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2.0
Details
Went to lowes, got samples of laminate, brought them home and 'tested' them. We soaked, dipped, dripped water on them and scratched them with a fork to see how they would hold up to our busy household. This flooring did great in our tests and I loved the tavern oak...
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Review
#782620 Review #782620 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Haysi, Virginia: Feed up !!ALL lies...

2.2
Details
We had Lowe's put in our flooring ..In livening room,dinning room and hallway ...I have had to call them over 20 times ..They sent out two diff guys to fix the floor in over 5 months...still the flooring is not fixed and one guy cut *** in my kitchen floor the size of a dime...When I said something to him ,he said its not that bad ..What the heck ,It's my floor....Then he puts caulking over it .....I'm like what have you done ..he says he will cover it and no one will see it..REALLY !!! This is the kind of back wards work Lowes is ok with !!!!!!!??? Now I have called the main office and talked to the store mgn...NOTHING...Come on 5 months and only 2 times that store has called me ,with lies all lies ..we will send someone out to fix the floor..noone has fixed it in 5 months ... Time for a lawyer!
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Review
#782296 Review #782296 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Friendliness of staff
Cons
  • Installers and installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Price reduction
Tags
  • Lowe s Home Improvement

Kobalt Lowes - Positive Return !!!

4.0
Details
I had a ratchet socket wrench from a Kobalt Kit fail on me - the socket release was permanently engaged, so sockets would fall off. I walked into Lowes Return Desk, was asked to see someone in Tools to select a matching wrench - brought it back to the Returns counter, and after the item being scanned, I was sent on my way. The whole process was positive: no requirement for Receipt, ID or Credit Card and including tool selection, took less than 5 minutes. The 'Kit' wrench was not available as a solo item, but a close visual match was found (worth more than the whole kit!) and I was sent on my way. Bonus Points to Lowes, North Myrtle Beach, SC!!!
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Review
#782135 Review #782135 is a subjective opinion of poster.
Pros
  • Way lowes dealt with the return
Reason of review
Reliable warranty
Tags
  • Wrench
  • Socket Set

Lowes review in Bradenton, Florida: No parts available for Kobalt Tools

1.0
Details
I will never purchase a tool from Lowes again unless I plan to throw it away when I'm done using it. I purchased a paint sprayer about two years ago and cleaned it with laquer thinner which ruined the spray head seal and the paint cup seal. I figured I could easily order new parts for the gun. Wrong. Their support is almost as bad as Verizon. I was on the phone for 37 minutes, mostly on hold only to finally get a person and she informed me that no parts are available for paint sprayers. Save your money and buy a decent quality tool. BTW you wont find much of that at Lowers.
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1 comment
Anonymous
#1119569

ok while it sucks that they don't have parts according to "them" what you fail to take into account is that YOU damaged the sprayer.

you can very easily find the parts for the machine on other websites sear parts direct.com or ereplacement parts.com for example are just 2 or *gasp* goto google enter the make + model of the sprayer and parts and you'll find other sites that have it

Review
#781667 Review #781667 is a subjective opinion of poster.
Cons
  • Staying on the phone 37 minutes
  • Bad customer service
Reason of review
Damaged or defective
Loss
$75
Preferred solution
Deliver product or service ordered
Tags
  • No Kobalt Parts Available

Lowes review in Greenville, North Carolina: Samsung dryer purchase

I purchased a Samsung dryer. Two and a half months after the purchase, the dryer stopped working. Contacting lowes, I was immediately shifted to the manufacturer warranty. It took two weeks to reach someone, two weeks to get a repairman and three weeks now before a return appointment. I have been given dubious numbers to contact from lowes. This morning, the number was disconnected! I will never purchase another Samsung or lowes appliance! If you can, seek a local dealer!!!
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Review
#781512 Review #781512 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Getting the run around from the customer service office
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Lumber Review

1.8
Details
What a terrible experience at the Hornell, NY Lowe's. We have the sales people making crooked deals with a NY trooper and working together to screw lowes out of lumber.
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Review
#780522 Review #780522 is a subjective opinion of poster.

Lowes review in Jupiter, Florida: Armstrong laminate installation

4.8
Details
Lower did a wonderful job; the laminate looks beautiful and its been years since I had it installed and still holding as good as the first day that was installed. I recommend Armstrong laminate and lower flooring as they did great. I don't know why armstrong did away with laminate and now Bruce is fading out. I just tried buying prego laminate and the laminate is not as strong as armstrong. I returned as I was not convinced with that product. But I do believe that Lowes does a great job with installation of flooring. Great experience.
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Review
#779853 Review #779853 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Product
Reason of review
happy for all the above named reasons.

Lowes Checkout Review from Huntersville, North Carolina

2.0
Details
I was refused the right to purchase alcohol because a minor was present. I was not, nor have I ever, purchased alcohol for a minor. I was purchasing for my own personal consumption within the bounds of my private home. Based on an assumption I was discriminated against in the name of "store policy" which might I add is not on their websites list of store policies. I have been a regular customer due to the location but I no longer intend to shop here. I've never had a problem until this incident and the employee was extremely rude. I refuse to be patronized by a disrespectful employee when I'm a legal paying customer.
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Review
#779750 Review #779750 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Dillsboro, Indiana: Poor quality products

4.6
Details
I'm getting tired of having to fix items purchased at Lowe's. Yes, they will take anything back, but when you carry a vanity upstairs and find out the drawers don't close correctly, it isn't a easy thing to carry it back downstairs when you are 72 years old. Prices are okay, but just because the vanity wasn't the most expensive, it should have been in better shape. The screws supplied were too short for the knobs. I fixed that but am considering trying Home Depot to see if they have better quality products.
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1 comment
Anonymous
#1102502

It doesn't matter what home center you shop at if you purchase their lower priced products you will typically find the quality and workmanship isn't anywhere near what you would get with a higher priced product. If you pay a little more for a product you will have fewer problems and be more satisfied with your purchase.

Review
#779454 Review #779454 is a subjective opinion of poster.
Cons
  • Product quality is not good
Reason of review
Poor customer service

Lowes review in Farmington, Michigan: Junk lemon

We have one and less than 2 years all mechanical parts had to be replaced. They are now replaced and if is worse than before. Constantly goes out of balance makes a grinding noise when attempting spin cycle. first service call after seeing oil on floor over $500 in repairs complained to whirlpool they sold me a 1 year extended. We had it "fixed????" and started making grinding noise and out of balance which didn't happen before "repair???". Couple more service calls and all parts plus suspension replaced. Now it won't even go into spin cycle just makes grinding noise. So far we have had all mechanical parts replaced twice and still not right. Repair guy coming next week to replace gear box. When this doesn't work I am going to try to get pro rated refund to get another machine will have to wait on that.
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1 comment
Anonymous
#1102506

It sounds like you have a complaint about some type of whirlpool product that you had problems with after the warranty expired. Why aren't you complaining about it on Whirlpool's site?

Review
#779284 Review #779284 is a subjective opinion of poster.
Reason of review
Bad quality