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3 comments
2.5
Details
Lowes Hardwood Flooring Installation Review from Virginia Beach, Virginia
Lowes Hardwood Flooring Installation Review from Virginia Beach, Virginia
Lowes Hardwood Flooring Installation Review from Virginia Beach, Virginia
In the process of having hard wood floors installed by lowes when we 1st spoke I told them I was sure was water damage I was it would be take care of and I had a deadline for the repair. Now I'm told it can't be done because of water damage if couldn't be taken care I...
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Anonymous
#1078693

I guess English is not your first language. I can't even tell what you are trying to say

Author
Location
Virginia Beach, Virginia
Reason of review
Bad quality
Review #662750 is a subjective opinion of poster.
2 comments
4.0
Details
Altho I like Lowes, I'm upset with the store in Meridian, MS. I purchased a small item, just an outdoor faucet for a garden hose. It had a large security tag attached via a steel cable. After paying for it, I asked the cashier if they could remove the security...
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Anonymous
#1359427

I went to homedepot and and i bought a pair of gloves and i asked them to take the red security tag that read (SECURITY DEVICE) off and they said they can't take it off and if...

Author
Location
Meridian, Mississippi
Cons
  • Unwilling to help
  • Gave us the run around
Reason of review
Poor customer service
Preferred solution
Maybe the store in Meridian, MS could have cashiers that bother to try to help.
Review #662346 is a subjective opinion of poster.
2 comments
4.4
Details
I carlos went to lowes purchase over 500.00 on wood etc, denied our military DD214 on weekend of 4th of July, purchase on 7/7/15 store # 0509 in Harrisonburg VA . Need a reply. reply to carlos.m.sosa@hotmail.com. Thank you your appreciation will be very helpful, We...
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Anonymous
#1008103

Home Depot sells lumber too.

Author
Location
Elkton, Virginia
Pros
  • Friendliness of staff
Reason of review
military discount
Loss
$53
Preferred solution
My discount for the amount of my purchase My DD214 for military discount I decerve this
Review #662281 is a subjective opinion of poster.
1 comment
I picked up a new troy built pressure washer at the lowes in Madison heights when i opened the box it smelled strong of gas and looks like it had been well used I took it back to the store with in 20 min its of buying it. The service person says well that's not ours...
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Anonymous
#1008105

"The service person says well that's not ours we can't take they she says I wait it is our box I read the tag wrong they she told me there is no way I got it like that because...

Author
Location
Madison Heights, Michigan
Cons
  • Unprofessional customer service
Reason of review
Poor customer service
Loss
$400
Review #662258 is a subjective opinion of poster.
1 comment
1.0
Details
In 2012 my husband and I purchased a Samsung side by side refrigerator; a major purchase $1,500. We also purchased the extended warranty. The black paint on the door handle is peeling off. My husband contacted Lowes and was told that the "cosmetics" is not covered...
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Anonymous
#1004782

Why are you complaining about Lowes and not Samsung. Samsung made the refrigerator and should be responsible for using paint that will hold up. Lowes only sold the refrigerato...

Author
Cons
  • Will lose a loyal customer for less than forty dollars
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #662252 is a subjective opinion of poster.
0 comments

Lowes Patio Furniture Department Review

1.0
Details
I went to the Lowes store in Heath Ohio tried to get somebody to help me in the patio furniture department I went to the service desk 5 times and got no help it makes me sad that I have to resort to this I'm not going there again
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Author
Location
Rittman, Ohio
Reason of review
Poor customer service
Review #662162 is a subjective opinion of poster.
0 comments

Lowes in Saint Paul, Minnesota - Bait and switch

I went to Lowes in Oak Park Heights, MN. I purchased a new John Deer lawn tractor, when I stopped by to check on it they tried to give me a floor model that was scratched on engine cover and else where. They sold the one I was promised to someone else then tried to pass this one off as new. When asked about it I was told all John Deers come scratched that if I didn't want it they would sell it to someone else. I talked to assistant manager Steve who was extremely rude and condescending. Never trust them! They lie right to your face. I purchased one elsewhere and was treated like royalty .
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Author
Location
Saint Paul, Minnesota
Cons
  • Servce
  • Manager attitude
  • Manager steve and lady in tractor sales
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #661955 is a subjective opinion of poster.
0 comments

Lowes in Howell, Michigan - Terrible Communication and Inexplicable Technological Faults

2.3
Details
I went with my mother to Lowes after conducting extensive research for a new dryer as our Roper dryer of 25 years had finally burnt out the heating element. After viewing several models and comparing them on Lowe's website I printed off the exact models I wanted to discuss with a professional in more detail. This is the first major fault in Lowe's customer service, when I went to the appliance section (6:40 PM on a Monday night) there was no appliance associate, instead a kind gentleman from the cabinetry section attempted to assist me. This well-intentioned fellow could not answer even the most basic questions about how the machines interfaces differed, what the difference between the models was etc. I should have taken this as my cue to leave, however my family needed a dryer as soon as possible and I attempted to ignore the blank looks of desperation as he struggled invain in an attempt to use his computer to compare models. This brings me to second major fault in Lowes sales process, it's computers or their lack of training the associates in their use (I actually know its a combination of both). We proceeded to select a model and after asking a myriad of questions about the delivery, extra insurance, installation, pick-up etc. I will point out at this point that at the end of the conversation I directly looked into this associates eyes and asked him point blank if there were any other fees that I should know about after I had him itemize the list of things to be paid. He assures me no, and I repeat the question again moving closer to him and telling him in both gesture and word that I DO NOT want to have to come back here. It will come as no shock that the next day at 9:17 am I get a call from a Lowes associate that need to come in and pay some additional installation fee or they can't install my dryer. Normally I would take this in stride, however this day happened to be my brother's graduation day and I literally had to race from the ceremony to the store in order to pay this additional fee. These events in and of themselves are incredibly ridiculous mistakes, but it gets even worse. Jumping back to just after my telling the Lowes cabinetry associate that I don't want to have come back, I now attempt to pay in cash for this purchase. Super easy right, totally and incredibly wrong. It takes more than 45 minutes to figure out this apparently complex process to take cash for a dryer and takes no less than 3 associates in total to complete the task. If someone at Lowes ever reads this, ask yourself, what would you think? Would you believe that some kind of prank was occurring because the thought crossed my mind as the level of service was indeed a sad comedy that was about to grow even more unreal. As I attempt to leave after my arduous ordeal to pay for an item with cash (please note the sarcasm that should accompany this statement), I see the same old cabinetry associate sprinting through the parking lot to tell me that they don't have my phone number in the system for the delivery, even though I just spoke to the customer service associate not 2 minutes previously using my cell number to identify the account so I could finally pay for my purchase in cash. Confused, I return to the store to give my phone number to the customer associate once again so that the delivery company can contact me for a delivery time slot. Upon further questioning at the front desk I discover to my surprise that the associate tells me, "there's a problem with the computers when you mark a phone number as a cell it doesn't save or capture the information. We've told corporate, they just don't care." If you're reading this Lowes, think on this and reflect on my prediction, this is genesis of your demise. You're own associates have lost faith. The next day dawns and I make it to Lowes after receiving my 9 am wake up call from their actual appliance sales woman at 8 pm. They again ask me for my phone number and I think that this time the associate entered the number as a land line. The day of installation arrives and once into my parents basement the installation technician tells me in no uncertain terms that due to my copper piping for gas to the dryer he cannot touch anything, period. The reason behind this is that according to modern building codes a "black pipe" should be used to dispense the gas to the dryer because of it's higher pressure rating. Just so everyone understands I hold no ill will towards the installation technician and told him so, again I ask the representative of Lowes (they contract with this company to act on their behalf), "Have you brought up the issue that no one informed me that this might be a problem?" His response, "this is a daily occurrence, everyone blames me, but I don't have anything to do with it. I'm essentially just the messenger. I tried to raise the issue and they just don't care." I understand now what your brand represents and I hope this statement of fact enlightens anyone who choses to read this. Modern corporations don't survive without impeccable customer service, Lowes is going to learn this and will fade into history as another failure due to bad customer service.
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Author
Location
Howell, Michigan
Cons
  • Unprofessional customer service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
Review #661855 is a subjective opinion of poster.
0 comments

Lowes in Manhattan Beach, California - Assistant Manager in Torrance has mental issues

3.2
Details
Went to Lowe's in Torrance, CA to resolve an issue with a product that I purchased. Was told by supplier of item to Lowe's to ask for Mgr. to call him--the supplier regarding replacement of item. When I told A.Mgr. about the issue and to call the supplier's parts dept. person, the Lowe's Mgr started in on me...."where is he?" "in what town?" she blurted-out at me. I said I didn't know. "You called him" she answered, and I said I didn't know what town he was in....why should I? She then blew a gasket and said that she wouldn't help me. I asked for her name, she would not give it to me and walked away. I followed her and was told to leave by some other Lowe's employee. I said "no I won't" .....This black woman, "tojo" or "mojo" or whatever needs a tune-up in customer service. She should be at a cash register, or in the garden area, not in a position of authority. Torrance Lowe's just lost me as a customer, I cut my Lowe's card into tiny pieces, and the real Mgr showed up to handle my problem and offer a solution. This black woman should be fired for her aggressive and belligerent behavior.
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Author
Location
Manhattan Beach, California
Cons
  • Customer service from assist manager
  • No acceptance of responsibility
  • Servce
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Review #661735 is a subjective opinion of poster.
0 comments
1.3
Details
Early May of this year my husband and I visited your store @4430 Illinois rd. Fort Wayne, IN 46804. We had been pricing carpet for our living room and stairs w/hall. We spoke to John McKnight(he was very nice and helpful). We found a carpet that we liked and John...
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Author
Location
Fort Wayne, Indiana
Cons
  • Customer service received
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • lowes failure
Review #661318 is a subjective opinion of poster.