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1 comment
3.8
Details
I went to lowes in mccandless township on McKnight road aprox 2 weeks ago and here is my experience.. check out I present my veterans administration card to the cashier to receive what has always been a 10 % discount. instead this time I get told sorry sir you only...
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Anonymous
#1023842

The policy on Veteran discounts needs to be clearer. Technically the discount is only for holidays, but many stores will automatically give it if shown ID. The issue with this...

Author
Location
Pittsburgh, Pennsylvania
Pros
  • Customer service from the service clerk
  • That i did get the discount
Cons
  • Manager who questions who does or does not have a disability
  • Resolution again never happened
  • Humility i was subjected to
Reason of review
Pricing issue
Review #686083 is a subjective opinion of poster.
0 comments
I bought a new refrigerator from Lowes and Expo came out the next day to deliver it. 3 men from expo went to hook up the ice maker without turning the water off first. Once disconnected water starting spraying all over my kitchen walls and flooding the floor. All the...
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Author
Location
Naples, Florida
Reason of review
Poor customer service
Review #686065 is a subjective opinion of poster.
0 comments

Lowes - Refrigerator Review from Brooklyn, New York

3.0
Details
ordered a fridge and a gas range. told lowes i needed it to be there 1-5. XPO calls and tells me 7-9. problem is..its a new house. I dont live here yet, I don't live in the city yet.. And I already took off work (losing $$ of course ) so that I could receive the delivery .. they would not budge on the 7 to 9. fine. what happens? i get a call saying that I wont be getting it at all tonight. but I can get them friday (hunh?() they say that even though its before 9pm the driver passed the time DOT allows truckers to be on the road or something. Why in the *** would they create a window so late or allow the route to be so unorganized . yea thats my story. i dont know whether or not to blame Lowes... btw XPO has about negative 5 stars on Yelp. why would Lowes keep on using them? oh.. nobody cares. . I Let them reschedule me for Saturday morning - but after reading other reviews, im disgusted and I dont believe them. may jusy cancel the order.checking out sears now
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Author
Location
Brooklyn, New York
Reason of review
Order processing issue
Review #685883 is a subjective opinion of poster.
3 comments
2.3
Details
I purchased a Husqvarna riding lawnmower from Lowes along with a 4 year extended warranty. All is good with this transaction so long as you don't need to use the warranty. I called Lowes today because I am having a problem with the product. I was told that they would...
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MrSharkNasty
#1023323

Extended warranties are for dumb dumbs. Do they ever explain what it actually covers or how it works? No because they don't know! First red flag! Most extended warranties do n...

Author
Location
North Kingstown, Rhode Island
Reason of review
Warranty issue
Review #685802 is a subjective opinion of poster.
0 comments

Lowes - Possible New Customer

I have not bided on any yet and I'm wondering if I want to. I read the complaint pages. I have bided before on another site, but I didn't have to have an account just to bid to keep the money on reserve, when the bidding stopped it just stopped. Too complicated. If I decide to become a member I will. For now I think I will just look at what is showing on your website. My husband and I are looking for a 50" screen to put in our living room just in time for Super Bowl Sunday. That's all.
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Author
Reason of review
Order processing issue
Review #685576 is a subjective opinion of poster.
0 comments

Lowes - Delivery Service Review from Plainfield, Illinois

3.0
Details
I purchased a refrigerator (to be referred to as "item" here-forth) from the Bolingbrook store in IL and have encountered so many issues that I am surprised Lowes is still in business! The following are all of the problems I had to endure: 1. I purchased the item on Aug 1st and was told by the sales person that it would be delivered within 7-10 days and I didn't have it in my possession until this morning, Aug 17th, 17 days later. 2. I had been very specific, since I was told by Lowes that my item would be delivered on Aug 16th (day prior to actual delivery), that I would not be available on the morning of the 16th but rather in the evening and they stated that they would communicate that to the delivery company. Despite that fact, the delivery company attempted to deliver in the morning. I had to call Steve the store manager multiple times to sort this out on the 16th however he was unable to persuade the delivery company to deliver on the promised date. I was however, credited $50 and promised the first delivery the next day (Aug 17th) for the inconvenience, which I do appreciate. 3. The following day the item arrived first thing in the morning as promised and the delivery guys were very polite. However once they left I had noticed that one of the fridge doors were installed in a manner where one of the doors was taller than the other. I called the Lowes Store once again and spoke to a store manager, Samanthia, to see if she could have somebody come take a look at fixing the doors. When I asked for the GM's number she told me that I should wait until she tries to solve the issue before escalating,which I was naive enough to accept. I should have known better. Well the manager never called me back and now I found out that the ice maker was leaking. So I called the next day, Aug 18th, and got a hold of another store manager named John. It was very apparent that none of the managers talk to each other, keep logs of daily store event, or do any type of shift hand off. John had to call me back so he can figure out what was going on, since he was so confused and uninformed. He finally called me back and stated that he would have a brand new fridge delivered the next day and take another $50 off. At this point, I had to take Monday off and now I'd have to take Wednesday off and spending all this time off was costing me a lot of money. I was furious at this point and told John that he would have to do better. So he finally agreed to credit another $198 (odd number) and I agreed. At the end of the day l, they are fixing the issue but this is definitely the worst service I have ever received! I have purchased refrigerators before and it was not anywhere near as difficult as my experience with Lowes. I wasted my work Paid Time Off and hours of my life on the phone between Lowes and XPO delivery; hours I can't get back and shouldn't have spent. On top of that I even contacted Corporate and they never bother to contact me back regarding this.... John, the last manager, is the only on who did his job and he's the assistant manager on top of that...this probably means that he should be promoted and replace one of the other managers that attempted to assist me. I am military veteran of eight faithful years of service to my country and do not appreciate being treated this way.
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Author
Location
Plainfield, Illinois
Reason of review
Poor customer service
Review #685287 is a subjective opinion of poster.
0 comments

Lowes Installers Can't Meet a Deadline

1.0
Details
Jacksonville, AR - Bought an expensive safety fence for a pool. The most important issue for me was to have it completed by August 15th (which was weeks away). We signed and I paid. They show up but didn't have all the materials. I'm told they'll be back on Monday or Tuesday (the 17th or the 18). Nobody came. I called and now they say they'll be back to finish on the 24th. Really, you're only missing 2 posts and it takes weeks for Lowes to get them. I'm putting tarps over cement because its supposed to rain and they left it in my driveway. I don't know what really happened but I won't let them do it to me again. Larry W
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Author
Location
Cabot, Arkansas
Reason of review
Problems with payment
Loss
$4500
Review #685097 is a subjective opinion of poster.
0 comments

Lowes Maytag Refrigerator Extended Warranty Worthless

1.0
Details
We purchased an Extended Warranty for Maytag Refrigerator in 2012. Fridge is now (2015) leaking into bottom of freezer compartment, sheets of ice forming. We called on August 6th, 2015 and Lowes said they could not send anyone until September 3rd - when we are scheduled to be on vacation. Almost ONE MONTH lag time from call to appointment. We are afraid to leave the refrigerator on while we are gone because it may leak onto floor and cause damage - we will be out of town for about 3 weeks. We called again on August 18th - Lowe's is still unable to send anyone sooner than Sept. 3rd. We are not covered to hire another company to fix the fridge. Why would anyone buy this obviously useless Extended Warranty? Why would anyone shop at Lowe's with this kind of service?
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Author
Location
Yachats, Oregon
Cons
  • Useless extended warranty
Reason of review
Warranty issue
Preferred solution
send a technician to fix the refrigerator within 72 hours.
Tags
Review #685019 is a subjective opinion of poster.
0 comments
1.0
Details
bought carpet from Lowe's was bad they replaced it with the same kind that was also bad, so did an upgrade now that carpet has ridges 2" high which is either bad carpet or really bad installation and they will not stand behind it this time, will NEVER buy anything for ...
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Author
Location
Oak Park Heights, Minnesota
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Review #684945 is a subjective opinion of poster.
0 comments
3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named...
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Author
Location
Virginia Beach, Virginia
Cons
  • Racism
Preferred solution
Let the company propose a solution
Review #684740 is a subjective opinion of poster.