Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes in Tysons, Virginia - Terrible Job
I usually do not write reviews unless something is really worth it, either very good or very bad. We hired Lowe's for a full kitchen renovation in January. It is now March and we are probably shooting for April for a functional kitchen; it's a small 10x10 kitchen. It is outrageous! The plan was 1 month. It is very hard and expensive to live without a kitchen for so long. They messed up from the beginning, the measurements were off and need to reorder cabinets, delayed countertops, unavailable appliances we already paid for, the contractor is way off the schedule, etc. Needless to say, they will not be renovating anything else in my house; and I will never recommend to anyone I know.
Review
Cons
- No acceptance of responsibility
- Lack of communication
Reason of review
Bad quality
Lowes - Whirlpool Washing Machine Review from Carbondale, Illinois
Will never buy anything from Lowes again!! Bought a new whirlpool washer, and extended warranty. Theyve been down here 4 times. The last time they said ot was unrepairable. Now theyre wanting to send another repairman. They're brain dead, and rude. Wont let u explain, talk over u. Cant wash anything but light weight clothes. No jeans, throws, towells, or blankets. Is this right? They've put new springs in it twice and a complete new tub. Never buy from Lowes!!!!! Sandra Holderfield..Dongola, IL...618-697-9835. PISSED!!!!!
Review
Reason of review
Poor customer service
Lowes in Mount Dora, Florida - Dishonored Rebates
I was sold Whirlpool washer/dryer with the commitment from 2 Lowes employees in 2 different stores that I would receive a $250 rebate. I went online and submitted for that rebate. When the rebate arrived it was for $100. I called Lowes and was told "Sorry, I guess the salesman was wrong" Really??? Now I am out $150 because Lowes does not train their employees properly OR their employees just LIE to make a sale. I will NEVER shop at Lowes again. HOME DEPOT HERE WE COME!!!!! NO one offered to let me speak with a manager and no one offered any explanation other than they are not going to be help accountable for anything they say or do. BUYER BEWARE!!!!!!!!!!!!! BUYER BEWARE!!!
Review
Cons
- Being lied to about rebate
Reason of review
Poor customer service
Lowes in Harlingen, Texas - Repair of an Air Conditioner Unit
I am very disappointed with Lowe's on how this matter has yet to be resolved. My unit is still under warranty and stopped working. The company that Lowe's has under contract has yet to repair my AC Unit. It has been over 1 month and they keep telling me that the parts are on back order. I keep talking to Lowe's and the company that they hire to repair their AC Units. I have yet to get back my AC Unit repaired. I will never by a warranty with Lowe's again. I didn't realize that Lowe's did not stand by their warranties that they sell to their customers. I have pleaded for them to get my AC Unit fixed and they are still giving me the round around. I don't know what else to do in this matter. Right now, I am without an AC Unit in my house.
1 comment
Review
Product
Lowes Warranty
Cons
- Lack of timely repair of ac units
- Warranties and repairs
- Terrible customer service
Reason of review
Too long on a repair of anAC Unit
Loss
$600
Preferred solution
Let the company propose a solution
Lowes - Building Products Review from Little Rock, Arkansas
I am a contractor and received a quote for some materials, I returned the next day to purchase and brought the quote with me, the store in Leesville Louisiana which quoted the materials did not actuall give me the pricing quoted and then refused to correct the issue when I tried bringing it to their attention.
1 comment
Review
Reason of review
Poor customer service
Lowes Delivery Service Review
I had a horrendous experience dealing with Lowes customer service and nightmare delivery of 3 essential appliances. The order was 5 days late in my new apartment resulting in financial damages ( $250 worth of food spoiling without fridge being delivered in time ) I would never , never , never recommend anyone to do business with them.
Review
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Samsung Refrigerator Review
I had the pleasure of working with two knowledgable and most helpful people at Lowrs in the refrigerator department thank you Tyreak and the manager I believe his name was Chris
Review
Reason of review
Good customer service
Lowes Website is Terrible and Getting Worse
I am in the process of building cabinets using panel boards. Lowe's has 21 panel boards listed they call appearance boards. They previously called them Stain Kiln-Dried Radiata Pine Panels which was wrong. I use their website to get list of materials needed and also to get a total price. The appearance boards now list the thickness and width but do not list any board lengths. I cannot get a list of needed materials without knowing the length of the boards. They also list items on their site that state it is in stock, but when I go to the store to purchase the item they don't have it. It seems Lowe's website is getting worse. They need to fire their web master and hire someone who knows what they are doing. I am very, very dissatisfied with their website.
Review
Product
Lowes Website
Reason of review
Poor Website
Preferred solution
Update the website with all needed information on the products such as board lengths on the Appearance Boards.
Lowes Work Experience Review from Columbia, South Carolina
I work at Lowes for mor thank twenty years and then was told i made to much money and three people could work ther for what i was paid so they found a way to get met out the door. I am an older person and have not been able to find a job for over two years. I triedto go back to lowes to work and seem to not have what it takes to get back to work for them. The only thing i can seem to find out is that i have been BLACK BALL by management so they dont get my business and anyone i talkto about any home repai i tell them to go to Home Depot they may get help but at least they have choice.
7 comments
Review
Lowes in Ottawa, Ontario - Wrong product
I asked a Lowe's employee for advice regarding adhesive to secure vapour barrier to studs to seal in new insulation. I was given a construction adhesive and told that was the best one for the job. After spending a couple hours securing the vapour barrier I noticed that it wasn't holding very well. I thought that maybe it just needed more time to dry. Nope. It was the wrong product. Because of Lowe's bad advice I wasted an afternoon, ruined a vapour barrier and had to re-purchase the caulking. When I asked the customer service desk about this issue (if the remaining tube of the wrong stuff could be exchanged for the right stuff), he directed me to the aint department. There was no one in the paint department. They paged overhead, waited, waited. Finally someone in the paint department arrived and she 'guessed' that a different kind would be the right one. I'll be shopping at Home Depot from now on. Their advice has always been spot on.
1 comment
Review
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
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What do you expect them to repair it with if the parts are on backorder? That's the problem with so many things being made in China now...it takes time to get parts to fix things.