Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes Customer Care Review from Caldwell, Idaho

3.3
Details
I shop everyday at Lowes of Monroe, Wa. I deal with the Contractors Desk directly . ***, she has been there for a while now. She is the greatest thing Lowes has ever done by hiring her. *** knows her stuff. SHE IS THE MIST HELPFUL PERSON IN THAT DEPARTMENT. She was with Home Deep Rot for many years running the Contractors Desk and Mill Works. I known her for many many years. She is the best person there and a lot of Contractors feel the same. She is very knowledgeable on products and goes way out of her way to maje sure we the public it taken czre when we need help. It was Lowes best thing in hiring her for the contractors desk. She is the greatest asset to that store. So lowes should mske sure she us taken care of or they could lose a lot of business if she left. KEEP UP THE GREAT WORK ***.... YOU ARE THE BEST THING THAT HAPPENED TO LOWES IN MONROE, WA.
View full review
Review
#828943 Review #828943 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes in Calgary, Alberta - I guess I will have to stay with Home Depot

1.3
Details
I am a general contractor with Wenzel's Construction, I have two substantial orders for fence/Deck in Auburn Bay. I deceided to try Lowes with the 10% discount. I went in to Lowes 130th applied, the clerk was entering all my information, the manager came over angry saying I had to fill out the long form. I did so about 15 mins later I was turned down for the card. I was told to contact 1-866-855-4432 reference WAAS50. When I tried this # I was told by a credit manager they would not deal with me that they would only deal with the store. They did say I would receive a letter from them on the reasons I was turned down in 30 days. What a complete waste of time. I have three cards Visa, Home Depot and Amex, never missed a payment and am well below my limits. I when I applied to Home depot, I received a card in 10 mins. Again a waste of time. My estimated material for these jobs is in excess of $20,000.00 Contact me at chris.wenzel@shaw.ca
View full review
Review
#828729 Review #828729 is a subjective opinion of poster.
Cons
  • Lack of training employees
  • Did not received
  • Rude executive associate
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Stevens Point, Wisconsin - Pella Windows And Doors - Pella windows installed - not keeping asian beetles out!!! Frustrated!

Lowes responded with a contractor and their window department manager for an inspection of all the windows(from the inside). They did not look from the frame of the window outside. Right now they are planning to come back in May once the WI weather has warmed up to caulk the windows in channels that they feel the beetles are entering through. My understanding is that some of these channels are meant to be for drainage? I continue to suck up a swarm of beetles each day as the sun warms the east and southern exterior windows..... Am hopeful this will 'help' the problem but will wait and see.
View full review
Review
#828214 Review #828214 is a subjective opinion of poster.
Pros
  • That staff came out to look at the windows
Reason of review
Poor customer service

Lowes Customer Care Review from Bryson City, North Carolina

I went into Lowes today on W.Stone Dr. Kingsport TN. There was two female employees standing there while another male one was helping a customer. As i was looking for the part i needed, both of the females kept talking to each other and paid me no mind, not even asking if i needed any help. Finally got fed up after a few minutes of searching from isle isle, i began walking out of the plumbing department. Then the two females ask if i needed any help. I tolkd them it was too late and i would buy what i need somewhere else. As I walked past them both of them started laughing. I worked in customer service for many years, this is not good service. Have spent alot of money at this store in past. It will now be a last resort that I buy anything from this store. Also will advise others to do the same.
View full review
1 comment
Anonymous
#1144510

Should have used the Johnson city one

Review
#827262 Review #827262 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Customer Care Review from Glendale, Arizona

1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
View full review
2 comments
Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Anonymous
#1142207

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

View more comments (1)
Review
#826849 Review #826849 is a subjective opinion of poster.
Resolved

Resolved: Lowes in Cranston, Rhode Island - Whirlpool water heater

2.5
Details

Update by user Apr 09, 2016

I did receive a call and get an RA number to go back to Lowe's and get my money back so this issue has been resolved and was handling an awesome manner

Original review posted by user Apr 08, 2016

Just got off the phone for the third time with Whirlpool hot water heater support line. Bought an electric hot water heater and discolored water comes as soon as I turn the hot water on. They said in essence, not their problem. Wow. So I bought it at Lowes and going to see what they will do for me. Seems like no one wants to back their products but love to take your money. My advice is if you need a hot water heater DO NOT BUY WHIRLPOOL products. By the way I do have at least 12 tanks in place that do not give me any problems. Good bye Whirlpool and probably good bye Lowes if they don't help me.
View full review
3 comments
Anonymous
#1141645

Whirlpool doesn't make water heaters. Lowes liscenses the Whirlpool name to put on water heaters made by other companies.

They do this because they feel the Whirlpool name will sell more product.

If you Google Whirlpool water heaters you will find a Whirlpool water heater site that says Whirlpool licensed products on the top. In the fine print at the bottom of the page you will see American water heaters phone number listed.

rollo2016
#1141591

Not too sure you should blame the water heater for the problem you describe. Perhaps the cold water coming into the unit is contaminated with sediment from your pipes?

In any event, I would replace it and go to another brand. O.E. Smith used to be a good brand, but their customer service and warranty service has gone to pot. Rheem still has a good product usually and they do handle warranty work ok.

Try a Rheem and you will know for sure where the problem lies. Good luck.

Whirlpool is a big outfit but is really bad when it comes to customer service and warranty work. I don't think they really care---it's all about name recognition and sales volume.

Anonymous
#1141927
@rollo2016

The unit that this hot water tank is in has multiple location so it's not happening anywhere else except in this one particular unit with that one tank

View more comments (2)
Review
#826288 Review #826288 is a subjective opinion of poster.
Cons
  • Manager response
Reason of review
Poor customer service
Loss
$230
Preferred solution
Full refund

Lowes - Having an employee walk away to answer the phone

I was at the greensburgh pa store asking about carpeting to buy for my home as I was talking the guy and his phone rang he answered it and walked away I stood there dumb founded he just left after about ten minutes I went to front desk and told them what happen and all they said was what do you want me to do about it the people at this store is very rude I wont go there again you need to teach your employees better manners or find some that do have manners . better yet Ill go to home depot at least they don't leave you in mid sentence.
View full review
Review
#826072 Review #826072 is a subjective opinion of poster.
Reason of review
Poor customer service

DuBois Pa Lowes Bad service

3.0
Details
All I can say is that the Lowes in DuBois Pa is absolutely the worst store on the planet. Today was the last straw when I was struggling to lift a hot water tank off the shelf myself and 3 employees walk right past me and never offered me assistance. Then I figured out why. When I was walking out of the store and I looked at the picture of the store manager Jon on the wall, he was one of the employees who walked past me. If the leader is portraying this behavior the rest of the employees will follow that example. Its extremely disappointing that the leadership not only condones this but also participates in it. Its no wonder everyone complains about going to this store. It's pretty bad when you hear more people complaining about the local Lowes than about the local walmart. Good luck Lowes. You have officially lost my business.
View full review
2 comments
Anonymous
#1140552

You have no idea of where they were going or what they were doing. Could be they were trying to solve a problem for another customer.

I take it you didn't need help badly enough to open your mouth and ask for assistance. I work in retail (not at Lowes) and there are times when you need to go to another part of the store to get something for a customer.

And sometimes it is big enough that you may get help to go with you. Unfortunately you can't expect your customer to wait while you stop and help everyone you pass on your way.

Anonymous
#1367469
@Anonymous

How about you at a minimum, acknowledge the customer and tell them your currently working with a customer and you will be back to help them as soon as your finished with the current customer? That would be a lot better than just walking past and not saying a word.

View more comments (1)
Review
#824662 Review #824662 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

WORST STORE EVER NORTH COUNTY lOWES

The Lowes that is located in North County at the intersection of New Halls Ferry and Lindberg is the worst experience when it comes to ordering appliances and having them installed correctly when the sales associate does not even know now to install the appliance himself. After a full day of issues with the product only to find that the door handle on the fridge is broke and the dishwasher has a dent it and now going on 3 months, I still have a $3000 broken fridge door and I have a $700 dented dishwasher. I have been to the store 3 times to order the parts, 4 phones calls for them to show nothing ordered, no record of any phone calls and only to get the run around. Do not order from this store.
View full review
Review
#824478 Review #824478 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Royersford, Pennsylvania - No services!!

2.7
Details
I've been coming to Lows for years. Every time I go there I see three to four employees standing around shooting the *** when I'm standing right In front of them trying to buy something. Yesterday It was my third trip trying to buy a lawn mower. Finally someone ask me can I get you some one to help you I said please thank you. The next thing I see is he stops and starts talking to another employee!!!I waited 5mins and he was till laughing and talking to his buddy and I left.You are not to big to fail!!! Two years ago me and the wife where buying paint and in the middle of the sell before she started mixing it she walked away and started talking to someone we left. What do I have to do to get services when I want to spend money at your store?????
View full review
Review
#824476 Review #824476 is a subjective opinion of poster.
Cons
  • Your staff sucks
Reason of review
Poor customer service