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Lowes in Saint Paul, Minnesota - Fool me once, shame on you. . .fool me twice, shame on me!

3.4
Details
I should have followed that old adage in purchasing from Lowes. In the first experience, I purchased a refrigerator to be delivered. The guys who showed up with it were not strong enough to carry it up our stairs. My husband happened to come home as they struggled and had to assist them with the delivery. The walls and stairs were scratched while doing so. This past winter I purchased a new Whirlpool water softener. It was delivered, installed and old softener removed. The technician asked me if I would like to use the remaining water softener salt from the old unit. I said yes. He added that to the new unit, which was a somewhat smaller unit. In checking the salt level a couple months later, it was at the very top. I called Whirlpool to ask about this. They told me the old salt should never have been used and that the softener should only be filled 1/3 of the way up otherwise it will harden - which it did. They told me to fix that by adding hot water daily and recharging after that to make the salt loosen. I called Lowes thinking they would want to know that this was not done properly by the installer. The blame was shifted to the local manufacturer/installer. He said they should not have done that but why didn't I just scoop out all the loose salt and throw it away? I'm wondering why I would have to do anything to fix an improperly installed appliance! The Lowe's rep also wanted to blame me because I admitted the tech had asked me if I wanted to reuse the salt and I said yes. This causes what they call "bridging" (or salt hardening) and apparently I was supposed to know that so it was my fault for saying go ahead and use the old salt? His only response was that he would file a report and send to the installer and have them contact me. Because - it wasn't Lowes's problem. . . .hmm. . . my credit card says I purchased it from them!
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Review
#837935 Review #837935 is a subjective opinion of poster.
Service
Lowes Water Softener Installation
Pros
  • Product was fine
Cons
  • Installation department
  • Improper installation
Reason of review
Poor customer service
Preferred solution
I am unhappy with how the installation dept responded to my report. I wasn't asking for anything. I just thought they would want to know that an installation was not incorrectly. Lowe's didn't want any part of the blame.

Lowes Flooring Department Review from Houston, Texas

1.7
Details
We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store
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Review
#837029 Review #837029 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Poor customer service

Door Review

oreded a speacial out swing door. seal arent correct, doors dont align, plus others items. took 2.5 weeks to get a rep out. its now 2.5 weeks and no answer about a faulty door. oh. they said 1 week.
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Review
#836681 Review #836681 is a subjective opinion of poster.
Product
Door
Reason of review
Damaged or defective

Lowes contracts Thieves

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their investigation and find your refrigerator." This is just unbelievable! I will never use their services again!!! Lowes hires AND allows criminals to work in your home!
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Review
#836308 Review #836308 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Monroe, New York - IS THERE ANYBODY HERE TO HELP ME ?

Lowes (and Home Depot) never seem to have anybody in the departments to help you.You stand around a department waiting then an associate says ill get you someone and you continue to wait wait wait. Also, Lowes in Chester NY use a very poor shipping company.It took 5 weeks my flooring order to come in and the shipping company said t 1) we will only keep your order foe 2 weeks, after that you have to pay storage fees & we need 48 hours notice for a change of delivery date. At least they make it cohesive to match up w the poor customer service in their stores.
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Review
#836165 Review #836165 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Yuma, Arizona - Water Heater

3.4
Details
Bad, I did not buy this heater myself my neighbor did and installed it for us (my husband and I), the heater has also been a headache. It could keep the water heated and would turn off and I had to go and light the pilot over and over my neighbor would come and check the wiring and could find anything wrong, I finally went to Lowe's because It is a Whirlpool and asked the salesman what would be wrong with this heater since it was about 2 years old. He mentioned the thermocouples. I bought one and maybe this will help. I am tired of lighting this sucker everytime I take a long bath or shower.
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1 comment
rollo2016
#1149354

You didn't mention the brand. Ordinarily, you should contact the manufacturer when under warranty.

Is it? Check your paperwork and see what the time frame is for warranty work.

This is why it is a good idea to buy a water heater from a local plumbing company---not a big box store. Good luck, but check the warranty as the time period is different for different parts of it.

Review
#835520 Review #835520 is a subjective opinion of poster.
Product
Whirlpool Water Heater
Pros
  • That i did get the discount
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • baseboard heaters

Lowes Customer Care Review from Philadelphia, Pennsylvania

I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience. I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking lot and find one. The cashier in the garden center was not friendly and was not open to my suggestion that someone bring some carts in from the parking lot for people to use. Aaron Drellich, store manager, this is an issue you should address.
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1 comment
Anonymous
#1151195

How many carts did you walk by in the parking lot that you could have grabbed knowing you would need one, and possibly there might not be one available in the store?

Review
#835095 Review #835095 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Apollo Beach, Florida - Patio table and chairs

2.6
Details
Lowes - Patio table and chairs
Customer service was appalling. Tried to buy merchandise from two different stores. One had no table so I called another store and asked if the table they had in stock could be sent to store closer to my home. I was told other store would have to pick it up. Called first store again and was told they couldn't do that. Then I was told they did not have the chairs I needed even though I was originally told they did. Told to order on line, so I did. I received one defective chair. Will attempt to get that resolved. Wish me luck.
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2 comments
dianergriffith50
#1149361

Replace chair asap. Thank you

dianergriffith50
#1148921

Defective chair has bent rear leg

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Review
#834994 Review #834994 is a subjective opinion of poster.
Product
Garden Treasures Classics Cascade Creek Patio Chair
Pros
  • Would rate zero stars if i could
Cons
  • Terrible customer service
  • Staff incompetent
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Deliver product or service ordered

Lowes in Union, New Jersey - Worst customer service

This store is the worst! I will never spend another dollar in this store. I was kept waiting for more than 15 minutes to get help with 11 40lb bags of top soil (lifting onto cart and loaded into car). Had to ask for a manager before someone finally shows up. He puts the bags on the cart and leaves!!! I again ask for a manager and after another 15 minutes and no one showing up I left with my money in my pocket and will never return! This DIY girl will go out of her way to go to the Home Depot from now on!!!
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2 comments
Anonymous
#1281306

I spend two minutes looking for someone to assist me, and after I found him, another two minutes waiting until he fifinished socializing with his friend. It was about 9:20 am. Not too many people in this store at this time but they are just terrible with people

Anonymous
#1149679

Can't be too much of a "DIY girl" if you need people to carry a small your bags of soil !!

Do you think perhaps people may have been helping others ?

Must everything stop just to help you?

I've noticed that a lot of people like this DIY lady here think that everyone should drop everything they are doing to help them .....I feel bad for her husband.

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Review
#834724 Review #834724 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Harrisburg, Pennsylvania - LOUSY customer service

1.0
Details
Yesterday, I placed an online order for two packages of grommets totaling $2.34. I did so because Lowes online ordering and pickup is supposed to save me time. I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15 minutes I asked her to alternate between the two lines. She ignored me, did not even acknowledge that I had spoken. I asked her again several times, and each time it was if I had not even spoken. After I had been waiting at least 30 minutes, Donna showed up and punched in. She then proceeded to help a customer who TOLD HER that he had already been helped, despite my objections. It yet took another associate showing up after I had been waiting aver 40 minutes to get me these grommets! I took down the telephone number of the store manager as I left and called in, getting the service desk. They supposedly transferred me to Stephen, the manager, but I suspect it was not really him, Whoever I spoke with said that this was "unacceptable" and that he would talk to the two people I mentioned, but he did not want me coming back in to the store from the parking area from where I was calling when he did so. I am infuriated with the entire experience, and will most likely be taking my future business to Home depot. Although this purchase was small, I am the owner of an old home with an acre of property, and I have done a *lot* of business with Lowes in the past.
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3 comments
Jumpa
#1149721

Most all grommets are right down in Hardware section... it would have taken you 4 minutes to walk down and get them.

Unless you are too "lazy"& I do believe that's the case here not to save time

It's a new trend by millennials to walk in the store sit down at customer service bench and do all their shopping online, "on their ***" It is not about saving time it's about being too darn lazy to walk around the store!!!

,

They then get upset if the stuff isn't brought up to the CS desk immediately or within 15 minutes

Sorry but most sales associates are busy helping the non-lazy customers actually walking around the store to buy stuff I've seen this many times so when they send down an internet order I do not fill it until all my "in store" customers are all set.

Anonymous
#1148988

Sounds like you would have saved yourself alot of time and trouble over $2.34 if you just got off your lazy ***, grabbed your grommets, went through the check out and went home.

Jumpa
#1149733
@Anonymous

Hoorah, tell it, my brother!!!

Did you read the part where she was upset because she couldn't watch the sales associate get yelled at by the manager what and evil p[erson huh?

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Review
#833118 Review #833118 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Lowes