Lowes Reviews and Complaints
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Lowes in Lockport, Illinois - Ripped of and harrassed
Update by user Mar 24, 2016
called whirlpool and they said we are under warranty and are now sending a new drawer for free. Thank you Whirlpool.
Lowes was just trying to rip us off by making us pay (twice) for the shelf that they did not deliver. I will buy whirlpool again, but I will not step foot into Lowes.
Original review posted by user Mar 18, 2016I bought a Whirlpool fridge from Lowes. I order to get an additional 5% off they convinced me to get a Lowes card. The bill did not come so I called and they said they sent it but it was not delivered, so we made arrangements to pay online. Anyway, I started getting phone calls from a bill collector. Despite the fact that we resolved the issue with the store and then had to explain it several times to the bill collectors, who said the calls would stop, we continued getting calls three or ore times each day on our home phone and at work. We pleaded them to stop but the calls kept coming. When the fridge arrived, it looked like it was missing a drawer and we asked he delivery guy about it. He said it was not missing a drawer. The drawers could be moved around and so it just looked that way. We believed him until we went to a friend's house who had an identical fridge, but it had the missing drawer. When we called Lowes they said we were out of luck and had to pay 158 dollars for the drawer because it was after 30 days. Despite several calls to Lowes we are stuck with a new fridge without a drawer. Ironically, this is why we purchased a new fridge in the first place, because our old fridge had a broken drawer and we are selling our home. So now we are out 1200 for the fridge and 158 for a drawer if we purchase it. In addition I was embarrassed at work because the phone went off during my lecture, embarrassing me in front of my students when their bill collectors from India called me for at least the 20th time in a matter of two weeks asking for money they had already received.
- Poor installers
Lowes Delivery Service Review
Lowes - Cashier Review from Doylestown, Pennsylvania
Lowes in Vallejo, California - I try really hard to like Lowe's but.....
Lowes - Warranty Review from Mcminnville, Oregon
Update by user Mar 17, 2016
Oh last night the repair service informed me that Lowes has made 3 different files in the system. Wonder why, maybe its because they lack quality customer service training, or maybe it is an explanation of their refusal to replace the product...
Original review posted by user Mar 16, 2016Holy heck, So we bought a Samsung cloths washer about 2 years ago. Literally 45 days after we got it, it was down. We purchased a Lowes extended plan. This machine has been broken every 3 months since the day we bought it. Average time to fix.... 20 days! So I have been without a washer for over 120 days. Has Lowes honored their warranty, nope. We have asked many times to just replace the unit. All we get is the run around. Heck I know the repair guy by name and how he likes his coffee. Even he is shocked by this. Lesson learned, Lowes is unethical, deceiving and not worth my business.
LOWES REJECTED A PRODUCT REVIEW BECAUSE I TOLD THE TRUTH
Lowes in Kearny, New Jersey - Samsung washer liken.
- Lowes extended services
Lowes Installation Review
Lowes in Burlington, Ontario - Boxed lamps inferior products - broken, missing pieces
- Woman who helped me today 3062 t 13 at 031416 144534
Lowes Staff Review
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