Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes - Building Products Review from Little Rock, Arkansas
I am a contractor and received a quote for some materials, I returned the next day to purchase and brought the quote with me, the store in Leesville Louisiana which quoted the materials did not actuall give me the pricing quoted and then refused to correct the issue when I tried bringing it to their attention.
1 comment
Review
Reason of review
Poor customer service
Lowes Delivery Service Review
I had a horrendous experience dealing with Lowes customer service and nightmare delivery of 3 essential appliances. The order was 5 days late in my new apartment resulting in financial damages ( $250 worth of food spoiling without fridge being delivered in time ) I would never , never , never recommend anyone to do business with them.
Review
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Samsung Refrigerator Review
I had the pleasure of working with two knowledgable and most helpful people at Lowrs in the refrigerator department thank you Tyreak and the manager I believe his name was Chris
Review
Reason of review
Good customer service
Lowes Website is Terrible and Getting Worse
I am in the process of building cabinets using panel boards. Lowe's has 21 panel boards listed they call appearance boards. They previously called them Stain Kiln-Dried Radiata Pine Panels which was wrong. I use their website to get list of materials needed and also to get a total price. The appearance boards now list the thickness and width but do not list any board lengths. I cannot get a list of needed materials without knowing the length of the boards. They also list items on their site that state it is in stock, but when I go to the store to purchase the item they don't have it. It seems Lowe's website is getting worse. They need to fire their web master and hire someone who knows what they are doing. I am very, very dissatisfied with their website.
Review
Product
Lowes Website
Reason of review
Poor Website
Preferred solution
Update the website with all needed information on the products such as board lengths on the Appearance Boards.
Lowes Work Experience Review from Columbia, South Carolina
I work at Lowes for mor thank twenty years and then was told i made to much money and three people could work ther for what i was paid so they found a way to get met out the door. I am an older person and have not been able to find a job for over two years. I triedto go back to lowes to work and seem to not have what it takes to get back to work for them. The only thing i can seem to find out is that i have been BLACK BALL by management so they dont get my business and anyone i talkto about any home repai i tell them to go to Home Depot they may get help but at least they have choice.
7 comments
Review
Lowes in Ottawa, Ontario - Wrong product
I asked a Lowe's employee for advice regarding adhesive to secure vapour barrier to studs to seal in new insulation. I was given a construction adhesive and told that was the best one for the job. After spending a couple hours securing the vapour barrier I noticed that it wasn't holding very well. I thought that maybe it just needed more time to dry. Nope. It was the wrong product. Because of Lowe's bad advice I wasted an afternoon, ruined a vapour barrier and had to re-purchase the caulking. When I asked the customer service desk about this issue (if the remaining tube of the wrong stuff could be exchanged for the right stuff), he directed me to the aint department. There was no one in the paint department. They paged overhead, waited, waited. Finally someone in the paint department arrived and she 'guessed' that a different kind would be the right one. I'll be shopping at Home Depot from now on. Their advice has always been spot on.
1 comment
Review
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
Lowes in Hilton Head Island, South Carolina - They don't care about you
My washing machine broke down and we bought one from Lowes, Bluffton, SC that they said was "in stock" and scheduled a Monday morning installation. No show at noon and called for nearly an hour with no answer or hangups. Finally got some *** who had a problem with English saying "person at lunch!" Called back about 14:00 and was told that the item was damaged and no delivery today. Wasted a whole day waiting for them when they knew early on there would be no delivery and never had the courtesy to call, Finally called in the evening to say it was re-ordered and would take a week or so! SCREW THEM! Ordered from AJ Madison at lower price and sooner delivery!
Review
Service
Lowes Installation
Cons
- Lies and disrespect
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get your act together!
Lowes in Houston, Texas - Trim you can't buy 3ft you buy 12ft only
was at lowes store on hwy 249 and got gal paint & tape and i wanted a 3ft piece of trim the saleman told me you got to buy the whole 12ft i ask for a manger they told me hes in a meeting ..so talked to man said he floor manger he give me same anwser i would have to buy the whole 12 or 16ft . on the trim it had a sticker a bar code that said $1.49 a ft. so if they cut 3ft off i would pay that price lowes would not lose no money . thats ok just went to home depot got what i wanted . BUT i made a trip to lowes an got paint tape while i was in the store i should have got a refund . kenneth thomas
Review
Reason of review
Poor customer service
Lowes in Birmingham, Alabama - Impossible to speak to a human!!!
I opened a lowes credit account and I never got a card. I called them back in October and they told me that my card would ship Dec 22. Yes, two months after I called! I still haven't gotten my card!. I've tried to call them but it's impossible to speak to a human at lowes customer service or lowes consumer credit. The only time I got through to lowes consumer credit it sounded like the agent put me on mute and then hung up two min later. Having been completely unable to speak to anyone at Lowes consumer credit I tried calling lowes customer service. Held for 15 min and never spoke to a human!
Review
Product
Lowes Credit Card
Reason of review
Poor customer service
Preferred solution
Lowes to improve their customer service and I want my credit card sent to me so I can use it.
Lowes Installation Review
I called lows to to see if they could install a shower door. The lady said that they would call on monday and never did.
Review
Service
Lowes Installation
Reason of review
Poor customer service
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As a contractor, you of all people should be aware that the prices on building materials change frequently. Prices in the building materials industry go up or down based on supply and demand for the material involved.
You received a quote for the price of the material if purchased that day. You state you weren't charged the price on the quote, you don't say if you were charged more or less. My bet is you were charged a little more because you wouldn't complain if the prices had gone down. Do you get bent out of shape when you go to fill your gas tank in the morning only to find the price for gas went up 10 cents a gallon overnight?
No, you just pay the price on the pump. Why are you complaining the price in a store changed from one day to the next?