Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes review in Boise, Idaho: Veterans discount
Why isn't an Idaho drivers license with Veteran on it not accepted at Lowes? A DD-214 is required at the DMV to get the word Veteran on it. A Veteran's discount would be a nice jester for Veteran's. I do a lot of shopping at Lowes they have about everything that i want, The help is very friendly and go out of there way to help you get what you want. I live closer to Home Depot but prefer Lowes to shop at. Please take into consideration a Idaho Drivers License as valid ID for discount. Jerry E-mail: jposcar@live.com
3 comments
Review
Pros
- I liked nate in bathroom fixtures
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Lowes review in Jackson, New Jersey: Cali Bamboo Flooring
I purchased Cali Bamboo Flooring in May 2015. When the installer came, he told me that the moisture level in the floor was to high and that I needed to have the floor sealed. It cost nearly an additional $1000.00 to seal the concrete floor. I had the floor sealed by the installers and they proceeded to install the wood flooring. After 6 months all of the wood boards are cupping and Lowes is refusing to make good for the floors. I would never recommend them for anything as they do not stand by their products.
Review
Reason of review
Bad quality
Lowes review: Norfolk, VA Lowe's Has No Employees it seems
I'm a contractor who's company uses Lowe's as their primary source of purchasing. The Lowes 1065 in Norfolk, VA is the closest and is where we do most of the business. For the past several months, I've noticed that the store almost seems to be run with no one there. This is especially true when it come to being checked out at the registers. On at least 80% of my trips to the location, there is either only one cash register open along with self checkout. And most times the line is ridiculously long at both. Same thing at the customer service desk, one associate working both sides of a desk which at most times i'm in there has 8 or so people in line between both sides. Yet there is six registers that can check out at, and five registers at the customer service desk. I've spoken to several managers at the store; Liz, Brett, Adam, who have stated that it's just a temporary issue because someone called out. But this is an every day occurrence it seems. I've had Adam state, on a recent visit of 03/02/16, that they've hired a bunch of new people that the issue won't happen again. Well guess what, was in there on 03/21/16 and walked into the exact same situation at 3pm. Only self checkout opened and a line going down the aisle. Where are all these "NEW PEOPLE" that were hired?
2 comments
Review
Cons
- False advertising
- Store manager and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Lowes-Brenham, TX Horrible Customer service
The Lowe's store in Brenham, TX has fallen below corporate standards in store presentation and service. In particular the tile department is poorly organized. Displays do not have correct information as to what bin to find the tile on display for purchase. Many lack prices. THis is not this one visit but all visits. Checking out at this LOwes is always unpleasant as the staff does not make eye contact with the customers and talks to co-workers while checking out customer. The check out girl today actually turned her back on me while checking me out so she could carry on conversation with her supervisor and another employee at the "Customer Service" desk about personal subject. She actually handed me the receipt with her back turned. A new "LOW" in service even at this store. Drive to a Houston location if you want to actually purchase anything from Lowe's
1 comment
Review
Pros
- Location
Cons
- Employees
Reason of review
Poor customer service
Tags
About seven years ago we bought enough lumber to build a beautiful staircase down to our dock, used ground contact wood, even though it did not touch the ground. We worked sun up to sun down for weeks. We made sure everything was perfect. It is totally rotten and we...
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3 comments
I built a deck out of this wood about 8 years ago and it has rotted to the point that a visitor put her foot through it. I am replacing it with pressure treated wood form Home Depot.
This is very time consuming as I have to get the paint out of the screws so I can back them out to remove the rotten wood I bought at Lowes.
I will NEVER buy anything at Lowes again. As far as any guarantee, I don't have any receipts from 8 years ago
View more comments
Review
Cons
- Wood quality
Reason of review
Bad quality
Loss
$1200
Tags
Lowes review: Georgia is the best
I bought a tiller at Home Depot and they embarrassed me even with the extended warranty. They kept it 3 months and finally after a big hassle gave me another one. It was not even 6 months old. So I started buying my stuff at Lowes. Man what a difference. I have a lawn trailer with a dry rotted tire. Two days later they called me and said come get your new cart. Cart? Yes sir we are giving you a whole new cart. One phone call. Period. Chris from seasonal and everytime I come in someone asks me if I need help. Home Depot employees see you looking at them and they walk away fast. WTH... Even nicer this year. Don't get stuck with a bad tool at Home Depot. They act like your up to something when you have a problem Geez. Biiig difference..
Review
Reason of review
Good People in Canton Ga.
Tags
Lowes review in North Myrtle Beach, South Carolina: Bathroom shower doors installation
I both a shower door and I'm having the worse time. It's taking to long to have it installed, on time. Bad customer service, I have ever had. They are giving me all kinds of excuses. Would never have them installe anything for me, in the future or would think twice before I would return to the store in North myrtle Beach. I always thought very highly before, but I am changing my opinion. Jose Nieves Joe.nieves@yahoo.com
Review
Service
Lowes Installation
Cons
- Poor service
- Lack of timely repair of ac units
- Poor installation time
Reason of review
Poor customer service
Other Product Review
Never again will we order a large item that requires delivery from Lowes!!
Review
Reason of review
Problem with delivery
Lowes review in Lockport, Illinois: Ripped of and harrassed
Update by user Mar 24, 2016
called whirlpool and they said we are under warranty and are now sending a new drawer for free. Thank you Whirlpool.
Lowes was just trying to rip us off by making us pay (twice) for the shelf that they did not deliver. I will buy whirlpool again, but I will not step foot into Lowes.
Original review posted by user Mar 18, 2016
I bought a Whirlpool fridge from Lowes. I order to get an additional 5% off they convinced me to get a Lowes card. The bill did not come so I called and they said they sent it but it was not delivered, so we made arrangements to pay online. Anyway, I started getting phone calls from a bill collector. Despite the fact that we resolved the issue with the store and then had to explain it several times to the bill collectors, who said the calls would stop, we continued getting calls three or ore times each day on our home phone and at work. We pleaded them to stop but the calls kept coming. When the fridge arrived, it looked like it was missing a drawer and we asked he delivery guy about it. He said it was not missing a drawer. The drawers could be moved around and so it just looked that way. We believed him until we went to a friend's house who had an identical fridge, but it had the missing drawer. When we called Lowes they said we were out of luck and had to pay 158 dollars for the drawer because it was after 30 days. Despite several calls to Lowes we are stuck with a new fridge without a drawer. Ironically, this is why we purchased a new fridge in the first place, because our old fridge had a broken drawer and we are selling our home. So now we are out 1200 for the fridge and 158 for a drawer if we purchase it. In addition I was embarrassed at work because the phone went off during my lecture, embarrassing me in front of my students when their bill collectors from India called me for at least the 20th time in a matter of two weeks asking for money they had already received.
4 comments
Review
Cons
- Poor installers
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Deliver product or service ordered
Tags
Lowes Delivery Service Review
I bought a refrigerator on 12-15-15 it was delivered on 12-23-15. The delivery personnel could no get the ice maker to work and told us they would take care of it. Two weeks later I called back and they said service tech was coming to fix it then 2 weeks later I call back and they have ordered me a new refrig now here it is March 17 2016 and still nothing!!!!!
Review
Service
Lowes Delivery Service
Reason of review
Problem with delivery
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Military Discount...The policy is crystal clear....Veteran's get the discount x3 per year just like most other businesses that offer discounted meals or free meals, ect for vets....your dd214 or veteran on your drivers license will not allow you to shop tax free on the bx/px in order to shop there you need a valid retired id or active duty id (not expired) Lowes is just matching what the bx/px offer..... Your VA card unless it says Service Connected, you are not entitled to a military discount!!!
Health Care enrollee or VA employee does not get a discount
Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, retired veterans or VA recipients.
To qualify for the Everyday 10% Military Discount, you must:
Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card.
Or:
Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only.
The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount.
Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old This can be confirmed on Lowes website stop harassing employees if you don't the policy DON'T ASK
I am a veteran, my brother is a veteran and our Dad fought in the Battle of the bulge in World War II. NONE of us feel we are owed free stuff or discounts from anyone.
Especially now days when we have all volunteers in the service.
You joined of your own free will and you get a pay check.
It's fine if a company wants to give you stuff but they sure don't owe it to you.
Thank you and your family for their service. It's great to see vets that don't feel everyone owes them for their service.