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Tile Review

2.4
Details
As a contractor, I spend THOUSANDS at Lowes every year. Recently we pre paid for some tile that was to be shipped to my store by Wednesday. On Friday I finally called to hear that they sold it out from under me. Talk about some ***. I will do my very best to not use lowes for anything I can. Looks like lowes has gotten so big they don't care who they screw over. Thanks for burn!
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Review
#807905 Review #807905 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Staff Review

2.0
Details
Someone from another department called twice for service.waited.he came finally and told us another customer just had a quick question and this other customer just walked up when we asked our 1st question.said he would be right back..gone...10 minutes we left...missrd out a $1500. Sale
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Review
#807858 Review #807858 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Matamoras, Pennsylvania: Veterans Beware!

Went to Lowes in Maramoras, PA today. When I got to the register the girl said they can no longer accept my veterans card. I told her that they took it 2 months ago, but now it's the wrong one. She contacted a manager and the manager said the same thing with no explanation as to why. There was a long line at the register and I was very embarrassed. Other customers commented that Lowes should accept my card. One guy even offered to pay for my whole purchase. I thank those recognize vets.
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1 comment
Anonymous
#1136115

Did not peel enough potatos on KP

Review
#807697 Review #807697 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • No longer recognize veterans
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Lowes review in West Windsor Township, New Jersey: Horror

Frank from 1185 allowed Carter an Asst. Mgr. to put his hand in my face and explained it that he was having a bad day. Frank then fabricated lies about me. Never will I go to the West Windsor, NJ store. It was the worse nighmare of my life.It was the worse nighmare of my life.It was the worse nighmare of my life.It was the worse nighmare of my life.It was the worse nighmare of my life.
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1 comment
Anonymous
#1136114

Must have a charmed life!

Review
#807196 Review #807196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Tags
  • hard time

Lowes review in Pueblo, Colorado: Gift card

I went into your lowes on the south side of Pueblo, Colo. to return some plywood that was left over from my project. The young lady behind the counter was very nice, I asked her to put the return on a gift card that I already had. She told me she can't put in on the card I had. It was one of your blue gift cards, I had two other cards and didn't want another, it was making it to hard to keep track of the amounts on all the cards. I ask to speak to the manager on duty, no one showed up to speak to me. I get it my business is not important enough to have your manager speak to me. And so you know, Home Depot is not that far. I have spent 1000 dollars in the last month remodeling a rental, with more material and appliances to be purchased in the next 6 weeks.
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2 comments
Anonymous
#1136112

***,learn to add

Anonymous
#1124610

DUDE. I was a cashier for a long time.

There isn't a way for people to take gift cards that have already been activated with a specific balance, and put more money on to it.

A gift card is supposed to be used in it's entirety then THROWN AWAY. The manager didn't come speak to you because he's probably got more things to worry about then some ignorant fukstick that doesn't understand how money works.

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Review
#806306 Review #806306 is a subjective opinion of poster.
Cons
  • Phone advise and customer service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure

Lowes review in Acme, Michigan: Pissed

I built a new house through lowes in alliance Ohio well some of it the sale guy I'll just give his initials rs from the Begaining to the end was wrong and he lied about everything the lowes truck driver ask me why I was returning 6000.00 worth of lumber which I had to buy over again I told him it was all the wrong size and the first thing out of his mouth was *** that Rodney I ask him if he has done this before he said all the time then I ask him why they did not get Reid of him he said he still makes more money for them then the other sales men well he cost me at less an extra 3000.00 in labor and time I call North Carolina the main office and talk to them their answer was nothing must be their police if it makes them money it dose not matter how much it cost you
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Review
#806219 Review #806219 is a subjective opinion of poster.
Reason of review
Be as the guy is still. there doing the same crap he has been doing and laughing about it
Loss
$3000

Lowes review in Largo, Florida: GREAT SERVICE ABOVE AND BEYOND EXPECTED

5.0
Details
I NEEDED TO SPECIAL ORDER A HEAT SHIELD FOR MY CABINET NEXT TO MY STOVE. WAITED FOR HALF HOUR, THREE DIFFERENT DAYS, WAITING FOR PERSON IN KITCHEN CABINETS TO GET FREE OF CUSTOMERS. AFTER THE THIRD DAY, I WAITED BY ROAMING THE STORE. A VERY NICE, YOUNG MAN ASKED IF HE COULD HELP ME AND I EXPLAINED I WAS TOLD TO DO THE SPECIAL ORDER IN THE CABINET DEPT. HE CALLED SOMEONE TO SEE IF THEY COULD HELP ME AND ANOTHER YOUNG MAN ALSO TRIED TO GIVE ASSISTANCE. I DO NOT EVER THINK OF LOWE'S AS CUSTOMER SERVICE EXPERTS. HOWEVER THESE TWO MEN HAVE SOFTENED MY REGARD. THESE TWO MEN WERE: ROBERT SIEG, AND STEVEN LAFOSS. (STEVEN HAS HELPED ME IN THE PAST WITH FLOORING) AND HE IS EXCELLENT AT ADVISING US LADIES "HOW TO"...BOTH SHOULD BE REWARDED FOR THEIR GREAT SERVICE IN YOUR BEHALF!
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Review
#806203 Review #806203 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes review in Tysons, Virginia: Terrible Job

1.5
Details
I usually do not write reviews unless something is really worth it, either very good or very bad. We hired Lowe's for a full kitchen renovation in January. It is now March and we are probably shooting for April for a functional kitchen; it's a small 10x10 kitchen. It is outrageous! The plan was 1 month. It is very hard and expensive to live without a kitchen for so long. They messed up from the beginning, the measurements were off and need to reorder cabinets, delayed countertops, unavailable appliances we already paid for, the contractor is way off the schedule, etc. Needless to say, they will not be renovating anything else in my house; and I will never recommend to anyone I know.
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Review
#806152 Review #806152 is a subjective opinion of poster.
Cons
  • No acceptance of responsibility
  • Lack of communication
Reason of review
Bad quality

Lowes - Whirlpool Washing Machine Review from Carbondale, Illinois

1.4
Details
Will never buy anything from Lowes again!! Bought a new whirlpool washer, and extended warranty. Theyve been down here 4 times. The last time they said ot was unrepairable. Now theyre wanting to send another repairman. They're brain dead, and rude. Wont let u explain, talk over u. Cant wash anything but light weight clothes. No jeans, throws, towells, or blankets. Is this right? They've put new springs in it twice and a complete new tub. Never buy from Lowes!!!!! Sandra Holderfield..Dongola, IL...618-697-9835. PISSED!!!!!
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Review
#805491 Review #805491 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Mount Dora, Florida: Dishonored Rebates

1.0
Details
I was sold Whirlpool washer/dryer with the commitment from 2 Lowes employees in 2 different stores that I would receive a $250 rebate. I went online and submitted for that rebate. When the rebate arrived it was for $100. I called Lowes and was told "Sorry, I guess the salesman was wrong" Really??? Now I am out $150 because Lowes does not train their employees properly OR their employees just LIE to make a sale. I will NEVER shop at Lowes again. HOME DEPOT HERE WE COME!!!!! NO one offered to let me speak with a manager and no one offered any explanation other than they are not going to be help accountable for anything they say or do. BUYER BEWARE!!!!!!!!!!!!! BUYER BEWARE!!!
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Review
#805376 Review #805376 is a subjective opinion of poster.
Cons
  • Being lied to about rebate
Reason of review
Poor customer service