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Lowes in Brooklyn, New York - Lowe's late delivery

Again, Lowe's cannot make the delivery on time. It's 3 hours late. Do they value their customer's time? The original schedule was 9-12 on Monday morning and it was confirmed several times. I called off a half day work and wait for the delivery at home. But I didn't see truck before 12 so I called the store, and their manager told me the delivery will be at least 2 hours late and they still cannot guarantee a firm time. They wasted my half day of my PTO and I have to call my manager again for more absence time. Lowe's messed up my whole day schedule and they don't offer any kind of compensation for that.
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1 comment
Anonymous
#1196932

Having worked in a store that delivers and having made purchases I've had delivered to my home I have learned that if you want something at a certain time, rent a truck and pick it up. Any number of things can delay a delivery schedule.

The driver might get there late (for any number of reasons), the truck won't start or have a flat tire, traffic delays, problems with deliveries ahead of yours including products that won't fit through doors and waiting for people to remove doors or trim to get it in and the list goes on and on.

And yes, a human may have made a mistake in loading the truck or misplaced paperwork. I only wish I was as perfect as you are and could guarantee that I would always be on time for everything I do.

Review
#896740 Review #896740 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Not as described/ advertised

Lowes Mississauga Messed up on Patio Set

My ordeal began as I was visiting Mississauga ( I reside in Guelph ) with my wife. On our way we stopped by the Lowes in Mississauga to get ideas for Patio furniture. While on location, we were given good customer service in advising us on prices/looks of various patio conversation sets. We were very pleased and chose to place the order for an umbrella and an Allen +Routh Westmount patio set. At the time of ordering, I was advised that this is a clearance piece, and was assured that 5 more are inbound to the store and that I can easily be the recipient of this set. After an hour’s worth of back/ forth and me waiting in line for various customer service reps coming and discussing details on the patio set, I was finally able to place the order and go home. The items were supposed to arrive in the store after which I would get a call from the store to arrange for delivery. Estimated date of store arrival was given as July 31. I did not receive any call and I followed up on August 2, with a customer service rep in the store. I was told that I should be receiving a call later that day as sometimes there is a delay. I did not receive any call again and I again called the store on August 4th, with a rep telling me that yes the item is in the store and that I just have to pay for delivery charges. As I live in Guelph, I asked the rep if I can pay over the phone, which I was refused for , thus forcing me to make a Mississauga trip on August 5th. After paying for delivery I was told that the next call I will be getting is a delivery finalization call and that I will be getting the items on August 9th Today is August 8th and the only call I get is that the patio set is sold out and I will not be getting it. My questions to Lowes management were as follows: -That when I asked of the availability , why was I assured by 3 reps that there are 5 coming and that I will get one. ( otherwise I would have been happy to order anything else ) -Why did I have to wait in line for an hour while in store customer service desk made me wait to finalize the order details. -Why was I told that I would be receiving phone calls to arrange for delivery, and got no call, and I had to do any/all follow ups. - I mentioned even in our first interaction with the store that I am from Guelph, yet I was made to drive from Guelph to Mississauga to pay a delivery charge, are they so backwards that they cannot take phone payments? - Why was I told upon paying for delivery that the item is arrived and sitting in the stores warehouse, only for me to receive a call later saying they oversold the item. - Why do I have to be the victim of their ineptitude, when the reps can’t even make a proper commitment of availability or to give me a call or making me drive back/forth from Guelph - To make matters worse, the person that called me from the store telling me that they are oversold, introduces himself as a Customer service rep, I remember his name from my store interaction, and then when I ask to voice my displeasure to a manager, turns around and claims that he is the manager. - irony is that I have gotten a bill to start paying for the item with interest on it, only for me to be refused the item in question.
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Review
#896680 Review #896680 is a subjective opinion of poster.
Product
Allen And Roth Outdoor Furniture
Reason of review
Order processing issue

Lowes Customer Care Review from Denver, Colorado

Went to lowes today aug 7 to exchange a grinder I bought may 22 I was told by the tool manger her name is debbie they had none in stock so I walked over to look at other ones that one was the only brand so I asked the manger debbie if she could sell me the display well when she walked over there was one on the shelf then we go back to do the exchange and some how juan david said it got bumped out so then he has an employee steve get on the computer he calls IT that takes another 25 mins finally he did the transaction as cash.I bought 2 other items I payed cash for the amount was 3.13 I handed him 20.00 and 13 cents he in return gives me fifteen dollars back so I told he owed me $2.00 more needless to say very unorganized and very unhappy customer.
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Review
#896363 Review #896363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Never Buy Again at Lowes

2.2
Details

Update by user Aug 05, 2016

I put $250 in the review but when I look at my receipt, the lawn mower was $318

Original review posted by user Aug 05, 2016

My experience with Lowes' warranty or lack thereof left me irate and frustrated. When I bought the warranty the MANAGER told me I get a free oil change on my lawn mower every year. NOT TRUE. When I bought the warranty the MANAGER told me if anything ever goes wrong they'd come pick it up. NOT TRUE. I bought a Troy Bilt TB280 ES 190-cc 21-in lawnmower less than a year ago. It stopped working. I spent about $250 on it. My previous lawn mower was a cheap battery powered mower I probably bought for $150 from Walmart which lasted me about three and a half years. Lowes calls me after holding my lawnmower for a week to tell me that the cost of the repairs would be $172! Almost what I paid for it! They said I needed a new carburetor and battery. I asked why in the world a carburetor and a battery wouldn't be covered when I have owned this thing less than a year. They said it wasn't and I'd have to pay. I asked that wouldn't a reasonable expectation be that these things would last a year? She was no help nor empathetic. At this point I told her to keep the lawn mower. I will NEVER buy another mower or expensive piece of equipment from LOWES. I will NEVER touch another Troy Bilt anything in my life. I have just never heard of such a thing.
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Review
#895384 Review #895384 is a subjective opinion of poster.
Product
Troy Bilt B280 Es Lawn Mower
Reason of review
Warranty issue
Loss
$318
Preferred solution
Let the company propose a solution

Lowes in Hicksville, New York - Seriously?

1.0
Details
I type 'paving stones' into the search engine on the web site and it shows me five tile saws. Really??? For that reason alone I won't GO to Lowes looking for paving stones. At least Home Depot, which kind of sucks also shows me paving stones when I type that. Really...you want 100 words to post the complaint. I'll complain about that than. How's that? lalalalalalalalalalalalalalalA Ok. Lowes sucks. The web site sucks. Enough? No? Your site sucks. How's that? Enough words for you, you picky ***?
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Review
#894979 Review #894979 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
crappy search engine
Tags
  • Web Site Errors

Lowes Carpet Installation Review from Louisville, Kentucky

3.1
Details
We bought carpet at Lowe's and had them install it. We called the store because of issues with the installation and set up an appointment to have someone come to look at it. When nobody showed up we called the store and realized that they never even scheduled someone to come out. We sat at home waiting for someone that was never coming. Very unprofessional! They have lost a long time customer! Hello Home Depot!
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Review
#893632 Review #893632 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Rude Employees

2.8
Details
I was in Lowe's Woodruff Rd today 8/2/16 around 530-6 to pick up replacement parts for a toilet. The sales person was very rude and condescending and acted like I should know what I want before I bothered him. This is not the first rude employee I have had to deal with in there. Maybe they should be reminded that the "do-it yourself people" is what keeps them a job and maybe they would respect their customers a little more! If you are not a professional you rely on a knowledgeable person to help you locate what you need. Lowe's is not the only place to buy home project supplies so maybe we should shop somewhere else if this continues.
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2 comments
Anonymous
#1194084

Maybe you should stop going to a "self service" home improvement store, which Lowe's is, and start going to a full service plumbing supply if you want full service. I'm sure they get tired of people expecting them to hold their hands.

Anonymous
#1215991
@Anonymous

Ehh Im pretty sure the fact that Lowes has gone full on with installation services destroys your argument. Their justification for their higher prices is the fact that they 'hold customers hands' at the time of purchase all the way through installation.

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Review
#893558 Review #893558 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Train employees on correct people skills

Lowes Customer Care Review

2.9
Details
Poor customer service in Clovis Nm, lied to by not only a salesperson but two lower managers. Main store manager called me the next day to try to pacify me but did not make good or do the right thing to correct the problem,
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Review
#893319 Review #893319 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Paint Review from Colorado Springs, Colorado

3.5
Details
Lowes - Paint Review from Colorado Springs, Colorado
My Husband and i bought Paint yesterday at Lowes (2 Gallons).He painted all the Edges with the first Gallon and then used the second Gallon on the Walls.It was obvious once the Paint dried that it was not the same Color.No Problem,Things happen-so he went back to the Store and showed them the Pics but they would not reimburse him.He asked for a Manager and he told my Husband that he just needs to put on another Coat,of course he wasn't happy with that Answer.So the Manager basically told my Husband to leave.Here is what really made me mad:It's not about the 27 Dollar we spent on one Gallon,it's about the Customer Service that it should be about.We have been going to this Store for 10 Years- since it first opened and spent a lot of Money there.We had our Kitchen done there, two Bathrooms,all our Flooring,lots of Paint over the Years,Two Decks,bought Appliances there,Carpet,Flowers,etc...i can go on and on .It was really upsetting how my Husband was treated there,he is a calm Guy who doesn't just start Things.That Manager in that Store needs to be thought how to give good Customer Service to their Customers.We have never been treated like that in any Store!! I guess we will be going to Home Depot for now.
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1 comment
Anonymous
#1335708

I take it you have never bothered to read the instructions printed on the paint can. It will tell you when using multiple cans to mix them together.

If you have ever watched paint being mixed various amount of colorant are added to the can and may be a very small amount and a few drops can make a difference.

The machines used for adding colorant are pretty good but it's possible to see a slight variation from one can to the next. Mixing the cans will give you an even color.

Review
#892759 Review #892759 is a subjective opinion of poster.
Product
Paint
Reason of review
Not as described/ advertised

Lowes in Georgetown, Kentucky - Pathetic customer service

1.0
Details
Paid 1900$ for a conventional oven .after 3 weeks of wait and multiple phone calls ,we have the appointment scheduled.installers come 30 minutes after the given window time,bring the wrong oven .they couldn't fit it in.so when we asked to put the old one back in,they break the door on our old oven.so then they come back later,they put the wrong oven in ( does not match the rest of our appliances ) and broke the base board and then just put it up to look like it was fine.it just fell out few hours later.i will never shop at lowe's again
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Review
#892749 Review #892749 is a subjective opinion of poster.
Service
Lowes Oven Installation
Cons
  • Poor customer care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Lowes Appliance