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Lowes Appliances

I recently bought a new refrigerator at Lowes and they promised to deliver it within a week . They initially told me it would be delivered from 1-3 which didnt happen ... As soon as they got here the delivery guys did not install the refrigerator and since they had promised to deliver it from 1-3 and were late I was not at home, I was at work. A $1600+ refrigerator that doesnt work is useless. I called the service department and told them what happened and they told me that I would get a call back from them in 24 hours. That was their final response after being on hold all morning and part of the afternoon. from 9-3. I never received a call from them and I finally had to reach out to them again and they finally scheduled me to get service. In less than 24 hours I got a call saying that they had to cancel my service appointment because they technician had a bad back and couldnt come out to see me.... (like if he was the only technician that was employed) I rescheduled and they told me that they have to get it approved through the company to see if that was going to work for them.. i thought this was about getting someone out here to make sure the customer is satisfied with our appliance.. apparently not... They also told me that I had to pay for any repairs that had to be done on this refrigerator even though when I received it, it wasnt working ( ***).....long story short.... I have a month to return this refrigerator and by the looks of it the are going to keep stalling the service until i no longer have the 30 day money back guarantee... *** LOWES
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1 comment
Anonymous
#1177871

I never understood why people order and pay for things, and then on delivery day want to act like they have plans that will save human kind and ***...come on..take a whole day off and figure stuff out if it's that important

Review
#866747 Review #866747 is a subjective opinion of poster.
Service
Lowes Refrigerator Installation
Reason of review
All Of the Above!!!!
Loss
$1600
Preferred solution
Deliver product or service ordered
Tags
  • South Tryon

Lowes Bath Remodel - Never Again

Average size bath remodel - should be fairly simple. Nope - Nothing short of a fiasco and a nightmare. You're fed a bill of goods about how Lowe's stands behind their products and customers. They really do not. They are trained to say "I fully understand how you feel" and "I apologize for any inconvenience". But if they never cure the problems, these are empty words spoken by robots. They trip over themselves trying to manage a project. Their subcontractors have no time management skills; supposed General Contractor, no where to be found. No oversight at project. Problems arise that they refuse to address in an email. If it's not in writing - it doesn't have to happen. Bullied into rushing to finish the job, rather than fixing the mistakes they caused. It is just plain awful the way these people conduct themselves. Do yourself a favor - so a lot of research, find a professional contractor, and steer clear of these very unprofessional and disingenuous people.
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1 comment
Anonymous
#1494883

The same happened to me!

Review
#865368 Review #865368 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service

Lowes review in Orange City, Florida: Won't install

Lowe's refuses to install a particular flooring in my home. I asked if they had an installer I could call. "Sorry against policy". Feel like they just left me hanging. Called Home Depot. No problem. Guess who I'm buying my flooring from. I don't understand why Lowe's has a policy that prohibits customers' from participating in promotional. Have to hit a hundred words but I've written everything pertinent. I hope this passes muster...word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word.
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1 comment
Anonymous
#1177876

Too bad you did not use more of those words to go into detail but WHT you are trying to describe. Just because you know and went through it, doesn't mean random peons like myself understand most of it..what's promotional? ?

Review
#864848 Review #864848 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Order processing issue

Lowes Countertop Installation Review

I recently had my countertops replaced by Lowes, Biggest mistake of my life. The man didnt measure correctly so a couple of hour job turned into a month. They rescheduled atleast 4/5 times. Its finally finished amd still not right, drawers wont open, cabinets are falling apart. This is a mess.
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Review
#863653 Review #863653 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality

Lowes Customer Care Review

2.8
Details
At the north may Lowes okc. Thrre wonem working paint counter. No one acknowledeg you are present and waiting. Really good at ignoring customers. lowes should train better on customer service.
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Review
#863404 Review #863404 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Toronto, Ontario: Product not in stock.

Place an order for Grill and gas tank. Received only the tank and after 3 days later call for order status. and found item is not in stock. Why would system online display items are in stock but its incorrect. I had many other deal at the time when i picked this for an order . Now missed all great deal with lowe's and other stores. I was told by the store manager when we place an order we have to take this kind of risk, nothing they can do about this. Wish they would have compensate my lost and offer some other Grill with reasonable cost. horrible service, Retail store don't want to be accountable for online mistake.
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Review
#862800 Review #862800 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Problem with delivery
Loss
$170
Preferred solution
Price reduction

Lowes Customer Care Review

5.0
Details
I got some amazing help at Hopkinsville, KY location. Mike was his name . He was super helpful with gathering and loading the wood I needed considering I had my baby with me . It was greatly appreciated .
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Review
#861444 Review #861444 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in West Babylon, New York: Worst customer service I have ever had to deal with,Never received order

1.0
Details
Ordered a back yard wicker set and was sent an email telling me it was to be delivered on Saturday 6/4/16 and then got a call the day before to confirm stayed home all day and did not receive order ,spent hours on phone with customer care then trucking company who blames the store and store blames delivery company then store has no idea what to do then customer care is also unable to help and we still have no idea where or when we will get our set.the customer service at lowes is the worst,they have no people skills.
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Review
#860078 Review #860078 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • Customer service was the worst
  • Indifference to complaint
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Husquvarna 42 Inch Lawn Tractor Review

1.0
Details
Just recieved my tractor at 10:00 at night thanks lowes!!!
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Review
#860069 Review #860069 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes Delivery Service Review from Wallingford, Connecticut

1.0
Details
I ordered a lawn tractor on Monday May 30th, 2016 and had a scheduled delivery date for the following Saturday. Its now nearing 9:00 p.m. and my scheduled delivery time was between 2-4 p.m and still haven't received the tractor. With no phone call at all i had to track down the company myself whi delivers for lowes and see when they're coming! Without a doubt this is the most unprofessional company ive ever dealt with in my life im completely dissatisfied with they're delivery crew and they need to do something about it immediately! Sincerely pissed off customer Thomas Pelletier.
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Review
#860045 Review #860045 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue