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Lowes - Review in Household Services category from Altoona, Pennsylvania

4.6
Details
Lowes - Review in Household Services category from Altoona, Pennsylvania
Lowes - Review in Household Services category from Altoona, Pennsylvania

Update by user May 04, 2016

I did send you what I said about the product.

Elmer's Carpenters Wood Glue MAX.

Bring back the original:

Elmer's Carpenters Wood Glue 16 oz. size

Thank You

Ed50

Original review posted by user May 02, 2016

I will get the point. 1. You take Elmer's Carpenters Wood Gue Interior16oz. - away. This is a great glue. 2. Replacement : Elmet's Carpenter Wood Glue ( MAX) Interior 16 oz. Not good. I had to buy or didn't have the original glue in stock 16oz. So I just tryed it on project of making shelve . left dry. I started to hang the the back pulled away from the shelve. If you know what I built was a DVD shelves to stire movies on 60" high x 48" wide with a back on it. My level of wood working is not a beginner I say be more professional. I used Elmer's original Wood Glue for many years. Me I don't recommend the new repkacement Elmer's Carpenters Wood Glue ( MAX) Please bring the originsl glue like Home Depot has. They have both in stock. Why tske something away when it worked. Thank You Woodworker
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2 comments
Anonymous
#1153496

Many times, the actual manufacturer sigh non-competence contracts with one major big box brand.

I must say you are not alone, at my store in Iowa we have had many people coming in and saying the same thing.

Honestly I wish we could get it back in, but it was a decision on a corporate level for the item to be exclusive at only some places.

It sucks, but there really inst anything we can do about it

Anonymous
#1153515
@Anonymous

Mr.Anonymous

I know Home Depot still has some I might stock up.

Can you tell if there shelve life for product?

Please Reply

Thanks

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Review
#840173 Review #840173 is a subjective opinion of poster.
Pros
  • Elmers carpenters wood glue 16 oz size
Cons
  • Elmers carpenters wood glue max

Lowes in Loveland, Colorado - Don't use Lowe's to Install Laminate

2.8
Details
First off, let me say that the independent contractors used by Lowe’s to install my laminate flooring did an excellent job. They were efficient, courteous and thorough. Would gladly work with them again, except for the fact that they work with Lowe’s. Once Lowe’s gets you to commit to their flooring, they do not care about the consumer. We were told by them, that our flooring order was local so it would only be a week for us to wait to have the floor installed. Since we were removing our old flooring ourselves, we immediately removed it, so that we were prepared for the installers. After a couple of days, we called Lowe’s wondering when the laminate would be delivered. This is when we were told it was still on order and would not be in for another week. So we asked to schedule the installers, but they would not do that until the flooring was delivered. When it was finally delivered, we had to call Lowe’s because they did not call us, to schedule the installers. Again, we asked to schedule the installers, but were told the scheduler would call us back. Two days later, we were contacted, so they could schedule us in a week in a half for the install. So with our rush to get the flooring removed because we believed the sales person in the flooring section, and the wait for the delivery and the installers to call us, we were three weeks without flooring. I forgot to mention that when they ordered the material, they did not order the quarter rounds we needed. So we had to have them order these so they would get here by time the installers were finished. They arrived the first day of the install, but we had to pick them up, because they would not deliver them, even though they were the ones that screwed up and did not order them with the rest of the flooring that was delivered. The next day when the installers go to install them, they discovered they were broken and ***. So once again, I had to contact Lowe’s, but they would not order them until we brought in the old ones. So after I went back down and ordered them, the guys in the flooring section acted like it was my fault they had to reorder them….extremely poor customer service. When the quarter rounds finally did come in, and we finally got the installer to come back out, they sent a totally different crew. I would not have these guys build a chicken coop if I needed one. I wasn’t there when they came, otherwise it would have been a different story; but when I did get home, my wife showed me the job they did. They were in a hurry to get to another job, they did a half *** job in installing the quarter rounds they did install, and they didn’t even install all of them. They also were supposed to tack down an area of carpet that goes into our bedroom; but they did not have the equipment with them. So once again, we had to contact Lowe’s about this, and they did send the original crew back out the next day, and everything was fixed. But I will never have Lowe’s do any flooring for me again!!!! We love the Pergo flooring we did get, but next time we will purchase it from Home Depot.
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2 comments
Anonymous
#1310168

Don't u kno laminate has to acclimate? So why would u rip up ur floor before the acclamation even started?!

Anonymous
#1174986

So.....what you're saying......is that the installers were great....but did a *** job. I will file your complaint to file 13. You double talk as bad as a politician.

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Review
#840119 Review #840119 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Lowes Bathroom Remodeling Review from Somerville, Tennessee

1.3
Details
I like the other customers contracted a bathroom improvement from Lowe's. The date this project started was in January 2016 and April was the finishing date. Well it is May 2 and my bathroom has mixed matched cabinet doors and fronts despite the fact I payed for custom built cabinets. Shower and tub plumbing is still not complete. Glass shower is not installed and something as simple as painting has not yet been done. I don't know when this project will be finished but to any and everyone who is considering using Lowe's for anything except buying plants and pest control, my advice is do yourself a favor and go somewhere else. Don't fall for the scam that you have 48 months to pay for it because it will be 48 months before they finish the job....if you are lucky.
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Review
#839906 Review #839906 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Order processing issue

Lowes in Dacono, Colorado - He past

1.1
Details
Over the past 5 days from 4/26 through today, 4/30 I have gone to the Lowes store at New Center Point 5 times and have been served by 4 different plumbing "Associates". All I needed was a way to connect a new kitchen faucet to 3/8" PEX and I have done this many times before using Shark *** products. The 4 associates tried to sell me valves I did not need and 3 things instead of 1. Today when I went back for the final time the plumbing associate I saw yesterday saw me and walked away. This is terrible customer service. I have never received such terrible customer service at Home Depot or Ace hardware. This Lowes need to teach their associates the correct way to fix things instead of constantly trying to upsell customers things they do not need.
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2 comments
Anonymous
#1152585

If you know what you needed why did you ask 4 associates for help? It doesn't sound like you bought what they were "trying to sell you." Did you ever stop to think that they may have been right and that if you bought what they were "trying to sell" you that you wouldn't have had to make 5 trips to the store?

I'd walk away from you too if you had waisted my time yesterday by ignoring my advise. I am sure I could find someone else to help that will listen to what I had to say.

rollo2016
#1152235

Go to a local plumbing and heating company. You cannot expect the sales personnel at big box stores to know anything other than how to get in touch with their feelings as they have been taught in today's public schools.

The parts guy in a local plumbing company is required to know what he is selling. Good luck.

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Review
#839175 Review #839175 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service

Lowes Cashier Review

lowes food store at Old OakRidge Rd,Greensboro,NC that young cashier who are not respect to elder people who are handicapped or deaf that no matters what younger cashier try to steal their food stamp EBT card by swap in 2 -4 times of more amounts that is wrong. young cashier supposed to be respectful and courtly to elder people in next time.
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Review
#839009 Review #839009 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes in Saint Paul, Minnesota - Fool me once, shame on you. . .fool me twice, shame on me!

3.4
Details
I should have followed that old adage in purchasing from Lowes. In the first experience, I purchased a refrigerator to be delivered. The guys who showed up with it were not strong enough to carry it up our stairs. My husband happened to come home as they struggled and had to assist them with the delivery. The walls and stairs were scratched while doing so. This past winter I purchased a new Whirlpool water softener. It was delivered, installed and old softener removed. The technician asked me if I would like to use the remaining water softener salt from the old unit. I said yes. He added that to the new unit, which was a somewhat smaller unit. In checking the salt level a couple months later, it was at the very top. I called Whirlpool to ask about this. They told me the old salt should never have been used and that the softener should only be filled 1/3 of the way up otherwise it will harden - which it did. They told me to fix that by adding hot water daily and recharging after that to make the salt loosen. I called Lowes thinking they would want to know that this was not done properly by the installer. The blame was shifted to the local manufacturer/installer. He said they should not have done that but why didn't I just scoop out all the loose salt and throw it away? I'm wondering why I would have to do anything to fix an improperly installed appliance! The Lowe's rep also wanted to blame me because I admitted the tech had asked me if I wanted to reuse the salt and I said yes. This causes what they call "bridging" (or salt hardening) and apparently I was supposed to know that so it was my fault for saying go ahead and use the old salt? His only response was that he would file a report and send to the installer and have them contact me. Because - it wasn't Lowes's problem. . . .hmm. . . my credit card says I purchased it from them!
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Review
#837935 Review #837935 is a subjective opinion of poster.
Service
Lowes Water Softener Installation
Pros
  • Product was fine
Cons
  • Installation department
  • Improper installation
Reason of review
Poor customer service
Preferred solution
I am unhappy with how the installation dept responded to my report. I wasn't asking for anything. I just thought they would want to know that an installation was not incorrectly. Lowe's didn't want any part of the blame.

Lowes Flooring Department Review from Houston, Texas

1.7
Details
We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store
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Review
#837029 Review #837029 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Poor customer service

Door Review

oreded a speacial out swing door. seal arent correct, doors dont align, plus others items. took 2.5 weeks to get a rep out. its now 2.5 weeks and no answer about a faulty door. oh. they said 1 week.
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Review
#836681 Review #836681 is a subjective opinion of poster.
Product
Door
Reason of review
Damaged or defective

Lowes contracts Thieves

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their investigation and find your refrigerator." This is just unbelievable! I will never use their services again!!! Lowes hires AND allows criminals to work in your home!
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Review
#836308 Review #836308 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Monroe, New York - IS THERE ANYBODY HERE TO HELP ME ?

Lowes (and Home Depot) never seem to have anybody in the departments to help you.You stand around a department waiting then an associate says ill get you someone and you continue to wait wait wait. Also, Lowes in Chester NY use a very poor shipping company.It took 5 weeks my flooring order to come in and the shipping company said t 1) we will only keep your order foe 2 weeks, after that you have to pay storage fees & we need 48 hours notice for a change of delivery date. At least they make it cohesive to match up w the poor customer service in their stores.
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Review
#836165 Review #836165 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service