Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Rude Employees

4.0
Details
The products that I have purchased from Lowe's are fine. However, the employees need a curse on "How to win friends and influence people." Lowe's employees are rude and unprofessional, they grunt replies when asked a question, or don't reply at all. Any product that Lowe's carries, I suggest that you try to purchase it from a company that will appreciate your business, Lowe's does not appreciate your business. Any local Lowe's store I have had dealings with and this includes their corporate office has been dismal. I guess it will take Home Depot or another like store moving into the area before they appreciate their customers and provide them the service they deserve.
View full review
Review
#783089 Review #783089 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Employees
Reason of review
Poor customer service

Lowes in Mesa, Arizona - Much better than the Competition!

4.4
Details
Time after time - Lowes has Exceeded my expectations. Friendly and knowledgeable employees, caring Staff, clean surroundings. While they may not have everything for every home (tough to carry parts for 40 year old trailer sinks, windows and doors, 30 year old home bathtubs and sinks, etc.). Sale and Clearance items can be found throughout the store and during all seasons. They are active in many charitable community events from Habitat for Humanity, to Pinewood Derby cars for kids, to yearly campaigns for Cancer, and more. Thanks Lowes for being part of our community!
View full review
1 comment
Anonymous
#1105410

Haha! This is hilarious!

Review
#782718 Review #782718 is a subjective opinion of poster.
Reason of review
Good customer service
2.0
Details
Went to lowes, got samples of laminate, brought them home and 'tested' them. We soaked, dipped, dripped water on them and scratched them with a fork to see how they would hold up to our busy household. This flooring did great in our tests and I loved the tavern oak...
View full review
Review
#782620 Review #782620 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Haysi, Virginia - Feed up !!ALL lies...

2.2
Details
We had Lowe's put in our flooring ..In livening room,dinning room and hallway ...I have had to call them over 20 times ..They sent out two diff guys to fix the floor in over 5 months...still the flooring is not fixed and one guy cut *** in my kitchen floor the size of a dime...When I said something to him ,he said its not that bad ..What the heck ,It's my floor....Then he puts caulking over it .....I'm like what have you done ..he says he will cover it and no one will see it..REALLY !!! This is the kind of back wards work Lowes is ok with !!!!!!!??? Now I have called the main office and talked to the store mgn...NOTHING...Come on 5 months and only 2 times that store has called me ,with lies all lies ..we will send someone out to fix the floor..noone has fixed it in 5 months ... Time for a lawyer!
View full review
Review
#782296 Review #782296 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Friendliness of staff
Cons
  • Installers and installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Price reduction
Tags
  • Lowe s Home Improvement

Kobalt Lowes - Positive Return !!!

4.0
Details
I had a ratchet socket wrench from a Kobalt Kit fail on me - the socket release was permanently engaged, so sockets would fall off. I walked into Lowes Return Desk, was asked to see someone in Tools to select a matching wrench - brought it back to the Returns counter, and after the item being scanned, I was sent on my way. The whole process was positive: no requirement for Receipt, ID or Credit Card and including tool selection, took less than 5 minutes. The 'Kit' wrench was not available as a solo item, but a close visual match was found (worth more than the whole kit!) and I was sent on my way. Bonus Points to Lowes, North Myrtle Beach, SC!!!
View full review
Review
#782135 Review #782135 is a subjective opinion of poster.
Pros
  • Way lowes dealt with the return
Reason of review
Reliable warranty
Tags
  • Wrench
  • Socket Set

Lowes in Bradenton, Florida - No parts available for Kobalt Tools

1.0
Details
I will never purchase a tool from Lowes again unless I plan to throw it away when I'm done using it. I purchased a paint sprayer about two years ago and cleaned it with laquer thinner which ruined the spray head seal and the paint cup seal. I figured I could easily order new parts for the gun. Wrong. Their support is almost as bad as Verizon. I was on the phone for 37 minutes, mostly on hold only to finally get a person and she informed me that no parts are available for paint sprayers. Save your money and buy a decent quality tool. BTW you wont find much of that at Lowers.
View full review
1 comment
Anonymous
#1119569

ok while it sucks that they don't have parts according to "them" what you fail to take into account is that YOU damaged the sprayer.

you can very easily find the parts for the machine on other websites sear parts direct.com or ereplacement parts.com for example are just 2 or *gasp* goto google enter the make + model of the sprayer and parts and you'll find other sites that have it

Review
#781667 Review #781667 is a subjective opinion of poster.
Cons
  • Staying on the phone 37 minutes
  • Bad customer service
Reason of review
Damaged or defective
Loss
$75
Preferred solution
Deliver product or service ordered
Tags
  • No Kobalt Parts Available

Lowes in Greenville, North Carolina - Samsung dryer purchase

I purchased a Samsung dryer. Two and a half months after the purchase, the dryer stopped working. Contacting lowes, I was immediately shifted to the manufacturer warranty. It took two weeks to reach someone, two weeks to get a repairman and three weeks now before a return appointment. I have been given dubious numbers to contact from lowes. This morning, the number was disconnected! I will never purchase another Samsung or lowes appliance! If you can, seek a local dealer!!!
View full review
Review
#781512 Review #781512 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Getting the run around from the customer service office
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Lumber Review

1.8
Details
What a terrible experience at the Hornell, NY Lowe's. We have the sales people making crooked deals with a NY trooper and working together to screw lowes out of lumber.
View full review
Review
#780522 Review #780522 is a subjective opinion of poster.

Lowes in Jupiter, Florida - Armstrong laminate installation

4.8
Details
Lower did a wonderful job; the laminate looks beautiful and its been years since I had it installed and still holding as good as the first day that was installed. I recommend Armstrong laminate and lower flooring as they did great. I don't know why armstrong did away with laminate and now Bruce is fading out. I just tried buying prego laminate and the laminate is not as strong as armstrong. I returned as I was not convinced with that product. But I do believe that Lowes does a great job with installation of flooring. Great experience.
View full review
Review
#779853 Review #779853 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Product
Reason of review
happy for all the above named reasons.

Lowes Checkout Review from Huntersville, North Carolina

2.0
Details
I was refused the right to purchase alcohol because a minor was present. I was not, nor have I ever, purchased alcohol for a minor. I was purchasing for my own personal consumption within the bounds of my private home. Based on an assumption I was discriminated against in the name of "store policy" which might I add is not on their websites list of store policies. I have been a regular customer due to the location but I no longer intend to shop here. I've never had a problem until this incident and the employee was extremely rude. I refuse to be patronized by a disrespectful employee when I'm a legal paying customer.
View full review
Review
#779750 Review #779750 is a subjective opinion of poster.
Reason of review
Poor customer service