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NEVER ORDER FROM Springfield MA,LOWES

1.0
Details
Im doing my bathroom renovation and ordered on 24 March 2016 from Lowes the following items, shower base, shower doors and shower head. The expected arrival of the items are on April 08, I received message on April 04 that shower base is available. I went to Springfield Lowes but they cant find the shower base, As per Assistant Store Manager the item is sold to somebody. He reorder the shower tub and he convince us to order more items from their store. We ordered Jacuzzi whirpool bath tub and inline heaters with expected date of 16 April 2016. Received bath tub and inline heater last 14 April but not the shower base and shower door. Today 18 Apr l received a call from Lowes that items are available, but when we went to Lowes the shower base still not available. Never order from lowes!!!!
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Review
#832146 Review #832146 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in Saint Louis, Missouri - Wont take my money

I spent the afternoon placing an order online for delivery. It was mostly a new garage door and a little lumber I would need for that. Got to the point where I put my CC# in, and this red message tells me to contact customer service. I don't know why. I call them with the order still on the screen and the young lady makes me read all the item numbers in the list to her. We get to the point where I'm ready to give her my CC# again (this is taking all day) and she says they have to connect me to a store. Fifteen minutes on hold, then they hung up. She calls me back and apologizes for the hassle, tries to connect me again and they don't pick up again. WHAT THE **** DOES IT TAKE to place an order there? How many hours am I expected to spend trying to do this simple thing?? They say the DMV and the post office are nightmares, but I always find it's service like this that is the biggest time waster in my life.
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Review
#832034 Review #832034 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Salisbury, North Carolina - Tried to return a gift i got.

2.6
Details
I recently received a under ground fence for my three dogs since we were moving and had to way to contain our dogs. After talking to many people that said the fences didn't work that great i decided to take it back and just exchange for a 10 x 10 kennel. When i took it back the lady said that she couldn't take it back without a receipt because it was a high priced item. I explained to her that i got as a gift and did not have the receipt. She then said that i better call whoever gave it to me and get the receipt. I ask her what made this item a (high dollar item) and she couldn't tell me just kept saying i needed the receipt. I ask her if there were certain items that have to have a receipt did the cashiers remind customers of this? She said it wasn't Lowe's job to tell all the customers and they should have ask!! about the return policy....I kept trying to get an answer on what made this item special that i had to have a receipt only to get know where. Then a lady manager butted in and told me that they (not Lowe's) have the right to decide if they need a receipt ?? I have never been treated like this before at Lowe's and can assure it want happen again !!. I thought managers were suppose to help with the issue in this case she just made it worse. Poor Training and poor leadership leads to this. Oh and the problem with hiring individuals that shouldn't be in customer service!!
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5 comments
Anonymous
#1149727

Most stores have policies like this especially with high priced items. Why throw a temper tantrum, it won't get you anywhere. Not only that people find it funny when an adult throws a temper tantrum like some four year old when they don't get what they want.

Anonymous
#1637608
@Anonymous

i have a better idea, be slaves to corporations and accept whatever *** they do... I hope youre not part of a union at work, because they "throw temper tantrums" too.

I hope youre not "pro police" becuase they throw "temper tantrums" when they dont get their way too. I hope you dont vote, because the political leaders throw temper tantrums too.

You see, in this country, we actually THINK. sorry...

Jumpa
#1149711

That is not Lowes policy if you asked for a manager he/she would have returned it ...especially for a store credit but not for cash without a receipt. At my store I've seen them return stuff we do not even sell, Home depot items

Anonymous
#1147641

First, you need to understand that retail stores are under no obligation to take anything back once it is sold. You were trying to return a high priced high theft item.

If in fact it was purchased, rather than stolen, someone should have a receipt.

Once you have the receipt, if there is one, return the fence. If you can't get a receipt don't expect them to give you a refund for a product that wasn't paid for.

Anonymous
#1146681

You have to be able to provide proof of purchase to any retailer on any item regardless of how expensive it is to get a refund or exchange. That is the law.

This is to protect retailers from people that steal items and try to return them for cash or exchange for something that was too big to sneak out under there coat. Thousands of people try this scam everyday.

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Review
#831745 Review #831745 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Help from employees
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Lowes in Salisbury, North Carolina - Never call to tell you special orders are in.

2.9
Details
I have been building a house and using Lowe's of Salisbury NC as my supply store. I have special ordered 3 times during this process and told by them that i would receive a phone call when it comes in. The last item i ordered was custom blinds. The lady told me if i haven't heard from Lowe's in 14 days to call the store. After 14 days i went to the store to be told it was going to be another week? I went in Saturday and asked a lady to look up my order and see if it had changed again She looked it up and told me it was in. After getting the packages home i found a label from receiving saying the blinds had been there for 8 days while the store kept telling me different. I am done with this store and hope that anyone in the Salisbury area sees this review and goes to another store to do the ordering. The other two times i went in the store to find the stock on the shelves with no calls to tell me...This store has terrible reviews all over the internet and i wish i would have looked at them before all this started !!
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Review
#831737 Review #831737 is a subjective opinion of poster.
Product
Blinds
Reason of review
Order processing issue

Cranston ri lowes employee abuse

2.3
Details
I was in the store today and listened as a head cashier verbally assaulted a garden associate who wanted to come in from outside to get warm for she was outside for multiple hours . this is not the first time I have been in this store and seen and heard an associate swear, yell, and degrade another associate. this really bothered me its hard enough to get any service in this store or to get it without attitude but then to see the one employee who was polite and knowledgeable who helped me with my purchases get chewed out I'm front of me and other customers is ridiculous. I feel management or the lowe's human resource team needs to look into the employees and management at this store.
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1 comment
Anonymous
#1148740

I am thinking this may not be unusual for Lowe's. I work in South Carolina and the summers are miserable. Head cashiers forget , conveniently, that these employees are out in 100 + degrees.

Review
#831103 Review #831103 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
employee behavior
Preferred solution
lowes human resource team investigates the conduct of the managment and staff in their cranston rhode island store.

Lowes Customer Care Review from Caldwell, Idaho

3.3
Details
I shop everyday at Lowes of Monroe, Wa. I deal with the Contractors Desk directly . ***, she has been there for a while now. She is the greatest thing Lowes has ever done by hiring her. *** knows her stuff. SHE IS THE MIST HELPFUL PERSON IN THAT DEPARTMENT. She was with Home Deep Rot for many years running the Contractors Desk and Mill Works. I known her for many many years. She is the best person there and a lot of Contractors feel the same. She is very knowledgeable on products and goes way out of her way to maje sure we the public it taken czre when we need help. It was Lowes best thing in hiring her for the contractors desk. She is the greatest asset to that store. So lowes should mske sure she us taken care of or they could lose a lot of business if she left. KEEP UP THE GREAT WORK ***.... YOU ARE THE BEST THING THAT HAPPENED TO LOWES IN MONROE, WA.
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Review
#828943 Review #828943 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Calgary, Alberta - I guess I will have to stay with Home Depot

1.3
Details
I am a general contractor with Wenzel's Construction, I have two substantial orders for fence/Deck in Auburn Bay. I deceided to try Lowes with the 10% discount. I went in to Lowes 130th applied, the clerk was entering all my information, the manager came over angry saying I had to fill out the long form. I did so about 15 mins later I was turned down for the card. I was told to contact 1-866-855-4432 reference WAAS50. When I tried this # I was told by a credit manager they would not deal with me that they would only deal with the store. They did say I would receive a letter from them on the reasons I was turned down in 30 days. What a complete waste of time. I have three cards Visa, Home Depot and Amex, never missed a payment and am well below my limits. I when I applied to Home depot, I received a card in 10 mins. Again a waste of time. My estimated material for these jobs is in excess of $20,000.00 Contact me at chris.wenzel@shaw.ca
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Review
#828729 Review #828729 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude executive associate
  • Lack of training employees
  • Did not received
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Stevens Point, Wisconsin - Pella Windows And Doors - Pella windows installed - not keeping asian beetles out!!! Frustrated!

Lowes responded with a contractor and their window department manager for an inspection of all the windows(from the inside). They did not look from the frame of the window outside. Right now they are planning to come back in May once the WI weather has warmed up to caulk the windows in channels that they feel the beetles are entering through. My understanding is that some of these channels are meant to be for drainage? I continue to suck up a swarm of beetles each day as the sun warms the east and southern exterior windows..... Am hopeful this will 'help' the problem but will wait and see.
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Review
#828214 Review #828214 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • That staff came out to look at the windows
Reason of review
Poor customer service

Lowes Customer Care Review from Bryson City, North Carolina

I went into Lowes today on W.Stone Dr. Kingsport TN. There was two female employees standing there while another male one was helping a customer. As i was looking for the part i needed, both of the females kept talking to each other and paid me no mind, not even asking if i needed any help. Finally got fed up after a few minutes of searching from isle isle, i began walking out of the plumbing department. Then the two females ask if i needed any help. I tolkd them it was too late and i would buy what i need somewhere else. As I walked past them both of them started laughing. I worked in customer service for many years, this is not good service. Have spent alot of money at this store in past. It will now be a last resort that I buy anything from this store. Also will advise others to do the same.
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1 comment
Anonymous
#1144510

Should have used the Johnson city one

Review
#827262 Review #827262 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review from Glendale, Arizona

1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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2 comments
Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Anonymous
#1142207

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

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Review
#826849 Review #826849 is a subjective opinion of poster.
Service
Lowes Customer Care