Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Reno, NV Lowes - Incorrect windows

1.0
Details
Reno, NV Lowes - Incorrect windows
I am 100 percent dissatisfied with the results of the project and the Reno, NV Lowes is refusing to correct the job. I reside in a community governed by a homeowner’s association (HOA) and the new windows were to match pre-existing windows throughout our community. However, the windows that Lowes installed do not match the pre-existing windows and as such Lowes has created a liability for me (see photo). I am seeking replacement of the windows such that they match pre-existing windows throughout our community but Lowes is stonewalling me, arguing that they installed the windows that I ordered. Lowes customer satisfaction policy states: “Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise to any Lowe's store in the U.S. within 90* days. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money.” (http://www.lowes.com/cd_Returns+and+Refunds+Policy_33243642_) Additionally, the “Installation Proposal – Windows”, attached under item #4 states Lowes will: “Ensure your complete satisfaction with all aspects of the job.” This is my first and last time working with Lowes in any way, shape or form. This is a huge mess that is going to cost me thousands of dollars to fix ($6,000 job - 8 windows).
View full review
Review
#767189 Review #767189 is a subjective opinion of poster.
Cons
  • Incompetent management
  • Management siding with their staff without knowing the facts
  • Lack of responsiveness
Reason of review
Poor customer service
Loss
$5771
Preferred solution
Deliver product or service ordered
Tags
  • Incorrect Windows
  • Customer Service Policy
  • Lowes Reno Nv

Do not use Lowes for fencing

5.0
Details
Overpriced, no commitment to customer's scheduling, drug job out over nearly two months, snotty attitude from contractor. Left all the materials in front, killing grass, no way to protect them from theft for all that time. Put pea gravel on list of materials and enter $36 for pea gravel and never delivered, then they said they never charged us for the pea gravel. When contractor or subcontractor were supposed to show, but didn't would never call to say they weren't coming that day. Awful.
View full review
Review
#766808 Review #766808 is a subjective opinion of poster.
Cons
  • Lack of customer consideration for price paid
Reason of review
Poor customer service
Loss
$3900
Preferred solution
At $200 per feet and the fact that I prepaid, I guess a gift card for $500 would be a nice gesture.

Pipes Review

Love store but i just had the most sarcastic,unprofessional guy help me.He gave me with laughter a lesson on sex 101 than putting 2 pipes together for my new faucet.both him and another guy in tile,carpet dept know their stuff but lack in customer care.
View full review
Review
#766416 Review #766416 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Egg Harbor City, New Jersey - Carpet Installation Cancellation and Refund

1.0
Details
I went to Lowes of Egg Harbor Township NJ this morning to pay the balance for my carpet install. I was excited about getting my room done until I arrived at Lowes. After patiently waiting, the salesman finally got to me and began to process the order. Another customer came to the desk and didn't say excuse me or anything just started asking questions about carpet to the sales person. He stopped waiting on me to answer her question which I didn't mind, she then asked another question and he stopped waiting on me a second time and then left the desk to help her and told me he would be right back. I waited for ten minutes and he had not returned. I looked for him and said to him you need to finish waiting on me, I am 76 years old and on medication that I have to be home to take. He said I will be right back again. I was so mad after waiting for him to wait on me and he just ignored me place in line and my two requests to finish waiting on me. I got so disgusted and I left and went to customer service and asked for a manager and told them what happen and that I wanted my money back and to cancel the order. I felt it was necessary to file this complaint so that you could rectify this problem with this sales person so it never happens again. Plus to let you know an order was lost due to the sales persons bad customer service. In closing, I really wanted this carpet and feel that I should be able to get proper service when I am paying in cash, in full. So upset and disappointed. I have been purchasing all of my home needs from Lowes for years, in fact I never go to Home Depot for anything, but today I guess I am forced to do so. Please advise???
View full review
Review
#765992 Review #765992 is a subjective opinion of poster.
Cons
  • Customer service
  • Incompetent staff
Reason of review
Poor customer service
Loss
$500
Preferred solution
Please advise????

Lowes - Front Door Review from Marcus Hook, Pennsylvania

Ordered a front entry door from Stroudsburg PA location. Spent hours in the store on what kind of door, dimensions, etc. When the door came in about a month later, it wasn't even the door we ordered, not even close. My wife and I both took multiple days off to be there for the install. Had to go back to the store and someone else assisted us. To make a long story short. It took more than three attempts to get the door specs right and 4 months for it to finally get installed. All I want to say is the Stroudsburg PA store SUCKS!!! No Clue on how customer service works. ***, lazy, non-confrontation al managers. Home Depot is a dream compared this place. Never, will we do any future business at the STROUDSBURG PA LOWE'S. You should all be fired. STAY AWAY FROM HERE.
View full review
Review
#765867 Review #765867 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Lowes - Pergo Max Laminate Wood Planks Review from Elyria, Ohio

2.7
Details
Pergo moneta mahoghany installed a year ago. Within several months bubbling delamination and board separation occurred. Lowes took months of nagging to get three inspectors to admit what they knew all along. It wasnt the old moisture game, it was defective product. Then Lowe's insisted on trading for another inferior Pergo product. To match the original product with a like product was too expensive for this highly profitable company. Lesson learned...deal with the locals. Dont let Lowe's, their installers or Pergo in your house. You are welcome!
View full review
Review
#765370 Review #765370 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Gainesville, Florida - Laminate flooring

1.8
Details
I bought laminate flooring# 170656 from Lowes ,while we were putting the boards down we had 4 boards that the laminate was messed up. we finished the floor and took the bad boards back ,i was told they could not refund them because they don't sell them individually , I felt I should not have to pay for defective boards,after I argued that, they gave me $2.12 back and called it even. This is the 4th bad customer service experience i have had at this store #2365,I have had it with giving them chances.
View full review
Review
#765364 Review #765364 is a subjective opinion of poster.
Cons
  • Service
  • Servive
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes in Tulsa, Oklahoma - $1,415 installation for $419 Purchase!

I needed a new hot water heater, and had tentatively picked out a 40 gal gas unit with a cost of $419. I paid $50 to have Lowe's contracted plumber come out and determine exactly what would need to be done. The plumber said various things need to be done to bring everything up code, but they would provide Lowe's with the information, and Lowe's would provide me with the final quote. The total cost of water heater and installation was going to be $1,835! When I said I wanted to see in writing exactly what I was paying for, they said they couldn't do that! They expected me to pay $1,415 for installation and misc. parts, without any supporting detail. Needless to say, I didn't do it, but obviously there are fools out there that would. No more business from me. I expect to see what I'm paying for!!
View full review
1 comment
Anonymous
#1089637

$1800.00 for a water heater installation? That's insane!

They could re-plumb the whole water heater system and more for that!

Good call. Stay away from them.

Review
#764834 Review #764834 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes Staff Review

Terrible customer service at Kahului Lowes. Waited at the customer service desk for ten minutes with no help. I left. I think the staff there dont like to service people of a certain race. A customer who is of a different race than me was helped right away. Won't be back for awhile to Lowes.
View full review
Review
#764626 Review #764626 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Naples, Florida - Never got my windows

3.0
Details
I bought and paid in advance over $33,000 to replace my doors and windows at the end of July 2015. As of now (Jan 2016) I still don't have the project done. From measuring incorrectly, to sending damaged product the list of excuses continues. The guy who sold the project totally botched up everything. They offered me 18 mths interest free, but gave me 12. After numerous calls, they gave me the period I signed up for. The sales guy even promised I could use the new home owner 10% discount on the project, this also turned out to be false. They blamed the installer and their schedule but turned out it was Lowes that messed things up. Finally resorted to filing a complaint with Better Business Bureau.
View full review
2 comments
Anonymous
#1096407

Good luck convincing lowes to do the right thing, lowes could care less so long as they get paid.

Anonymous
#1095530

Yeah, this is the interesting thing. In this industry, mistakes happen - but Lowes truly does not care and makes no attempt at customer service at all.

They put it right back on the consumer as if we did something wrong. It is ridiculous.

View more comments (1)
Review
#764052 Review #764052 is a subjective opinion of poster.
Cons
  • Delivery
  • Lack of responsibility
Reason of review
Poor customer service
Loss
$34000
Preferred solution
Let the company propose a solution
Tags
  • Doors
  • Hurricane Windows