Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes In-Store Service Review from Killeen, Texas

4.5
Details
All my experiences at Lowes has been good. Customer Service work with you and for you. I really enjoy the 20% off sales with my 10% Military Discounts. Lowes don't have to give this to us, it's like at the PX and commissary. A privilege is what it is and I thank you!
View full review
1 comment
Anonymous
#1088269

Only certain Vets get the discount, the majority of Veterans are shunned with their policy!

Brighton Ave in Portland,Me disgusts me!

Unless your retired or have had a limb blown off your service isn't recognized.

The program should be for all vets or eliminate it, we all sacrificed for this great country!

Review
#763314 Review #763314 is a subjective opinion of poster.

Other Product Review

1.0
Details
Lowes needs to close all their stores and just walk away! Every aspect of lowes is horrible. Their products are inferior, and the management lies to their customers. People, please take your business elsewhere before you get invoved in a bad nightmare. Pissed in Aurora Colorado!
View full review
Review
#763236 Review #763236 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Adelanto, California - Unfair business practices; misleading advertising

1.0
Details
Lowes - Unfair business practices; misleading advertising
I browsed the holiday liquidation display today and the display shows a big sign 75% off. In the display were glass craft blocks which are $10.98 each. I decided to purchase four for my wife. At the customer service counter they informed me they were not on sale. I spoke with Zwey, the manager, who insisted there was nothing wrong with the display that I have to read the fine print. The discount print was about 2-3" block letters. I never did see any fine print. These items should never have been on display comingled with holiday items if not included with a 75% discount. It totally misinforms and misleads the buyer. The attitudes of both customer service clerk and manager have much training also. Just a simple purchase like this will cause me not to shop there ever again.
View full review
1 comment
Anonymous
#1087921

It doesn't matter much, because from what I know of their corporate environment paired your "review" , I can say you're not the kind of customer they want: bargain scraper, complainer, social media stalker, returns 70% of merchandise for for a refund.......etc,etc,etc

Review
#762651 Review #762651 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution

Lowes - Installation Review from Bonita Springs, Florida

I went into the Lowes store at Airport Pulling Road, Naples, Florida looking for Vinyl Flooring. I stood in the aisle for 20 minutes and sitting 10 feet from me was an Associate, sitting on his lazy *** and never offered to help me. I wondered to the back to look at baseboard and trim. An Associate walked right pass me and never offered to help. I finally flagged down another Associate asking a question about the product and when I turned around he was gone. I finally left that disgusting store. I worked in retail Myself for 15 years and our motto was take care of the customer. If a customer went out our doors dissatisfied, we went right behind them. We we were fired. I have had two terrible Installation experiences with Lowes and they should not be in this business.
View full review
1 comment
Anonymous
#1086857

Did you wonder or wander to the back of the store??

Review
#761799 Review #761799 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes advertisment designed to make you come into store

I was looking for led bulbs on the internet after Christmas for deals. Lowe's $.99 a bulb 60 watt replacement. I got to store they say it was black Friday that was weeks ago I told they should take that off the internet I drove 60 miles to get these bulbs. I thought I could trust the computer for amount and stock. But to my dismay the next day same thing in my search for led bulbs after I told the, they should remove their store from the search. America has lost its edge Lowes doesn't care the business comes in lie cheat and steal! This the 3rd strike for me never again for Lowes I know when people just want to take your money they don't care how they get it!
View full review
4 comments
Anonymous
#1119578

sounds like what happened to me but i knew it was my fault.

my browser had a saved page for home depot showing their black friday deals when i thought i was online checking out that weeks sales.

went to the store and found out obviously the items i wanted, a shop vac and some others, were in fact NOT on sale. i checked their website on one of their terminals and the correct page showed.

when i got home i realized that my laptop had somehow become disconnected from the wifi and i was in fact looking at a cached page. once i fixed that issue, the hd page reloaded with the same page i had just seen in the store.

Anonymous
#1095535

You can't remove yourself from 'searches' on the internet. Search engines cache and save pages and information.

Anonymous
#1087148

This is your fault. Call the store and confirm stock before driving 60 miles (who does that?) to save a few cents on some light bulbs.

Anonymous
#1095533
@Anonymous

I completely disagree - we have come to depend on ecommerce - it should be accurate, we should be able to trust it. But more important, if the website advertised it at that store, the store should have provided a comparable product at the same price - otherwise it seems very much like false advertising to me.

View more comments (3)
Review
#761634 Review #761634 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Keys Review from Sparta, Georgia

1.0
Details
Hate Lowes. Walked in to get keys made. The customer service person acted like we were bothering her. She pointed is to where we should go, major attitude, and when I said there wasn't anyone there she to wait while she called. Waited for 8 minutes (we started timing... Lol) and no one ever showed. Goodbye Lowes, hello Home Depot. Second time this has happened. First time was getting fencing installed. Noone could be bothered to help or even give info and we walked away and had it done somewhere else.
View full review
1 comment
Anonymous
#1086242

You will find more stores going to automated, self service key machines for just this reason. Stores don't make any money cutting keys.

Between the cost of the blank and the labor involved, there is no profit.

The same people that cut keys are also selling products that stores do make a profit on. Do you think that salesperson is going to leave someone they are selling a profitable item to so they can run over and cut a key?

Review
#761059 Review #761059 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Bridgeport, Connecticut - Poor Customer Service with Install Department

2.8
Details
ORDERED CUSTOM SHADES FROM LOWES IN MILFORD. RECEIVED PHONE CALL COMING TO MEASURE NEXT TUESDAY. CALL CAME IN ON WEDNESDAY OR THURSDAY. I COMMENTED AND SAID GREAT, I DID NOT EXPECT IT SO SOON. NEXT TUESDAY WAITED THE TWO HOUR WAIT PERIOD AND FINALLY CALLED THE INSTALLER, DENNIS, AND HE SAID THERE WAS A MISUNDERSTANDING. APPOINTMENT WAS FOR THE FOLLOWING TUESDAY. THE FOLLOWING TUESDAY THE INSTALLER CAME TO MEASURE (NOT DENNIS) 1-1/2 HOURS LATE TO MEASURE FOR SHADES. DENNIS IS THE BOSS I WAS TOLD BY THE MEASURER. SHADES CAME IN AND WERE INSTALLED ON 23RD OF DECEMBER. NICE GUY AND PERSONABLE (SAME ONE WHO MEASURED). INSTALLED SHADES IN LESS THAN AN HOUR. GAVE HIM A GENEROUS TIP AND HE LEFT. APPROX. 3 DAYS LATER ONE SHADE FELL OFF FROM THE BRACKETS. (I WAS NOT PRESENT, DO NOT LIVE THERE AS YET). MY CONTRACTOR WAS THERE WHEN IT FELL OFF THE WINDOW. CALLED DENNIS-OWNER AND LEFT MESSAGE TO CALL ME AT HOME (WHERE I LIVE). NO RETURN PHONE CALL. WAITED TWO DAYS AND THEN CALLED LOWE'S TO COMPLAIN. THEY SAID THEY KNEW ABOUT IT AND WOULD RECEIVE A CALL FROM THE OWNER OF THE COMPANY (DENNIS). NO CALL. CALLED DENNIS AND HE SAID HE CALLED ME AND LEFT ME A LENGTHY MESSAGE. NEVER RECEIVED IT. FOUND OUT HE CALLED ME ON MY CELL PHONE WHICH I ONLY USE FOR EMERGENCY PURPOSES. I HAD PREVIOUSLY ASKED HIM TO CALL ME AT MY HOME NUMBER AND LEFT IT FOR HIM. I REQUESTED THAT SOMEONE COME OUT THE NEXT DAY TO FIX THE SHADE, HE SAID "OH NO, NOONE IS COMING OUT TOMORROW".. I THEN LOST IT AND TOLD HIM THIS WAS THE 3RD DAY THIS SHADE WAS DOWN. HE SAID THAT SOMEONE HAD TO HAVE TAMPERED WITH IT BECAUSE ONCE A SHADE IS UP, IT'S UP. I TOLD HIM I WAS REPORTING HIM TO LOWE'S AND HUNG UP ON HIM. THIS IS THE 4TH DAY AND I AM STILL WAITING FOR SOMEONE FROM LOWE'S TO CALL ME. I JUST GOT OFF THE PHONE WITH THE INSTALL DEPARTMENT OF LOWE'S (NO ONE FROM LOWE'S EVER CALLED ME). THEY SAID THAT THEY WERE ON THE PHONE WITH DENNIS AND THAT DENNIS WAS TRYING TO SET UP AN APPOINTMENT AS WE WERE SPEAKING. MIGHT I ADD THAT IT WOULD TAKE AT LEAST 1 MINUTE OR LESS TO SCREW THESE BRACKETS IN. (ELECTRIC SCREWDRIVER) BUT IT IS TAKING HIM 4-5 DAYS FOR HIM TO GET SOMEONE OUT TO MY HOUSE????????? DOES THIS MAKE SENSE, IS IT RIGHT? VERY POOR CUSTOMER SERVICE ON THE PART OF THE OWNER OF THIS INSTALLATION COMPANY. I HAVE JUST RENOVATED MY ENTIRE NEW CONDO AND SPENT THOUSANDS OF DOLLARS AT LOWE'S IN MILFORD. RECORDS CAN BE CHECKED. ALL NEW APPLIANCES, BACK SPLASH AS WELL AS MANY OTHER ITEMS NEEDED TO RENOVATE AND THIS IS HOW I AM TREATED. NEVER AGAIN. I SHOULD HAVE STAYED WITH JC PENNY FOR MY CUSTOM SHADES. VERY VERY POOR CUSTOMER SERVICE.
View full review
Review
#760889 Review #760889 is a subjective opinion of poster.
Pros
  • Sales associates
  • Products and their cashiers
Cons
  • His total lack of concern for my needs
  • How they have handled this situation
  • Bad service
Reason of review
Poor customer service
Loss
$150
Tags
  • Customer Care Not Helpful

Lowes in Houston, Texas - Poor Customer Services and Malfunctioning Phone System

1.0
Details
I placed my 1st order online to be picked up gulfgate store houston, tx store that said it had it available. I even entered my credit card and received confirmation order # that it has been submitted. When I called pasadena, tx store to make sure they had my online order for pickup, message said store is now closed, but website said store closes at 9:00. Called Gulfgate store so I can pickup my 2nd order and they said they close at 9:00 so I had almost an hour to get there. When I drove 45 miles to get to the store, the lady at customer service said my order was cancelled. I never received any form of contact that it was cancelled. I called corp office and spoke to Nick #1940475. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's. I asked why does phone message say a pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I cant get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed. She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes. I am extremely disappointed in Loews and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.
View full review
Review
#760676 Review #760676 is a subjective opinion of poster.
Cons
  • Corporate policey
  • False advertisement
  • No acceptance of responsibility
Reason of review
order it when it was half off. Now they want full price before they deliver
Loss
$125
Preferred solution
Price reduction
Tags
  • Malfunctioning Phone System

Lowes in Warsaw, Missouri - Terrible service, injured hand and went to Menards

12-6-15 1:30 pm We arrived to pick up online order and other items. The on line order was not ready and no one there to help. We also needed 2x12x12s. Again, no help. The 2x12x12s were high on rack, could find no help and we dropped one on my hand and injured the base of thumb on right hand. My hand was black, blue & painful for a week. We finally found and asked an employee for help. He left and said would be back with a fork lift. We waited over fifteen minutes, he did not return. Told cashier what happened, did not pick up online order. Drove 120 miles round trip to Menards & spent over $400 there. Go to Menards for better service, prices & far better selections as we have since 1977.
View full review
Review
#760622 Review #760622 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Cashier Review from Cookeville, Tennessee

I was in your store in Harriman, Tn. I was being rung up by a very young girl, she was having problem letting me split my payment, she ssk one of your senior cashiers for help, but before she could help her, that one grabbed the helping cashier and pushed her out of the way, that was very improper behavior, her tag said Toni. She does not belong in the front. She told me i had to pay cssh before it would let her put the amount i wanted to put on my card. I didnt want to pay any cash, i had 2 cards. I have done split payment before.
View full review
Review
#759825 Review #759825 is a subjective opinion of poster.
Reason of review
Problems with payment