Barbara J Vkq
map-marker Port Saint Lucie, Florida

DON'T BUY ANYTHING TO BE INSTALLED BY LOWES!!!

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LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to be delivered immediately. I spent an entire DAY calling everywhere for this. The refrigerator was ordered and supposed to be delivered TODAY. I spent all morning taking everything out of the refrigerator and freezer. IMPORTANT FACT: The delivery people DO NOT WORK FOR LOWES. The paperwork did not say make sure the door opens from the right....great start, but they did change it. THEN.. ..the water line coming from the wall IS COPPER. Well... they won't TOUCH IT if it's copper. That means..... I have to call a PLUMBER to come and do whatever to the waterline FIRST and then call Lowes to have the delivery people come and finish. UNBELIEVABLE!! Calling Lowes and spoke to the Manager several times and he did NOTHING!! I CALL THAT BAIT AND SWITCH since nothing more than a $12 piece of tubing (which I got) was ever mentioned when I was ordering. Now I have the additional cost of a PLUMBER -- its FRIDAY afternoon now === over and above what Lowes has already been paid! PLUS I have both refrigerators sitting in my kitchen till the plumbing is done since they would not undo the original refrigerator (they don't touch copper, remember). I am so MAD I can't see straight! So my plumber comes later today and detaches the water line from the old refrigerator and attaches the new in less than 10 minutes WITH the tubing I had already purchased from LOWES!! Wow....must be magic, right? I watched my plumber. It's not magic and if I knew what to do I could have done it myself! So...at a charge of $114.30 more I have my new refrigerator running and making ice and the old one sitting here....taking up room. Now I have to call Lowes and make yet ANOTHER appointment for those jerk installers to come out and take the old refrigerator away. I will NEVER buy anything from LOWES ever again! and you shouldn't either. Obviously their customers DO NOT COME FIRST! and THEY COST MORE MONEY BY LIEING!
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Loss:
$114
Cons:
  • Store manager craig kusinger
  • Words alone can not describle the hellish experience we have had
Reason of review:
Problem with delivery

Preferred solution: LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!

1 comment
Guest

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Sean W Tty
map-marker Holmdel Township, New Jersey

Unacceptable service..run around.

Updated by user Nov 03, 2018

I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances.

Original review Nov 02, 2018
Warning Notice! Do not use Lowe’s service for anything at the Holmdel location. You will regret it. They use subcontractors who are not Lowe’s employees and Lowe’s has no control of their own subcontractors. They do not control over there own sales representatives who do not follow through on what they say. I am also investigating the Lowe’s company policy and on home improvement and whether the violation the Home Improvement Practice Regulations below and consumer protection laws. I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances. (See below for details) The requirements of the New Jersey Consumer Fraud Act, N.J.S.A. 56:8-1 et seq. (the “Act”) and the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. (the “Regulations”), place obligations on contractors and protect consumers when it comes to home improvements. Contractors should be aware of these provisions in view of the potential costs of non-compliance, and homeowners should familiarize themselves with these provisions prior to undertaking home improvements. Generally, the Act protects consumers from unconscionable commercial practices such as fraud, misrepresentation, and deception by persons involved in the sale of goods and services, including home improvement contracts. The Act defines contractors as persons engaged in the business of making or selling home improvements, and requires all contractors to be registered with the State of New Jersey. Contractors doing home improvements, defined as all construction work that is not construction of a new residence, are also subject to the home improvement practices regulations. Contractors must comply with the Act and the Regulations, or risk costly litigation and monetary penalties. In many cases, a violation of the Regulations, such as failure to provide a written contract, constitutes a per se violation of the Act and may subject the contractor to triple damages under the Act. The home improvement contract between the seller/contractor and the consumer/homeowner sets forth the rights and obligations of the parties with respect to the home improvements being performed. Pursuant to the Regulations, all home improvement contracts in excess of $500, and all change orders of such contracts, must be in writing and signed by the parties. Failure of the contractor to provide a written contract or change order is automatically a violation of the Act, and the homeowner need not prove that the contractor intended to violate the Act. Under the Regulations, the written contract must clearly and accurately, and in understandable language, set forth the terms and conditions of the contract, including the following: A detailed description of the work to be done and materials to be used. · A start date and an end date. · The total price to be paid by the homeowner, including finance charges. · The legal name and business address of the seller or agent who negotiated the contract for the seller. · A description of any mortgage or security interest to be taken in connection with the sale or financing of the home improvements. · A statement of any guarantee or warranty with regard to products, materials, labor and services made by the contractor.
View full review
Loss:
$100000
Reason of review:
Lowe’s policy and whether the violated Nj law..Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq.

Preferred solution: Let the company propose a solution

7 comments
Guest

Most likely a fake review. The poster doesn’t give us any kind of grievance or damages they suffered.

Not even a basic outline of thier ordeal. Just an accusation with no detail to back it up.

Guest

Lowe's is protected by the contract you signed. The third party contractor who did the work is who is liable for this, not Lowe's.

You can try to sue them if you wish, but it won't hold up in court because they have a signed contract absolving them from damages caused by the third party contractor. If you hire an attorney they will find this out pretty quickly.

Guest

You can file a complaint with the NJ Consumer affairs. If The State looks at your evidence and finds that Lowe’s is non-compliant then they will impose fine on Lowe’s(the Contractor) of which the State receives.

Then perhaps Lowe’s will find it better to settle out of court with you for damages.

If the State finds that Lowe’s is compliant, They will serve as a mediator in resolving the dispute, and if you and Lowe’s can’t agree, then you will have to file a lawsuit against Lowe’s and let the court decide. Since you give no details exactly how Lowe’s has violated the state law, I would have to assume that they are compliant.

Sean W Tty

The notion that the biggest, most prosperous businesses are somehow immune from regulatory oversight is simply ludicrous. These powerful megacorps are just as susceptible to labor violations as their small and mid-sized counterparts.

Guest

Good luck in Court.

Sean W Tty
reply icon Replying to comment of Guest-1591523

No court for me.... New Jersey state law violation. NJState vs Lowe’s

Sean W Tty
reply icon Replying to comment of Sean W Tty

Or hopefully corporate Lowe’s tight up policy to existing New Jersey state law.

View more comments (6)
Timothy H Gze
map-marker Milledgeville, Georgia

Misleading sales in store

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Asked to speaker department manager about prices. His comment to me was cooperate handles prices. If I have a problem with it this why LOWES has lawyers on lawyers for problems like this and walked away
View full review
Reason of review:
Pricing issue
2 comments
Berneda Uff

Misleading install date date. When I paid for install date, sales tep added two weeks to contact.

When I questioned it, she said its just an estimate. I was told install would be 4-8.

Rcvd a call from installers on 4-3 stating earlest they could install was three weeks from 4-3. So, just Know you will not get what you contract and pay for!

Guest

He is correct. Corporate sets the prices.

Most clearance signs will say "up to 50% off". This case could be a signage issue. Which is still through Corporate. I suggest calming down and ask a little more nicely.

Some stores are willing to work with prices. But you have to understand that they are trying to make a profit and getting rid of clearance items at the same time.

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Carroll R Kkg
map-marker Hinesville, Georgia

Simple window shades installation

Absolutely the worst experience ever. Simply window shade installation resulted in having to pickup and finish the install myself. Immediately destroyed my Lowes Card. Will never set foot in this facility again. Was lied to many times over.
View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Price reduction

Joseph M Eol
map-marker Alexandria, Virginia

RUDE Customer Service Representative TRACEY

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1. On September 6, I purchased five fans online: Order #3582**** and Order #35582****. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD). 4.I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up. 5.Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that’s why they were not at the CSD. 6.I asked her to explain how I could have confirmation numbers if I had not made the purchases. 7.Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 8.I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me. 9.Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 10.I asked her what I was supposed to put them in or on. 11.Tracey told me to walk back to the fan department and someone would figure it out. 12.I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans. 13.I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering. 14.I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty. 15.I shared with the store manager all of the above. He apologized for Tracey’s behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions – especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes’ employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them. 16.I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction – while she was supposed to me helping me. 17.I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers – just like I did. 18.My experience with Tracey was rude and lacked all professional decorum.
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Cons:
  • Rude customer service representative tracey
Reason of review:
Poor customer service

Preferred solution: Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!

1 comment
Guest

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Anonymous

2 Bathroom Remodel Disasters

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I had both my guest bath and master bath remodeled by Lowe’s (Port Orchard, WA). While their design team did an amazing job, they use third party vendors to actually do the work, in which you don’t have a choice as to whom they work with. Being Lowe’s, I expected a high caliber contractor with close attention to detail. I had my guest bath done first and it was a new service Lowe’s was offering so when things went wrong, and they attempted to not accomplish my project the way the Lowe’s designer and I had dictated in writing, it became an argument. The contractor said that “people don’t have things installed that way”. Well, I am people and I am asking and paid for it to be installed there. I made them stop work while I called my project manager and had this dealt with. It was a nightmare! A year later, I used them again against my better judgement, to remodel the master bath. I figured with a year for them to get through their growing pains, it would have gone better and with lessons learned we actually sketched how and where everything was going. With this added document, I felt there couldn’t be any problems. Well, I was once again wrong. The contractor must have had some home problems going on because he came in with a very bad attitude and very cranky. This time, not only did they attempt to mount my mirror wrong but their workmanship had seriously decreased from a year ago. I had to go back after they were done and fix a few things. I would highly recommend that if you want to remodel, use Lowe’s design services but then take those plans and find your own contractor because the ones Lowe’s in Port Orchard use are aweful.
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2 comments
Guest

Why not work with your contractor on a design? The contractor will be doing the work and will have actually seen the room they are dealing with. They may have a better idea of what things may actually work in your home than a designer at Lowes will.

Machele Imf

Very good advice about hiring your own contractor. All the big box stores use the cheapest sub contractors they can in order to maximize their profit from your job. The trick, of course is to find a good contractor.

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Sheila L Axp
map-marker Worcester, Massachusetts

Carpeting

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So-purchased so called “life proof” carpet. The install was supposed to be a runner up the stairs, and carpet to the end of the hall. I was assured by the salesman that it was awesome, pet and kid proof carpet. They installed it-incorrectly. But, OMG! they had enough carpet to come and redo the whole thing correctly. So- they planned to install carpet I paid for elsewhere,since the *** who “measured” seemed to measure twice and pay once. Eventually they redid it and still had a lot of carpet to spare. Insult to injury? The carpet is *** The kids and dogs are wrecking it- but, hey, I was stupid enough to believe that Lowe’s gave me good advice. I have had some success with their appliances, but I will never buy flooring from them again.
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Reason of review:
Bad quality
Anonymous

Lowe’s awful customer service

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I places an order on line end of January for a whirlpool washer. Was promised delivery on February 5th that was pushed back to the 7th. Then I got a voice mail from Beech Grove In store manager saying I was still scheduled for delivery on the 7th.i also got an email saying the same Then I got a call from another manager next day saying the delivery had been pushed back again. They were willing to give me a 10% discount on the order if I’d wait so I said ok. Then next day I get a call from a lady saying there would be another delay. She said I can’t give you any more discounts to wait so I canceled the order. The most awful customer service I’ve ever had. I went to Home Depot. Much better service.
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Cons:
  • Awful
  • Customer service
Nancy L Ejq

Was hired for kitchen design

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Was sent to a Lowe’s store in Brewer Maine for training/was hired to work in Augusta Maine was told they would pay for lodging, meals, mileage I used my credit card for the hotel and cash for meals, gas I submitted my expenses several times and with the store manager overseeing this. I did this in September 2018 was never reimbursed
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Anonymous

Not good

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Sunday I went to California md Lowes and the lady at register Darlene was rude snatched the money out my hands tried to ask a question and she was talking to another associate and ordering them to get on a register instead of her helping me I was mad and dusrepected she told someone else to finish ringing me up
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Anonymous
map-marker Evansville, Indiana

11% REBATE SUBMISSION NOT POSSIBLE

WEBSITE FAILS. NOT WORTH THE EFFORT. CAN SHOP ELSEWHERE.
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3 comments
Guest

ditto here - have to keep trying...eventually I got it to go. Very frustrating though

Guest

Update on this issue. I had the same exact issue when submitting via personal PC.

I then got on my phone and filled out the rebate and clicked submit and it immediately processed. This is really a pain in the you know what but give it a try using your phone.

Guest

My husband and I tried to apply for the 11% rebate on Lowes.com Get all the way to Submit and then NOTHING!!!!!!!!! Never have this problem with Menards rebates, so easy!!

Will never run up to Lowes again just to get the 11%, what a rip off!!!! Why can't they make it easier for the consumer.

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Anonymous

Staff not doing their job.

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I went into your store in Henderson NC twice this month. First experience I was trying to buy blower for a heater I brought there. Heater had picture of optional blower. One representative called the associate to area. She was loud and stated, "I been working this area for two weeks and I don't know nothing about a blower. On 1/23/2019 I carried the heater back without opening box. I went directly to customer service and the young lady sitting there playing on her cell phone, without me saying a word directed me to checkout 10 or 11. After being looked at like I was crazy the customer service representative rudely told me to come to the other side of the counter. She than gave me the wrong amount of money back on my account by under $20.00 for the heater and warranty was over $220. I know everyone have problems with people doing their jobs these days because of cell phones, but rudeness should not be allowed in customer service. Thank you
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Cons:
  • Staff rudeness
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Just being in a picture doesn't make it available. I sold garage doors and roll up doors for another company.

They had a picture of a shed on the cover of their brochure for roll up doors. At the base of the shed they showed diamond plate steel covering the base of the shed under the door. I called to see if the sold it or knew where to get it as it would be a great item to offer customers.

After talking to a number of their employees who had no idea of what I was even talking about I gave up on them and found another source. The next time they printed the brochure they used the same picture of the shed but the diamond plate steel had been air brushed off the shed.

Lita K Lii
map-marker Amherst, New Hampshire

Customer Service

To LOWES, If you really want to not only stay in business, but instead make real progress, focus on the customer service and review, because this is the real representation of any company. And who comes in direct contact with the customer? The employee in the bottom... I have been in retail for many, many years, and I have to let you know that you became very lucky having Sylvia as a sales associate in Amherst NH. More particularly I met Sylvia a few years ago when she was working at Home Depot in the painting department. I had to find the right paint to match with the existing one for my kitchen cabinets as I was adding new pieces. I was quite confused, I did not know what to do, and even worse the associates in general try to avoid you. This is not something new to me as it is not so unusual. But what impressed me from the very beginning was Sylvia's prompt demeanor to help me right away. She listened to my concerns, realized immediately what was my problem, offered options, and narrowed them down based on my needs explaining why. She solved my problem by finding the exact match through trial and error very quickly. She was helping me without neglecting other customers or wasting time. Willing to help, good listener with patience, very knowledgable, fast, still active and very kind to all, customers and coworkers, and most importantly all this time without being under any supervision! A week ago I stopped at Lowes in Amherst and to my suprise I ran into Sylvia again. I knew that it was my lucky day. I had not seen her for many years, but I still remembered her. Now she works in the lighting department, however that did not stop her from leading me to the tiles department, introducing me to the person in charge, and still helping me with tile selection. And again she reminded me that any time I need her to not hesitate to visit and reach out for her. Now as a customer and with long retail experience, I feel the need to let you know, that if you REALLY WANT BIG NUMBERS, the bottom employees who REALLY PRODUCE, DESERVE ALL THE REAL ATTENTION and SUPPORT by you, the upper ups, because they are VERY RARE TO BE FOUND. Thank you Sincerely Lita K.
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Reason of review:
Good customer service
1 comment
Guest

No one cares about your banal and lame post....

Anonymous
map-marker Monroeville, Pennsylvania

Closing my account

I know a lot of people agreed that lowes/synchrony did the right thing when they closed my account. but I just don't understand why they did it at the time they did it. my son got into my banking account, I don't know how, and cleaned it out !! the hardest thing I had to do, was to get things back on track.my other creditors worked with me. and when I finally got everything fixed up, and at first, my payments, sometimes a little late, were being paid. then when everything was on time, caught up, and I was feeling pretty good, because we did without a lot of things, this was hard. I was making my payments, then BAM ! I get letter in mail saying after a review, synchrony said I wasn't good enough for them.. I cried and then, I thought *** on them. I was more hurt because they waited till things started going well, and then tossed me out.
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2 comments
Guest

When you applied for your account there would have been a lot of fine print on the application. In the fine print it tells you that from time to time they may review your credit.

I would expect that they checked your current credit rating and found they fell below what is an acceptable credit risk for them. They aren't to blame, it is your son that got into your accounts that you should be blaming, not the credit companies, they didn't ruin your credit.

Guest

Don’t take it personally. I think we all go through tough situations like this at least once in our lifetime.

Cut up the credit card, pay off the debt and say good riddance. In six months they will be sending you offers to open up another account.

I make it ritual to burn the offers and say “Take your 29+% interest and shove it”. Now that...is a good feeling!

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annonymus
map-marker Columbus, Ohio

Customer service

Jim at the Polaris store is the best! He is usually always on the floor to help me as the customer.... not behind a counter or desk. Jim will help you find what you need with pinpoint accuracy. If there is any questioning about alternative products Jim has competent suggestions also. When shopping Lowes be sure to see Jim, the big guy with the smile, Jim is like the Alexa app of Lowes! Don't ask Alexa, ask Jim!! A plus customer service !!!
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Reason of review:
Good customer service
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