Lowes Reviews and Complaints
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43
ISSUES RESOLVED
4.6K
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.2M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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3 comments
I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which is now pushing me off to another company. I had to go threw my home owners insurance and now have to pay my...
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Author
Meredithlindberg
Location
New York, New York
Service
Reason of review
Bad quality
0 comments
Lowes in Woodbridge, Virginia - Dishwasher Washout
I ordered a dishwasher from Lowes on July 16, 2015. On August 24th I went in to have a professional installer come in and install it. They told me it would up to a week. On the 25th, the water line was still leaking and much worse. I tried to tighten the hose and it burst loose and sprayed water all over me, the kitchen and leaked into the basement. I called Lowes to see if they had someone who could come out that night and they told me it would be a week before someone would come out to handle it and that it wasn't their problem. Now I have a wet kitchen, water leaking into the basement and I have to replace the ceiling in the basement and mop up the water in the kitchen. I have to put out $200.00 for someone to come out to help me and Lowes told me that it would be up to 15 days before they could put the $149.00 back into my account, I would have to go to the store and the money back in cash and go to the bank in order to have the money to cover the amount that I am being charged for the Emergency. I wouldn't tell my worst enemy to use Lowes.
Author
PissedConsumer689220
Location
Woodbridge, Virginia
Cons
- Contractor
- Rip off
Reason of review
Poor customer service
Loss
$388
0 comments
Lowes in Tampa, Florida - Poor Installation and poorcustomer service
I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the job that night so I had to wait another 3 full weeks for them to come back.Another problem arose. chain hardware to pull the blinds up and down falling apart. The installer does not fix it. He says call Lowes back. Here I am 3 months later now waiting for W. Waters Tampa Lowes to put in a repair order.Don't know how many more months I have to wait to have working blinds. I'm ready to call the credit card company to dispute the whole order. Lowes I give a poor service rating. I will think about Home Depot next time I have a big service job.
Author
PissedConsumer688621
Location
Tampa, Florida
Cons
- Will lose a loyal customer for less than forty dollars
- Wrong product delivered
- Dealing with staff
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
0 comments
Entry Door Kick Plates Review
Have spent about $7 grand on my new bathroom now Im having a problem getting the employees in plumbing to make a call to get the kickplate for the 5 ft $2 grand vanity I bouught to complete my bathroom its always I forgot I had customers all day but Im still a lingering customer trying to get my bathroom completed
Author
PissedConsumer688538
Location
Red Hill, South Carolina
Reason of review
Bad quality
0 comments
Lowes Staff Review
Lowes in Batesville ms. Sucks they hire anyone and any body and train them none it seems
Author
PissedConsumer688520
Location
Marion, Mississippi
Reason of review
Bad quality
0 comments
Lowes - Installation Review from Columbine, Colorado
During a remodel my contractor purchased a Jacuzzi tankless water heater. The unit was installed and we tested it for a few minutes at a tine prior to moving into the home and actally using hot water on a routine basis. The unit costantly shut itself off. Various codes would show on unit but it really wasnt convenient to crawl up in the attic to reset it each time it quit. We were then told to switch off the breaker to ut for a few minutes and it woul reset itself. We had a total of 45 SECONDS of water Saturday. When I called Lowes I was given the run around. Ni satusfaction. And no hot water. I had a Rinnai unit for 10 years and was never without water. Im convinced this Jacuzzi is JUNK an Lowes could care less regarding customer service! Joe Spradlin
Author
PissedConsumer688293
Location
Columbine, Colorado
Service
Reason of review
Bad quality
1 comment
The degree of damage to the products that I have purchased cannot be accidental. I suspect employees are actually damaging merchandise on purpose. I have spent thousands of dollars per year at Lowes. You have to check everything before you leave the store because you...
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I had some installers from Lowes to install flooring. When they came to install it, they said I needed to have some work done in some areas of the kitchen and they would do it...
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Author
Dan_2015
Location
Durham, North Carolina
Cons
- Damaged goods
- Bad customer service
- Incompetent staff
Reason of review
Damaged or defective
Loss
$5500
Preferred solution
Deliver product or service ordered
Tags
0 comments
Review about Lowes Appliance Protection Plan from Palos Hills, Illinois
Newer buy from them. I have an extented insurance and still have to live without property working fridge for two months. Give my money back or replace you can't fix, you scams. Will start a claim at better business baur tomorrow hope they can solve this.
Author
PissedConsumer688075
Location
Palos Hills, Illinois
Reason of review
Bad quality
0 comments
Mishawaka Indiana Store, 4:00pm 8/23/15 Plumbing Dept. asked a Lowe's Employee if he worked in this dept., his response ''yes, are you the one who keeps hitting the help button''? No I am not however can you help me once you have satisfied the previous customers...
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Author
PissedConsumer687962
Location
Mishawaka, Indiana
Cons
- Untrained customer service reps
Reason of review
Poor customer service
Preferred solution
Do a better job training your empoyees to better serve their customers!
0 comments
Lowes - Flooring Department Review from Bloomington, Indiana
If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowes. In order to get someone to work on your job you talk to your sales rep at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So...when you have a problem like we did, not enough carpet was delivered. You have to call Lowes who then calls Keller flooring contractors who then contacts the people doing the work. A week later they send someone out to measure the areas not finish and the whole process starts over again. That was our carpet experience...as for the tile... Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience never using Lowes again for flooring.
Author
PissedConsumer687739
Location
Bloomington, Indiana
Service
Reason of review
Bad quality
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