Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments

Kick Plate Review

July 2015 ordered about 10 grand on new bathroom items, make a long story short the kickplate for my 3 grand vanity wasnt there and still isnt its Nov 7th ,Sept 4 one came in damaged and two wrong ones came in had to be sent back to Texas now I ask what is so hard about ordering the same one a second time. Lowes White Marsh Maryland by Debra DuPreez443-564-8739
View full review
Author
Location
Spring Valley, Nevada
Reason of review
Problem with delivery
Review #730217 is a subjective opinion of poster.
0 comments

Lowes in Lock Haven, Pennsylvania - Not so powerful powerwasher!!

2.7
Details
Bought a 300.00 powerwasher at your great store, only ran it for 1 hr. let me say it again1 hr., has not run since. now it's going to cost me 175.00. not sure what's worse, not standing behind your products, or the idea of not standing by your coustomers!! Over the last few years I've spent some decent money in your stores, logspliter,2 husqavarna chain saws,2 electric chain saws,riding mower,push mower,*** eaters, not to mention hand tools. All I ask in return is that they perform as intended.You really droped the ball on this one big time!! Guess I'll have to see how Home Depot treats their costomers.
View full review
Author
Location
Lock Haven, Pennsylvania
Cons
  • Not standing behind the product
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
Review #729896 is a subjective opinion of poster.
3 comments
November 5, 2015 For those of you looking to have Lowes install windows in your home please think twice about that! We had the West Jordan, Utah Lowes come and install windows in our home, 12 windows and a sliding glass door. Joey was the man who came and gave us the...
View full review
Anonymous
#1509841

We also have leaking windows from a LOWES INSTALL. Looking to find out more info with how till was handled and what we need to do to get compensated for replacements as well. ...

Author
Location
West Jordan, Utah
Cons
  • Installation department
Reason of review
Poor customer service
Review #729850 is a subjective opinion of poster.
2 comments
1.0
Details
I purchased 16 boxes of laminate flooring, over $1000.00 from Lowes on 10/09/15. At the time I purchased the flooring the sales person told me that if I had any flooring left from a opened box I could return it and a refund would go on my credit card. Well on 11/04/15...
View full review
Anonymous
#1060762

If the flooring is sold by the carton they aren't going to refund any less than a full carton. I expect the salesperson said any full cartons could be returned. Many customers...

Author
Location
Bullhead City, Arizona
Reason of review
Refund issue with return,
Loss
$33
Preferred solution
Full refund
Review #729111 is a subjective opinion of poster.
1 comment
after 3 years countless hours of lies, delays,,,,i paid for a fence to keep my dog in. little dobey, after 3 years, bricks, etc line the fence, he manages to get out, every once in a while, 65 yrs old, I am chasing my poor dog to keyser ave, a very busy...
View full review
Anonymous
#1058290

ok next time you try engrish so good yes?

Author
Location
Scranton, Pennsylvania
Reason of review
INSTALLED 6 INCHES DOWN
Loss
$6000
Preferred solution
Full refund
Review #728734 is a subjective opinion of poster.
0 comments

Lowes in Laurel, Maryland - Don't waste your time!

Could not be more unhappy with this store. Trying to get blinds installed. What a joke! Terrible employees just don't care. Don't make this mistake. Save yourself the stress and anger of dealing with employees that do not value your time or money. Extremely poorly run and unorganized. After the contractors came to measure I was never contacted for final price and to schedule installation. A week later I still couldn't get his info. They messed up all the information in there system so no now could pull up the job. I spent three hours on the phone just trying t pay. I was hung up on three times, transferred more times then I can count and dealing with the worst attitudes I have ever dealt with with. Use anyone one else. Just pathetic what is going on at this store.
View full review
Author
Location
Laurel, Maryland
Reason of review
Poor customer service
Review #727529 is a subjective opinion of poster.
0 comments

Lumber Review

1.0
Details
Hi Went to lowes, Poinciana, bought lumber and requested help cutting it. The staffer was very rude and not professional the least to say. Talked to a manger who did not seem to care either and decided to bring my business to HOME DEPOT.
View full review
Author
Location
Miami, Florida
Reason of review
Poor customer service
Review #727304 is a subjective opinion of poster.
0 comments

Lowes in Las Cruces, New Mexico - Extremely Poor Customer Relations...

3.3
Details
Needed to purchase several thousand dollars worth of blinds for new home construction. Various Lowes associates at the Las Cruces, New Mexico store could not get together a consistent quote in time to take advantage of a one week 10% discount for opening a Lowes charge card. However, the manager, Kevin made memo that he would honor the discount once they could get the final quote together. After seven visits to Lowes and several differing quotes for the blinds, an associate gave me what she referred to as the final quote. At the checkout counter the cashier said she was not able to give me the 10% discount even though I had in hand a memo from Manager Kevin saying he would honor the discount. I requested to speak to Kevin and he proceeded speak to me in a very rude manner. Told me that the "final quote" was incorrect and should actually be $1400 more. He also stated that he wasn't going to make money on the transaction. When I requested he honor the 10% discount because I had opened a Lowe's account as discussed and it would help with the tax on the order, Kevin stated, "Everyone has to pay their taxes, lady." On the other hand, I do owe my sincere thanks to Lowes Manager Kevin. Because of his very rude behavior and lousy customer relations, I took the Lowes "final quote" to Home Depot where I subsequently placed my order for the EXACT same blinds. Home Depot was not only quick to quote, but very polite, helpful, and professional-- very unlike the experience at Lowes. So thank you Kevin for helping me save $900 over your lowest quote. Will never come back to Lowes, nor recommend to anyone.
View full review
Author
Location
Las Cruces, New Mexico
Cons
  • Dealing with staff
  • Not being honorable in business and promises
  • Lack of responsibility
Reason of review
Pricing issue
Review #726882 is a subjective opinion of poster.
1 comment
1.3
Details
Bought the extended warranty and when my refrigerator had a minor issue and i waited on the phone for an hour, they finally told me the part i needed repaired wasnt covered. Not only that, the customer service supervisor Samantha couldn't have done a worse job handling...
View full review
Anonymous
#1072253

I would try calling them back. The extended protection program covers everything EXCEPT user neglect. They should have covered any wearable part. What specifically was decline...

Author
Location
Eugene, Oregon
Reason of review
Warranty issue
Review #726464 is a subjective opinion of poster.
2 comments
1.0
Details
I just bought another 10 forty lbs. bags of wood pellets and employees were around when I loaded them on a cart and checked out and did not offer any help. I am 82 years old and only once in a while when buying heavy items at Lowes does an employee either help or find...
View full review
Anonymous
#1056475

They are a self service warehouse retailer. Why would you expect them to help you load everything, regardless of your age. At 82 years old I am sure you remember the locally o...

Author
Location
Greeley, Colorado
Pros
  • Product was fine
Cons
  • Service
Reason of review
Good quality
Review #726358 is a subjective opinion of poster.