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Lowes in Carson City, Nevada - Never again from Lowe's

1.0
Details
Huh?! Purchased was made on line from LOWE's. I did not purchase from a third party just to be delivered by Lowe's. Looks like it may have to do with the sales person comission. It makes it look like Carson City Lowe's employees hedge their commission against customer satisfaction And one more thing. We got a call on August 6th and were told that the item I ordered is badly damaged and it cannot be delivered. I cancelled the order. But now I cannot find this item at this price anywhere else. It is $100 more. So... because of the boondoggling jogb done by Lowe's I will now have to spend $107.60 more "Thank you" Lowe's. Atta boy!
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Review
#900293 Review #900293 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Improve on line ordering and customer service

Short Review on August 13, 2016

Lowes sucks because so picke about. Credit card i will never shop at lowes cause they suck home deopt help there customer s
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Review
#900100 Review #900100 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Shelbyville, Kentucky - Delivery Issues - No more purchases from Lowe's.

2.4
Details
I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stresses to the sales associate, Daniel, that I was hesitant to buy from Lowes due to their delivery reputation but he assured me that I would be taken care of. When Friday rolled around, the delivery guys showed up with the refrigerator only. No range... When I called and talked to Pat in appliances, I asked why my range was not on the truck. He explained that is was an error and that all humans make mistakes. No apologies. I then talked to Chris who explained that the manufacturer was at fault because the range arrived to them marked incorrectly. No apologies. He felt that getting it delivered sometime today was apology enough. I had a full day planned and had to rearrange everything to accommodate Lowes delivery and, you guessed it, "No Apologies!" I will never purchase anything from Lowes due to their customer service. Never have I been made to feel like my time is so valueless.
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Review
#899348 Review #899348 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Late delivery
  • Dealing with staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Intimidating customer

Lowes in Chesterfield, South Carolina - Works called but never showed up

we have a fence to put up and it has been a night mare. no one will call me back and will not answer phone calls. they have called and promised the they will have it up several times but then no one will show up 3 weeks of promising to come finally showed up and put up 4 post and have not returned. i have been very patient but this is getting out of hand need some answers. i am getting pissed off when they tell me when i call and no one shows up and we have stayed home another day from work.
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Review
#898932 Review #898932 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Gatehouse vinyl fence products
Cons
  • Workers
Reason of review
poor commutation
Preferred solution
Let the company propose a solution
Tags
  • Poor Servive

Lowes - Customer Care Review from Boston, Massachusetts

Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one.
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1 comment
Anonymous
#1197888

Did you ever think they might be busy helping customers that are actually in the store making purchases? I bet that if you were in the store working with a salesperson you would rather have them help you than talking to someone on the phone. As the old saying goes--A bird in the hand (a customer in the store) is worth 2 in the bush (people calling on the phone).

Review
#898635 Review #898635 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mississauga, Ontario - Poor Experience

3.2
Details
- The reps made me wait an hour to place an order for a patio set, because they could not find the proper item and then promise me that there are 5 coming in the store and i will be getting one of them - promised ETA and call to confirm in 3 weeks, yet got none. - promised delivery will happen once items come in the store ( already told them since my first visit to the store that i am from another town ) - 3 weeks pass, i get no call, when i follow up, i am told that i will get a call that day, but 2 days pass and i still get no call - i follow up again by calling, i am told that my patio set has arrived in the store but i was not charged delivery on my first visit, hence i am made to drive from my town to the store because they cannot take charges on the phone or online. - I am told of final delivery date while i pay for my item. - One day before delivery date i receive a phone call claiming that they have oversold the item i had ordered. No one even bothered reconciling in their computer system to see i will not get the item in the 3 weeks since. - I got the bill for the patio set with interest charges, yet no one ever reconciled that the item will not even be given to me. - I conducted all followups, even from my order standpoint down to my complaint process, despite being promised call backs on multiple occassions. - Staff introduce himself as CSA and turns around to become the Store Manager when i voice my displeasure and ask to speak to senior management. - Store manager called to resolve, but i withdrew all business/orders i had placed as any compensation is not worth the negative experience and still having nothing to speak for. - Please learn from my frustrations and choose to go elsewhere.
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Review
#898594 Review #898594 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$1600

Frigidaire Oven Review

1.0
Details
I had the worst experience with lowes spent 1000.00 + on a new stove it showed up dented and scratches all over the front and drawer was in an angle not to mention 3 hours late I will never shop there again
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Review
#898156 Review #898156 is a subjective opinion of poster.
Product
Frigidaire Oven
Reason of review
Damaged or defective

Lowes in Woodbridge, Virginia - Siding on my house

1.0
Details
I got an estimate for siding to be done,signed on the 28th of may the contract, took over a month for the materials to be delivered. 5 boxes of siding and 3 boxes of soffit, the installer ,said he was instructed to install the siding not the soffit.3 boxes of soffit for 2 -16ft openings. i called the store to find out what is going on ,only to be told that the soffit was delivered by mistake. we spoke to the agent about what we wanted. was that a trick by lowes to extract more money from us? since the 28th of may ,we still have not got the job completed and with all our calls. no one can really give us a date when the job will be completed, poor service and would not recommend them to anyone.
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Review
#897956 Review #897956 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Agent not informing custormer.

Decknthings, llc subcontractors for lowes.

1.6
Details
Lowes has the worst subcontractors for building decks/fences. This company shows up with one or two workers to completed full decks/fences. They are untimely, unprofessional and has no integrity for getting the job done. They return to the job site whenever they feel like it and continue to fabricate what was or needed to be done. If anyone go through Lowes, please be sure to ask what subcontractors are working the job and if you hear or see decknthings,llc. RUN AS FAST AS YOU CAN; however, I would recommend you go with a fully licensed company who will get the job done timely and works with a fully professional staff.
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Review
#897898 Review #897898 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Bait-and-switch tactics
  • Unbelievably poor service
  • Decknthings
Reason of review
the Subcontractors DECKNTHINGS,LLC.
Tags
  • Lowes Installed Sales

Lowes in Sunrise Beach, Missouri - Terrible service

1.6
Details
I purchased a toilet from them. It already needs a part to make it stop running. I ordered and paid for it three weeks ago. We checked on it at least 6 times. They just kept saying it wasn't in yet. On Friday, my husband asked to speak to a manager. There was no manager on duty at 4:00 p.m. On Friday! Yesterday they said they forgot to order it. I contacted corporate twice. They refuse to respond. Every time I go in there I have a very difficult time getting anyone to help me. Last time it was in the carpet department. I own my own home and five rental units. I will not purchase anything else from Lowe's. I will tell everyone I know about my experience and I hope other people stop shopping at Lowe's too.
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Review
#897414 Review #897414 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Service
Reason of review
Poor customer service