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My husband is a combat Vietnam veteran. We were having trouble with the footplate on his wheelchair. Jared came and checked out the footplate and went and found various tools to help secure the footplate. He was wonderful. He went way out of his way to secure the...
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3 comments
Anonymous
#1119565

while the compliment is nice to see you really shouldn't put your phone # on it or email as you're just begging to be harassed.

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Review
#788997 Review #788997 is a subjective opinion of poster.
Reason of review
Good customer service

Think 10X before ordering from Lowes! XPO Delivery service is awfull!

Lowes delivery service is a joke! Never on schedule, poor communication and poor service! Think it over before you purchase from Lowes! The store employees are great but delivery service is th worst I've experienced in my 45 years of life! You have been warned! Why would you want to waist your day waiting for your appliances to arrive and not have them arrive at all? Then to have the delivery service XPO give you excuse after excuse on what went wrong?
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Review
#788306 Review #788306 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Lowe's Manassas

1.0
Details
Noor Khan - Appliances Manager -- is a liar and a cheat. He quotes false prices over the phone to lure people into the store. Do not deal with this store or this employee. I have talked to other patrons of this store and they also agree that Mr. Khan will lie and cheat to customers over the phone simply to get them to come in and then he will change the pricing. He is also horrible at scheduling delivery times and simply doesn't care about the consumer.
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Review
#787259 Review #787259 is a subjective opinion of poster.
Cons
  • Noor khan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.4
Details
First I want to say that im very upset because I buy everything from lowes because of customer serive over home depot. But man they gave me the run around when I showed them I found a price cheaper at home depot. So she checked online and when she found that lowes...
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Review
#785668 Review #785668 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250
Preferred solution
Price reduction
Tags
  • sales person

Lowes in Macon, Georgia - Failure to receive 10% Discount.

Purchased a Ref 26-CU FT SXS REF FFHS2 on Feb 4, 2016. The ref cost $798.00, Did not receive the 10% discount since it was an appliance that qualified for the discount. In my opinion I should have been awarded the 10% and an additional 10% Military Discount. #153878. A nearby city awarded the 10% as well as the 10% Military Discount. I am requesting that an additional 10% be given, thus awarding a credit to me. Thanks for your consideration in this matter. I do await your reply. store # 1016. Transaction # 9698. I can be reached by email: clentonkent@gmail.com, or 478-320-2770. If additional information is needed, please advise. Thanks.
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Review
#784670 Review #784670 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Delivery Service Review from Hemet, California

1.0
Details
Helloo A very upset customer. Treated very badly as a customer who just spent close to 3000.00 on appliances and went back to the store today after delivery Of appliances which were delivered today. As recommendation of delivery employees regarding gas dryer. Two different suggestions.. Today i have no working gas dryer. Thanks lowes. I will not at this time refer your company to anyone... I was disappointed with the way customer service is. If i would have known how lowes treats there customers i would have took my buisness elsewhere. Really was shook up today caught me by surprise i put lowes on a pedistal better than other hardware stores i was wrong. Feel so insecure on my purchase. Ready to pull out of my purchase and go elsewhere. Treated and talked to very badly...im so upset at this time. And employees notice me in the store and also indicated that the individual helping me was at wrong and suggested to,me to contact an upper official regarding the this issue. I will take it up with a higher individual regarding this issue.. sorry im a woman. And not a ding bat. And not a uneducated individual. To conclude my story i believe that this so called supervisor who attended me, Obviously has no education nor experience with customers...and should not be working with customers. If lowes wants to continue to strive to be courteous and helpful to customers so we will always return to purchase merchandise and feel secure about there purchase...
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1 comment
Anonymous
#1107312

That was long winded. We don't care about your feelings.

Just tell us what was happened. You may not think you are uneducated but you sound like it from this post.

Review
#784661 Review #784661 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Installation Review

1.0
Details
Worst experience! Would never use them again to do anything. Been one year and they still can't schedule to redo a tile job that was the worst anyone has seen!!
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Review
#784152 Review #784152 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Installation Review from Havelock, North Carolina

The latest, bought carpet for bedroom. Paid to have old carpet and padding removed. Waited 3 weeks and at 3:00pm the installer cancelled. Called installer office and was told they were booked up for the next day. Made no attempt to do my job that has been paid for for 3 weeks. The earliest they can do the job is the end of next week. I will be as uprised if they show up. Also they put that th e installer was removing the furniture. I did not want to pay for this but none the less they charged me for it anyway. Two years ago I bought a refrigerator from Lowes. I got delivered damaged, the side was dented in. It took another ten days to get the replacement. I highly reccomend to not make big purchases from this company. The lumber is expensive and poor quality. As most of this companies products are over priced.
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Review
#784002 Review #784002 is a subjective opinion of poster.
Reason of review
Poor customer service
If Lowe's is going to offer a Military discount that's great. Why not offer it to all Veterans? I was in the military for 4 years, now I'm out, Therefore I am retired Veteran. I've shopped at Lowe's and Home Depot for years. I use my expired Military ID for the 10%...
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1 comment
Anonymous
#1107554

I used to work there and there was an issue with a cashier not honoring military discounts and our store manager was pissed!! It was told to all employees that we are to honor ALL types of military identification.

If you ever have that issue again ask for a manager. Although this shouldn't be an issue anymore.

THANK YOU FOR SERVING!!!

Review
#783893 Review #783893 is a subjective opinion of poster.
Reason of review
Military Discount
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Veterans Discount
1.0
Details
Kitchen Remodel was a total disaster. The Install took over 3 months to complete because project coordinator was so rude and did not care if installation was done or not. I called management and spoke to everyone it seems at Lowes and they all have the same attitude...
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1 comment
Anonymous
#1106287

I am going through the same thing with Lowes in Framingham mass. Been six months, a total disaster and not done yet.

Review
#783659 Review #783659 is a subjective opinion of poster.
Pros
  • Products offered
Reason of review
Poor customer service