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Lowes Credit Card Review from Spanaway, Washington

1.0
Details
Extremely disappointed and frustrated with Lowe's! You just lost two customers that frequently spend significant amounts of money at Lowe's. My boyfriend Dustin was sent a new credit card after his last one expired, and the new one somehow has his middle name listed as his last name. His previous card reflected his name correctly, so how did it get messed up?? His address, social security number, etc. is all still correct in Lowe's system, yet somehow his last name was changed?? After going down to our local Lowe's store, and making multiple phone calls to customer service, he's been told that Lowe's cannot fix THEIR mistake, and Dustin of course cannot use the new card because it does not match his ID. Lowe's can ironically give Dustin authorization to close the account no problem though! but he would have to get court documents to fix Lowe's error!? That makes zero sense and after all of our wasted time this morning, we would prefer to just take our business elsewhere. I will be closing my credit card account with Lowe's as well. It is unbelievable that we are being inconvenienced when Lowe's is at complete fault for this mistake. Home Depot, here we come! Hope they know how to type names in correctly, or at least own their mistakes. Unbelievable!
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3 comments
Anonymous
#1200817

um this would be a bank error not a lowes error

Anonymous
#1215996
@Anonymous

Apparently people tend to confuse credit card companies and retail companies.

Machele
#1192504

Just close out the card and move on. This is really not a big deal because if Lowe's doesn't wish to fix their mistake, they lose your business.

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Review
#891545 Review #891545 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Order processing issue

Lowes Customer Care Review

4.5
Details
Everyone is exceptionally polite and helpful every time we've been to Lowe's in Florence. Thanks guys!!
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Review
#891386 Review #891386 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in Highland, Illinois: Best Buy, Sears, Menards, Home Depot

1 review 1.0 star rating 7/29/2016 I purchased a refrigerator on June 30th from Fairview Heights Lowes. It was to be delivered on July 7th. July 7th they called and said it would be the 8th because one of their delivery people didn't show up for work. The 8th they called and said the refrigerator was dented, do we still want it? So, July 25th, called them again, asked when refrigerator would be delivered. They respond with, well we had one for you on July 8th and you didn't want it. No $*%&! It was dented! So they say, we will order another one for you. WHAT! You didn't order another one when the first one arrived damaged? They tell us there is one at the warehouse, we can deliver it on July 29th. We call Lowes July 29th and the lady in the appliance department says, I was just about to call you. We have a refrigerator for you but it is damaged. I talk to the manager, who says he can order us a new one. I ask him, when the first one arrived at your store damaged, why didn't you order another one then? No answer. Lowes just got a month interest free loan and I got the shaft. Thanks for absolutely NOTHING LOWES!!! Next time I will order my refrigerator directly from China. I bet it will get here quicker.
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1 comment
Anonymous
#1191966

Similar experience, only it never gets to the store from their distribution center!!

Review
#890825 Review #890825 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes review in Sturgeon Bay, Wisconsin: DON'T Believe Delivery Promises

1.0
Details
I won't go into all the details, just warn everyone to NOT NOT NOT trust it when Lowe's says they will deliver in 1-3 business days. It will not happen. Then, when you call customer service to try to resolve the problem, all they do is give you links to web pages and/or give you scripted messages. There is ABSOLUTELY NO effort to actually solve the problem. They don't get it that I don't want money back, I want the product I ordered delivered as promised. Especially with large products and personal physical limitations, if it's not as was promised, then it's more than worthless. Lowe's is off my purchase list forever.
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1 comment
Anonymous
#1192760

Why won't you go into the details? Are the "details" going to make you look *** for complaining?

If the product you want isn't in stock and the have to wait for more to come in they don't have a magician working out back that can make one appears for you. Some people just don't understand reality.

Review
#890385 Review #890385 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Poor customer service dont deliver as promised
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service Lowes

Short Review on July 28, 2016

1.0
Details
I bought the appliance in lowes one years ago and the appliance is damage four time. The service is horrible, because they fixes de the appliance but it's damage again and they said me will not replace the appliance. I will never buy anything in lowes again.
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Review
#890262 Review #890262 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes review in Grand Forks, North Dakota: No more with Lower's

I designed a deck with lower's software online, the materials cost is about $2000. I went to the local store asking for help. I was told that someone will come my house to check it next Monday. However, nobody showed up the whole next week, so I guess they will never come, I planed to build the deck by myself at that time. After three weeks I got one call, said he will come my house to check my deck design, if I still want. OK, I want to know how much I need to pay, and how good the designed deck will be. Guess what, the guy did not tell me about the deck strong or not, he asked me for $10,000 to build it!
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Review
#890219 Review #890219 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Albuquerque, New Mexico: Used item sold as new

2.5
Details
I purchased a evaporative cooler control off the shelf as new and got a used item hat had been returned. The person that put it back on the shelf as new should be FIRED immediately. It's hard to believe this place is that devious and CORRUPT. I intend to visit the store tomorrow and make such a scene that they will never forget. I have to drive over 40 miles to return this product and all they can say is that they are sorry. This is evil big business preying on unsuspecting customers with no regard for the inconvenience and frustration caused by their callus disregard for their customers. Lowes should be extinct like Sears and Kmart.
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2 comments
Anonymous
#1200819

believe it or not there are devious people out there. Customers that steal the new one and leave an old one to cover it up.

I am sure lowes does not physically inspect every package in the store every day. Looks like a deceitful customer got one over on you not lowes.

Anonymous
#1191376

boy I bet the poor people that work at the returns desk that have literally nothing to do with this are going to empathize with you. you'll definitely get far by making a scene in front of them. ***.

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Review
#889962 Review #889962 is a subjective opinion of poster.
Product
Thermostat
Reason of review
Use as new
Loss
$96
Preferred solution
A new one at big reduced price to cover my time and expenses. Also fire the one who did it.

Lowes Customer Care Review

2.9
Details
Question to Lowes customer service: Can I trim 1/4" off a double sink vanity top - product SKU provided. Answer: No, with no explanation or alternative offered. Then, when I answered their follow up question (Was this info Helpful?) by choosing "No", the immediate reply was "Something went wrong on our end. Please try again in a little while."
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Review
#889925 Review #889925 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

Went in to purchase wire at lowes on martin luther in houma la. Called for service in electrical dept. 15 minutes later a black lady came she couldn.t help because,wire was on top shelf half hour kater someone showed up with fork lift then they couldn.t figure out how to get the roll on the rotisserrie to uncoil wire finally a white dude showed up an did it for them took an hour an a half
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Review
#889611 Review #889611 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes knowingly deals with an inferior delivery company

2.3
Details
After an awful experience with the local delivery company XPO Last Mile Courier in Massachusetts, we looked online and found only complaints regarding this company. XPO guys damaged our new refrigerator since the only thing they were interested in was collecting out old one with all the accessories (we were *** enough to allow then to do it), instead of the proper installation of the new appliance they were delivering. They did not take the fridge doors off hinges and squeezed the fridge with the doors open through the house door. We had to wait for a replacement and specifically asked the Lowes rep to send us someone more skillful. After multiple communication troubles with XPO and Lowes which are too long to describe, the same *** appeared again. Asked to remove the door, the driver (the one who damaged the fridge in the first place) started looking for wiring and tubing behind the door, although the fridge did not even have a water dispenser which was obvious from its appearance. When we commented on that he behaved arrogantly and left without making the delivery. The Lowes rep explained us that they are aware of problems with XPO, but this is their only choice in our area. So, they knowingly subject customers to dealing with an incompetent and fraudulent delivery company?!! Probably they share the illegal proceeds? XPO is certainly moonlighting at the expense of Lowes customers, since they habitually delay deliveries for hours and days. Lowes does not care - the reps try to convince you that they are in control (in our case someone named German said many times that he is monitoring our case. It turned out another lie. They lie to you when you order, then lie promising cempetent installation, then lie telling that thay offered to send a technician for installation. We call Customer Care who promised to get back within 24 hour. The only thing they did is to suggest the local Dedham, MA store to give us a refund. No compensation for troubles, no old fridge which the XPO thieves houled away and probably sold. Of course, it would be another trouble if we decided to sue them. Both Lowes and XPO have means we consumers don't have. At least we can warn others. I am thinking it must be possible to find a small local company selling appliances and buy a fridge from them. Forget Lowes, Home Depot and the like - they make huge money and can afford losing couple of customers.
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Review
#889417 Review #889417 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Wide variety of products
Cons
  • Lowes not responsible for poor delivery service
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Customer Service and Delviery
  • Delivery nightmare
  • Appliance delivery