to the machine causing it to shake.

Review
#916924 Review #916924 is a subjective opinion of poster.
Product
Maytag Washing Machine
Pros
  • Going to the store
Cons
  • Lack of response
Reason of review
Problem with pickup

Lowes review in Arlington, Massachusetts: Lowe's Home DYI Store Dedham Mass 02026

I purchased a Frigidaire refrigerator A week and a half age from this location. It was delivered on 9-11-16. One in a half hour later than the time It was expected between 2-4:00. The new refrigerator has a dent in the front of the door which myself, and the delivery person saw right away. If you buy Appliance's from this store or any other Lowe's store. Make sure you look it over closely. Very disappointed, and angry, that they would let a product go to a customer this way. Not to mention the 1 and a Half hour of how late the delivery was.
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Review
#916873 Review #916873 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Reason of review
Damaged or defective

Lowes review in Temple, Pennsylvania: Horrible management team

1.2
Details
I've shopped this store for years, in the past 8 months the Vincennes,Indiana store has gone straight to ***. People are being bullied by the store manager & by his assistants. Longtime employees are being pushed out. The 'older' employees are having hours drastically cut. People being fired after they have had a health issue. Not to mention the management staff stalks the employees thru social media. Then there's that fact that this store is built on a TOXIC land. About 13 women have had miscarriages or still born babies. I hope there will be a massive lawsuit started against Lowe's & especially against this store manager Martin Wagner is his name. I will continue to complain till something is done about this. You should be ashamed.
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Review
#916833 Review #916833 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Staff incompetent
  • Management
Reason of review
Poor customer service

Lowes - Carpet Installation Review from Indianapolis, Indiana

3.6
Details
We bought carpeting from lowes with their installation. The carpeting had a one year warranty with it. The carpet got to the point where it looked like it was worn. Lowes came and took pictures and called the manufacturer . They suggested cleaning it professionally, which we did and it never helped. I went back to lowes and they promised to contact manufacturer. I still haven't heard anything and I've been back numerous times and the person that's taking care of it is never there and they'll have him call me. So now I do all my shopping at Menards and Home Depot.
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Review
#916750 Review #916750 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality

Lowes Customer Care Review

3.3
Details
Im standing here next to grills and not one employee has stoped to ask me if i need help
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Review
#916321 Review #916321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Marshall, Michigan: Lowe's Installation Services Stinks

I don't have enough time nor do you to read all that transpired with our attempt to have Lowe's install a privacy fence. It boils down to this: signed contract on 7/12/16 and as of 9/9/16, still not fence. Three installers were contracted and failed to deliver. Numerous calls to our project manager, Angela, went unanswered. Calls to Dawn who sold the service went unanswered. 2 visits to the store to get some action was fruitless as they state they aren't over installation services, that is in Grand Rapids. Called Installation Services in Grand Rapids, and while they were apologetic, nothing changed. As of today, we went to the store, again, and told them to pick up the materials that are sitting in my driveway and we want a refund, as our credit card was billed when the contract was signed (July) and paid to avoid interest charges before we received the goods or the installation. Be warned when dealing with installation services.
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1 comment
Anonymous
#1210600

Does not surprise me. I work part time for Lowes and the company could careless. Management is a joke and all they care about is making their budget to get their bonus checks.

Stay away and use word of mouth to find a reputable installer.

Review
#915863 Review #915863 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Lowes review in Snowflake, Arizona: Rude Associate

3.6
Details
I have always supported local stores, but will NEVER set foot in this store again. I went to purchase a range to match my frig and dishwasher (which we had just recently purchased at this Lowes store). I found what I wanted and waited while "Sandra": was on the phone. She said she was on hold again. I said fine, suggested to my husband we do our other shopping across the street at Home Depot and then come back. She THEN managed to find someone to help us. He, with the assistance of another employee found the range. I told him we would need conversion to propane. OK, he said that'll cost you an extra $200. I told him that was crazy we would not pay that for exchanging 5 orifices. He then said he was wrong, it would be $130, and he would go find Sandra. She said the cost would be $175. Doesn't seem as though they could come up with a price, does it? Again I said that's crazy you just lost a sale. And it was a shame because I wanted all the appliances to match. At this point she LAUGHED AT ME! I admit I got in her face and told her how dare she laugh at me. AT that point she told me "well that's we're told to charge" and started to laugh again. My husband and I have shopped at various Lowes stores for over 30 years and that has now come to an end. Where does this "associate" get off laughing at me because I said I wanted my appliances to match? This person is to provide me with a service and she found my disappointment funny. This is the first time we have ever had a problem with any employee at the Show Low Lowes and it is the last. You’ve lost long-time customers.
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5 comments
Anonymous
#1209876

Typical customer that thinks their *** doesn't stink. Can't wait for a salesperson that works in the department to help them and demands instant service.

This results in a person from another department that isn't trained in the products you want being called over to try do to what they can to help you.

Then you complain about the service you get. Bet you holier than thou attitude would quickly change if you spent a week working in a retail store.

Anonymous
#1211183
@Anonymous

Wasn't a matter of waiting for a salesperson to finish her phone call. We suggested we'd go finish our business across the street AND RETURN later.

No Holier than thou here. We were more than willing to come bak. Please don'[t read more into this thn is there.

Also be advised I worked in a customer caposition a non-profit for many years dealing with extremely wealthy patrons, so I fully understand how do deal with the general public. You've misunderstood - there was no problem until she laughed at my disappointment.

Anonymous
#1209249

You want to know whats really funny? How you think Lowe's or Home Depot either one is a "local" business.

They are national corporations not local businesses.

And what's really a crack up is how you expect them to do several hours worth of modifications for free! That isn't customer service, that's a quick trip to bankruptcy!

Anonymous
#1211184
@Anonymous

Of curse Lowes or Home Depot are not local businesses. The conversion we asked for does not take several hours.

Actually about 10 minutes for which $175 is rather steep. The only reason we asked for help in conversion is my husband is 78 years old, with severe back problems and is not able to lie on the floor to convert the oven, even though he knows how. The crack up is that you know not of what you speak.

Check these things out before you put someone down. It just makes you look uninformed and laughable.

Anonymous
#1214979
@windymtnlady

Nothing takes 'like 10 mins' nor would labor laws allow to pay someone for 10 mins every now and then when someone needs something converted like you apparently needed. Another lesson on economics is that a large company charging what YOU believe is a high price does not equate to poor service.

They charge that because that is what they have gotten from others as well as an average of what others charge. Economics, the market sets the prices not some bored dork up at a store corporate office.

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Review
#914199 Review #914199 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Rude salesperson

Lowes review in Ames, Iowa: A mystery number/charge - several times

3.9
Details
Reviewing several metal roofing component invoices I could not figure out what one recurring charge was - over $100. Just a generic line item number labeled "roofing material". I had gotten quotes for the materials prior to ordering and they were all there plus this one. They didn't charge for crating and shipping except for flat panels which it expressly states they charged for on the website. That charge only showed up when I ordered a flat sheet, but not only was there the crating fee (which they assured me was not charged - so I said, "OK what is it then?") but also their mark up and tax which should not have been added ever. A couple times on my invoice the charged had been deleted and then added again - as if the person doing the invoice could not figure it out but as a default added it plus everything else. I showed this to the manager and several other people in the organization - they said there was no way to know what it was - no accountability - what a fun IRS audit that would be - why should they let me deduct it when they don't know what it is? If I had known I was being charged over $100 on top of the material cost I would have ordered them all at once. There was nothing in the roofing catalog that cost that much and all the sheets were listed per length and easy to figure out. "Wow, that is weird - when you figure it out tell us, I'm curious", said the Lowe's folks. In general Lowe's has been pretty good - that sure was a waste of my time and I have to know how they know what is going on. I used to point out to them when they under charged or neglected to charge me for something - do unto others... I said "If you can't tell me what it is why should I pay for it?" Sound reasonable?
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1 comment
Anonymous
#1214473

Get back in there and get that refund. (Eye of the tiger begins playing in the background).

Review
#914016 Review #914016 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
Loss
$250
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review from Naugatuck, Connecticut

1.0
Details
Bought a 5 year warranty for my front loader washing machine (Samsong ). When it broke down , electrical malfunction ,leaks ,and noisy drum spinning, I called for service. Lowes said that a local repair shop would come and service it on Tuesday morning. No one showed up, so I called the repair shop, they said that I was not on their schedule for service,and could not help me. Called Lowes and after much frustration with the operator , I was given a second repair shop to come from Massachusetts to my home in CT . No matter what I said about the distance from the repair shop to my house the operator was not able to help. Called Lowes again , 3rd time and I was set with a local repair shop for the next Tuesday. Tuesday came ....no one came from the schedule shop, I called the shop and again, I was not on their list for service. It's been 3 weeks that I had to pay to wash my familiy's clothes . My next step is to get help from the state of CT.
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Review
#913755 Review #913755 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service