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Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Delivery staff
Reason of review
Good customer service

Lowes in Fargo, North Dakota - Military Discount policy

Military Discount...The policy is crystal clear....Veteran's get the discount x3 per year just like most other businesses that offer discounted meals or free meals, ect for vets....your dd214 or veteran on your drivers license will not allow you to shop tax free on the bx/px in order to shop there you need a valid retired id or active duty id (not expired) Lowes is just matching what the bx/px offer..... Your VA card unless it says Service Connected, you are not entitled to a military discount!!! Health Care enrollee or VA employee does not get a discount Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, retired veterans or VA recipients. To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only. The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount. Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old This can be confirmed on Lowes website stop harassing employees if you don't the policy DON'T ASK
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1 comment
Anonymous
#1201078

im a wife of a army vetern who was honorable discharged in 2008 due to cancer and i cant get discount even through i am a spouse of a vetern with retired army id but i cant get discount because i dont have the id

Review
#902405 Review #902405 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Customer Care Review

3.9
Details
Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you
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Review
#902333 Review #902333 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Cape Girardeau, Missouri - Kitchen Cabinet

I recently had kitchen cabinets in stalled by Lowes of Mt Vernon il.Labor charge was 649.00 took less than a day.When the job was finished they left particle board showing on my kitchen floor isttead of putting a piece of laminate flooring down to match the rest of my floor looks like the work was done by an off of the street handyman instead of a pro.They refuse to correct the problem. I have bought a lot of stuff from lowes but i will no longer do business with them.Iwill tell everyone i know how shoddy they are.SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY SHODDY
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2 comments
Anonymous
#1271732

Did you pay to have flooring done also. Just because you pay to have cabinets installed doesn't automatically get floor work done.

I have no ties with Lowes. I have seen multiple time customers want turn key project but dont want to pay a contractor and try act as their own. When something get overlooked its always somebody elses fault.

Why would you install cabinets and not new flooring. It's almost impossible, but can be done, to install cabinets in exact same footprint.

Anonymous
#1200908

You purchased cabinets and installation of the cabinets. Sometimes the new cabinets don't cover the same floor space as the old cabinets which is what happened in your kitchen. Unless the contract you have includes repairing or replacing flooring that is a separate job you will need to take care of.

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Review
#902269 Review #902269 is a subjective opinion of poster.
Service
Lowes Cabinet Installation
Reason of review
High price for poor work
Tags
  • Lowes Does not Care About Customer

Short Review on August 16, 2016

Sarcastic man in bathroom area was not nice too my mother-in-law.disrespectful an very crass like people at home depo nicer customer service.
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Review
#901995 Review #901995 is a subjective opinion of poster.

HORRIBLE!! WILL NEVER SHOP AT LOWES AGAIN

1.0
Details
HORRIBLE!!! I LIVE IN BAYONNE, NJ THE DELIVERY COMPANY THEY USE IS HORRIBLE, I BOUGHT A WASHER ON THE 9TH OF AUGUST IT WAS FINALLY DELIVERED TODAY!!! HOWEVER THE DELIVER COMPANY JUST LEFT IT ON MY PORCH BECAUSE ALTHOUGH I PAID FOR INSTALLATION AND HAUL AWAY OF THE MY BROKEN MACHINE...THEY DID NOT WANT TO CARRY IT UP MY STAIRS!!! THIS HAS BEEN A NIGHTMARE, BETWEEN POOR CUSTOMER SERVICE, CORPORATE BEING CLUELESS AND THIS DELIVERY COMPANY ..I WILL NEVER SHOP AT LOWES AGAIN!THIS HAS BEEN THE WORST SHOPPING EXPERIENCE OF MY LIFE!! AND MY WASHER WAS DAMAGED DURING DELIVERY! I DON'T KNOW HOW THEY ARE STILL IN BUSINESS
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1 comment
Anonymous
#1214738

Because ppl like you are *** enough to still buy there. All about that moolah

Review
#901876 Review #901876 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Lowes Very Poor Customer Service

Lowes in Clarksville, Tennessee - Bad employees!!!

2.5
Details
To whom it may concern: I am writing as a loyal Lowe's consumer of over 6 years. Lowe's is my main source of supplies for my maintenance company that services property management companies and Realtors within the Clarksville, TN area. Numerous concerns of mine have been supplied to Lowe's Store #498 of Clarksville, TN. I have expressed my concerns several times to management and to the Lowe's customer hotline ranging from delivery drivers not contacting customers in the morning before they leave for deliveries, to the rudeness of store employee staff, to the improper handling of orders I have placed. The issues I am currently concerned with are as follows: · I spent three (3) hours going through stacks of decking lumber to select specific deck boards for my own personal deck I am building. Once delivered it was apparent that it was not my selection. The wood was full of knots and the ends were split. It was not the lumber I took the time to personally hand select to be delivered to my home. When I contacted Mrs. S about this, I was advised it was because it was left outside. A week’s worth of weather is not the cause of knots or splitting; this was not a sufficient explanation. · I have expressed concerns that management at this store have started requiring the Pro service techs to pull the orders they take in, thus making them unavailable when needed by the consumers they were hired to assist. I have been made to wait over an hour at the Pro desk for assistance on multiple occasions. When I place an order to be pulled by staff, I receive constant complaints and comments from staff that I need to pull my own orders. I have advised Mrs. S on numerous occasions that if she has an issue pulling my orders then she would need to take it up with Lowe's, her employer, as they are the ones that have advised she needs to pull the orders. · I have also expressed concerns that I have not been receiving a phone call from the delivery techs the morning of deliveries. I work with property management companies and pay to have items delivered to their clients' residences for me to install. If I am not notified of the delivery, then I am not present when the delivery takes place. My clients are not responsible, nor are they expected to be there for the deliveries. Dangerous situations have occurred with home owners and techs. We have had several cases where this has occurred in the past. I have notified my Pro Service specialist of this and it still continues to be an issue. · Recently I purchased a zero turn mower from Lowes that was returned to the store by another customer. The ticket on the mower specifically stated I was able to purchase the Lowes protection plan and that the mower came with a 3-year manufacturer’s warranty. I was informed that the mower was returned due to faulty transmission issues and was repaired by a Lowes approved vendor. Because it was returned Mrs. S informed me the protection plan was not available to purchase. Less than a week after I purchased the mower it would not start so I contacted the manufacturer who advised me the warranty would not be supported through them. I spoke with Mrs. S about this warranty and at that time she informed me it was only a 1-year warranty and it didn’t cover starting; it only covered the transmission. I spoke with the Pro service team at the Lowe's S. Clarksville Store #3003 who advised me that if the mower was repaired by a Lowe's vendor then I should have been offered the Lowe's protection plan, as well as the original manufacturer’s warranty. The mower was delivered with no paperwork. The original tag was removed from the mower before it was delivered to my house and I was charged the $20 delivery fee even though Lowe's’ ads clearly state mowers will have free delivery. Prior to the purchase, I originally spoke with Mrs. S regarding interest in the mower. She advised me that she had already spoken with Mr. D, the store manager, and he was not willing to discuss the mower with her. There was apparently an issue between her and the manager because she had purchased some appliances that were still in the back of the store. My wanting to purchase a mower had nothing to do with her personal issues with the manager. Also, upon the morning of the mower being delivered, I was called at 6:37 am and asked to confirm delivery of my mower. Mind you this was the following day that I purchased the mower. I was then contacted again at 7:44am that they were leaving the store to deliver it. Mrs. S messaged me to let me know that they would leave the mower with out my being present, but I would be responsible if it were to disappear. I expressed my concerns about calling a business customer so early in the morning to Mrs. S at exactly 7:30am. Then at 7:33am she refunded the mower from my LAR account without my knowledge and rebilled it to a gift card so it is no longer on my LAR account. She used the excuse that it was the wrong purchasing number and if she left it that way, they would send the store a new one. When I spoke to management at the S. Clarksville Lowe's, I was informed that was not the case nor correct procedure. After all of this happened, I then contacted Mr. DU, the assistant store manager at the Clarksville Lowe's where I purchased the mower, and the one I dealt with when I purchased it, and negotiated the price. I contacted Mr. DU to inform him of everything and that I think Mrs. S was upset with me regarding purchasing the mower because she wanted to purchase it herself. He advised me he did not think that was the case; however, all signs point to it being the case. I also advised him the tag was removed before it was delivered, and that I was not provided any information about the mower or the warranty. The hose attachment for the mower deck was missing, the positive line to the battery was loosened, and then after the fact, I was told it is only a one-year warranty, not a three-year and it only covers the transmission. Mr. DU advised he could not remember which mower I bought as he has sold so many of them. Mind you I am inside the store multiple times a day and know almost everyone who works there. I find it hard to believe that he could could not remember the mower I purchased as it was the first Husqvarna zero turn mower that had been returned. After all of this happened, the next day I was contacted by Mrs. S again and advised that some metal roofing I had ordered was now on back order and would take an additional 2 weeks. I also needed to special order 108 windows and asked if someone could be sent out to take a measurement of the windows to just double check my measurements. When speaking with Mrs. S about this she initially informed me Lowe's does not do this any longer. Then when she found out it was 108 special order windows she informed me someone would be going to the apartment complex on Friday and it would cost me $35. I had the option for it to go on my account or pay cash to the tech that showed up. I waited at the complex all day Friday and even contacted Mrs. S to inform I had not been contacted by the party coming to measure the windows. On Monday I advised her no one ever showed up. Mrs. S informed me that Mr. L, her manager, put the work order in and was supposed to be having someone contact me and that my account was not charged the fee. I have spoken with Mr. L several times over the phone in the past and he has been very rude and confrontational, and at one point even told me to google a question I had asked. I have also placed several orders through lowesforpros.com and requested the order be taken to the Pro service station instead of the customer service desk because I always have other items being picked up at that location. Mrs. S has expressed that she does not appreciate having to pick up my items from the customer service desk and that I should do it on my own. In a world of contracting, time is money. I do not have the time to sit and wait for assistance at two separate stations. There is no reason for a Pro order to go to the customer service desk. I do feel this is a concern for many Pro users and why the website does not get more traffic. Because of all of these issues I’ve dealt with in just the last few weeks, I have had no other choice than to find alternate suppliers. I contacted Home Depot and they sent someone right away to measure for the windows and it is free of charge. Because of the actions of Mrs. S , Mr. DU, and Mr. L of the Pro service station, Lowes has potentially lost a very large sale of 108 special order windows as well as my continued loyalty as a consumer. I am requesting someone from corporate, or a regional manager, to contact me regarding the issues stated above because it is apparent that my concerns are not being addressed by management. I would like the situation handled. I have lost faith that this can be handled at the store level. Instead of hearing my valid complaints and using them as constructive criticism to improve a loyal customer’s experience at their store, I feel my complaints are being used to retaliate against me and I can no longer allow it to continue. If the situation does not improve I will be forced to start conducting business elsewhere. If needed, I can provide a copy of the text messages between Mrs. S and me in regards to dealing with the lawnmower, as well as the dated and time stamped receipts from purchasing the mower. I would like the mower purchase investigated and I would like the extended protection plan on the mower that was stated on the paperwork for the mower as well as stated in Lowe's company policies and procedures. I would also like to know why Lowe's company policy was not used during their interactions with me in the case of the mower, as well as the special order of 108 windows. This is my final straw and contacting corporate is my final step in reconciling a relationship with Lowe's for future orders. If I am dealing with these types of situations because of improper management and retaliation from the Pro service team, I can only imagine other customers may be experiencing the same treatment. Thank you, Thomas Sweatland
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Review
#901859 Review #901859 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Delivery techs
  • Pro service tech
  • Pro service manager
Reason of review
All of the above
Preferred solution
Let the company propose a solution

Lowes Customer Care Review from Yonkers, New York

1.6
Details
THE WORST RUN STORE I'VE EVER EXPERIENCED. THE OFFICES IN NC SHOULD BE PISSED. THE VINCENNES INDIANA STORE 1610 HAS GONE STRAIGHT TO ***. YOU CAN NOT FIND ANYONE TO HELP YOU. THERE IS NO ONE ON THE FLOOR. NO COVERAGE SCHEDULED . SO MYSELF ALONG WITH SEVERAL OTHER CUSTOMERS WONDERING & TRYING TO FIGURE OUT WHAT'S WHAT. NO ONE AROUND ANYWHERE. MY WIFE & I WENT TO THE HELP DESK & ASKED. 'OH WELL SALES ARE DOWN SO WE ARE SENDING PEOPLE HOME' WHAT??? CUSTOMERS STILL NEED HELP WHAT IS THIS *** STORE MGR THINKING? I'LL TELL YA WHAT THAT SORRY GREEDY *** IS THINKING. IF I COME UNDER BUDGET I GET A BONUS. SO HE SCREWS HIS STAFF THAT NEED TO WORK & THE MONEY. AND THOROUGHLY SCREWS THE CUSTOMERS, BECAUSE OF HIS NEED TO FILL HIS UNDESERVING POCKETS. I'M MORE THAN PISSED. I USED TO RECEIVE THE BEST CUSTOMER SERVICE. NOW THIS NEW STORE MANAGER HAS TAKEN AWAY THAT SERVICE. ALL MY BUSINESS IS GOING ELSE WHERE. FIRE ALL YOUR SO CALLED UPPER MANAGEMENT IN THIS STORE. THEY DO ABSOLUTELY NOTHING. I HOPE YOU GET SUED.
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1 comment
Anonymous
#1214985

What happens when your expenses are higher than your income? Kids can't eat right?

No roof under their head right? No clothes for their back?

Like customers love to point out YOU pay the wages. If YOU ain't paying people aren't going to work for free because of the reasons that I just listed.

Review
#901198 Review #901198 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Delivery Service Review

3.8
Details
Horrible drivers service. Promised do early morning. 12:35 still not here. Called. They went to the wrong address, even after calling me this morning and I told them their GPS was wrong. Caller said driver STILL used GPS? Smart!
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Review
#900859 Review #900859 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality

Frigidaire Range from Lowes

I too purchased a Frigidaire range from Lowes. I got an electric range and it cost around 600.00. The design is very poor. There are vents in the front door with double glass window. Condensation from the oven causes dripping between the glass panes which you cannot clean without disassembling the entire oven door. Even with the extended "expensive" maintenance contract, they would not cover it stating it was maintenance, yet the manual states to call a professional. Lowes sent someone out to look at it, only to tell me it was not under warranty and then the contractor that came out sent me a bill for $80.
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2 comments
Anonymous
#1199214

If you take time to read the entire service contract you will find that it does not cover "cosmetic" problems. The dirty glass does not affect the operation of the oven therefore they wouldn't cover the service. Always take time to read over the fine print before purchasing a service contract or extended warranty.

Anonymous
#1591855
@Anonymous

Cosmetic issues are covered under the factory warranty for the first 60 days. If you notify them within that time period you are covered regardless of how long it takes to fix the issue.

I also made the mistake of purchasing this brand for my range.

In my case, as I was remodeling my kitchen, I am dumping mine and buying all new appliances from Sears. Regardless of their issues the Kenmore brand seems to be better made and easier to obtain service.

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Review
#900582 Review #900582 is a subjective opinion of poster.
Product
Frigidaire Oven
Reason of review
Warranty issue