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Lowes - Review in Supermarkets and Malls category from Nevada, Missouri

Lowes - Review in Supermarkets and Malls category from Nevada, Missouri
Went to lowes this morning to buy a dishwasher at 48th and North Oak Trwy, I stood in the back waiting for somebody, went to the front to ask for help and a woman by the name of Caree stated another person was back there very rudely, and that they had 2 of these dishwashers, I then proceeded to the plumbing section where I heard Caree telling this other employee that this guy said nobody was back here, my business has bought numerous appliances from lowes before without incident, but the rude actions of this employee has sent me to buy products from the Home Depot from now on out.
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2 comments
Anonymous
#1184930

#byefelicia clearly you have never worked retail. We don't stand around on the floor every second we are on the clock, must of us, like you most likely, have a multitude of job requirements and obligations to make sure get done every day.

Anonymous
#1184490

I'm sure they hate to lose a customer who buys low margin *** like that lol!

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Review
#880373 Review #880373 is a subjective opinion of poster.

Lowes in New Carrollton, Maryland - Customer Service-NOT

Went to the Lowes in New Carrollton Md today to purchase some odds and ends. Decided to purchase a rocking chair that was located outside the store. Upon going to the cash register and inquiring how to make the purchase- she explained needed number of off price outside. Went back to retrieve and pay for items. Waited 25 minutes for assistance to unlock chair. When assistance came- my husband informed her we had been waiting and were quite frustrated. She REFUSED to unlock chair and walked back into store. When I went into get my money back- I was told to get at back of line. Will NEVER EVER shop here again!
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Review
#880200 Review #880200 is a subjective opinion of poster.
Cons
  • Employees attitude
  • Poor service poorly planning and poor execution
Reason of review
Poor customer service

Lowes in Windsor, Colorado - Will not shop again, deceptive prices

Lowes - Will not shop again, deceptive prices
Lowes - Will not shop again, deceptive prices
My husband and I were shopping for a refrigerator to replace the one we have in our garage. We went to Lowe's in Loveland, CO. We found one on clearance for $769.00. We then went to Home Depot compared and returned to Lowe's where a sales woman helped us. After searching the computer for 20 minutes she called "Dave" who informed us that it was incorrectly marked and would be $1,000. Boy, I wish we would have been told that the first time we visited the store and saved us 2 hours. Next time, we will drive right on passed your store and start with Home Depot. Sorry Dave.
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2 comments
Anonymous
#1561058

3rd time lowes has been less than honest. Twice the advertised fence boards at a great price.

When I arrived at the store they stated it was incorrect and wanted another dollar a board. Today it was a fence panel. One price at one store and a different much higher price at a store 5 miles away. What a crock.

Lowe price guarantee my hinny. They can't even match their own stores.

Anonymous
#1183596

Lowes would have matched the price.Thats how they did a washer/dryer combo i pictured.

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Review
#880112 Review #880112 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Deceptive pricing practices

Lowes Customer Care Review

1.0
Details
Janet Goad at w. Lancaster store 1127 is one rude as *** *** ***!! *** her and *** Lowes for keeping her there so long!! Home Depot here I come!!
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Review
#878053 Review #878053 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Patio Chairs Review from Cincinnati, Ohio

4.5
Details
Got a call the night before our scheduled delivery claiming the delivery truck was involved in an accident and totaled. Sadly the news never picked that up. Holiday weekend too. Hmmmmm
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2 comments
Anonymous
#1202942

I worked there around this time. There actually was an accident.

So not only did we really lose a truck around the holiday, we had 2 injured workers. People need to stop assuming.

Anonymous
#1183532

You must live in an extremely small, boring town if every vehicle that is totaled in an accident makes the news. More often than not the accidents that make the news involve fatalities. Being a Holiday weekend makes it even more believable that they had to cancel your delivery as it would have been harder to find a replacement vehicle on short notice.

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Review
#875980 Review #875980 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes Customer Care Review

Horrible customer service in the garden department at the Plano Riad store in Ruchardson, TX. Waited for over 15 minutes for Jose to respond to page from checker then got a shrug and we may be out answer response for an item featured in the weekend flyer.
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Review
#875920 Review #875920 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Moisture Shield Decking Review from Belvidere, Illinois

2.3
Details
Composite decking - we paid in full but have to wait over a month for installation. Not happy with their scheduling.
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2 comments
Anonymous
#1183533

Perhaps had you ordered earlier in the season you might have had quicker installation. I am sure you are not the only person buying a deck for their summer enjoyment.

Do you think you are so important that they are going to tell the people that bought and schedule construction before you that they need to wait for installation because someone that thinks their s hit doesn't stink wants their deck NOW. Guess what...you are no better than anyone else and will just have to wait your turn.

Anonymous
#1192902
@Anonymous

I never said or thought I was any better than anyone else. Just upset Lowes originally told us they could start the project July 15th and now have pushed it back to August 2nd. I think they need to communicate better when selling a project and work with more independent contractors so nobody has to wait this long

.

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Review
#875592 Review #875592 is a subjective opinion of poster.
Service
Lowes Deck Board Installation
Reason of review
Order processing issue

BEWARE SHOPPING AT LOWES IN LEOMINSTER IF YOU'RE BLACK OR BROWN

I recently went to Lowes in Leominster to buy some stuff with my 2 kids (pre-schooler and 1st grade). I went to the paint department and as I was looking for some paint brush and stains to buy, I noticed a middle aged white staff member looking in my direction, not asking if I needed help, and when I looked in his direction, he would act all busy trying to fix stuff on the shelf. I went over to the next aisle and this man stopped "fixing stuff on the shelf and stood behind the paint desk. On the next aisle I experienced the same situation this time a middle aged white woman, not bothering to ask if I needed help but..."busy fixing stuff on the shelf with one eye in my direction. I picked out what I needed to headed for the counter, I looked back and saw the two convened together behind the paint counter. I've spent thousands of dollars at this store when I was building my house . To the two associates, I can't change how you look at people who don't look like you but I'll be praying for you.
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Review
#875296 Review #875296 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Midland, Texas - Paint Department lack of service

On the morning of 6-30-16/Thursday at approximately 10:30am I went to paint department in Waco, Texas to get 1 more gallon of Valspar paint mixed for me (the Valspar paint I purchased 2 days earlier was not enough). I was told by both employees working there they were out of the semi-gloss/interior base and their truck would not be in until Tuesday/July 4th (being 6 days later). I told them that I was on my 2nd coat, having 2 walls coated with 2nd coat before I ran out, ergo I needed 1 more, asking "what I was supposed to do"... the lady that was working in paint department at the time responded "I can make it in another Valspar base sheen" (dah, why in the *** would I want a different sheen when I had two of four walls in same room to paint a 2nd coat on). Since both paint center employees said they would not have more for 6 days, "I" asked them to call the Temple TX Lowes (40 miles away from me on I-35 that is a traffic nightmare under construction) to see if they/Temple had any. Temple did have the Valspar base that was needed ... they did so and learned Temple had 16 gallons on floor/shelf and an entire pallet in back). I them called Temple on my cell phone, told them that I was the person from Waco that needed the Valspar (they offered to hold a gallon of Base at the paint counter). I drove to Temple (took me 1-1/2 hours travel time plus gas). When I arrived at Lowes/Temple paint department (approximately 1:00/afternoon) I was welcomed by a very nice/professional guy that promptly mixed the color I needed; I told him what happened in Waco, his response was there was really no reason why Waco Lowes couldn't have called them and had some of the Valspar base sent over from Temple to Waco (or supply brought in from Dallas) either next day/Friday or Saturday which would have been fine with me (BUT WACO LOWES didn't tell me this or offer to do ANYTHING at all ... they just said "no more Base until Tuesday/6 days later). Upon getting the paint in Temple, I went back to Waco and "VOICED my outrage" for lack of customer service (they hadn't offer to have next day/Friday or Saturday, it was to be 6 days before more would be in stock, told me NOTHING about their being able to get more Valspar Signature Base from Temple by next day or Saturday instead only truck comes on Tuesday/6 days later ... I asked to speak to the Lowes store manager in person, what I got instead was some young lady (not the store manager, she might have been a sub-front in register manager); she offered me a discount on 1 gallon of paint I drove to Temple to get, I was still so mad about this I could have chewed nails and spit tacks, so she credited my card back for the cost of the paint. I am sure there will be many others who want/need Valspar Signature paint (going to Waco store to get it) between today/Thursday and next Tuesday when their truck is supposed to come only to be told "out of stock until next Tuesday, some of them will leave and not wait (buying something other than Valspar Signature since they are the only paint store in Waco that has it, True Value Hardware in Hewitt/Tx that is a suburb of Waco carries some Valspar but not the signature series), with the rest having to drive 40 miles (80 miles round trip) to get it. We have two Home Depots in Waco, they will be the ONLY place I go from now on when I need paint, they don't have Valspar but they do have Sherwin Williams and Behr that are excellent brands as well. The $24.88 was refunded by Waco/Lowes, they showed it as "return" 16359, transaction #21313893 on 6-30-16 from the paint I purchased at the Temple Tx Lowes; which is about the best that I was going to get, but the b.s. I went through today was a "total lack of customer service by Waco Tx Lowes paint department
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1 comment
Anonymous
#1197254

The only poor customer service you received was from the guy who popped off that it could have been sent to the store closest to you. While it CAN be done, it is seldom worth it.

They have to put your item on a delivery truck, staffed with a minimum if 2 people each paid well over $12 an hour and then spend the 5 hours round trip YOU are so outraged about not delivering appliances etc. AND thete is no guarantee all this would have happened any sooner than the 6 days you were originally quoted.

Worst of all you would have likely THEN believed that the delivery trucks were at your beck and call to bring any item from any store at any time you wanted it. I feel your pain and HATE that the 2nd employee so poorly managed your expectations...

Review
#874824 Review #874824 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Colorado Springs, Colorado - Avoid like the plague!

Ordered a door with two side lights from Lowes. A month later, installer comes out, takes out my old door, puts in new one. When he finished, he asked me to have a look and sign off on his paperwork. One sidelight is missing the screen and both sidelights have damages knobs making them not close properly. Installer never said a thing and acted surprised when I pointed this out. Installation paperwork noted for the missing/damaged items and I'm assured Lowes will contact me. Fast forward 6 weeks later. Four trips into the store to talk to someone in person, multiple calls back and forth and still Lowes is unresponsive. Manager assured me after 1st week that they would refund me, but also assured me that it would never come to that. Opened a dispute, had Lowes out to take back their broken and incomplete door. Still fighting to get my funds returned. They are now trying to charge me for putting in a damaged door without my knowledge or consent.
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Review
#874819 Review #874819 is a subjective opinion of poster.
Product
Door
Reason of review
Damaged or defective