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Lowes in Bridgeport, Connecticut - Poor Customer Service with Install Department

2.8
Details
ORDERED CUSTOM SHADES FROM LOWES IN MILFORD. RECEIVED PHONE CALL COMING TO MEASURE NEXT TUESDAY. CALL CAME IN ON WEDNESDAY OR THURSDAY. I COMMENTED AND SAID GREAT, I DID NOT EXPECT IT SO SOON. NEXT TUESDAY WAITED THE TWO HOUR WAIT PERIOD AND FINALLY CALLED THE INSTALLER, DENNIS, AND HE SAID THERE WAS A MISUNDERSTANDING. APPOINTMENT WAS FOR THE FOLLOWING TUESDAY. THE FOLLOWING TUESDAY THE INSTALLER CAME TO MEASURE (NOT DENNIS) 1-1/2 HOURS LATE TO MEASURE FOR SHADES. DENNIS IS THE BOSS I WAS TOLD BY THE MEASURER. SHADES CAME IN AND WERE INSTALLED ON 23RD OF DECEMBER. NICE GUY AND PERSONABLE (SAME ONE WHO MEASURED). INSTALLED SHADES IN LESS THAN AN HOUR. GAVE HIM A GENEROUS TIP AND HE LEFT. APPROX. 3 DAYS LATER ONE SHADE FELL OFF FROM THE BRACKETS. (I WAS NOT PRESENT, DO NOT LIVE THERE AS YET). MY CONTRACTOR WAS THERE WHEN IT FELL OFF THE WINDOW. CALLED DENNIS-OWNER AND LEFT MESSAGE TO CALL ME AT HOME (WHERE I LIVE). NO RETURN PHONE CALL. WAITED TWO DAYS AND THEN CALLED LOWE'S TO COMPLAIN. THEY SAID THEY KNEW ABOUT IT AND WOULD RECEIVE A CALL FROM THE OWNER OF THE COMPANY (DENNIS). NO CALL. CALLED DENNIS AND HE SAID HE CALLED ME AND LEFT ME A LENGTHY MESSAGE. NEVER RECEIVED IT. FOUND OUT HE CALLED ME ON MY CELL PHONE WHICH I ONLY USE FOR EMERGENCY PURPOSES. I HAD PREVIOUSLY ASKED HIM TO CALL ME AT MY HOME NUMBER AND LEFT IT FOR HIM. I REQUESTED THAT SOMEONE COME OUT THE NEXT DAY TO FIX THE SHADE, HE SAID "OH NO, NOONE IS COMING OUT TOMORROW".. I THEN LOST IT AND TOLD HIM THIS WAS THE 3RD DAY THIS SHADE WAS DOWN. HE SAID THAT SOMEONE HAD TO HAVE TAMPERED WITH IT BECAUSE ONCE A SHADE IS UP, IT'S UP. I TOLD HIM I WAS REPORTING HIM TO LOWE'S AND HUNG UP ON HIM. THIS IS THE 4TH DAY AND I AM STILL WAITING FOR SOMEONE FROM LOWE'S TO CALL ME. I JUST GOT OFF THE PHONE WITH THE INSTALL DEPARTMENT OF LOWE'S (NO ONE FROM LOWE'S EVER CALLED ME). THEY SAID THAT THEY WERE ON THE PHONE WITH DENNIS AND THAT DENNIS WAS TRYING TO SET UP AN APPOINTMENT AS WE WERE SPEAKING. MIGHT I ADD THAT IT WOULD TAKE AT LEAST 1 MINUTE OR LESS TO SCREW THESE BRACKETS IN. (ELECTRIC SCREWDRIVER) BUT IT IS TAKING HIM 4-5 DAYS FOR HIM TO GET SOMEONE OUT TO MY HOUSE????????? DOES THIS MAKE SENSE, IS IT RIGHT? VERY POOR CUSTOMER SERVICE ON THE PART OF THE OWNER OF THIS INSTALLATION COMPANY. I HAVE JUST RENOVATED MY ENTIRE NEW CONDO AND SPENT THOUSANDS OF DOLLARS AT LOWE'S IN MILFORD. RECORDS CAN BE CHECKED. ALL NEW APPLIANCES, BACK SPLASH AS WELL AS MANY OTHER ITEMS NEEDED TO RENOVATE AND THIS IS HOW I AM TREATED. NEVER AGAIN. I SHOULD HAVE STAYED WITH JC PENNY FOR MY CUSTOM SHADES. VERY VERY POOR CUSTOMER SERVICE.
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Author
Location
Bridgeport, Connecticut
Pros
  • Products and their cashiers
  • Sales associates
Cons
  • Rude executive associate
  • Bad service
  • His total lack of concern for my needs
Reason of review
Poor customer service
Loss
$150
Review #760889 is a subjective opinion of poster.
0 comments

Lowes in Houston, Texas - Poor Customer Services and Malfunctioning Phone System

1.0
Details
I placed my 1st order online to be picked up gulfgate store houston, tx store that said it had it available. I even entered my credit card and received confirmation order # that it has been submitted. When I called pasadena, tx store to make sure they had my online order for pickup, message said store is now closed, but website said store closes at 9:00. Called Gulfgate store so I can pickup my 2nd order and they said they close at 9:00 so I had almost an hour to get there. When I drove 45 miles to get to the store, the lady at customer service said my order was cancelled. I never received any form of contact that it was cancelled. I called corp office and spoke to Nick #1940475. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's. I asked why does phone message say a pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I cant get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed. She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes. I am extremely disappointed in Loews and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.
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Author
Location
Houston, Texas
Cons
  • No acceptance of responsibility
  • Corporate policey
  • False advertisement
Reason of review
order it when it was half off. Now they want full price before they deliver
Loss
$125
Preferred solution
Price reduction
Tags
  • Malfunctioning Phone System
Review #760676 is a subjective opinion of poster.
0 comments

Lowes in Warsaw, Missouri - Terrible service, injured hand and went to Menards

12-6-15 1:30 pm We arrived to pick up online order and other items. The on line order was not ready and no one there to help. We also needed 2x12x12s. Again, no help. The 2x12x12s were high on rack, could find no help and we dropped one on my hand and injured the base of thumb on right hand. My hand was black, blue & painful for a week. We finally found and asked an employee for help. He left and said would be back with a fork lift. We waited over fifteen minutes, he did not return. Told cashier what happened, did not pick up online order. Drove 120 miles round trip to Menards & spent over $400 there. Go to Menards for better service, prices & far better selections as we have since 1977.
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Author
Location
Warsaw, Missouri
Reason of review
Poor customer service
Review #760622 is a subjective opinion of poster.
0 comments

Lowes - Cashier Review from Cookeville, Tennessee

I was in your store in Harriman, Tn. I was being rung up by a very young girl, she was having problem letting me split my payment, she ssk one of your senior cashiers for help, but before she could help her, that one grabbed the helping cashier and pushed her out of the way, that was very improper behavior, her tag said Toni. She does not belong in the front. She told me i had to pay cssh before it would let her put the amount i wanted to put on my card. I didnt want to pay any cash, i had 2 cards. I have done split payment before.
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Author
Location
Cookeville, Tennessee
Reason of review
Problems with payment
Review #759825 is a subjective opinion of poster.
0 comments

Lowes - Range Review from Mckinney, Texas

I bought a stove and when I got home and installed it discovered it was missing a burner cap and had a broken *** When I went back the next morning they told me I could return it or buy the parts myself but they would not replace it unless I returned the stove. That is ridiculous to buy a brand new stove and be told that I have to return the entire stove because they refuse to replace parts. I will not be returning to Lowes.
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Author
Location
Mckinney, Texas
Reason of review
Damaged or defective
Review #759057 is a subjective opinion of poster.
2 comments
A man named jeff at Lowe's in Martinsburg West Virginia was harassing a customer . i saw the whole situation go down. There was a woman with her handicapped husband trying to load salt in the car. Jeff and another employee stood and watched them and laughed while they...
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bobs2015
#1084122

And, you apparently just stood there and let it happen! What a coward you are.

Author
Location
Martinsburg, West Virginia
Reason of review
Poor customer service
Review #758557 is a subjective opinion of poster.
2 comments
I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015, One day before they called me and said They dont have stock for washer, they...
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kamausa
#1085141

On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them...

Author
Location
Jersey City, New Jersey
Cons
  • Worst delivery experience
  • Delivery department not good
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Purchasing Washer And Dryer Online
Review #757754 is a subjective opinion of poster.
3 comments
2.7
Details
So we just spent 6k on new hardwood floors for our bedroom and hallway. The guy who came to measure took forever and told us multiple times the hassle he would get if something was wrong. The install crew was great, but realized at 8PM the wrong traditions were...
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Anonymous
#1083910

Wrong transitions in the entire scope of things isn't a huge deal. You need extra flooring, always. What if you damage some of what was installed? What if they don't make that...

Author
Location
Schwenksville, Pennsylvania
Reason of review
Pricing issue
Review #757472 is a subjective opinion of poster.
0 comments

Lowes in Calgary, Alberta - Flooring sale

I phoned in and was told a certain hardwood flooring product was on sale. I went in to pick it up after I was told it was on sale as well as 10 percent more at the till on the friends and family event weekend. Turns out it wasnt on sale after all. So I wasted my time and didnt buy it that night even with the 10 percent as I was a little pissed that night. I emailed Lowes and told them. The manager, Glen, from the 130 ave location in Calgary Alberta called me back but hung up on me as he said there was an emergency. I finally reached him a week later when he never called me back and thanked me for alerting him to the fact his employees were not doing their job. But the kicker was I wasnt even offered the 10 percent that was offered that night. Bubkiss, squat nadda! Can see myself dealing with this store again! poor customer service to say the least.
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Author
Location
Calgary, Alberta
Cons
  • Phone advise and customer service
Reason of review
Poor customer service
Review #756842 is a subjective opinion of poster.
0 comments

Lowes

Lowes sucks. if the people at Lowes don't want to do anything to help the customers. Then quit and find another job if you can.i went in to buy a 228.00 dollar hammock a young man who work their walk by look at me and kept on walking.big bulky box no help. go to the cashier one cashier working 6 people in line. customer service three people taking care of one customer. again no help poor service louse store I'm going to take my business back to home depot.better service better people and they don't run and hide when you walk in the store.once again you scuk.
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Author
Location
Bradenton, Florida
Reason of review
Poor customer service
Review #756815 is a subjective opinion of poster.