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Lowes - Cashier Review from Cookeville, Tennessee

I was in your store in Harriman, Tn. I was being rung up by a very young girl, she was having problem letting me split my payment, she ssk one of your senior cashiers for help, but before she could help her, that one grabbed the helping cashier and pushed her out of the way, that was very improper behavior, her tag said Toni. She does not belong in the front. She told me i had to pay cssh before it would let her put the amount i wanted to put on my card. I didnt want to pay any cash, i had 2 cards. I have done split payment before.
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Review
#759825 Review #759825 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Problems with payment

Lowes - Range Review from Mckinney, Texas

I bought a stove and when I got home and installed it discovered it was missing a burner cap and had a broken *** When I went back the next morning they told me I could return it or buy the parts myself but they would not replace it unless I returned the stove. That is ridiculous to buy a brand new stove and be told that I have to return the entire stove because they refuse to replace parts. I will not be returning to Lowes.
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Review
#759057 Review #759057 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes in Martinsburg, West Virginia - Jeff the rude manager

A man named jeff at Lowe's in Martinsburg West Virginia was harassing a customer . i saw the whole situation go down. There was a woman with her handicapped husband trying to load salt in the car. Jeff and another employee stood and watched them and laughed while they struggled. He then proceeded to ask to take her cart and have her the middle finger and told her to never come back. This is a serious issue and needs taken care off .
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2 comments
bobs2015
#1084122

And, you apparently just stood there and let it happen! What a coward you are.

Anonymous
#1085727
@bobs2015

Assuming it happened, I have a feeling that the OP was an employee fired by Jeff.

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Review
#758557 Review #758557 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • rude employee

Worst experience with Lowes

I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015, One day before they called me and said They dont have stock for washer, they re-scheduled it to 12/26/2015. On 12/24/2015 they called and said they don't have stock for Dryer. It will take one week more to re-deliver it. This is a multifamily home, I promised my tenant to provide new washer dryer, I had to break my promise multiple times , which looses my reputation, When the order is placed and accepted, store has to make sure the delivery goes thru properly, otherwise what is the point in opening multiple channels and delaying the delivery. I have placed orders with best buy and home depot, they are very prompt in deliver and customer service,. LOWES DELIVERY REALLY SUCKS. I am not ordering any satilite or something which is not reachable. after all it is washer and dryer. LOWES DELIVERY REALLY SUCKS.
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2 comments
kamausa
#1085141

On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them asked to hold that dryer for me , I wanted to pickup, On sunday morning I went to pick up the dryer, as I needed the haul away and hookup service they charged 20$ extra for hookup service,

Ton 10/28/2015, The dryer got delivered, the service person says, his paperwork does not talk about the washer, hence he cannot install dryer, I asked him I will pay him the service charges, he refused, he moved the new washer/dryer to the second floor, Now I need to call the store and ask for service setup to haulway and hookup again,

What a pathatic expericence for buying appliances.

Anonymous
#1084408

I think you will find that Lowes and Home Depot don't have warehouses full of appliances. They order from the manufacturer and you are given a delivery date based on their expected delivery time from the manufacturer.

When your order is delayed it is because the manufacturer didn't have the stock to ship.

Next time you need an appliance quickly, buy it from a store that has it in stock. That way you know you will have it when you need it.

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Review
#757754 Review #757754 is a subjective opinion of poster.
Cons
  • Delivery department not good
  • Worst delivery experience
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Purchasing Washer And Dryer Online

Lowes - Hardwood Floor Review from Schwenksville, Pennsylvania

2.7
Details
So we just spent 6k on new hardwood floors for our bedroom and hallway. The guy who came to measure took forever and told us multiple times the hassle he would get if something was wrong. The install crew was great, but realized at 8PM the wrong traditions were received for the doorway. We also received 2 extra boxes of flooring at $150+ a box and an extra roll of tat paper - mind you I had to pay $99 for delivery of stuff I didn't need. To add insult to injury when we called about having the wrong transitions and the extra materials they wanted us to come in and pay BEFORE they ordered it. It will now be an additional 2+ weeks (after Christmas) before my 1 day flooring job is done and the installers will have to drive an hour or more back to my house. I have easily spent $25k at Lowes in the last 2 years - Home Depot will get my money in the future.
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3 comments
Anonymous
#1083910

Wrong transitions in the entire scope of things isn't a huge deal. You need extra flooring, always.

What if you damage some of what was installed? What if they don't make that any longer?

Store the extra boxes in a closet. You paid a delivery fee to get everything delivered, not just the "extra".

Kayti5555
#1083975
@Anonymous

Your welcome to your opinion but I have no desire to store 3 extra boxes nor do I want to take another day off work.

Kayti5555
#1083196

This was the Montgomeryville store - not Schwenksville. Now 9:08..... Still no call back.

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Review
#757472 Review #757472 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Calgary, Alberta - Flooring sale

I phoned in and was told a certain hardwood flooring product was on sale. I went in to pick it up after I was told it was on sale as well as 10 percent more at the till on the friends and family event weekend. Turns out it wasnt on sale after all. So I wasted my time and didnt buy it that night even with the 10 percent as I was a little pissed that night. I emailed Lowes and told them. The manager, Glen, from the 130 ave location in Calgary Alberta called me back but hung up on me as he said there was an emergency. I finally reached him a week later when he never called me back and thanked me for alerting him to the fact his employees were not doing their job. But the kicker was I wasnt even offered the 10 percent that was offered that night. Bubkiss, squat nadda! Can see myself dealing with this store again! poor customer service to say the least.
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Review
#756842 Review #756842 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Phone advise and customer service
Reason of review
Poor customer service

Lowes

Lowes sucks. if the people at Lowes don't want to do anything to help the customers. Then quit and find another job if you can.i went in to buy a 228.00 dollar hammock a young man who work their walk by look at me and kept on walking.big bulky box no help. go to the cashier one cashier working 6 people in line. customer service three people taking care of one customer. again no help poor service louse store I'm going to take my business back to home depot.better service better people and they don't run and hide when you walk in the store.once again you scuk.
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Review
#756815 Review #756815 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes Replacement Review

1.0
Details
Ordered tile from Oakland Park Florida store. Order was never placed found out about it when I went to pick it up after being notified it was in. Never again if I can't carry it out I wont buy it there. Just like Home Depot. Lowes is chaotic hot mess. If it cant be carried out don't waste your time. Go to Floor and Decor. Replacement tile being delivered tomorrow.
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Review
#756704 Review #756704 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes in Toronto, Ontario - Wrong wrong wrong

4.0
Details
I went into a the Lowes store in Etobicoke to be heat vent registers for our new floors. I was looking for an 11.5" x 4.5" size and was told I could only order those online at Lowes.ca. I went online and found the item I needed in the exact size and found out I could get them in time for the holidays, (we were hosting the family Christmas). They arrived on Dec 22nd as promised and were the wrong size and won't fit. So now I have to send them back. The bill and the order clearly show the size I required, and the packaging clearly shows the wrong size as well. I won't order from Lowes.ca anymore
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Review
#756596 Review #756596 is a subjective opinion of poster.
Reason of review
wrong size
Preferred solution
Let the company propose a solution

Porcelain Tile Review

1.7
Details
I ordered tile for 1200 sq ft and was left a message it was in but when I arrived I waited 20 minutes then they did not have order or correct name. They said go to other Lowes and as I waited for service to not greet me, ended up leaving and trying floor/Decor. I was helped right away and my order is being processed. Customer service at Lowes sucks
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Review
#756404 Review #756404 is a subjective opinion of poster.
Reason of review
Order processing issue