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Lowes Customer Care Review

2.9
Details
Question to Lowes customer service: Can I trim 1/4" off a double sink vanity top - product SKU provided. Answer: No, with no explanation or alternative offered. Then, when I answered their follow up question (Was this info Helpful?) by choosing "No", the immediate reply was "Something went wrong on our end. Please try again in a little while."
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Review
#889925 Review #889925 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

Went in to purchase wire at lowes on martin luther in houma la. Called for service in electrical dept. 15 minutes later a black lady came she couldn.t help because,wire was on top shelf half hour kater someone showed up with fork lift then they couldn.t figure out how to get the roll on the rotisserrie to uncoil wire finally a white dude showed up an did it for them took an hour an a half
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Review
#889611 Review #889611 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes knowingly deals with an inferior delivery company

2.3
Details
After an awful experience with the local delivery company XPO Last Mile Courier in Massachusetts, we looked online and found only complaints regarding this company. XPO guys damaged our new refrigerator since the only thing they were interested in was collecting out old one with all the accessories (we were *** enough to allow then to do it), instead of the proper installation of the new appliance they were delivering. They did not take the fridge doors off hinges and squeezed the fridge with the doors open through the house door. We had to wait for a replacement and specifically asked the Lowes rep to send us someone more skillful. After multiple communication troubles with XPO and Lowes which are too long to describe, the same *** appeared again. Asked to remove the door, the driver (the one who damaged the fridge in the first place) started looking for wiring and tubing behind the door, although the fridge did not even have a water dispenser which was obvious from its appearance. When we commented on that he behaved arrogantly and left without making the delivery. The Lowes rep explained us that they are aware of problems with XPO, but this is their only choice in our area. So, they knowingly subject customers to dealing with an incompetent and fraudulent delivery company?!! Probably they share the illegal proceeds? XPO is certainly moonlighting at the expense of Lowes customers, since they habitually delay deliveries for hours and days. Lowes does not care - the reps try to convince you that they are in control (in our case someone named German said many times that he is monitoring our case. It turned out another lie. They lie to you when you order, then lie promising cempetent installation, then lie telling that thay offered to send a technician for installation. We call Customer Care who promised to get back within 24 hour. The only thing they did is to suggest the local Dedham, MA store to give us a refund. No compensation for troubles, no old fridge which the XPO thieves houled away and probably sold. Of course, it would be another trouble if we decided to sue them. Both Lowes and XPO have means we consumers don't have. At least we can warn others. I am thinking it must be possible to find a small local company selling appliances and buy a fridge from them. Forget Lowes, Home Depot and the like - they make huge money and can afford losing couple of customers.
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Review
#889417 Review #889417 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Wide variety of products
Cons
  • Lowes not responsible for poor delivery service
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Customer Service and Delviery
  • Delivery nightmare
  • Appliance delivery

Lowes Customer Care Review from Statesville, North Carolina

Went to Lowes in Statesville, NC to purchase Shark vacuum cleaner, went to appliances and seen there was only the floor model so I looked for someone in appliances, the lady was waiting on someone else, so I waited for at least 6 minutes and she never even acknowledged That I was there (terrible customer service) I then went to customer service in the front of the store and had them see what other stores had the vacuum and was told that Troutman, NC had 3 of them, so I went to Troutman,NC, went to appliances, the sales person looked and said they had 3, 2 were on hold and the 3rd one was the floor model that she could not sell! Why in gods name did they not tell me that in Statesville instead of having me waste my time driving to Troutman? Then I was told that she could look and see what Moorsevill,NC had, I was so mad by then from wasting a whole dam day trying to get a vacuum cleaner that I told her to forget it as I was not driving to Moorseville just to be jerked around again! You usually can't find anyone to help in any of your stores in the first place, I have had so many bad experiences in trying to get help in any of your stores that it is disgusting! You should be ashamed that your customer service is so pathetic!
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Review
#888625 Review #888625 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Ridgeland, Mississippi

3.7
Details
I just left Lowes here in McComb, MS after purchasing over $100 worth of merchandise. The young man who was a cashier was very rude and did not say "Hello", tell us the total or at least thank you and have a good night. This makes me furious when the people who work there act like you don't matter and are not pleasant to their customers. We drove 30 minutes to come to Lowes when their was a Home Depot 3 minutes closer. Don't they realize that if it wasn't for the public patronizing their place of business there would be no LOWES!!!
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Review
#888604 Review #888604 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mays Landing, New Jersey - Master Forge Outdoor Kitchen Grill

1.0
Details
I've called Lowes over 4 times and sent numerous e-mails to Master Forge without ONE call or e mail back to ask for help in replacing the piece of garbage 2,200.00 outdoor kitchen thats falling apart over the last 14 months. NO HELP FROM LOWES other than to tell ME to go to their website and get help from Master Forge. I told the Lowes representative that this doesn't make sense... "You're telling me, the customer, who paid you over $2,000.00, to contact the manufacturer as a consumer, when you, LOWES, should be doing this and its one of YOUR vendors??? I'm done with both companies, and not that it will matter to them, because they're too big and powerful. Hopefully some readers will see this and read it and know that neither one of these companies stands behind their product, and now I have to suffer for their poor consumer standards for helping the customer.
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Review
#888104 Review #888104 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Warranty from master forge grills
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
Tags
  • Very Poor Warranty Service

Lowes in Bloomington, Illinois - Return counter mgr has a IQ of 12

1.9
Details
Bought 3K worth of roofing materials. The guy at the contractors counter had never worked a construction job in his life. Most of the material was over shipped or under shipped, he told me that I didn't need starter strip to do a roof. That is not the problem, I just took back material we did not use and was told it had already been returned.Wow, I must have a credit on my account right??? No, my account was never credited and I still have the material. I think you have to have an IQ of 12 or below to be a mgr at Lowes. Back to Menards!!!
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Review
#887775 Review #887775 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Wake Forest, North Carolina - Customer Service (NOT)

Let me relate a recent experience with LOWES’ Home Improvement, from which others may learn. I have a small project I am trying to complete, and need to obtain some materials. I attempted comparison-shopping to source the needed materials. The Home Depot web portal was user unfriendly, so I opted for the user friendly LOWES' site, though was unable to find the quantities of the materials I needed at my local store (perhaps that should have been my first hint to abandon LOWES). I then called 1-800-445-6937 for help, and explained my situation, and the Customer Service Agent was kind enough to find the quantities in stock at another store, and create an order (324928727) for the materials. This all occurred on July 9, 2016. Unfortunately, the quantities in stock were in the LOWES' of Smithfield, and I requested home delivery (Lake Royale). The distance between the two exceeds the delivery area for home delivery. Of course, Lake Royale is outside of Smithfield's delivery area, so I then received a call from a LOWES' of Smithfield cashier relaying a message from the delivery manager that the order was being canceled. I asked why the order could not be transferred to a local store (store-to-store transfer), and was informed that the cashier was just relaying a message. So, I could not argue the point and pursued by calling again to the 1-800-445-6937. After explaining the circumstances, I was assured the order was not cancelled, and that LOWES would facilitate having the order fulfilled by a local LOWES Home Improvement. I received a call (I have a VM from Terry @ LOWES Customer Care stating the order was transferred to the Wake Forrest location and Eddie would handle the process). This was the culmination of more than six phone calls just for one ‘simple’ order. To this day, that order can still be called up on the LOWES portal. But wait, there is more. After diligently checking the status on line (IN PROCESS - View Delivery Details), I called the Wake Forest LOWES today (July 23) to obtain an update on the order. After receiving quizzical responses on the phone, I was told that Eddie was off today, but they would call him and obtain an update on the processing of the order. Two hours later, I received a call from Parka at the LOWES corporate office stating that the original order had been cancelled, funds credited back to my account, and the process needed to start over again, but it will now not be until another two weeks (August 9) that everything can be available for delivery. So, I started out with an order on July 9 (324928727), I had to post-pone my small project until July 23 for materials, and now due to the failure of a supposedly reliable supplier, will have to source and continue delays on this simple project. Needless to say, I have no intention of ever stepping inside a LOWES' Home Improvement store again. Their incompetence and customer dis-Service knows no bounds. Managers who care little or nothing for making the process work are truly exemplified at LOWES. Lesson learned: 1. Using a web portal is great, but sometimes nothing beats brick and mortar for that face-to-face experience. 2. Low prices may be part of their brand, but that should warn the consumer on the lack of Customer Care.
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1 comment
Anonymous
#1188897

You big baby. Now that you will never step into a lowes again because they couldn't do what you wanted, where will you go? Your expectations know no bounds.

Review
#887363 Review #887363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Loss
$1060
Preferred solution
Let the company propose a solution

Safavieh Rug Review

2.5
Details
Bought an outdoor rug last year. Used it for 90 days and stored it for the winter. This year, it is literally shredding. Complete garbage and they won't replace it because it gas been over one year by a few days. For 250$, i expect better service and quality. My 30$ old ikea rug lasted a few years! This is just shameful. They do not stand behind their product. Buyer beware!!!
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Review
#885973 Review #885973 is a subjective opinion of poster.
Product
Safavieh Rug
Reason of review
Bad quality

Lowes in Payson, Utah - 100% failure rate!

1.0
Details
Since May through July, we moved to a new home in Clinton, Utah and we have many home-improvement projects so we very often to go the Lowes in Clinton to purchase items for said project. We have had trouble with some items purchased, because they were missing parts and having to go back to repurchase or get new parts. The worst thing though, was when we went to purchase paint from that store. We had to to to the store and get paint on 3 separate occasion, and each time we had to come back a second time to get the paint fixed. That is a 100% failure rate from the paint department. We are very disappointed. We went to get a paint color that was available in store called desert fortress. The first time we got a sample and it was way lighter than what was on the card. So we went back to have them fix it and they said next time when you come in, just tell them to add 50% more color. He wrote it on the side of the sample for us. The second time we went in, we needed 5 gallons of paint, and we brought the sample in, gave very specific instructions to the gentleman working at the paint counter to add 50% color. He nodded and said ok. We came home and was about to paint and found out that it was too light, like the sample was the first time. We went back with a FULL 5 gallon of paint and had them fix it. This is the fourth time we've been in the store just for paint and each time there's at least a 15 minute wait. The third time we went to the store to get 3 gallons of the same paint, we were greeted by a younger woman, we again gave her very specific instruction, mentioned that we have had to come back a lot to get the paint right to please make sure it is correct. She gave me this annoyed look like I am an *** for telling her too specific instructions, like hey! I got this! You worry too much. We walked out with 3 different cans of 1 gallon each of what she assured us was the correct color. We painted our vaulted bedroom with the first can of paint which was the correct color. Great! We were so excited, hey she did know what she was doing after all. We started painting late Friday afternoon after work, hoping to get everything done that night. By this time we had painted a couple of hours each day after work and almost all day on the weekend to get the whole house done. We finished the first coat of paint when it got a little bit darker. We opened a SECOND can of paint by the second coat. We noticed that the paint was a bit lighter when it went on, but the Desert Fortress paint goes on lighter and dries the correct color. So we went ahead and painted the second coat, tired but excited our big project is coming to an end. We kept painting, by the time we got two walls and the area close to the ceiling done we decided to hook our lights up since the paint isn’t drying right. And what do we know? The 2nd and 3rd paint can had the exact same color as the very first sample, which was at least 2 shades lighter than what Desert Fortress was supposed to be. By this time, it was 9:15 pm, and the store closes at 10, covered in paint, we decided there is not enough time to clean up and change and then go the store and wait for the paint to be made. So we went as we were, in our painting clothes, speckled with paint. We brought back 1 full can of paint, and one 2/3 full. We went to the paint counter and asked to talk to the manager. It took 5 to 10 minutes for the associate at the paint counter to talk to his manager and for her to come and talk to us. She looked at us like we were hobos and as we explained to her this is the 6th time we had to come back to the store to get paint. If we have to come back each time to get the correct color, that’s 100% fail rate. She looked at the labels on our paint cans tried to brush it off by saying: “These three cans had the exact same formula on it.” As if we were trying to scam them for more paint. I had to pull my phone out to show her how different the two shades look. I asked her: “What is going on? Please explain to me why we had to come back 3 out of 3 time of getting a paint color that is on a sample card that’s is in your store.” It shouldn’t be this hard right? She said: “I wasn’t there, I don’t know what happened. But on us, we will try and match the right color for you and will get you 3 gallons.” By this time, it was close to closing time and we couldn’t get through to her. She didn’t apologize so we agreed. We have to repaint THE WHOLE ROOM anyways. So three gallons should cover our bedroom and the other bedroom and we’ll be done. She told one of the associate to mix the paint for us and for them to call her to make sure the paint are correct when we pick it up. The associate at the counter matched the color for us, told us to wait another 15 minutes to get the paint. Exhausted, we just went to sit down and wait, thinking about how much time and effort we had wasted. After 15 minutes had passed, we went to the paint counter, there was THREE associates standing by idly by the mixer chatting and three paint cans on the counter. We waited patiently for a couple of minutes and no one offered us any help. So we had to ask if this was our paint cans and if we could take them. The person went to us and said sure. And we were told that they gave us a CHEAPER brand of paint because that was the “best match”. The store manager was nowhere to be seen. We walked out of the store with stares from other associates like we were lepers. Since May to July, we spend close to $2000 on various things at that particular store and were planning on getting a new fridge in a couple of months and we planned to redo our counters and carpet and was going to go to that particular store to get it. I ask you, what was done wrong on our part to make it seem like we were trying to get FREE paint? Since we brought back almost 2 cans full of paint, I think we could scrape up enough money to buy 3 cans of paint. We were disappointed by the way the store manager handled a complaint. We were embarrassed and are angry by the way we were treated: not as paying customers but as people who were looking for free things. We have some pavers that we have PAID FOR to pick up and after that we are no longer Lowes customers. We’d rather go ANYWHERE ELSE than to do business with Lowes again. We are very very unhappy with such poor customer service and having to deal with people who do not know what they are doing. We will be posting this on EVERY media page that we can get in touch with to warn people away from being treated the same way as well.
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3 comments
Anonymous
#1190000

Lowes is notorious for their employees lacking proper training and in most cases the higher you go the less they actually know about the job. It does not help that they run on the "good ole boy system" so when interviewing they are now using a point system to decide on who to promote/hire and yet somehow plans are made to move people around and everyone knows who's getting which jobs before they're even posted (point system my *** Help buttons are a joke as I've had other employees tell me "oh somebody else will get it" I assure you 98% of the time all they want is to get you out the door as quickly as possible.

Please don't think that going to a department manager will help either as most of the time they bounce around hoping to cover all the departments so they move up to actual management and honestly know jack *** about whatever department they happen to be in at the time. I've watched so many them lie to customers about how to do things when they had no clue so they just winged it.

So if you want inexperienced, reluctant, eyerolling help then yeah Lowe's is your place.... if you want real help go somewhere local and talk to the old guy behind the counter who's actually done the work before.

Anonymous
#1189677

Low pay, horrendous scheduling, having to do the jobs of two people for pay of one, never included in incentive or bonus deals....

When the corporate boys make it clear every day in every way that they consider employees to be non-human servants, some employees work only enough to meet those expectations.

Anonymous
#1187035

You were looked at like a "leper" by the people there because you've clearly earned the reputation of the massive pain in the *** customer that no one wants to deal with.

Look in the mirror.

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Review
#884638 Review #884638 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Manager conduct
  • Help from employees
  • Weak product knowledge
Reason of review
Poor customer service