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Lowes - Flooring Review from Watseka, Illinois

Went in search of flooring options. The man helping was a ***. We had basic measurement, width by length. Basic square room. Looked at me and shrugged his shoulders and said "what do you want? So you measured the room... " was trying to explain what we wanted as far as options etc. Another employee walked up where we were standing to talk to this gentleman and acted at this point as if I were not even there.... Turned, began talking to the other employee, and said " when I'm done here"... And rolled his eyes at this employee, who then began to chuckle.... If I NEVER HAVE TO DEAL WITH THIS MAN AGAIN, IT WILL BE TOO SOON. YOU SHOULD BE ASHAMED AND NOT CARRY A NAME WORTHY OF ANY CUSTOMER SERVICE!!!!!!!!!!!!!;
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Author
Location
Watseka, Illinois
Reason of review
Poor customer service
Review #738743 is a subjective opinion of poster.
0 comments

Lowes in Kent, Ohio - Saving money by selling poor quality fasteners? Oh please!

How much does Lowe's save by selling low quality fasteners? Can it be that much and worth the customer aggravation? I have literally spent tens of thousands of dollars at Lowe's over several decades. I'm generally happy with the quality of services, products, and value I receive. But the quality of fasteners sold at Lowe's is abysmal. I've lost count of the number of times screw heads have snapped off under the slightest pressure. The Hillman slotted SKU490121 #6 x 5/8" wood screws I bought last night is the straw that broke the camel's back. I am once again faced with drilling out the screw remnant, a completely avoidable situation. A screw is not rocket science. Lowe's - Get it right!
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Author
Location
Kent, Ohio
Reason of review
Bad quality
Review #738249 is a subjective opinion of poster.
0 comments
Just wasted more time than I care to think about. Lowe's deal of the day is no deal. Store says they have stock on hand but they don't. Employee says must be computer error. Called customer service to get the deal, they won't honor it. Every store in the area is...
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Author
Location
Chico, California
Pros
  • Price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #737562 is a subjective opinion of poster.
2 comments
1.3
Details
If you are thinking of having a kitchen remodeled by the Sunrise, FL Lowe's store here are several reasons why you should look elsewhere. We signed a contract 2/12/15. We were promised that the job would take 6 to 8 weeks after issuance of the building permit. ...
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Anonymous
#1084499

Horrible. Same disaster for me.

Author
Location
Sunrise, Florida
Pros
  • Final results after 9 months
Reason of review
renovation took 9 months
Loss
$2000
Preferred solution
Price reduction
Review #737166 is a subjective opinion of poster.
0 comments

Lowes Appliances Department Review from Seattle, Washington

I just walked into a Lowes store for the last time. I went in to look at some appliances and couldn't find the one i wanted. A rep walked by me and i asked if she could point me in the right direction . She told me i have to wait while she clocks in for the day ....i stood there for 3 minutes waiting. When she came back to me she took off ahead of me and then pointed in the direction of the appliance and then she walked off. It was the wrong product so i went back to the register and asked her again and this time she simply pointed and said that way. At this point i get the feeling i should leave Lowes and not purchase anything, but my wife convinved me to keep looking. Eventually we found the right product and then moved on to refrigerators. As we were looking at them a store manager walked up to us and said "im the store manager and i wanted to just say something real quick". I thought he was going to apologize for the way his rep treated us but instead he began lecturing us about our miniature lhasa apso that was sitting in the cart doing nothing. His lecture included us not bringing our dog back. At this point i am thinking this is the worst experience i have ever had in Lowes and we left the store and headed to Home Depot to purchase the appliances we need for the home we are building.
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Author
Location
Seattle, Washington
Reason of review
Poor customer service
Review #737141 is a subjective opinion of poster.
0 comments
Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his...
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Author
Location
Ann Arbor, Michigan
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$135
Preferred solution
I would like the company to train their employees on how to respond to customer complaints.
Tags
  • Kitchen Floor
Review #736960 is a subjective opinion of poster.
0 comments

Swing Seat Review

2.0
Details
Found swing. It was the last one. No packaging I had to collect the pieces from a filthy box. Bird *** on vinyl seat had been stored outdoor all year. I asked if there was a discount due to lack of package and dirt. Response I can clean it up for u. $34.99. I would have been satisfied with 6 dollars off. I left it and the $80 BBQ cover. Home Depot. Instant discount
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Author
Location
Greater Sudbury, Ontario
Review #736591 is a subjective opinion of poster.
0 comments

Lowes in Clovis, California - Total lack of concern for customer satisfaction

Purchased a dryer from Fresno,s Lowes store. Delivered wrong dryer first time, did not fit the opening. went back, purchased a different dryer. Was delivered but this time wrong dryer cord was sent. Had to take that cord back to exchange for correct cord. Delivery company said they would call me with a new (third time) time to actually install dryer. Needless to say they did not call as they said they would. I finally contacted the Lowe's delivery. Said they would come today,however I will believe it when I see them. Bottom line, I will never ever set foot in a Lowe's store again. Mgr of Lowe,s appliance in Fresno named Dale was wonderful and fair to me, as far as my opinion on the mgr of the appliance dept of fresno Lowes, I feel that he should consider another line of employment, one that does not require people and communication skills!!!
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Author
Location
Clovis, California
Pros
  • Store mgr
Cons
  • Appliance mgr
  • His total lack of concern for my needs
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Review #736476 is a subjective opinion of poster.
0 comments

Lowes in Southport, North Carolina - Poor customer service

I ordered a microwave with installation. We picked up the unit at the store but when the installer came he said he was sent to "detail" the unit but didn't quite understand why that needed to be done. Nonetheless he refused to install the unit since the store had incorrectly omitted that we needed installation. After this was resolved after another visit to the store we have been receiving nearly daily phone calls asking whether the unit had been installed. Each caller said that no one had indicated that someone had called previously & that they would make a note. None do date have.
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Author
Location
Southport, North Carolina
Reason of review
Order processing issue
Review #735896 is a subjective opinion of poster.
0 comments
I am very dissatisfied with Lowes on the beginning of our bathroom renovation. It took forever for the "design" to be finalized; there was supposed to be calls made to us before the product was delivered to our home; no calls were made. My husband and I had to call...
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Author
Location
Oaks, Pennsylvania
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #735870 is a subjective opinion of poster.