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Lowes review in Smithfield, North Carolina: Worst refrigerators in the series

I purchased a whirlpool French door bottom freezer may 31,2015. Six months,freezer stopped defrosting and ice build up. Repairman came out and it lasted for a couple of months. Lowes sent a new refrigerator same model and cubic foot, and it did the same. I asked for another model with top freezer and if it craps up,I will be returning for a refund. I think they sold Lowes a bad batch of whirlpool French door refrigerators. The one on loan now has ice at top of freezer door and it is not a French door. What has happened to Whirlpool?
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1 comment
Anonymous
#1167534

Thanks for this feedback. I've purchased a Samsung fridge and have simular issues.

I have gotten no where from customer service reps nor supervisors.

I'm in search of the CEO Mr. Niblock contact information to further my complaints.

Review
#850931 Review #850931 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Lowes appliance dept were terrific to work with

Lowes Customer Care Review from Southport, North Carolina

Poor service. Waited about 30 minutes to talk to someone in Building Projects. Just one guy at the desk where people do all sorts of time consuming special orders. I ran into Allen, a Lowes associate by the glass cutting station and asked him for help. Allen advised he works in the gardening department and did not know how to cut glass. He pointed me back to Building Projects. I told him that there was a line there and I'd already waited 30 minutes. Allen stated, "sorry I can't help you" and walked off. Lowes, the correct answer is, "Let me find someone that can help you." Or at least find someone to help the poor guy by himself at Building Projects.
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1 comment
Anonymous
#1161813

Consumers keep demanding lower prices and about the only way for stores to lower their prices is to lower their cost of doing business. They can't cut the rent, taxes, electrical, heating and cooling costs, etc, etc.

One of the few things they can control is the cost of payroll and to do that they cut staff. Just as you wouldn't expect the employee in the produce department of a grocery store to go back and cut meat for you you shouldn't expect everyone at Lowes to know how to do everything. If you are looking for service a big box store is not the place to be shopping.

Go to a glass shop or Ace Hardware for your glass. Just be prepared to pay a little more foe the service you will get.

Review
#847871 Review #847871 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

A LIAR NAMED KEVIN AT LOWES IN KANSAS CITY

1.2
Details
AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS NOT THERE TO HEAR THE CONVERSATION BETWEEN KEVIN AND I. I WAS GIVEN AN INCORRECT COLOR THAT KEVIN PHONED ME ABOUT AFTER I SIGNED THE CONTRACT, OF WHICH HE WOULD NOT BE USING. HE SAID THERE HAVE BEEN PROBLEMS WITH IT, SO I AGREED VERBALLY TO CHANGE IT. IT HOWEVER WAS INSTALLED ANYWAY & NOW LOWES WILL NOT WORK WITH ME, AS IT WAS NOT IN THE CONTRACT & KEVIN IS NOT COMING FORTH WITH THE TRUTH!!
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1 comment
Anonymous
#1160532

Sounds like you learned a valuable lesson. Unless you have it in writing you don't have a leg to stand on. Anytime you are ordering a product or having work done get the details on a written sales contract.

Review
#847780 Review #847780 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Store knowingly sticking us with a defecive product
  • Poor customer service
  • Lack of communication
Reason of review
Poor customer service
Tags
  • Bad Communiation

Lowes review: Maytag Washing Machine Review from Spartanburg, South Carolina

1.6
Details
I just want to say I hate, hate, hate the Maytag Centennial MCT washer and dryer bought at Lowe's in Spartanburg, SC, several months ago. Thought I would try it out before complaining, but not anymore. People need to know how horrible these machines are. I paid cash for the units and wad told I would love them. Not true. They are poorly designed, and should be taken off the market. First, clothes do not come clean, not enough water to wash a handful of clothes, no place to add softener, I have to wash one load several times and the dryer is beyond words. A small load takes 2 hrs to dry and a heavier load is impossible. My power bill has more than doubled because of this. I have now limited my laundry to once a week. I am recently widowed and cannot afford higher electric bills, nor do I like the way my laundry looks. I know I am stuck with them, but if I could find one like my old set, I would give it away or have it hauled to the dump. I'm really surprised at Maytag for carrying this type product. Their reputation is better than that. Consumers BEWARE! Do not purchase this set--you will be greatly disappointed. A rub-board and clothes line works better. SHAME on Maytag and Lowe's for carrying this product!
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Review
#847323 Review #847323 is a subjective opinion of poster.
Product
Maytag Washing Machine
Cons
  • Product is garbage
  • Hate the set maytag centennial mct
  • Dryer does not dry well
Reason of review
Bad quality

Lowes review in Owensboro, Kentucky: No Saw?

1.0
Details
Went to Lowe's to get two boards. They didn't have but they said we could cut on in two for you. I said "IK". Then the guy said, "But, we don't have a saw. Ours is broke down." I said, "When can you cut the board in half?" The guy said, "You never know. It could be a day or two ir if they have to order parts it could be a month." I said, "Do you have another saw you could use?" His answer, "Nope." I said "Guess I'll have to go to Home Depot." The Lowes guy said, "Be my guest." And here I was thinking they sold lumber and tools. Silly me!
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2 comments
Anonymous
#1179638

Same thing happened to us at Home Depot, same scenario. So we said "but don't you sell saws?" "Doesn't work that way." "Can we buy a saw from you, cut the board, and then return the saw?" (Ok maybe that was sarcastic.).

I just kept complaining and asking for their superior.

I eventually it got to head manager. He found a saw that worked in the back!!

Anonymous
#1161240

If the saw is broken, it's broken. It's not like you are paying for the service of having a board cut.

You're so cheap that you don't have your own saw to cut the board but expect them to have extras sitting around to provide a service that you don't pay for and costs them money (cost of the saw and upkeep as well as labor to cut the board).

It's amazing that consumers don't appreciate the things retail stores do for them. I'm sure they won't miss a customer as ungrateful as you.

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Review
#847247 Review #847247 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Building supply store with no saw
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution

Lowes review in Colorado: "Customer Service"? Are they kidding?

1.9
Details
I spent more than an hour, a dozen phone calls, and talked to a couple of very dumb girls, trying to reach someone in "customer service" with a clue. I can't count how many times I was put on terminal hold, disconnected, sent to a line that only rang and rang and rang. I was told by one of the *** girls that Lowe's doesn't have more than one refrigerator and it is backordered, another *** girl said there's nothing she can do to refund an order because of some *** internal reason that is of no concern to me. I will never spend one more penny with Lowes.
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2 comments
Anonymous
#1157664

I in no way believe this even happened, sounds just like customer expecting something for nothing...

Anonymous
#1157603

Here's another clueless person that thinks retail stores run into the back room and build products when they order them. If they don't have any more and can't get more from the manufacturer in a reasonable time or the product is no longer made most reasonable people would want a refund so they can buy something else. I expect most stores would be happy to have a person with your attitude shop elsewhere.

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Review
#845915 Review #845915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Lowes review in Manchester Township, New Jersey: Customer Service Has No Clue!

2.6
Details
I ordered item 50186, sheet metal online. I questioned the gauge (thickness) of the sheet and was told is was 22 gauge and the order would be ready for pick soon and just to get there before 10PM as that is when the store closes. I got to the store at 9:10PM and found that they close at 9PM and even though the MAY be ready for pick up, I can't as the store is closed. I also found that the sheet was not 22 gauge, but much thinner 30 gauge. Needless to say, I was so annoyed with all the incorrect information from Lowes that the next day I went to HD to get the sheet.
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Review
#845756 Review #845756 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Sheet Metal

I like to tell you about someone that works at Lowes in Millville, N.J.

I like to tell you about someone that works at Lowe's in Millville , N.J. 08332. We went in to Lowe's and didn't know anything about building a deck. So I went up to a worker in ProSerices. I got this lady name Michelle Simpkins and thank god for her. I have never meet a nicer person then Michelle. She explained everything so professional & very nice !!! If it wasn't for Michelle we would of never bought the material there to make the deck. MICHELLE IS THE BEST !!!!!! We spent about 6,000.00 dollars. We are also so happy with everything that had to be order and came in very fast. Again thanks to Michelle
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Review
#845151 Review #845151 is a subjective opinion of poster.
Service
Lowes Sales Representative
Pros
  • I sent in the report
Reason of review
Fast order processing

Lowes Customer Care Review from West Valley, Washington

Handicapped and waited for wheelchair for more than 1 hr. My husband and I went to Lowe's off of Glenn Allen highway next to the VA in anchorage on Friday 6, May 2016 about 4 pm. We were looking to buy a wood heater and some garden supplies. No electric or manual w/c were available. My husband sat on a lawn chair for over a hr. We decided to leave. At our vehicle one of the customer service men was retrieving an electric w/c. My husband requested the use of the chair. The employee refused stating a customer onside is waiting for this chair. My husband stated I have been inside and waiting along time. The employee refused still. Everybody seemed to busy to help. We have been customers of lowes for a long time and until we get a w/c lift installed in our vehicle we need to depend on the chairs in the store. Sorry for the long story but we feel disappointed. AL & Earline Alinsunurin ph# 1601-513-1701
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1 comment
Anonymous
#1157606

Perhaps if you had requested a chair rather than sitting on a lawn chair for an hour they may have found one for you as well. It only makes sense that they would give it to the first person that requested it. Get the lift installed in your vehicle and you won't have to depend on store to provide a chair for you.

Review
#844897 Review #844897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes does not like personal checks

2.5
Details
Went to Lowes and bought a new lawn tractor for 2,600 dollars. Paid with personal check with my old address in NY. No problem even though I now lived in KY. One week later went to Lowes and bought new sink and faucet for 600 dollars. Wrote a personal check from KY bank and it was denied. I called Certegy and the *** there said there probably was nothing wrong with the check but I fit a profile that made it likely that my check would bounce. I am a 69 yr old man who has never bounced a check in my life. *** said he would make my account a VIP account and this should take care of the problem. Said to wait 15 mins and try again. Did so and check still was not accepted. Have been a loyal customer of Lowes for over 25 yrs but will not shop there anymore. By the way, Home Depot and Best Buy as well as many other big corps are using these check verifying companies. Do our country a favor and buy your stuff at a small local business and stay away from these big corps. They don't care about us so we should not care about them.
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4 comments
Anonymous
#1157613

Seriously. Why are insisting on writing checks in this day and age when you can simply pay by debit card and the money will come right out of your checking account? Sounds to me like you may have been up to some kind of scam and they stopped you in your tracks!

Anonymous
#1157608

Checks are just a piece of worthless paper until you bank pays it. Stores take a risk that the bank won't pay a check for any number of reasons including you don't have the cash to cover it in your bank.

On the other hand if you pay with a credit card or debit card they are pretty well assured of prompt payment.

Even though you are 69, by posting on the internet you demonstrate you are able to understand modern technology. Get with it and get a credit or debit card to make purchases.

Anonymous
#1155766

I for one am stunned a 69 year old man doesn't trust these BIG EVIL corporations and their fancy computers.

Anonymous
#1155349

Better yet, enter the 21st century and use a credit card, then pay it off at the end of the month. That gives you extra consumer protection by law. You should consider it.

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Review
#843279 Review #843279 is a subjective opinion of poster.
Reason of review
personal check denied
Preferred solution
Let the company propose a solution