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Other Product Review

1.5
Details
You guys suck, employees at home depot always glad to help. Lowes operation is similar to an cheap chinese restaurant!!!!
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Review
#794829 Review #794829 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Levolor Blinds Review from Hopkins, Minnesota

1.0
Details
Ordered blinds with Lowes 50% off sale in Dec. of 2015. It is now Feb 19th and still no blinds. We have been given 7 different ship dates followed with 7 excuses. The latest is they don't know where they are after tracking shows they shipped on Feb 3rd. I think it's class action lawsuit time.
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2 comments
Anonymous
#1118526

What are you going to sue for? They don't make the blinds in the back room of the store.

All they can give you for a due date is what the manufacturer tells them. Nowhere in your complaint do you say that you asked for a refund.

If the delay was so aggravating, most people would ask to cancel the overdue order and have their money refunded. Until you do this and they refuse, you have not lost any money and won't win in court.

Anonymous
#1117867

I mean that is the American way isn't it?

Things didn't go right! They didn't have 100% of the answers, immediately...

I should file a law suite.

So, I'm sure you are aware, that until the product actually touches the ground of the physical store, most employes only have estimations as to where your items are.

Usually "estimated" dates PROVIDED by the manufacturer of the product.

I'm almost positive that the blinds that... NATION WIDE went 50% got back ordered to due the high volume of sales...

If you were to of bought them during a standard NON DISCOUNT point in time, your wait would of probably been far less lengthy.

On the last note, no matter what you think, I have worked on the floor and in the installed sales world of Lowe's for years. Those "provided" dates often change, most times daily. If they aren't important enough to buy at full price you don't need them right away.

but go ahead be a typical greedy, needy American and sue.

I mean you are entitled to it after all. Thanks

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Review
#793792 Review #793792 is a subjective opinion of poster.
Product
Levolor Blinds
Reason of review
Problem with delivery

Lowes review in Chester, Virginia: RE: QUESTION on FRIGIDAIR DISHWASHER

Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS?? We purchased a DISHWASHER 2.18.16 To install today 2.19.16. When beginning the install there was no adapter fitting for the water line! Another trip to the store after checking a nearby one that did not have the part so had to go all the way back to Lowes and BUY a part to fit the replacement item. Please respond with WHERE ON the box that it is necessary to buy something else, or if the place one is purchased is to inform customers of this when selling one! Thank you. Another thought....mention it in your ads!
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1 comment
Anonymous
#1116125

You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box.

It appears that you just assumed that everything was in the box. I bet if you had asked, rather than assuming, you would have been sold an installation kit for the dishwasher. You can bet if you bought the dishwasher at at store that paid their salespeople on commission they would have suggested the kit to boost their commission.

Big box stores don't pay on commission to keep their prices low. When you shop a big box store you shouldn't expect the same level of service that you would get in a specialty store.

Review
#793626 Review #793626 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes review in Port Saint Lucie, Florida: I am being charged a late fee for the month of January altho I did not receve billing for that month

I made a 6 month promotional purchase on 7/2/15 for an amount of $568.00.Upon reeving your monthly bills I payed $95.00 per month to my account at the Synchrony bank. In the month of December I had reduced my indebtedness to you to $14.40. I expected to clear my account with you in the month of January. I did not receive January billing from you which would have keep me within the terms of the promotional sale agreement. Instead, I received your February billing for $14.40 and YOUR FEE charges of an $14.40. and, a reminder that my account payment is past due. Today, I shell make a $28.80 payment to the Synchrony bank. I think your fee charges are inappropriate and should be returned to me. Please advise. Thank you. Upon your request I shell fax to you my current bill from you.
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Review
#793128 Review #793128 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes review in Farmville, Virginia: Dissatisfied Veteran Customer

5.0
Details
I have received Veteran's discounts from numerous Lowe's in Virginia. Unfortunately Farmville Lowe's does not HONER Veteran's that served. they only honor Vet's that are retired only, not Vet's that served. My Military Card expired, I was instructed to get anew validation from the D.M.V. FARMVILLE does not Honor this from of I.D. SHAME SHAME!!!!!! I hope Lowe's Headquarter take's this Matter Serious, and instructs FARMVILLE VA. to Honor what all the other Lowe's in Virginia Honor. Thank you for looking into this matter. William R. Irizarry Farmville Resident
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3 comments
Anonymous
#1175037

They do honor vets of all types on certain holidays. They do give out the discount for all Active and Retired 365 days a year.

And even then I have a problem with it because of their abuse of it. The discount is supposed to be for personal use. A lot of the people with the military ID's are using it to get a discount for their business', and when you call them out you're the bad guy for "Not supporting your troops". And the other way they abuse it is coming in an making large purchases for the friends, people who didn't serve.

Tell me, when do Depot give a military discounts? Only on Memorial Day, Quatro De Julio, and Veterans Day.

Who else gives out Military Discounts on a daily basis? Not many.

But FUQ Lowe's for not giving each and every single person, who have out on a uniform, a 10% discount 365 days a year, right? ***

Anonymous
#1119562

while i don't work at lowe's i do work retail and i can tell you this, these types of complaints really chap my hide.

so sick of people complaining of not receiving such a pitiful amount off and then having to play the "service" card by stating they served in such & such an area and all that.

why should only veterans get discounts whether the policy says certain days or all the time? there are just as many other jobs and professions that are just as honorable and deserving of our respect and they don't get a discount while shopping.

Anonymous
#1114071

The dd214 is only honored on Memorial Day, 4th of July and Veteran's Day. That's Lowe's policy and the store was following it. The rest of the stores in Virginia that were accepting that form of ID (which I highly doubt) are in violation, and will probably get in trouble for it.

But I am really sorry you didn't get a dollar off your purchase.

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Review
#792959 Review #792959 is a subjective opinion of poster.
Cons
  • That they do not honor the dmv military dd214 id
Reason of review
Farmville Branch doesn't Honor Veterans Discount
Tags
  • Angry Homeowner

Lowes review in Amarillo, Texas: Atrocious customer service

2.4
Details
I opened a Lowe's Accounts Receivable credit line. I've spent over two thousand dollars this past month. On Tuesday, February 16, 2016, I purchased 3 8-ft pieces of crown molding at the store in Amarillo on Coulter. One of the pieces of crown had a 45 degree angle cut on the end. I didn't think anything of it at the time. I needed 19 linear feet and the three pieces were more than I needed. Plus, the remaining pieces in the bin were nicked up and unsuitable. The crown was not going to work in my renovation project, so I took them back the next day for a refund. Because the one piece had a cut on the end, the employee at the service desk called for Ryan, the manager of millworks. Before even hearing any explanation from me, Ryan says he can't accept the piece back. No refund. He said he wouldn't put a piece of crown in that condition in the bin. Well, apparently one of his employees had done just that, despite his claim that "I would never sell a piece in that condition." His whole demeanor and tone was very gruff and unfriendly. He tells me "Show me where you got it." We walk through the store to the back and I point out the bin. He again denied that Lowe's sells crown in that condition. I ask him if he thinks I bought 3 8-ft pieces of crown, cut of half a foot of one piece, and returned them? I ask him if he thinks I'm a liar? He says "I didn't say that." On the way back to the service desk, he "graciously" says he can give me 1/2 the price back. The employee at customer service says the computer will not let him return 1/2 the price of an item. No return. I'm only out $10.06 + tax. But it's the principle that matters. This is atrocious customer service. Ryan's inability to admit the possibility that his department made a mistake and his attitude have cost you a customer. There are other stores with better customer service and more helpful employees. I will never shop Lowe's again.
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1 comment
Anonymous
#1113872

Kingsport, TN

The worse Customer Service!! Did not ever do what they said they would do!!

Have never heard more untruths being spoken!!

Never shopping there again!

Review
#792429 Review #792429 is a subjective opinion of poster.
Cons
  • Employees attitude
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution

Lowes Installation Services Review

2.8
Details
No customer service. No returned calls. Lowe's could careless about consumer service. I will try to finds another store that cares about customers. My local store is rated 1 star. Working on video showing home depot fixing Lowe's install.
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Review
#792347 Review #792347 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Blue Springs, Missouri: Flooring

2.0
Details
regarding claim #17582376on flooring that i purchased and was also installed thru lowes , here in sedalia , mo.65301...for several months i've been getting the run around , and thru Armstrong , they told me they had all the info they had needed , and had this lowes store deduct what was charged it it, and that this lowes store was to refund my money i spent.. the people here at lowes , keep telling me different . i need this to be resolved quickly..please work this out . Sincerely , Kathren Howerton 660=619-7523 Sedalia , mo . 65301
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Review
#792287 Review #792287 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Two nice people out of the whole staff
Cons
  • Bad service 3rd or forth time now
Reason of review
Damaged or defective
Loss
$741
Preferred solution
Full refund
Tags
  • customer serivce conversation
  • Incorrect Installation

Lowes review in Fultondale, Alabama: Rude and very disrespectful service.

1.0
Details
Where should i start... On February 15th 2016 in the rain i came out to purchase slats for my bed @ your Fultondale store... When into the lumber department look to see if you carried the wood needed i said excuse me several time to the young bow legged man who look like Caesar from planet of the apes and he looked me up and down and turn his back to me... hmmm!!! really? so again i said excuse me he ignored so i walked away thinking maybe the sound of the forklift was making him unable to hear me... So again i asked and move in closer the three men a young man with dark hair and glasses, Caesar and an older man look toward me and the older man stated he will be right with me... hmmm ok i walked away to the where the wood was located waiting for twenty minutes ... then i here them laughing saying they going to lunch and I could wait... so finally I walked towards the desk and asked a young woman for the number of Corporate... Shockingly to no surprise she was clueless and walk and asked the three clowns and told them what I needed... and they said I needed to go to hardware to asked someone to cut the wood... i went to hardware and guess what you saw is not working and only some man named Paul truly knows if it works... i spoke to the Manager and he stated that he would speak to him... Thing is I've never felt like that ever in my life and I will not ever spend my hard earned money at Lowe's again because there again... bad enough there are not many black faces there... i prefer to drive cross town to Home Depot or hope Walmart has it... But me never again.
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Review
#791311 Review #791311 is a subjective opinion of poster.
Cons
  • Lousy service after the sale
  • Humility i was subjected to
  • His total lack of concern for my needs
Reason of review
Poor customer service

Lowes Staff Review

1.0
Details
Gayboy "Roger" in the kitchen dept should be FIRED ! What an ***! Madison Heights store just blew a $40 G remodel job because of his rudeness & total lack of people skills.
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Review
#790897 Review #790897 is a subjective opinion of poster.
Reason of review
Poor customer service